Initial Notification: webDealer Scheduled Maintenance (03/30/2023 @ 10:30 PM)

Posted on March 30, 2023 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the webDealer System starting at 10:30 PM this evening, Thursday
(03/30/2023), lasting up to 11:00 PM. During the deployment window, you may 
experience intermittent connectivity when accessing the webDealer system. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.

Note: A notification update will be published once the webDealer maintenance is 
completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: webDealer Scheduled Maintenance (03/30/2023 @ 10:30 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer Scheduled Maintenance (03/30/2023 @ 10:30 PM)

Completed: webDEALER System Maintenance (03/26/2023 @ 11:45 AM)

Posted on March 26, 2023 by TxDMV

Good morning,

The webDEALER system maintenance was completed as of 9:45 AM this morning, Sunday, 03/26/2023.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into 
webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Also remember that unused InternetDown tags
are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Completed: webDEALER System Maintenance (03/26/2023 @ 11:45 AM)

Posted in Dealers and Manufacturers | Comments Off on Completed: webDEALER System Maintenance (03/26/2023 @ 11:45 AM)

Completed: RTS System Maintenance (03/26/2023 @ 11:45 AM)

Posted on March 26, 2023 by TxDMV

Good morning,

The Registration and Titling System (RTS) system maintenance was completed
as of 9:45 AM this morning, Sunday, 03/26/2023.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Completed: RTS System Maintenance (03/26/2023 @ 11:45 AM)

Posted in Tax Assessor-Collectors | Comments Off on Completed: RTS System Maintenance (03/26/2023 @ 11:45 AM)

Initial Notification: webDealer Scheduled Maintenance: webDealer Unavailable (03/26/2023 @ 5:00 AM)

Posted on March 25, 2023 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the webDealer system starting at 5:00 AM on Sunday morning,
(03/26/2023), lasting up to 11:00 AM on Sunday morning (03/26/2023).  Due to the
nature of this maintenance work, webDealer will not be available during the
Sunday morning maintenance window.  Users will experience  system non-availability
when accessing the webDealer system during the maintenance window. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.


Note: A notification update will be published once the webDealer maintenance is 
completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: webDealer Scheduled Maintenance: webDealer Unavailable (03/26/2023 @ 5:00 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer Scheduled Maintenance: webDealer Unavailable (03/26/2023 @ 5:00 AM)

Initial Notification: RTS Scheduled Maintenance: RTS Unavailable (03/26/2023 @ 05:00 AM)

Posted on March 25, 2023 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the Registration and Titling System (RTS) and associated applications
on Sunday morning, March 26, 2023.  Due to the nature of this maintenance work,
RTS will not be available during the Sunday morning maintenance window.  Users will
experience system non-availability when accessing the following RTS applications during
the maintenance window:

Starting at 5:00 AM Sunday (03/26/2023), lasting up to 11:00 AM Sunday (03/26/2023):

  • RTS POS
  • webDealer


Note: A notification update will be published after the RTS maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Scheduled Maintenance: RTS Unavailable (03/26/2023 @ 05:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Scheduled Maintenance: RTS Unavailable (03/26/2023 @ 05:00 AM)

Completed: webDEALER System Maintenance (03/24/2023 @ 9:30 PM)

Posted on March 25, 2023 by TxDMV

Good evening,

The webDEALER system maintenance was completed as of 9:17 PM this evening, Friday, 03/24/2023.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Also remember that unused Internet
Down tags are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Completed: webDEALER System Maintenance (03/24/2023 @ 9:30 PM)

Posted in Dealers and Manufacturers | Comments Off on Completed: webDEALER System Maintenance (03/24/2023 @ 9:30 PM)

Completed: RTS System Maintenance (03/24/2023 @ 9:30 PM)

Posted on March 25, 2023 by TxDMV

Good evening,

The Registration and Titling System (RTS) system maintenance was completed
as of 9:17 PM this evening, Friday, 03/24/2023.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Completed: RTS System Maintenance (03/24/2023 @ 9:30 PM)

Posted in Tax Assessor-Collectors | Comments Off on Completed: RTS System Maintenance (03/24/2023 @ 9:30 PM)

Initial Notification: webDealer Scheduled Maintenance (03/24/2023 @ 7:00 PM)

Posted on March 24, 2023 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the webDealer System starting at 7:00 PM this evening, Friday
(03/24/2023), lasting up to 2:00 AM Saturday (03/25/2023).  During the deployment
window, you may experience intermittent connectivity when accessing the webDealer
system. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.

Note: A notification update will be published once the webDealer maintenance is 
completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: webDealer Scheduled Maintenance (03/24/2023 @ 7:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer Scheduled Maintenance (03/24/2023 @ 7:00 PM)

Initial Notification: RTS Scheduled Maintenance (03/24/2023 @ 07:00 PM)

Posted on March 24, 2023 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the Registration and Titling System (RTS) and associated applications
this evening, Friday, March 24, 2023.  During this evening’s maintenance window,
users may experience intermittent connectivity when accessing the following RTS
applications:

Starting at 7:00 PM Friday (03/24/2023), lasting up to 02:00 AM Saturday (03/25/2023):

  • RTS POS
  • webDealer

Note: A notification update will be published after the RTS deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Scheduled Maintenance (03/24/2023 @ 07:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Scheduled Maintenance (03/24/2023 @ 07:00 PM)

Initial Notification: Online Vehicle Registration Issue (03/23/2023 @ 1:58 PM)

Posted on March 24, 2023 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles is aware of an intermittent issue in Texas.gov (NIC)
where some customers are unable to complete vehicle registration transactions.   

Please ensure that you continue to compare your RTS online vehicle renewal transactions
(99 Report) to Texas.gov (NIC) reports to ensure all paid transactions are successful. 

Support staff are working to identify and resolve the issue.

An update will be provided once the issue has been resolved.

 

Thank you,


Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Online Vehicle Registration Issue (03/23/2023 @ 1:58 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Online Vehicle Registration Issue (03/23/2023 @ 1:58 PM)

Completed: Scheduled RTS System Maintenance (03/23/2023 @ 10:59 PM) 

Posted on March 24, 2023 by TxDMV

Source: Tax Assessor-Collectors
Completed: Scheduled RTS System Maintenance (03/23/2023 @ 10:59 PM) 

Posted in Tax Assessor-Collectors | Comments Off on Completed: Scheduled RTS System Maintenance (03/23/2023 @ 10:59 PM) 

Resolved: webDealer Available (03/23/2023 @ 08:45 PM)

Posted on March 24, 2023 by TxDMV

Good evening,

The webDEALER system is now available. 

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed. 

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Resolved: webDealer Available (03/23/2023 @ 08:45 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: webDealer Available (03/23/2023 @ 08:45 PM)

Resolved: RTS Available (03/23/2023 @ 08:45 PM)

Posted on March 24, 2023 by TxDMV

Good evening,


The RTS system is now available. We apologize for the inconvenience and any impact
on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Available (03/23/2023 @ 08:45 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Available (03/23/2023 @ 08:45 PM)

Initial Notification: webDealer unavailable (03/23/2023 @ 07:50 PM)

Posted on March 24, 2023 by TxDMV

Good evening,

The webDealer system is currently unavailable.  Support staff are engaged in
troubleshooting the issue.

An update will be sent once the lissue has been resolved.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: webDealer unavailable (03/23/2023 @ 07:50 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer unavailable (03/23/2023 @ 07:50 PM)

Initial Notification: RTS Unavailable (03/23/2023 @ 7:50 PM)

Posted on March 24, 2023 by TxDMV

Good evening,

The Registration and Titling System (RTS) is currently unavailable.

Support staff are working to resolve the issue.

An update will be sent when the issue has been resolved.

 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (03/23/2023 @ 7:50 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Unavailable (03/23/2023 @ 7:50 PM)

Planned Maintenance: RTS (03/23/2023 @ 10:30 PM)

Posted on March 22, 2023 by TxDMV

Source: Tax Assessor-Collectors
Planned Maintenance: RTS (03/23/2023 @ 10:30 PM)

Posted in Tax Assessor-Collectors | Comments Off on Planned Maintenance: RTS (03/23/2023 @ 10:30 PM)

Completed: RTS Release 23.2.1 (03/10/2023 @ 11:01 PM)

Posted on March 11, 2023 by TxDMV

Good evening,

The deployment of the Registration and Titling System (RTS) updates was completed
as of 11:01 PM this evening, Friday, 03/10/2023.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Completed: RTS Release 23.2.1 (03/10/2023 @ 11:01 PM)

Posted in Tax Assessor-Collectors | Comments Off on Completed: RTS Release 23.2.1 (03/10/2023 @ 11:01 PM)

Update: RTS Release 23.2.1 (03/10/2023 @ 10:30 PM)

Posted on March 10, 2023 by TxDMV

Good morning,

The Texas Department of Motor Vehicles (TxDMV) IT Support Staff discovered a 
minor issue, isolated to the RTS portion of the 23.2.1 Release, which was deployed
last evening.

A redeployment is scheduled for this evening, Friday, March 10, to update the
Registration and Titling System (RTS).  During the deployment window, you may
experience intermittent connectivity when accessing the following RTS application:

Starting at 10:30 PM Friday (03/10/2023), lasting up to midnight:

  • RTS POS

 

Note: A notification update will be published after the RTS deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Update: RTS Release 23.2.1 (03/10/2023 @ 10:30 PM)

Posted in Tax Assessor-Collectors | Comments Off on Update: RTS Release 23.2.1 (03/10/2023 @ 10:30 PM)

Completed: webDEALER/eLicensing Release 23.2.1 (03/09/2023 @ 10:56 PM)

Posted on March 10, 2023 by TxDMV

Good evening,

The deployment of the webDEALER/eLicensing system updates was completed
as of 10:56 PM this evening, Thursday, 03/09/2023.

Please remember that if you used an Internet Down tag, you must enter the information
for that tag into webDEALER as soon as the system is accessible. Doing this will ensure
you always have the full allocation of unused Internet Down tags available when you need
them. Also remember that unused Internet Down tags are valid for one year from the
date they are printed. 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Completed: webDEALER/eLicensing Release 23.2.1 (03/09/2023 @ 10:56 PM)

Posted in Dealers and Manufacturers | Comments Off on Completed: webDEALER/eLicensing Release 23.2.1 (03/09/2023 @ 10:56 PM)

Completed: RTS Release 23.2.1 (03/09/2023 @ 10:56 PM)

Posted on March 10, 2023 by TxDMV

Good evening,

The deployment of the Registration and Titling System (RTS) updates was completed
as of 10:56 PM this evening, Thursday, 03/09/2023.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Completed: RTS Release 23.2.1 (03/09/2023 @ 10:56 PM)

Posted in Tax Assessor-Collectors | Comments Off on Completed: RTS Release 23.2.1 (03/09/2023 @ 10:56 PM)

Final Reminder: RTS Release 23.2.1 (03/09/2023 @ 10:00 PM)

Posted on March 9, 2023 by TxDMV

Good afternoon,

On the evening of March 9, 2023, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) and associated applications.  During
the deployment window, you may experience intermittent connectivity when accessing
the following RTS applications:

Starting at 10:00 PM Thursday (03/09/2023), lasting up to midnight:

  • RTS POS
  • webDealer
  • eLicensing

 

Note: A notification update will be published after the RTS deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Final Reminder: RTS Release 23.2.1 (03/09/2023 @ 10:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Final Reminder: RTS Release 23.2.1 (03/09/2023 @ 10:00 PM)

Final Reminder: webDealer/eLicensing Release 23.2.1 (03/09/2023 @ 10:00 PM)

Posted on March 9, 2023 by TxDMV

Good afternoon,

On the evening of March 9, 2023, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) and associated applications.  During
the deployment window, you may experience intermittent connectivity when accessing
the following applications:

Starting at 10:00 PM Thursday (03/09/2023), lasting up to midnight:

  • webDealer
  • eLicensing

Note: A notification update will be published after the RTS deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Final Reminder: webDealer/eLicensing Release 23.2.1 (03/09/2023 @ 10:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Final Reminder: webDealer/eLicensing Release 23.2.1 (03/09/2023 @ 10:00 PM)

Performance Quality Recognition Awards

Posted on March 8, 2023 by TxDMV

Texas DMV

NEWS RELEASE

County residents receive award-winning motor vehicle services

TxDMV recognizes five Texas counties for outstanding performance

(AUSTIN, Texas – March 8, 2023) Employees in your county tax office may not have Olympic medals in their trophy cases, but through hard work and dedication, they provide gold, silver, and bronze-level service.

Five Texas counties earned Performance Quality Recognition Program awards from the Texas Department of Motor Vehicles (TxDMV) this year. The program recognizes tax assessor-collectors at three levels – gold, silver, and bronze – for outstanding performance and efficiency in processing title and registration transactions.

This recognition focuses on a variety of items based on industry best practices, including:

  • Remitting fees on time.
  • Consistently applying statutes, rules, and policies governing motor vehicle transactions.
  • Maintaining bonds required by statute or rule.
  • Performing efficiently with low error rates.
  • Processing transactions in a timely fashion.
  • Having a fraud, waste, and abuse awareness program.
  • Focusing on customer satisfaction.
  • Implementing cost saving measures.

This year’s winners are:

 Gold recognition:

  • Tarrant County – Wendy Burgess, Tax Assessor-Collector

 Silver recognition:

  • Bexar County – Albert Uresti, Tax Assessor-Collector
  • McLennan County – Randy H. Riggs, Tax Assessor-Collector

  Bronze recognition:

  • Brazoria County – Kristin R. Bulanek, Tax Assessor-Collector
  • Karnes County – Tammy Braudaway, Tax Assessor-Collector

Recognized county tax assessor-collectors receive a letter and certificate from TxDMV, as well as an insignia which can be placed on the county’s website and shared with the public and other stakeholders to acknowledge this achievement. Recipients also are listed on the TxDMV website.

Since the inception of the program in Fiscal Year 2017, there have been seven gold, seven silver, and 18 bronze recipients. The Performance Quality Recognition Program is a voluntary program available for all Texas county tax assessor collectors to apply.

—

Media Contact:
Media@TxDMV.gov
(512) 465-1484
 Customer Contact:
AskDMV@TxDMV.gov
1-888-368-4689

—

The Texas Department of Motor Vehicles registers and titles motor vehicles, licenses motor vehicle dealers, credentials motor carriers, issues oversize/overweight permits, investigates complaints against dealers and motor carriers, and awards grants to law enforcement agencies to reduce vehicle burglaries and thefts. Learn more at www.TxDMV.gov. Subscribe to receive TxDMV news releases via email or text message.

Source: News and Information
Performance Quality Recognition Awards

Posted in News and Information | Comments Off on Performance Quality Recognition Awards

Reminder: RTS Release 23.2.1 (03/09/2023 @ 10:00 PM)

Posted on March 7, 2023 by TxDMV

Good afternoon,

On the evening of March 9, 2023, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) and associated applications.  During
the deployment window, you may experience intermittent connectivity when accessing
the following RTS applications:

Starting at 10:00 PM Thursday (03/09/2023), lasting up to midnight:

  • RTS POS
  • webDealer
  • eLicensing

 

Note: A notification update will be published after the RTS deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Reminder: RTS Release 23.2.1 (03/09/2023 @ 10:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Reminder: RTS Release 23.2.1 (03/09/2023 @ 10:00 PM)

Reminder: webDealer/eLicensing Release 23.2.1 (03/09/2023 @ 10:00 PM)

Posted on March 7, 2023 by TxDMV

Good afternoon,

On the evening of March 9, 2023, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) and associated applications.  During
the deployment window, you may experience intermittent connectivity when accessing
the following applications:

Starting at 10:00 PM Thursday (03/09/2023), lasting up to midnight:

  • webDealer
  • eLicensing

Note: A notification update will be published after the RTS deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Reminder: webDealer/eLicensing Release 23.2.1 (03/09/2023 @ 10:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Reminder: webDealer/eLicensing Release 23.2.1 (03/09/2023 @ 10:00 PM)