RTS Performance Issues and Transactions (02/20/2024 @ 10:31 AM)

Posted on February 20, 2024 by TxDMV

Good morning,


TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in.

Support staff has implemented a series of “unlocks” to address the RTS user log in issues.

If you are a RTS user that did not experience a login issue and/or did not experience any
lock out on your account, we still ask that you kindly log out of RTS, then log in again in order
to synchronize with RTS “unlock” commands so as to reestablish assured connectivity.

How to handle transactions after RTS unlocks

Scenario #1: You have completed the transaction but can’t print the transaction receipt.

        ○ Attempt to re-print the receipt
        ○ If unable to re-print, void the transaction and re-process the transaction
                    •  You will need to run a transaction reconciliation report to obtain the trans ID#,
                        in order to void, should you not have the trans ID# already

Scenario #2: You did not complete the transaction, and when you try to complete it,
                       the system tells you that the transaction is still in-process.

       ○ Access the pending transaction from your set asides
       ○ This should allow you to access the transaction to complete processing

Scenario #3: You did not complete the transaction, and it’s not in set aside.

       ○ Run the transaction reconciliation report to verify those transactions
            which are not completed
       ○ Redo transaction if the transaction was not completed.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
RTS Performance Issues and Transactions (02/20/2024 @ 10:31 AM)

Posted in Tax Assessor-Collectors | Comments Off on RTS Performance Issues and Transactions (02/20/2024 @ 10:31 AM)

Resolved: RTS Performance Issues (02/20/2023 @ 10:22 AM)

Posted on February 20, 2024 by TxDMV

Good morning,


The Registration and Titling System (RTS) performance issues have been resolved. 

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Performance Issues (02/20/2023 @ 10:22 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Performance Issues (02/20/2023 @ 10:22 AM)

Initial Notification: RTS Performance Issues (02/20/2024 @ 10:15 AM)

Posted on February 20, 2024 by TxDMV

Good morning,


TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in.

Support staff are working to resolve the issue.  We will provide an update once the issue is resolved.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Performance Issues (02/20/2024 @ 10:15 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Performance Issues (02/20/2024 @ 10:15 AM)

Completed: webDEALER Planned Maintenance (02/18/2023 @ 7:50 AM)

Posted on February 18, 2024 by TxDMV

Good morning,

The webDEALER planned maintenance was completed as of 7:50 AM this morning, Sunday, 
02/18/2024.

Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed. 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Completed: webDEALER Planned Maintenance (02/18/2023 @ 7:50 AM)

Posted in Dealers and Manufacturers | Comments Off on Completed: webDEALER Planned Maintenance (02/18/2023 @ 7:50 AM)

Completed: Scheduled RTS Planned Maintenance (02/18/2024 @ 7:50 AM)

Posted on February 18, 2024 by TxDMV

Good morning,

The Registration and Titling System (RTS) planned system maintenance was
completed as of 7:50 AM this morning, Sunday, February 18, 2024.

The RTS system is now available.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Completed: Scheduled RTS Planned Maintenance (02/18/2024 @ 7:50 AM)

Posted in Tax Assessor-Collectors | Comments Off on Completed: Scheduled RTS Planned Maintenance (02/18/2024 @ 7:50 AM)

Final Reminder Notification: RTS Planned Maintenance (02/18/2024 @ 5:00 AM)

Posted on February 16, 2024 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the RTS System starting at 5:00 AM, Sunday (02/18/2024), lasting 
up to 9:00 AM Sunday morning. During the deployment window, the RTS System
will be unavailable. 

Note: A notification update will be published once the RTS system maintenance is 
completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Final Reminder Notification: RTS Planned Maintenance (02/18/2024 @ 5:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Final Reminder Notification: RTS Planned Maintenance (02/18/2024 @ 5:00 AM)

Final Reminder Notification: webDealer Planned Maintenance (02/18/2024 @ 5:00 AM)

Posted on February 16, 2024 by TxDMV

Good afternoon,

On Sunday, February 18, 2024, the Texas Department of Motor Vehicles (TxDMV) will update
the webDealer System starting at 5:00 AM, lasting up to 9:00 AM (02/18/2024). During the 
deployment window, webDealer will be unavailable.  

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. 
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Note: A notification update will be published once the webDealer deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Dealers and Manufacturers
Final Reminder Notification: webDealer Planned Maintenance (02/18/2024 @ 5:00 AM)

Posted in Dealers and Manufacturers | Comments Off on Final Reminder Notification: webDealer Planned Maintenance (02/18/2024 @ 5:00 AM)

Initial Notification: webDealer Planned Maintenance (02/18/2024 @ 5:00 AM)

Posted on February 16, 2024 by TxDMV

Good morning,

On Sunday, February 18, 2024, the Texas Department of Motor Vehicles (TxDMV) will update
the webDealer System starting at 5:00 AM, lasting up to 9:00 AM (02/18/2024). During the 
deployment window, webDealer will be unavailable.  

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. 
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Note: A notification update will be published once the webDealer deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDealer Planned Maintenance (02/18/2024 @ 5:00 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer Planned Maintenance (02/18/2024 @ 5:00 AM)

Initial Notification: RTS Scheduled Maintenance (02/18/2024 @ 5:00 AM)

Posted on February 16, 2024 by TxDMV

Good morning,

The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the RTS System starting at 5:00 AM, Sunday (02/18/2024), lasting 
up to 9:00 AM Sunday morning. During the deployment window, the RTS System
will be unavailable. 

Note: A notification update will be published once the RTS system maintenance is 
completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Scheduled Maintenance (02/18/2024 @ 5:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Scheduled Maintenance (02/18/2024 @ 5:00 AM)

TxDMV Holiday Hours – Presidents Day 2024

Posted on February 15, 2024 by TxDMV

Texas DMV

The Texas Department of Motor Vehicles will be closed in observance of Presidents Day on Monday, February 19, 2024.

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov. 

American Flag

Source: Motor Carriers
TxDMV Holiday Hours – Presidents Day 2024

Posted in Motor Carriers | Comments Off on TxDMV Holiday Hours – Presidents Day 2024

Resolved: Cognos Reporting Issue (2/09/2024 @ 12:20 PM)

Posted on February 9, 2024 by TxDMV

Good afternoon,

All Cognos reports are now available.

We apologize for the inconvenience and any impact on you and your customers.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: Cognos Reporting Issue (2/09/2024 @ 12:20 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Reporting Issue (2/09/2024 @ 12:20 PM)

Resolved: webDEALER Performance Issues (02/07/2024 5:10 PM)

Posted on February 7, 2024 by TxDMV

Good afternoon,

The webDealer performance issues have been resolved. The webDealer system is now available.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into 
webDealer as soon as the system is accessible. Doing this will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags
are valid for one year from the date they are printed.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Division

 

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (02/07/2024 5:10 PM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER Performance Issues (02/07/2024 5:10 PM)

Initial Notification: webDEALER Performance Issues (2/07/2024 @ 1:08 PM)

Posted on February 7, 2024 by TxDMV

Good afternoon,

Some users have reported that the webDEALER system is experiencing intermittent performance
issues.  Support staff are aware and working to resolve the issues. We will provide updates as
more information becomes available. 

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (2/07/2024 @ 1:08 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Performance Issues (2/07/2024 @ 1:08 PM)

Initial Notification: Cognos Reporting Issue (2/07/2024 @ 10:25 AM)

Posted on February 7, 2024 by TxDMV

Good morning,

TxDMV IT Support Staff are aware of an issue with Cognos Reporting affecting the following reports:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

We apologize for the inconvenience and any impact on you and your customers,


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reporting Issue (2/07/2024 @ 10:25 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Reporting Issue (2/07/2024 @ 10:25 AM)

Resolved: Cognos Unavailable (02/06/2024 @ 2:25 PM)

Posted on February 6, 2024 by TxDMV

Good afternoon,

Cognos system is now available.


We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos Unavailable (02/06/2024 @ 2:25 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Unavailable (02/06/2024 @ 2:25 PM)

Initial Notification: Cognos System Down 02/06/2023 2:12PM)

Posted on February 6, 2024 by TxDMV

Good afternoon,

The Cognos System is down. Support Staff are currently working to resolve the issue. 

We will publish an update when the issues are resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos System Down 02/06/2023 2:12PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos System Down 02/06/2023 2:12PM)

Invite for webDEALER 101 Dealer Training

Posted on February 6, 2024 by TxDMV

Please review and distribute as appropriate.

Join us online for our virtual webDEALER 101 – Dealer Training.

These dealer trainings will be specific to licensed motor vehicle dealers and their staff.

This presentation will be an overview and introductory training on getting started with webDEALER and available resources.

This training will be provided monthly, and a registration link will be provided each month. The training schedule is listed below. Space is limited, so please register for your virtual “seat” using the link provided.

Training Schedule

  • Thursday, February 15, 2024, at 2:00 PM – 3:00 PM CST
    • https://attendee.gotowebinar.com/register/6964243315384837216
  • Thursday, March 14, 2024, at 2:00 PM – 3:00 PM CST
  • Thursday, April 11, 2024, at 2:00 PM – 3:00 PM CST

Thank you,

 

Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Dealers and Manufacturers
Invite for webDEALER 101 Dealer Training

Posted in Dealers and Manufacturers | Comments Off on Invite for webDEALER 101 Dealer Training

TxDMV Board Meeting – February 8, 2024

Posted on February 5, 2024 by TxDMV

Texas DMV

TxDMV Board Meeting
Thursday, February 8, 2024 – 9:00 a.m.

Texas Department of Motor Vehicles
4000 Jackson Avenue, Building 1, Lone Star Room
Austin, Texas 78731

Link to Meeting Agenda

TxDMV Board, committee, and advisory committee meetings are open to the public. Visit the TxDMV Board page for meeting agendas, materials, public comment registration form, and transcripts here: https://www.TxDMV.gov/about-us/txdmv-board-meetings.

If you would like to comment on an agenda item, you must complete a speaker’s form at the registration table prior to the agenda item being taken up by the Board or send an email to GCO_General@TxDMV.gov to register by providing the required information prior to the agenda item being taken up by the Board:

  1. a completed Public Comment Registration Form; or
  2. the following information:
    • the agenda item you wish to comment on;
    • your name;
    • your address (optional), including your city, state, and zip code; and
    • who you are representing.

Public comment will only be accepted in person. Each speaker will be limited to three minutes, and time allotted to one speaker may not be reassigned to another speaker.

Source: Dealers and Manufacturers
TxDMV Board Meeting – February 8, 2024

Posted in Dealers and Manufacturers | Comments Off on TxDMV Board Meeting – February 8, 2024

Resolved: webDEALER Unavailable (02/01/2024 08:25 AM)

Posted on February 1, 2024 by TxDMV

Good morning,

The webDealer system is now available.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into 
webDealer as soon as the system is accessible. Doing this will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags
are valid for one year from the date they are printed.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Division

 

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER Unavailable (02/01/2024 08:25 AM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER Unavailable (02/01/2024 08:25 AM)

Initial Notification: webDealer unavailable (02/01/2024 @ 07:50 AM)

Posted on February 1, 2024 by TxDMV

Good morning,

The webDealer system is currently unavailable.  Support staff are engaged in
troubleshooting the issue.

An update will be sent once the issue has been resolved.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: webDealer unavailable (02/01/2024 @ 07:50 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer unavailable (02/01/2024 @ 07:50 AM)

January 2024 Motor Vehicle Registration Manual Update

Posted on January 26, 2024 by TxDMV

Please review and distribute as appropriate.

The latest update to the Motor Vehicle Registration Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

The Texas Department of Motor Vehicles welcomes your feedback and encourages you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text.

Chapter 6 – Exempt License Plates
Section 6.3, “Regular Exempt License Plates,” was updated to include information that nonprofit food banks are exempt from registration fees but not the title fee and must meet the requirements listed on the Application for General Issue License Plates for Exempt Vehicle(s) (Form VTR-119).

Thank you,

 

Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Motorist Services
January 2024 Motor Vehicle Registration Manual Update

Posted in Motorist Services | Comments Off on January 2024 Motor Vehicle Registration Manual Update

January 2024 Motor Vehicle Title Manual Update

Posted on January 26, 2024 by TxDMV

Please review the following information and distribute as appropriate.

The latest update to the Motor Vehicle Title Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text.

Chapter 5 – Certificate of Title Requirements
Section 5.7, “Issuance of Title to Government Agency,” was updated to “Issuance of Title to Exempt Entities,” and includes information about nonprofit food banks and their eligibility for exempt registration that includes exemption from registration fees but not the title fee.

Chapter 18 – Out of State Requirements
Section 18.10, “Certificate of Title Information for Each State,” was updated to indicate Rhode Island now issues titles to all model year vehicles, which was effective January 1, 2024.

Chapter 19 – Imported Vehicles
Section 19.2, “Required Documents for All Imported Vehicles,” was updated to remove reference to the Form HS-7 being stamped by customs for evidence of customs clearance since the form has not been stamped by customs since 2016.

Thank you,

 

Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
January 2024 Motor Vehicle Title Manual Update

Posted in Tax Assessor-Collectors | Comments Off on January 2024 Motor Vehicle Title Manual Update

Compliance Services Section Enhancements

Posted on January 24, 2024 by TxDMV

 

                           Compliance Services Section Enhancements

Please review and distribute as appropriate.

Dear Tax Assessor-Collector Community,

The Compliance Services Section (CSS) of the Texas Department of Motor Vehicles’ Enforcement Division (ENF) continues to streamline its processes to better service county tax offices and assist our sections’ growth.

We have implemented changes to the county areas of oversight of our compliance specialists. A revised map outlining the areas of oversight, along with a contact list of compliance specialists statewide, is attached to this document for reference. In addition to the rezoning, our former Compliance Specialist from Ft. Worth, Mr. Philip Valdez, has been appointed to the position of Lead Compliance Specialist to help support our operations across the state.

We have also revised the Red Flag Referral policy to provide updated red flag procedures for TxDMV Regional Service Centers and County Tax Assessor-Collector offices. The revision communicates the importance of relying on law enforcement when reporting potential fraud. It also establishes the referral process for Regional Service Center personnel. The revised policy, step-by-step guide, and referral coversheet are attached to this document for reference.

Please contact Compliance Services Director Charlie Escobedo at Charlie.Escobedo@txdmv.gov with any questions about these enhancements.

Thank you,

 

Corrie Thompson
Director, Enforcement Division
Texas Department of Motor Vehicles

Attachments

 

Source: Tax Assessor-Collectors
Compliance Services Section Enhancements

Posted in Tax Assessor-Collectors | Comments Off on Compliance Services Section Enhancements

Informational: NMVTIS Performance Issues (01/22/2024 @ 9:27 AM)

Posted on January 22, 2024 by TxDMV

Good morning,

The NMVTIS system was experiencing performance issues that have now been
resolved.  

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Tax Assessor-Collectors
Informational: NMVTIS Performance Issues (01/22/2024 @ 9:27 AM)

Posted in Tax Assessor-Collectors | Comments Off on Informational: NMVTIS Performance Issues (01/22/2024 @ 9:27 AM)

Completed: RTS Release 24.1 (01/21/2024 @ 5:15 AM)

Posted on January 21, 2024 by TxDMV

Good morning,

The deployment of the Registration and Titling System (RTS) updates were completed
as of 5:15 AM this morning, Sunday, 01/21/2024.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Completed: RTS Release 24.1 (01/21/2024 @ 5:15 AM)

Posted in Tax Assessor-Collectors | Comments Off on Completed: RTS Release 24.1 (01/21/2024 @ 5:15 AM)