Initial Notification: webDEALER Performance Issues (2/07/2024 @ 1:08 PM)

Posted on February 7, 2024 by TxDMV

Good afternoon,

Some users have reported that the webDEALER system is experiencing intermittent performance
issues.  Support staff are aware and working to resolve the issues. We will provide updates as
more information becomes available. 

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (2/07/2024 @ 1:08 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Performance Issues (2/07/2024 @ 1:08 PM)

Initial Notification: Cognos Reporting Issue (2/07/2024 @ 10:25 AM)

Posted on February 7, 2024 by TxDMV

Good morning,

TxDMV IT Support Staff are aware of an issue with Cognos Reporting affecting the following reports:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

We apologize for the inconvenience and any impact on you and your customers,


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reporting Issue (2/07/2024 @ 10:25 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Reporting Issue (2/07/2024 @ 10:25 AM)

Resolved: Cognos Unavailable (02/06/2024 @ 2:25 PM)

Posted on February 6, 2024 by TxDMV

Good afternoon,

Cognos system is now available.


We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos Unavailable (02/06/2024 @ 2:25 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Unavailable (02/06/2024 @ 2:25 PM)

Initial Notification: Cognos System Down 02/06/2023 2:12PM)

Posted on February 6, 2024 by TxDMV

Good afternoon,

The Cognos System is down. Support Staff are currently working to resolve the issue. 

We will publish an update when the issues are resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos System Down 02/06/2023 2:12PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos System Down 02/06/2023 2:12PM)

Invite for webDEALER 101 Dealer Training

Posted on February 6, 2024 by TxDMV

Please review and distribute as appropriate.

Join us online for our virtual webDEALER 101 – Dealer Training.

These dealer trainings will be specific to licensed motor vehicle dealers and their staff.

This presentation will be an overview and introductory training on getting started with webDEALER and available resources.

This training will be provided monthly, and a registration link will be provided each month. The training schedule is listed below. Space is limited, so please register for your virtual “seat” using the link provided.

Training Schedule

  • Thursday, February 15, 2024, at 2:00 PM – 3:00 PM CST
    • https://attendee.gotowebinar.com/register/6964243315384837216
  • Thursday, March 14, 2024, at 2:00 PM – 3:00 PM CST
  • Thursday, April 11, 2024, at 2:00 PM – 3:00 PM CST

Thank you,

 

Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Dealers and Manufacturers
Invite for webDEALER 101 Dealer Training

Posted in Dealers and Manufacturers | Comments Off on Invite for webDEALER 101 Dealer Training

TxDMV Board Meeting – February 8, 2024

Posted on February 5, 2024 by TxDMV

Texas DMV

TxDMV Board Meeting
Thursday, February 8, 2024 – 9:00 a.m.

Texas Department of Motor Vehicles
4000 Jackson Avenue, Building 1, Lone Star Room
Austin, Texas 78731

Link to Meeting Agenda

TxDMV Board, committee, and advisory committee meetings are open to the public. Visit the TxDMV Board page for meeting agendas, materials, public comment registration form, and transcripts here: https://www.TxDMV.gov/about-us/txdmv-board-meetings.

If you would like to comment on an agenda item, you must complete a speaker’s form at the registration table prior to the agenda item being taken up by the Board or send an email to GCO_General@TxDMV.gov to register by providing the required information prior to the agenda item being taken up by the Board:

  1. a completed Public Comment Registration Form; or
  2. the following information:
    • the agenda item you wish to comment on;
    • your name;
    • your address (optional), including your city, state, and zip code; and
    • who you are representing.

Public comment will only be accepted in person. Each speaker will be limited to three minutes, and time allotted to one speaker may not be reassigned to another speaker.

Source: Dealers and Manufacturers
TxDMV Board Meeting – February 8, 2024

Posted in Dealers and Manufacturers | Comments Off on TxDMV Board Meeting – February 8, 2024

Resolved: webDEALER Unavailable (02/01/2024 08:25 AM)

Posted on February 1, 2024 by TxDMV

Good morning,

The webDealer system is now available.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into 
webDealer as soon as the system is accessible. Doing this will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags
are valid for one year from the date they are printed.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Division

 

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER Unavailable (02/01/2024 08:25 AM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER Unavailable (02/01/2024 08:25 AM)

Initial Notification: webDealer unavailable (02/01/2024 @ 07:50 AM)

Posted on February 1, 2024 by TxDMV

Good morning,

The webDealer system is currently unavailable.  Support staff are engaged in
troubleshooting the issue.

An update will be sent once the issue has been resolved.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: webDealer unavailable (02/01/2024 @ 07:50 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer unavailable (02/01/2024 @ 07:50 AM)

January 2024 Motor Vehicle Registration Manual Update

Posted on January 26, 2024 by TxDMV

Please review and distribute as appropriate.

The latest update to the Motor Vehicle Registration Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

The Texas Department of Motor Vehicles welcomes your feedback and encourages you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text.

Chapter 6 – Exempt License Plates
Section 6.3, “Regular Exempt License Plates,” was updated to include information that nonprofit food banks are exempt from registration fees but not the title fee and must meet the requirements listed on the Application for General Issue License Plates for Exempt Vehicle(s) (Form VTR-119).

Thank you,

 

Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Motorist Services
January 2024 Motor Vehicle Registration Manual Update

Posted in Motorist Services | Comments Off on January 2024 Motor Vehicle Registration Manual Update

January 2024 Motor Vehicle Title Manual Update

Posted on January 26, 2024 by TxDMV

Please review the following information and distribute as appropriate.

The latest update to the Motor Vehicle Title Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text.

Chapter 5 – Certificate of Title Requirements
Section 5.7, “Issuance of Title to Government Agency,” was updated to “Issuance of Title to Exempt Entities,” and includes information about nonprofit food banks and their eligibility for exempt registration that includes exemption from registration fees but not the title fee.

Chapter 18 – Out of State Requirements
Section 18.10, “Certificate of Title Information for Each State,” was updated to indicate Rhode Island now issues titles to all model year vehicles, which was effective January 1, 2024.

Chapter 19 – Imported Vehicles
Section 19.2, “Required Documents for All Imported Vehicles,” was updated to remove reference to the Form HS-7 being stamped by customs for evidence of customs clearance since the form has not been stamped by customs since 2016.

Thank you,

 

Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
January 2024 Motor Vehicle Title Manual Update

Posted in Tax Assessor-Collectors | Comments Off on January 2024 Motor Vehicle Title Manual Update

Compliance Services Section Enhancements

Posted on January 24, 2024 by TxDMV

 

                           Compliance Services Section Enhancements

Please review and distribute as appropriate.

Dear Tax Assessor-Collector Community,

The Compliance Services Section (CSS) of the Texas Department of Motor Vehicles’ Enforcement Division (ENF) continues to streamline its processes to better service county tax offices and assist our sections’ growth.

We have implemented changes to the county areas of oversight of our compliance specialists. A revised map outlining the areas of oversight, along with a contact list of compliance specialists statewide, is attached to this document for reference. In addition to the rezoning, our former Compliance Specialist from Ft. Worth, Mr. Philip Valdez, has been appointed to the position of Lead Compliance Specialist to help support our operations across the state.

We have also revised the Red Flag Referral policy to provide updated red flag procedures for TxDMV Regional Service Centers and County Tax Assessor-Collector offices. The revision communicates the importance of relying on law enforcement when reporting potential fraud. It also establishes the referral process for Regional Service Center personnel. The revised policy, step-by-step guide, and referral coversheet are attached to this document for reference.

Please contact Compliance Services Director Charlie Escobedo at Charlie.Escobedo@txdmv.gov with any questions about these enhancements.

Thank you,

 

Corrie Thompson
Director, Enforcement Division
Texas Department of Motor Vehicles

Attachments

 

Source: Tax Assessor-Collectors
Compliance Services Section Enhancements

Posted in Tax Assessor-Collectors | Comments Off on Compliance Services Section Enhancements

Informational: NMVTIS Performance Issues (01/22/2024 @ 9:27 AM)

Posted on January 22, 2024 by TxDMV

Good morning,

The NMVTIS system was experiencing performance issues that have now been
resolved.  

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Tax Assessor-Collectors
Informational: NMVTIS Performance Issues (01/22/2024 @ 9:27 AM)

Posted in Tax Assessor-Collectors | Comments Off on Informational: NMVTIS Performance Issues (01/22/2024 @ 9:27 AM)

Completed: RTS Release 24.1 (01/21/2024 @ 5:15 AM)

Posted on January 21, 2024 by TxDMV

Good morning,

The deployment of the Registration and Titling System (RTS) updates were completed
as of 5:15 AM this morning, Sunday, 01/21/2024.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Completed: RTS Release 24.1 (01/21/2024 @ 5:15 AM)

Posted in Tax Assessor-Collectors | Comments Off on Completed: RTS Release 24.1 (01/21/2024 @ 5:15 AM)

Completed: webDEALER Release 24.1 (01/21/2024 @ 5:15 AM)

Posted on January 21, 2024 by TxDMV

Good morning,

The deployment of the webDEALER system updates were completed as of 5:15 AM this
morning, Sunday, 01/21/2024.

Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed. 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Completed: webDEALER Release 24.1 (01/21/2024 @ 5:15 AM)

Posted in Dealers and Manufacturers | Comments Off on Completed: webDEALER Release 24.1 (01/21/2024 @ 5:15 AM)

Completed: eLicensing Release 24.1 (01/21/2024 @ 5:15 AM)

Posted on January 21, 2024 by TxDMV

Good morning,

The deployment of the eLicensing system updates were completed as of 5:15 AM
this morning, Sunday, 01/21/2024.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Completed: eLicensing Release 24.1 (01/21/2024 @ 5:15 AM)

Posted in Dealers and Manufacturers | Comments Off on Completed: eLicensing Release 24.1 (01/21/2024 @ 5:15 AM)

Resolved: webDEALER Performance Issues (01/19/2024 08:06 PM)

Posted on January 20, 2024 by TxDMV

Good evening,

The webDealer performance issues have been resolved. The webDealer system is now available.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into 
webDealer as soon as the system is accessible. Doing this will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags
are valid for one year from the date they are printed.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Division

 

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (01/19/2024 08:06 PM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER Performance Issues (01/19/2024 08:06 PM)

Correction: webDealer 24.1 Addendum (01/19/2024 @ 5:20 PM)

Posted on January 19, 2024 by TxDMV

Good afternoon,

Over the weekend of January 20, 2024, the Texas Department of Motor Vehicles
(TxDMV) will update the webDealer System with Release 24.1 which contains the
content summarized below. 


Enhancements:

webDealer:

•  Vehicle License Plate Validations at Time of Assignment

•  Limit Plate Number Field to 7 Characters

•  Removal of Inspection Verification for Trailers/Travel Trailers When Creating Buyer Tags

•  Travel Trailer Vehicle Class Correction

 

Please note: For your convenience, the webDealer 24.1 Addendum is attached.
For detailed information about the items listed above, please refer to the Addendum.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Correction: webDealer 24.1 Addendum (01/19/2024 @ 5:20 PM)

Posted in Dealers and Manufacturers | Comments Off on Correction: webDealer 24.1 Addendum (01/19/2024 @ 5:20 PM)

webDealer 24.1 Addendum (01/19/2024 @ 5:16 PM)

Posted on January 19, 2024 by TxDMV

Good afternoon,

Over the weekend of January 20, 2024, the Texas Department of Motor Vehicles
(TxDMV) will update the webDealer System with Release 24.1 which contains the
content summarized below. 


Enhancements:

webDealer:

•  Vehicle License Plate Validations at Time of Assignment

•  Limit Plate Number Field to 7 Characters

•  Removal of Inspection Verification for Trailers/Travel Trailers When Creating Buyer Tags

•  Travel Trailer Vehicle Class Correction

 

Please note: For your convenience, the webDealer 24.1 Addendum is attached.
For detailed information about the items listed above, please refer to the Addendum.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
webDealer 24.1 Addendum (01/19/2024 @ 5:16 PM)

Posted in Dealers and Manufacturers | Comments Off on webDealer 24.1 Addendum (01/19/2024 @ 5:16 PM)

RTS County Release Notes 24.1 (01/19/2024 @ 5:12 PM)

Posted on January 19, 2024 by TxDMV

Good afternoon,

Over the weekend of January 20, 2024, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) with Release 24.1 which contains the
content summarized below. 


Enhancements: 

RTS:

•  Prevent Issuance of Duplicate General Issue Plate Validation against Core

•  New Brushed Metal Grill (Vendor) Specialty License Plate

•  New Texas Rangers (Crossover) Specialty License Plate

•  New DPS Troopers Foundation (Vendor) Specialty License Plate

•  Fuel Type indicator description to display on receipts and as a notation/remark
     in applicable systems


Please note: For your convenience, RTS Release Notes 24.1 are attached. For detailed information
about the items listed above, additional enhancements and issue resolutions after the release has
been deployed, please refer to the TAC Hub (www.txdmv.gov/tax-assessor-collectors).


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
RTS County Release Notes 24.1 (01/19/2024 @ 5:12 PM)

Posted in Tax Assessor-Collectors | Comments Off on RTS County Release Notes 24.1 (01/19/2024 @ 5:12 PM)

Initial Notification: webDEALER Performance Issues (1/19/2024 @ 2:47 PM)

Posted on January 19, 2024 by TxDMV

Good afternoon,

Some users have reported that the webDEALER system is experiencing intermittent performance
issues.  Support staff are aware and working to resolve the issues. We will provide updates as
more information becomes available. 

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (1/19/2024 @ 2:47 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Performance Issues (1/19/2024 @ 2:47 PM)

Correction: eLicensing Release 24.1 (01/20/2024 @ 6:00 PM)

Posted on January 17, 2024 by TxDMV

Good morning,

Over the weekend of January 20, 2024, the Texas Department of Motor Vehicles (TxDMV)
will update the eLicensing System starting at 6:00 PM Saturday (01/20/2024), lasting up to
10:00 AM Sunday (01/21/2024).  During the deployment window, you may experience 
intermittent connectivity issues when accessing the eLicensing System. 

Note: A notification update will be published after the eLicensing deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Correction: eLicensing Release 24.1 (01/20/2024 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Correction: eLicensing Release 24.1 (01/20/2024 @ 6:00 PM)

Reminder: eLicensing Release 24.1 (01/20/2024 @ 6:00 PM)

Posted on January 17, 2024 by TxDMV

Good morning,

Over the weekend of January 20, 2024, the Texas Department of Motor Vehicles (TxDMV)
will update the eLicensing System starting at 6:00 PM Saturday (01/20/2024), lasting up to
10:00 AM Sunday (01/20/2024).  During the deployment window, you may experience 
intermittent connectivity issues when accessing the eLicensing System. 

Note: A notification update will be published after the eLicensing deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Reminder: eLicensing Release 24.1 (01/20/2024 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Reminder: eLicensing Release 24.1 (01/20/2024 @ 6:00 PM)

Reminder: webDealer Release 24.1 (01/20/2024 @ 6:00 PM)

Posted on January 17, 2024 by TxDMV

Good morning,

Over the weekend of January 20, 2024, the Texas Department of Motor Vehicles (TxDMV)
will update the webDealer System starting at 6:00 PM Saturday (01/20/2024),
lasting up to 10:00 AM Sunday (01/21/2024).  During the deployment window, you may
experience intermittent connectivity issues when accessing the webDealer System. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. 
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Note: A notification update will be published once the webDealer deployment is
completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Reminder: webDealer Release 24.1 (01/20/2024 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Reminder: webDealer Release 24.1 (01/20/2024 @ 6:00 PM)

Reminder: RTS Release 24.1 (1/20/2024 @ 6:00 PM)

Posted on January 17, 2024 by TxDMV

Good morning,

Over the weekend of January 20, 2024, the Texas Department of Motor Vehicles (TxDMV)
will update the RTS System starting at 6:00 PM Saturday (01/20/2024), lasting up to
10:00 AM Sunday (01/21/2024).  During the deployment window, you may experience 
intermittent connectivity issues when accessing the RTS System. 

Note: A notification update will be published after the RTS deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Reminder: RTS Release 24.1 (1/20/2024 @ 6:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Reminder: RTS Release 24.1 (1/20/2024 @ 6:00 PM)

Initial Notification: eLicensing Release 24.1 (01/20/2024 @ 6:00 PM)

Posted on January 12, 2024 by TxDMV

Good afternoon,

Over the weekend of January 20, 2024, the Texas Department of Motor Vehicles (TxDMV)
will update the eLicensing System starting at 6:00 PM Saturday (01/20/2024), lasting up to
10:00 AM Sunday (01/20/2024).  During the deployment window, you may experience 
intermittent connectivity issues when accessing the eLicensing System. 

Note: A notification update will be published after the eLicensing deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: eLicensing Release 24.1 (01/20/2024 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eLicensing Release 24.1 (01/20/2024 @ 6:00 PM)