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Source: Dealers and Manufacturers
TxDMV publishes a rule proposal in the April 26, 2024, issue of the Texas Register.
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Source: Dealers and Manufacturers
TxDMV publishes rule adoptions in the April 26, 2024, issue of the Texas Register.
Good morning,
The TxDMV RTS Batch for the night of 4/25/2024 is still processing at this time, including
transactions and reporting. For this reason, the Cognos Active Registration Cube, used for
access to self-service reporting needs, Cognos and Administrative Reporting will be delayed,
including the following:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
An update will be published once reports are available.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Correction: RTS Batch Reports are delayed (4/26/2024 8:03 AM)
Good morning,
The TxDMV RTS Batch for the night of 2/25/2024 is still processing at this time, including
transactions and reporting. For this reason, the Cognos Active Registration Cube, used for
access to self-service reporting needs, Cognos and Administrative Reporting will be delayed,
including the following:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
An update will be published once reports are available.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Batch Reports are delayed (4/26/2024 8:03 AM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the Registration and Title System (RTS) starting at 5:00 AM,
Sunday (04/28/2024), lasting up to 8:30 AM Sunday morning.
During the deployment window, the RTS System will be unavailable.
A notification will be published once the RTS system maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Scheduled Maintenance (04/28/2024 @ 5:00 AM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the webDealer System starting at 5:00 AM, Sunday (04/28/2024),
lasting up to 8:30 AM Sunday morning.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
Note: A notification update will be published once the webDealer maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDealer Planned Maintenance (04/28/24 @ 5:00 AM)
Good morning,
The Texas Department of Motor Vehicles database connection issues appear to be self-resolving.
If you continue to experience these issues, please restart your computer.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS Performance Issues (04/22/2024 @ 10:17 AM)
Good morning,
The Texas Department of Motor Vehicles is aware of database connection issues and are working to
resolve them. This may impact your connection to RTS and other systems.
We are still determining impact and will update you accordingly.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Performance Issues (04/22/2024 @ 08:20 AM)
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Source: Dealers and Manufacturers
MVCPA publishes a rule proposal in the April 19, 2024, issue of the Texas Register.
Good morning,
Cognos reports are now available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos Unavailable (04/05/2024 @ 10:55 AM)
Good morning,
TxDMV IT Support Staff are aware of an issue with Cognos Reporting affecting the following reports:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
We apologize for the inconvenience and any impact on you and your customers,
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Cognos Reporting Issue (04/05/2024 @ 9:05 AM)
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Source: Contractors and Vendors
RTB 001-24 Title and Registration Procedures for Mini Vehicles
Good afternoon,
The webDealer performance issue has been resolved.
Please remember that if you used an Internet Down tag, you must enter the information for that tag into
webDealer as soon as the system is accessible. Doing this will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags
are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Division
Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (03/28/2024 @ 4:59 PM)
Good afternoon,
The RTS performance issues where some users could not log in has been resolved.
Support staff has implemented a series of “unlocks” to address the RTS user log in issues.
If you are a RTS user that did not experience a login issue and/or did not experience any
lock out on your account, we still ask that you kindly log out of RTS, then log in again in order
to synchronize with RTS “unlock” commands so as to reestablish assured connectivity.
How to handle transactions after RTS unlocks
Scenario #1: You have completed the transaction but can’t print the transaction receipt.
○ Attempt to re-print the receipt
○ If unable to re-print, void the transaction and re-process the transaction
• You will need to run a transaction reconciliation report to obtain the trans ID#,
in order to void, should you not have the trans ID# already
Scenario #2: You did not complete the transaction, and when you try to complete it,
the system tells you that the transaction is still in-process.
○ Access the pending transaction from your set asides
○ This should allow you to access the transaction to complete processing
Scenario #3: You did not complete the transaction, and it’s not in set aside.
○ Run the transaction reconciliation report to verify those transactions
which are not completed
○ Redo transaction if the transaction was not completed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS Performance Issues and Transactions (03/28/2024 @ 4:58 PM)
Good afternoon,
TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in.
Support staff are working to resolve the issue. We will provide an update once the issue is resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Performance Issues (03/28/2024 @ 3:00 PM)
Good afternoon,
Some users have reported that the webDEALER system is experiencing intermittent performance
issues. Support staff are aware and working to resolve the issues.
We apologize for the inconvenience and any impact on you or your customers.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (03/28/2024 @ 3:00 PM)
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Source: Motor Carriers
Special Eclipse Size and Weight Permit Route Restrictions for April 8, 2024
Good afternoon,
The statewide data center connectivity outage has been resolved.
Please remember that if you used an Internet Down tag, you must enter the information for that tag into
webDealer as soon as the system is accessible. Doing this will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags
are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Division
Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (03/25/2024 @ 5:30 PM)
Good afternoon,
The statewide data center connectivity outage has been resolved.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS Performance Issues (03/25/2024 @ 5:30 PM)
Good morning,
The Registration and Titling System (RTS) is operational at this time.
The issues experienced this morning were caused by a statewide data center
connectivity outage. This impacted several agencies, including TxDMV. RTS is
now functioning as normal. However, the statewide vendor continues to assess
the issue. They have advised that agencies may experience intermittent
connectivity to their systems until such time as they fully resolve the outage.
We will follow up with an all clear communication as soon as we have confirmation
from the vendor.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Update: RTS Performance Issues (03/25/2024 @ 10:22 AM)
Good morning,
The webDealer system is operational at this time.
The issues experienced this morning were caused by a statewide data center connectivity
outage. This impacted several agencies, including TxDMV. webDealer is now functioning
as normal. However, the statewide vendor continues to assess the issue. They have
advised that agencies may experience intermittent connectivity to their systems until such
time as they fully resolve the outage.
Please remember that if you used an Internet Down tag, you must enter the information for that tag into
webDealer as soon as the system is accessible. Doing this will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags
are valid for one year from the date they are printed.
We will follow up with an all clear communication as soon as we have confirmation from the vendor.
Thank you,
Texas Department of Motor Vehicles
IT Division
Source: Dealers and Manufacturers
Update: webDEALER Performance Issues (03/25/2024 10:22 AM)
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Source: Contractors and Vendors
Final Reminder: FY 2024 TxDMV External Customer Satisfaction Survey
Good morning,
Some users have reported that the webDEALER system is experiencing intermittent performance
issues. Support staff are aware and working to resolve the issues.
We apologize for the inconvenience and any impact on you or your customers.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (03/25/2024 @ 8:52 AM)
Good morning,
TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in.
Support staff are working to resolve the issue. We will provide an update once the issue is resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Performance Issues (03/25/2024 @ 8:33 AM)
Good morning,
The webDEALER planned maintenance was completed as of 1:00 AM this morning,
Saturday, 03/23/2024.
Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Completed: webDEALER Planned Maintenance (03/22/2024 @ 6:00 PM)
