Resolved: webDEALER Issues (09/12/2023 @ 4:05 PM)

Posted on September 12, 2023 by TxDMV

    Good afternoon,

The webDEALER issues have been resolved. We apologize for the inconvenience and any
impact on you or your customers.

Please remember that if you used an Internet Down tag, you must enter the information for that tag
into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full
allocation of unused Internet Down tags available when you need them. Also remember that unused
Internet Down tags are valid for one year from the date they are printed. 

 

 Thank you, 

 Texas Department of Motor Vehicles
  IT Services Division

 

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER Issues (09/12/2023 @ 4:05 PM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER Issues (09/12/2023 @ 4:05 PM)

Initial Notification: webDEALER Issues (09/12/2023 @ 2:45 PM)

Posted on September 12, 2023 by TxDMV

Good afternoon,


The Texas Department of Motor Vehicles (TxDMV) is aware of issues with the webDEALER system.  
Support staff are working to resolve the issue.  

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Issues (09/12/2023 @ 2:45 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Issues (09/12/2023 @ 2:45 PM)

Resolved: RTS Log in Issues (09/11/2023 @ 4:25 PM)

Posted on September 11, 2023 by TxDMV

Good afternoon,


The Texas Department of Motor Vehicles (TxDMV) has resolved the issues with RTS. 


We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Log in Issues (09/11/2023 @ 4:25 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Log in Issues (09/11/2023 @ 4:25 PM)

Update: RTS Log in Issues (09/11/2023 @ 3:10 PM)

Posted on September 11, 2023 by TxDMV

Good afternoon,


Texas Department of Motor Vehicles (TxDMV) is continuing to troubleshoot the
issue. An update will be provided as more information becomes available. 

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

Source: Tax Assessor-Collectors
Update: RTS Log in Issues (09/11/2023 @ 3:10 PM)

Posted in Tax Assessor-Collectors | Comments Off on Update: RTS Log in Issues (09/11/2023 @ 3:10 PM)

Initial Notification: RTS Log in Issues (09/11/2023 @ 9:15 AM)

Posted on September 11, 2023 by TxDMV

Good morning,


Texas Department of Motor Vehicles (TxDMV) is aware of issues with the RTS system.  Support staff
are working to resolve the issue.  

An update will be sent once the RTS issues are resolved.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Log in Issues (09/11/2023 @ 9:15 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Log in Issues (09/11/2023 @ 9:15 AM)

Resolved: webDEALER Connectivity Issues and Transactions (09/07/2023 12:35 PM)

Posted on September 7, 2023 by TxDMV

Good afternoon,

The webDEALER intermittent connectivity and transaction issues have been resolved. 

Please remember that if you used an Internet Down tag, you must enter the information for that
tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the 
full allocation of unused Internet Down tags available when you need them. Also remember that
unused Internet Down tags are valid for one year from the date they are printed. 


We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER Connectivity Issues and Transactions (09/07/2023 12:35 PM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER Connectivity Issues and Transactions (09/07/2023 12:35 PM)

Resolved: RTS Intermittent Slowness (09/07/2023 12:32 PM)

Posted on September 7, 2023 by TxDMV

  Good afternoon,

The RTS system intermittent slowness issues have been resolved.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Intermittent Slowness (09/07/2023 12:32 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Intermittent Slowness (09/07/2023 12:32 PM)

Initial Notification: RTS Intermittent Slowness (09/07/2023 @ 8:00 AM)

Posted on September 7, 2023 by TxDMV

    Good morning,

The RTS system is experiencing intermittent slowness when processing transactions. 

Support staff are aware and working to resolve the issue. We will provide updates as they
become available.

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Intermittent Slowness (09/07/2023 @ 8:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Intermittent Slowness (09/07/2023 @ 8:00 AM)

Resolved: RTS Unavailable (09/06/2023 @ 4:35PM)

Posted on September 6, 2023 by TxDMV

Good afternoon,


The Registration and Titling System (RTS) is now available.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Unavailable (09/06/2023 @ 4:35PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Unavailable (09/06/2023 @ 4:35PM)

Resolved: CRD Call Center unavailable (09/06/2023 @ 4:27PM)

Posted on September 6, 2023 by TxDMV

Source: Tax Assessor-Collectors
Resolved: CRD Call Center unavailable (09/06/2023 @ 4:27PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: CRD Call Center unavailable (09/06/2023 @ 4:27PM)

Initial Notification: RTS Unavailable (09/06/2023 @ 3:40PM)

Posted on September 6, 2023 by TxDMV

Good afternoon,


TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in.

Support staff are working to resolve the issue.  We will provide an update once the issue is resolved.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (09/06/2023 @ 3:40PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Unavailable (09/06/2023 @ 3:40PM)

Initial Notification: CRD Call Center unavailable (09/06/2023 @ 2:47PM)

Posted on September 6, 2023 by TxDMV

Source: Tax Assessor-Collectors
Initial Notification: CRD Call Center unavailable (09/06/2023 @ 2:47PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: CRD Call Center unavailable (09/06/2023 @ 2:47PM)

Inital Notification: IVTRS and webDEALER Connectivity Issues and transactions (09/06/2023 @ 12:40 PM)

Posted on September 6, 2023 by TxDMV

Good afternoon,


The Texas Department of Motor Vehicles (TxDMV) is aware of an issue with IVTRS and webDEALER.
Support Staff are working to resolve the issue.

 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Inital Notification: IVTRS and webDEALER Connectivity Issues and transactions (09/06/2023 @ 12:40 PM)

Posted in Tax Assessor-Collectors | Comments Off on Inital Notification: IVTRS and webDEALER Connectivity Issues and transactions (09/06/2023 @ 12:40 PM)

Initial Notification: webDEALER Used Travel Trailer Plates (09/06/2023 @ 9:37 AM)

Posted on September 6, 2023 by TxDMV

Good morning,

The Texas Department of Motor Vehicles (TxDMV) is aware of an issue where users
are unable to assign plates to Used Travel Trailer records in webDEALER.  

Support Staff are correcting Used Travel Trailer records on a nightly basis, so that
plates can be successfully assigned to impacted records on the next business day.

An update will be provided once this issue has been resolved.


We apologize for the inconvenience or any impact on you and your customers.

 

Thank you,

Texas Department of Motor Vehicles 
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: webDEALER Used Travel Trailer Plates (09/06/2023 @ 9:37 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: webDEALER Used Travel Trailer Plates (09/06/2023 @ 9:37 AM)

RESOLVED: Fuel Type Error Code (09/05/2023 @ 8:40 AM)

Posted on September 5, 2023 by TxDMV

  Good morning,

  The previously reported Fuel Type Error Code error message some users were receiving when engaging in
  Replacement, Address Change, or Duplicate Receipt transactions has been resolved. 


We apologize for the inconvenience or any impact on you and your customers.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
RESOLVED: Fuel Type Error Code (09/05/2023 @ 8:40 AM)

Posted in Tax Assessor-Collectors | Comments Off on RESOLVED: Fuel Type Error Code (09/05/2023 @ 8:40 AM)

RESOLVED: webDEALER Payment Complete Screen (09/05/2023 @ 8:40 AM)

Posted on September 5, 2023 by TxDMV

Good morning,

The previously reported issue in webDEALER on the Payments Completed page showing the same payment for
each transaction that was part of the payment group has been resolved.

 We apologize for the inconvenience or any impact on you and your customers.

 Thank you, 

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
RESOLVED: webDEALER Payment Complete Screen (09/05/2023 @ 8:40 AM)

Posted in Tax Assessor-Collectors | Comments Off on RESOLVED: webDEALER Payment Complete Screen (09/05/2023 @ 8:40 AM)

TxDMV publishes rule proposals in the September 1, 2023, issue of the Texas Register

Posted on September 1, 2023 by TxDMV

Texas DMV

The Texas Department of Motor Vehicles (TxDMV) has proposed rules in the September 1, 2023, issue of the Texas Register. A summary of the proposed rules and the proposed language is available on TxDMV’s website at https://www.txdmv.gov/general-counsel/proposed-and-adopted-rules.

The proposals are published in the September 1, 2023, issue of the Texas Register and are posted for public comment until 5:00 p.m. on October 1, 2023.

The proposals include:

  • amendments to 43 Texas Administrative Code (TAC) §§206.92, 206.93, and new 206.98 concerning advisory committees;
  • amendments to 43 TAC §211.6 concerning fingerprint requirements for license applicants and holders;
  • amendments to 43 TAC §217.52 concerning the marketing of specialty license plates through a private vendor;
  • amendments to 43 TAC §217.54 concerning registration of fleet vehicles; and
  • amendments to 43 TAC Chapter 219 concerning oversize and overweight vehicle loads.

Source: Dealers and Manufacturers
TxDMV publishes rule proposals in the September 1, 2023, issue of the Texas Register

Posted in Dealers and Manufacturers | Comments Off on TxDMV publishes rule proposals in the September 1, 2023, issue of the Texas Register

TxDMV Holiday Hours – Labor Day 2023

Posted on August 31, 2023 by TxDMV

Texas DMV

In observance of Labor Day, the Texas Department of Motor Vehicles (TxDMV) will be closed on Monday, Sept. 4, 2023.

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online 24/7 at www.TxDMV.gov. 

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online 24/7 through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

Labor Day

Source: Motor Carriers
TxDMV Holiday Hours – Labor Day 2023

Posted in Motor Carriers | Comments Off on TxDMV Holiday Hours – Labor Day 2023

RTB 007-23 Unclaimed Seized Vehicle Sale Procedures

Posted on August 31, 2023 by TxDMV

Please review and distribute as appropriate.

The attached Registration and Title Bulletin (RTB) #007-23 provides guidance on title processing pertaining to unclaimed vehicles originally seized by law enforcement. In addition, the new Sales Receipt for Unclaimed Seized Vehicle (Form VTR-71-8) and an Unclaimed Seized Vehicle Chart are attached and will be available on the department’s website.

Thank you,

Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

Attachments

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
RTB 007-23 Unclaimed Seized Vehicle Sale Procedures

Posted in Tax Assessor-Collectors | Comments Off on RTB 007-23 Unclaimed Seized Vehicle Sale Procedures

House Bill 3288 and Revisions to the Texas Motor Vehicle Transfer Notification (Form VTR-346)

Posted on August 29, 2023 by TxDMV

Please review and distribute as appropriate.

A Vehicle Transfer Notification (VTN) allows a seller to notify the department of the transfer of a used motor vehicle. The VTN helps protect the seller from criminal or civil liability involving the vehicle if submitted within 30 days of the date of sale. Submission of a properly completed VTN adds a remark on the motor vehicle record indicating the vehicle has been transferred. The remark remains until the buyer applies for title and a new title is issued.

As a result of House Bill 3288, 88th Legislature, Regular Session, the seller’s telephone number and the buyer’s full name, address and telephone number are now required on the VTN for vehicles transferred September 1, 2023, or later. If this information is not provided, the department will reject the VTN and will not indicate the transfer on the motor vehicle record.

The department’s online submission of the VTN for both the public and licensed Texas motor vehicle dealers was programmed to accommodate these changes with deployment of the Registration and Title System Release 23.4 to be effective September 1, 2023. In addition, the attached Texas Motor Vehicle Transfer Notification (Form VTR-346) has been revised and will be available on the department’s website at www.txdmv.gov.

Thank you,

 

Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Dealers and Manufacturers
House Bill 3288 and Revisions to the Texas Motor Vehicle Transfer Notification (Form VTR-346)

Posted in Dealers and Manufacturers | Comments Off on House Bill 3288 and Revisions to the Texas Motor Vehicle Transfer Notification (Form VTR-346)

Resolved: NMVTIS Inquiry Report Delayed (08/29/2023 @ 8:08 AM)

Posted on August 29, 2023 by TxDMV

Good morning,

The missing data for the NMVTIS Inquiry Reports is now available. AAVMA has included both reports from 8/24/23 and 8/25/2023 and separated into their individual day’s data. 

We apologize for the inconvenience and any impact on you or your customers. 

 

Thank you,

Texas Department of Motor Vehicles 
IT Services Division

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: NMVTIS Inquiry Report Delayed (08/29/2023 @ 8:08 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: NMVTIS Inquiry Report Delayed (08/29/2023 @ 8:08 AM)

Initial Notification: webDEALER Payment Complete Screen (08/28/2023 @ 5:55 PM)

Posted on August 28, 2023 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) is aware of a display issue in webDEALER
on the Payments Completed page. When transactions are approved only one payment is
created as it should; however, the Payments Completed page shows the same payment for
each transaction that was part of the payment group. For example, if there was a payment
group for 10 title transactions, the Payments Completed page reflects the same payment
10 times. 

Counties can continue to process payments in webDEALER and this display issue should not
impact end of day balancing. 

We will provide an update once this issue has been resolved.

We apologize for the inconvenience or any impact on you and your customers.

Thank you, 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: webDEALER Payment Complete Screen (08/28/2023 @ 5:55 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: webDEALER Payment Complete Screen (08/28/2023 @ 5:55 PM)

Initial Notification: Fuel Type Error Code (08/28/2023 @ 1:40 PM)

Posted on August 28, 2023 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) is aware that when some users engage in
Replacement, Address Change, or Duplicate Receipt transactions, they are presented with the
following error message:

Error 201 “A VALID FUEL TYPE MUST BE SELECTED”, which displays for empty FuelTypeCd,
but the combo box is disabled in the Replacement transaction.  On proceeding, the following
message is displayed as shown below:

Fuel Type


WORKAROUND 

The workaround is to do a Modify and a More Transaction for the same vehicle, following the steps
as shown below:

•  Customer- Registration Only – Modify (CTRL-SHIFT-M) then select Registration Correction

•  On the Reg003 Screen select the Fuel Type

•  Do More transaction Same Vehicle on the Pending Transaction(s) Screen and do a Replacement
    Duplicate Receipt or Address Change

        ○  Select Same Vehicle check box and proceed with the replacement.


We will provide an update once this issue has been resolved.

We apologize for the inconvenience or any impact on you and your customers.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Initial Notification: Fuel Type Error Code (08/28/2023 @ 1:40 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Fuel Type Error Code (08/28/2023 @ 1:40 PM)

Initial Notification: NMVTIS Inquiry Report Delayed (08/28/2023 @ 12:17 PM)

Posted on August 28, 2023 by TxDMV

Good afternoon,

The NMVTIS Inquiry Report for 08/25/2023 is not available as we have not yet received the required data files from AAMVA. We will provide an update on the NMVTIS report availability as we receive more information.

We apologize for the inconvenience and any impact on you or your customers. 

 

Thank you,

Texas Department of Motor Vehicles 
IT Services Division

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: NMVTIS Inquiry Report Delayed (08/28/2023 @ 12:17 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: NMVTIS Inquiry Report Delayed (08/28/2023 @ 12:17 PM)

Update: Inspection System Outage Resolved (08/28/2023 @ 11:47 AM)

Posted on August 28, 2023 by TxDMV

    Good morning,

The previously reported outage of the Texas Department of Public Safety’s vehicle

inspection system has been resolved.  Inspections can now be completed, and all

TxDMV systems will be able to verify the inspection normally.  Online registration

renewals may also be completed.  Please resume normal business operations. 

 

 

Thank you,

 

Texas Department of Motor Vehicles

IR Services Division

 

                  

 

Source: Dealers and Manufacturers
Update: Inspection System Outage Resolved (08/28/2023 @ 11:47 AM)

Posted in Dealers and Manufacturers | Comments Off on Update: Inspection System Outage Resolved (08/28/2023 @ 11:47 AM)