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Source: Motor Carriers
Reminder: 2023 Motor Carrier Division Customer Satisfaction Survey
|
Source: Motor Carriers
Reminder: 2023 Motor Carrier Division Customer Satisfaction Survey
Good morning,
The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the RTS System starting at 5:00 AM, Sunday (10/29/2023), lasting
up to 11:00 AM Sunday morning. During the deployment window, you may experience
intermittent connectivity when accessing the RTS System.
Note: A notification update will be published once the RTS system maintenance is
completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Scheduled Maintenance (10/29/2023 @ 5:00 AM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the webDEALER System starting at 5:00 AM Sunday (10/29/2023),
lasting up to 11:00 AM, Sunday morning. During the deployment window, you may
experience intermittent connectivity when accessing the webDEALER system.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible. Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.
Note: A notification update will be published once the webDEALER maintenance is
completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDealer Scheduled Maintenance (10/29/2023 @ 5:00 AM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the webDealer System starting at 10:00 PM, Friday (10/27/2023),
lasting up to 11:59 PM, Friday night. During the deployment window, you may
experience intermittent connectivity when accessing the webDealer system.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible. Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.
Note: A notification update will be published once the webDealer maintenance is
completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDealer Scheduled Maintenance (10/27/2023 @ 10:00 PM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the RTS System starting at 10:00 PM, Friday (10/27/2023), lasting
up to 11:59 PM Friday night. During the deployment window, you may experience
intermittent connectivity when accessing the RTS System.
Note: A notification update will be published once the RTS system maintenance is
completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Scheduled Maintenance (10/27/2023 @ 10:00 PM)
Good morning,
Cognos Reports are now available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos Reports Unavailable (10/20/2023 @ 10:55 AM)
Good morning,
Cognos Reporting is delayed for the following reports:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
An update will be provided when the above reports become available.
We apologize for the inconvenience and any impact on you and your customers,
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports unavailable (10/20/2023 @ 8:00 AM)
Good afternoon,
The data issues regarding Out-Of-County fees for the Cognos Funds Remittance Report have
been resolved. Counties may now re-run their reports.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos Reports Unavailable (10/18/2023 @ 2:10 PM)
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Source: Tax Assessor-Collectors
October 2023 Motor Vehicle Title Manual Update
|
Source: Motorist Services
October 2023 Motor Vehicle Registration Manual Update
Good morning,
The webDealer scheduled system maintenance was completed as of 10:45 AM
this morning, Sunday, October 15, 2023.
The webDealer system is now available.
We apologize for the inconvenience and any impact on you or your customers.
Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Resolved: Scheduled webDealer System Maintenance Completed (10/15/2023 @ 10:45 AM)
Good morning,
The Registration and Titling System (RTS) scheduled system maintenance was
completed as of 10:45 AM this morning, Sunday, October 15, 2023.
The RTS system is now available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Scheduled RTS System Maintenance Completed (10/15/2023 @ 10:45 AM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the RTS system starting at 5:00 AM on Sunday morning,
(10/15/2023), lasting up to 11:00 AM on Sunday morning (10/15/2023). Due to the
nature of this maintenance work, RTS will not be available during the Sunday
morning maintenance window.
Note: A notification update will be published once the RTS maintenance is
completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Scheduled Maintenance: RTS Unavailable (10/15/2023 @ 5:00 AM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the webDealer system starting at 5:00 AM on Sunday morning,
(10/15/2023), lasting up to 11:00 AM on Sunday morning (10/15/2023). Due to the
nature of this maintenance work, webDealer will not be available during the
Sunday morning maintenance window.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible. Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.
Note: A notification update will be published once the webDealer maintenance is
completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDealer Scheduled Maintenance: webDealer Unavailable (10/15/2023 @ 5:00 AM)
Good afternoon,
The data issues regarding Out-Of-County fees for the Cognos Funds Remittance Report
have been identified. Support staff are actively working on a resolution to this issue. We
anticipate the reports will be available early next week.
An update will be provided as more information becomes available.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Informational: Cognos Funds Remittance Report Issue (10/12/23 4:30 PM)
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Source: Motor Carriers
2023 Motor Carrier Division Customer Satisfaction Survey
Good morning,
The webDEALER login issue that some users were experiencing has been resolved.
Please remember that if you used an Internet Down tag, you must enter the information for that
tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have
the full allocation of unused Internet Down tags available when you need them. Also remember
that unused Internet Down tags are valid for one year from the date they are printed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Resolved: webDEALER Login Issues (10/12/2023 8:40 AM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) is aware that some webDEALER users are
experiencing issues logging into the webDEALER system. Support staff are working to resolve
the issue.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDEALER
as soon as the system is accessible. Doing this, will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Internet Down tags are valid for
one year from the date they are printed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDEALER Login Issues (10/12/2023 @ 8:18 AM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) is aware that some users were experiencing
login issues with the webDEALER system. TxDMV Support staff have resolved the login issue.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Informational: webDEALER Login Issues (10/11/2023 @ 12:00 PM)
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Source: Dealers and Manufacturers
TxDMV Board Meeting – October 12, 2023
|
Source: Insurance Industry
TxDMV Projects and Operations Committee Meeting – October 11, 2023
Good morning,
The Texas Department of Motor Vehicles (TxDMV) recently received reports of email-fraud
related to unaffiliated parties posing as representatives of the department. These types of
emails request you to update your account or your account profile, requiring you to provide
personal information that can be used for malicious purposes.
Example of suspicious email:
Note the email is sent from info@txdmv.org, which is not a valid TxDMV address. The from
address for official TxDMV communications should be info@txdmv.gov, or a @txdmv.gov
valid address.
Examples of suspicious text:
Note the info@txdmv.org again, which is not from TxDMV. Also note the “Validate Your
Profile” link which is not valid, and is never requested by TxDMV.
Remember that legitimate emails from TxDMV will always be sent from an email address
that ends in @txdmv.gov. Also remember that TxDMV will never request your social
security number, date of birth, drivers license number, or passport number beyond your
initial online application. Malicious phishing emails that do not originate with the TxDMV
will typically request this type of information.
As a security measure we recommend you report any emails that appear to come from
the TxDMV which seem suspicious or unexpected, to the department at
Report-eFraud@txdmv.gov.
Remember the following tips to protect yourself:
• Be wary of any emails you were not expecting. In cases where you can verify
with the sender, do so by phone.
• Think before you click. Scammers depend on impulsive clickers.
• Be very cautious of those urgent deadlines – i.e. messages from the IRS,
COVID-19, or your bank or credit card that demand an urgent response.
• Never enter your sensitive information in an untrusted site or pop-up window.
• Hover over a link with your mouse to determine if the link points to a legitimate
address
• Do not reply to any suspicious emails!
Again, to report a suspicious motor vehicle related email or to verify if a TxDMV email is
legitimate, please forward the email to Report-eFraud@txdmv.gov.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: Awareness of Licensing eMail Scam (10/06/2023 @ 11:30 AM)
Good morning,
The issue where Texas by Texas (TxT) online renewals were not charging customers the
Mobility/Clean Air fee for small trailers has now been resolved.
Finance has completed issuing fund adjustments for the affected customer transactions.
Counties can now re-run their Cognos Week-to-Date Fees Report and Funds
Remittance Report. Once reviewed for accuracy, the Counties can remit funds in RTS.
We apologize for the inconvenience or any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Texas by Texas Small Trailer Online Registration Renewals (10/06/2023 @ 11:20 AM)
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Source: Insurance Industry
Original Title Programming Enhancement to webSALVAGE
|
Source: Salvage Dealers
Update to Renewal Submission Window for TxDMV Dealer Licenses