Good morning,

The RTS system intermittent performance issues have been resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: RTS Performance Issues (06/30/2023 3:15 PM)

Source: Tax Assessor-Collectors
Initial Notification: webDEALER Intermittent Performance Issues

Source: Tax Assessor-Collectors
Initial Notification: RTS Intermittent Performance Issues

Good morning,

Cognos Reports are now available.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos Reports Unavailable (06/30/2023 @ 9:45 AM)

Good morning,

Cognos Reporting is delayed for the following reports:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report

An update will be provided when the above reports become available.

We apologize for the inconvenience and any impact on you and your customers,

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports unavailable (06/30/2023 @ 7:45 AM)

Good afternoon,

The issue with Counties approving and recording payments in webDEALER and the
payments associated to those transactions not reflecting on the Payments Completed
Page has been resolved. The transactions are now updating in RTS and webDEALER
appropriately.

IT Support was able to create the payment transactions from 6/19/2023-6/29/2023
that have been processed, and were missing from webDEALER. 

As a reminder, a note will appear on these transactions as “Created by TxDMV”. We
will continue to closely monitor webDEALER payments to ensure there are no further
issues.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
RESOLVED: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/29/2023 @ 5:40 PM)

Good morning,

Cognos Reports are now available.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos Reports Unavailable (06/29/2023 @ 11:30 AM)

Good morning,

Cognos Reporting is delayed for the following reports:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report

An update will be provided when the above reports become available.

We apologize for the inconvenience and any impact on you and your customers,

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports unavailable (06/29/2023 @ 10:10 AM)

Good afternoon,

We will provide an update once the permanent fix is implemented.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
UPDATE Notification: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/27/2023 @ 4:25 PM)

Good afternoon,

We will provide an update once the permanent fix is implemented.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
UPDATE Notification: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/23/2023 @ 1:40 PM)

Good morning,

Due to critical system issues which occurred last evening and overnight, the RTS report
generation process did experience some downtime, resulting in delayed reporting.
In some cases, report generation processes did not run last evening.

Here is the current status on RTS Bath Reporting and availability:

•  The following reports did not run last night, 6/22:

          ○  CountyWide/Substation Summary
          ○  Title Package Report
          ○  Batch Inventory Action

•  The following reports can be run manually today for 6/22:

          ○  Title Package Report
          ○  Batch Inventory Action

•  For CountyWide/Substation Summary:

          ○  Transactions from 6/22 will be included this evening’s reporting for 6/23
                ◘  Reports will be available tomorrow 6/24 after batch runs

 • Finally, transactions were not created for IRENEW and TRENEW:

          ○  Transactions previously scheduled for 6/22 will be created tonight
               for those scheduled for 6/23
                ◘  Cash Drawers 99 Report will be available tomorrow 6/24 after
                    batch runs

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Batch / Countywide Report Status (06/23/2023 @ 12:50 PM)

Good morning,

Due to critical system issues which occurred last evening and overnight, the Cognos report
generation process did experience some downtime.  As a result, the Cognos report generation
processes did not run last evening.

For today, please be mindful that the Cognos Reports are not yet refreshed (current) with
updated information.

The following Cognos Reports will be current and available by tomorrow morning, Saturday,
June 24, 2023.

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report

We apologize for the inconvenience and any impact on you and your customers,

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports unavailable (06/23/2023 @ 12:15 PM)

Good afternoon,

The RTS System is now available.

All customer-facing transactions can now be completed.

Reports are delayed.  Further guidance will be provided in a separate communication
about reports.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
RESOLVED: RTS now available (06/23/2023 @ 12:15 PM)

Good morning,

Last night, the Department of Information Resources (DIR) Data Center Services (DCS) vendor
notified TxDMV of a significant technical event which resulted in severe impact to the databases
supporting our critical applications. As a result, our vendor had no alternative but to initiate the
process of recovering our databases. As of 8:00 AM, our databases were one-third recovered.

Our vendor has informed us that their automated recovery process indicates the database
recovery task has just now completed successfully.  Due to the severity impact of this incident,
Support Staff have validated that the RTS System has been restored to full functionality.

The RTS System is now available.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
RESOLVED: RTS now available (06/23/2023 @ 11:15 AM)

Good morning,

TxDMV Reports for the night of 6/22/2023 are not available, including the following:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report

. 
An update will be published once reports are available.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Reports unavailable (06/23/2023 @ 07:30 AM)

Good morning,

Last night, the Department of Information Resources (DIR) Data Center Services (DCS) vendor
notified TxDMV of a significant technical event which resulted in severe impact to the databases
supporting our critical applications. As a result, our vendor had no alternative but to initiate the
process of recovering our databases. As of 8:00 AM, our databases are one-third recovered.
At the current rate of recovery, we estimate the databases will not be recovered until after
business hours today. Our vendor is providing regular progress updates through the day.
For this reason, our RTS system will be unavailable today, Friday June 23, 2023.

We will continue to monitor progress and will provide an update no later than 12:00 PM today.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (06/23/2023 @ 07:00 AM)

Good evening,

The Texas Department of Motor Vehicles (TxDMV) is currently implementing critical
maintenance for the RTS Point-of-Sale (POS) System.  Due to the nature of this
maintenance, the RTS POS System is currently unavailable. 

Note: A notification update will be published after the RTS maintenance is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS POS Unavailable (06/22/2023 @ 08:03 PM)

Good afternoon,

We will provide an update once the fix is implemented.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/22/2023 @ 5:25 PM)