Source: Dealers and Manufacturers
Inspection Verification Prior to Printing a Buyer's Tag

Good afternoon,

The issues experienced where vehicle inspections were not found when
attempting to complete a registration have now been resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Resolved: Vehicle Inspection Verification Issue (2/27/2023 @ 04:30 PM)

Good afternoon,

TxDMV is aware of issues experienced where vehicle inspections are not found when
attempting to complete a registration. We are working with the appropriate agency
counterparts and will provide updates.

Workaround:  The VIR can be entered manually in RTS, webDEALER and webSUB.

The root cause has been identified in an external partner system.  TCEQ worked
with their vendor to implement a fix that allows the TxDMV (and tax offices) to
see inspections up through yesterday, February 23, 2023, via www.mytxcar.org. 
This visibility will facilitate manual vehicle registration processing.  The fix also
allows TCEQ to upload records to the DPS inspection cloud database.  TCEQ
anticipates that all stored cloud records will be uploaded to the DPS cloud prior
to 6:00 AM tomorrow, Saturday, February 25, 2023.

Normalcy should return (e.g., online registrations, car dealership requests,
in-person registrations processing electronically etc.) once all cloud records are
uploaded.

We will provide an update once the issue has been fully resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Update Notification: Vehicle Inspection Verification Issue (2/24/2023 @ 02:30 PM)

Good morning,

TxDMV is aware of issues experienced where vehicle inspections are not found when
attempting to complete a registration. We are working with the appropriate agency
counterparts and will provide updates.

Workaround:  The VIR can be entered manually in RTS, webDEALER and webSUB. 

Support staff are working to resolve the issue.  We will provide an update once the issue
is resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Initial Notification: Vehicle Inspection Verification Issue (2/24/2023 11:50 AM)

Good evening,

The issue where the owner information was not populating in the Registration and
Title System (RTS) Point-of-Sale (POS) receipt for new titles has now been resolved.

We apologize for the inconvenience and any impact on you and your customers. 

We appreciated your patience today as we worked to resolve the issue. 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Resolved: RTS POS and webDealer Owner Info Issue (02/20/2023 @ 08:36 PM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) is aware of an issue where the 
owner information is not populating in the Registration and Title System (RTS)
Point-of-Sale (POS) receipt for new titles.  Support Staff are currently troubleshooting
the issue.  There is no current workaround for the issue at this time.

We apologize for the inconvenience and any impact on you and your customers. 

We appreciate your patience as we work to resolve the issue. 

Update @ 5:00 PM

TxDMV will be deploying a system update to address this issue, beginning at
8:00 PM this evening, Monday, February 20, 2023, lasting up to 8:30 PM.  During
this maintenance window, you may experience intermittent connectivity to the
webDealer system.  If you experience connectivity issues, please wait a few
minutes, then try to log in to webDealer again.

An update will be published once the issue is resolved.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Update Notification: RTS POS and webDealer Owner Info Issue (02/20/2023 @ 5:00 PM)

Good morning,

The deployment of the eLicensing system updates was completed as of 05:23 AM
this morning, Sunday, 02/19/2023.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Completed: eLicensing Release 23.2 (02/19/2023 @ 06:30 AM)

Good morning,

The deployment of the webDEALER system updates was completed as of 05:23 AM this morning, Sunday, 02/19/2023.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Also remember that unused Internet
Down tags are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Completed: webDEALER Release 23.2 (02/19/2023 @ 06:30 AM)

Good afternoon,

On the weekend of February 18, 2023, the Texas Department of Motor Vehicles (TxDMV) will 
update the eLicensing System starting at 6:00 PM Saturday (02/18/2023), lasting up to 10:00 AM
Sunday (02/19/2023).  During the deployment window, you may experience intermittent
connectivity when accessing the eLicensing system. 

Note: A notification update will be published after the eLicensing deployment is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Final Reminder: eLicensing Release 23.2 (02/18/2023 @ 6:00 PM)

Good afternoon,

On the weekend of February 18, 2023, the Texas Department of Motor Vehicles (TxDMV)
will update the webDealer System starting at 6:00 PM Saturday (02/18/2023), lasting 
up to 10:00 AM Sunday (02/19/2023).  During the deployment window, you may
experience intermittent connectivity when accessing the webDealer system. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.

Note: A notification update will be published once the webDealer deployment is 
completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Final Reminder: webDealer Release 23.2 (02/18/2023 @ 6:00 PM)