Good morning,

Texas Department of Motor Vehicles (TxDMV) is continuing to troubleshoot the webDealer issue.

An update will be provided as more information becomes available. 

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Update: webDEALER Performance Issues (11/30/2023 8:13 AM)

Good afternoon,

Some users have reported that the webDEALER system is experiencing intermittent performance
issues.  Support staff are aware and working to resolve the issues. We will provide updates as
more information becomes available. 

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (11/29/2023 2:50 PM)

Good evening,

The webDealer System maintenance was completed as of 10:42 PM, Monday night (11/20/2023). 

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Completed: webDealer Scheduled Maintenance (11/20/2023 @ 10:42 PM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the webDEALER System starting at 10:00 PM Monday (11/20/2023),
lasting up to 11:59 PM, Monday night. During the deployment window, you may 
experience intermittent connectivity when accessing the webDEALER system. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.

Note: A notification update will be published once the webDEALER maintenance is 
completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Initial Notification: webDealer Scheduled Maintenance (11/20/2023 @ 10:00 PM)

Good morning,

The webDealer login issues have been resolved. The webDealer system is now available.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into 
webDealer as soon as the system is accessible. Doing this will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags
are valid for one year from the date they are printed.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Division

Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (11/20/2023 9:05 AM)

Good morning,

Some users have reported that they are experiencing webDealer login issues. Support staff are
aware and working to resolve the issues.

We will provide updates as more information becomes available. 

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDEALER
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Internet Down tags are valid for
one year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (11/20/2023 8:37 AM)

Good morning,

The webDealer system performance issues have now been resolved.

The webDealer system is now available as of 10:57 AM, Wednesday, November 15, 2023.

We apologize for the inconvenience and any impact on you or your customers.

Please remember that if you used an Internet Down tag, you must enter the information for that tag
into webDealer as soon as the system is accessible. Doing this will ensure you always have the full
allocation of unused Internet Down tags available when you need them. Also remember that unused
Internet Down tags are valid for one year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (11/15/2023 10:57 AM)

Good morning,

Some users have reported that the webDEALER system is experiencing intermittent performance
issues.  Support staff are aware and working to resolve the issues. We will provide updates as
more information becomes available. 

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDEALER
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Internet Down tags are valid for
one year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (11/15/2023 9:38 AM)

Good evening,

The webDealer system performance issues have now been resolved.

The webDealer system is now available as of 06:30 PM, Tuesday, November 14, 2023.

We apologize for the inconvenience and any impact on you or your customers.

Please remember that if you used an Internet Down tag, you must enter the information for that tag
into webDealer as soon as the system is accessible. Doing this will ensure you always have the full
allocation of unused Internet Down tags available when you need them. Also remember that unused
Internet Down tags are valid for one year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (11/14/2023 06:30 PM)

Good afternoon,

Some users have reported that the webDEALER system is experiencing intermittent performance
issues.  Support staff are aware and working to resolve the issues. We will provide updates as
more information becomes available. 

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDEALER
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Internet Down tags are valid for
one year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (11/14/2023 02:55 PM)

Good evening,

The webDEALER planned maintenance was completed as of 10:22 PM tonight, Thursday, 
11/09/2023.

Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Completed: webDEALER Planned Maintenance (11/09/2023 @ 10:22 PM)