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Source: News and Information
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Source: Motor Carriers
TxDMV Holiday Hours – Memorial Day 2023
Good morning,
The issues relating to countywide reports have now been resolved.
Depending on your office ID, there are certain procedures you need to follow
in order to rerun requests to generate correct reports.
Please reference the file attachment on this bulletin which provides information
to help you determine your Office ID.
Procedure to rerun your report requests
For Office IDs 1 through 153 –
Step 1. Go to Funds, Funds Management, rerun Countywide
Step 2. Enter 5/18/2023 for the Report Date
Step 3. Click Enter
For Office IDs 154 through 254 (if you are missing internet renewal transactions (99)) –
(If you choose to not run Steps 1 through 7 below, and you are missing the 99 data,
that data will automatically show up tomorrow, following tonight’s report run.)
Step 1. Go to Funds, Funds Management, Rerun Substation Summary
Step 2 . Enter 5/18/2023 for the Report Date
Step 3. Choose Cash Drawer 99 only
Step 4. When prompted to Confirm Action CLT001, please confirm for the 5/18/2023 date
Step 5. Once Steps 1 to 4 are completed, go to Funds, Funds Management, rerun Countywide
Step 6. Enter 5/18/2023 for the Report Date
Step 7. Click Enter
Update @ 11:52 AM, Monday, 05/22/2023
Due to the timing of the batch run for reporting on Thursday, 5/18/23, both the 5/18/23 and the
5/19/23 data for the Cash Drawer 99 report will be on the 5/18/23 countywide report. The
5/19/23 countywide report will not show any data. You will need to rerun the countywide report
for 5/18/23 if you haven’t done so already.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Update Notification: Inaccurate Countywide Reports (05/22/2023 @ 11:52 AM)
Good afternoon,
The issues relating to countywide reports have now been resolved.
Depending on your office ID, there are certain procedures you need to follow
in order to rerun requests to generate correct reports.
Please reference the file attachment on this bulletin which provides information
to help you determine your Office ID.
Procedure to rerun your report requests
For Office IDs 1 through 153 –
Step 1. Go to Funds, Funds Management, rerun Countywide
Step 2. Enter 5/18/2023 for the Report Date
Step 3. Click Enter
For Office IDs 154 through 254 (if you are missing internet renewal transactions (99)) –
(If you choose to not run Steps 1 through 7 below, and you are missing the 99 data,
that data will automatically show up tomorrow, following tonight’s report run.)
Step 1. Go to Funds, Funds Management, Rerun Substation Summary
Step 2 . Enter 5/18/2023 for the Report Date
Step 3. Choose Cash Drawer 99 only
Step 4. When prompted to Confirm Action CLT001, please confirm for the 5/18/2023 date
Step 5. Once Steps 1 to 4 are completed, go to Funds, Funds Management, rerun Countywide
Step 6. Enter 5/18/2023 for the Report Date
Step 7. Click Enter
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Inaccurate Countywide Reports (05/19/2023 @ 03:25 PM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) is aware of inaccuracies within
the countywide reports for Offices 1 through 153. Currently, these reports are not
incorporating yesterday’s date (05/18/2023) within the reports.
Support Staff are working to resolve the issue.
If necessary, please reference the file attachment on this bulletin which provides
information relating to Office ID numbers for your convenience.
An update will be sent once the issue is resolved, along with instructions on how
to rerun your countywide report.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Inaccurate Countywide Reports for Offices 1 through 153 (05/19/2023 @ 10:20 AM)
Good morning,
The TxDMV RTS Batch for the night of 5/18/2023 is still processing at this time, including
transactions and reporting. For this reason, the Cognos Active Registration Cube, used
for access to self-service reporting needs, Cognos and Administrative Reporting will be
delayed, including the following:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
We expect that the reports will be available after 05:00 PM today.
An update will be published once reports are available.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Batch Report is delayed (05/19/2023 @ 07:35 AM)
Good morning,
The RTS system maintenance is now completed.
The RTS system is now available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS Maintenance Completed (05/19/2023 @ 01:45 AM)
Good morning,
The webDealer system maintenance is now completed.
The webDealer system will be available for user login by 6:00 AM this morning.
We apologize for the inconvenience and any impact on you or your customers.
Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Resolved: webDealer maintenance completed (05/19/2023 @ 01:30 AM)
Good evening,
The Texas Department of Motor Vehicles (TxDMV) is currently implementing critical
maintenance for webDealer. Due to the nature of this maintenance, the webDealer
system is currently unavailable.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible. Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.
Note: A notification update will be published once the webDealer maintenance is
completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDealer Unavailable (05/18/2023 @ 11:00 PM)
Good evening,
The Texas Department of Motor Vehicles (TxDMV) is currently implementing critical
maintenance for the RTS Point-of-Sale (POS) System. Due to the nature of this
maintenance, the RTS POS System is currently unavailable.
Note: A notification update will be published after the RTS maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS POS Unavailable (05/18/2023 @ 11:00 PM)
Good morning,
The TxDMV RTS Batch for the night of 5/11/2023 is still processing at this time, including
transactions and reporting. For this reason, the Cognos Active Registration Cube, used for access to self-service reporting needs, Cognos and Administrative Reporting will be delayed, including the following:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
We expect that the reports will be available by 1:30 PM today.
Update @ 2:35 PM, 05/12/2023:
The RTS Batch Reporting for the night of 05/11/2023 has been processed. RTS Batch
reports are now available.
Cognos Self-Service Reports are also available at this time.
The Cognos Active Registration Cube, used for access to Cognos and Administrative
Reporting, is still delayed at this time.
We expect the Cognos Registration Cube reporting should be available by tomorrow.
UPDATE @ 09:10AM, Saturday, 05/13/2023:
Cognos Active Registration Cube processing has completed successfully.
ALL REPORTS (Self-Service, Cognos and Administrative) are now available.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Update Notification: Resolved: All RTS reports are now available (05/13/2023 09:10 AM)
Good morning,
The TxDMV RTS Batch for the night of 5/11/2023 is still processing at this time, including
transactions and reporting. For this reason, the Cognos Active Registration Cube, used for access to self-service reporting needs, Cognos and Administrative Reporting will be delayed, including the following:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
We expect that the reports will be available by 1:30 PM today.
Update @ 2:35 PM, 05/12/2023:
The RTS Batch Reporting for the night of 05/11/2023 has been processed. RTS Batch
reports are now available.
Cognos Self-Service Reports are also available at this time.
The Cognos Active Registration Cube, used for access to Cognos and Administrative
Reporting, is still delayed at this time.
We expect the Cognos Registration Cube reporting should be available by tomorrow.
An update will be published once ALL reports are available.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Update Notification: RTS Batch Report is delayed (05/12/2023 02:35 PM)
Good morning,
The intermittent phone line connection issues observed on 05/11/2023 with the
TxDMV contact center have been resolved.
All TxDMV contact centers are operational and available.
We apologize for the inconvenience and any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: CRD Call Center Available (5/12/2023 @ 09:33 AM)
Good morning,
The TxDMV RTS Batch for the night of 5/11/2023 is still processing at this time, including
transactions and reporting. For this reason, the Cognos Active Registration Cube, used for access to self-service reporting needs, Cognos and Administrative Reporting will be delayed, including the following:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
We expect that the reports will be available by 1:30 PM today.
An update will be published once reports are available.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Batch Report is delayed (05/12/2023 07:24 AM)
Good evening,
The Texas Department of Motor Vehicles’ contact center has been experiencing intermittent phone line connection issues.
Support staff were able to identify the cause of the connection issues and are working to resolve as quickly as possible. As work continues intermittent outages might be noticed on the VPN at Headquarters from 6:00 PM to 10:00 PM this evening.
We apologize for any inconvenience from dropped calls or extended wait times.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Update Notification: CRD Call Center intermittently unavailable (05/11/2023 @ 04:48 PM)
Good afternoon,
The Texas Department of Motor Vehicles’ contact center is experiencing intermittent phone line connection issues.
Support staff are working to resolve the issue as quickly as possible and apologize for any inconvenience from dropped calls or extended wait times.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Initial Notification: CRD Call Center intermittently unavailable (05/11/2023 @ 11:47 AM)
Good afternoon,
RTS Batch processing is complete. All transactions for 5/8/2023 have processed and
reports as well as the Cognos Active Registration Cube are now available.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS Batch Reports are now available (5/9/2023 02:28 PM)
Good morning,
The TxDMV RTS Batch for the night of 5/8/2023 is still processing at this time, including
transactions and reporting. For this reason, the Cognos Active Registration Cube, used for access to self-service reporting needs, Cognos and Administrative Reporting will be
delayed, including the following:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
We expect that the reports will be available by 12 noon today.
An update will be published once reports are available.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Update Notification: RTS Batch Report is delayed (05/09/2023 09:00 AM)
Good morning,
The TxDMV RTS Batch for the night of 5/8/2023 is still processing at this time, including
transactions and reporting. For this reason, Cognos and Administrative Reporting will be
delayed, including the following:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
We expect that the reports will be available by 12 noon today.
An update will be published once reports are available.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Batch Report is delayed (5/9/2023 08:03 AM)
Good evening,
The webDealer system performance issues have now been resolved.
The webDealer system is now available as of 07:10 PM, Monday, May 8, 2023.
We apologize for the inconvenience and any impact on you or your customers.
Please remember that if you used an Internet Down tag, you must enter the information for that tag
into webDealer as soon as the system is accessible. Doing this will ensure you always have the full
allocation of unused Internet Down tags available when you need them. Also remember that unused
Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (05/08/2023 07:10 PM)
Good evening,
The RTS system performance issues have been resolved.
The RTS system is now available as of 07:10 PM, Monday, May 8, 2023..
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS Performance Issues (05/08/2023 07:10 PM)
Good afternoon,
Some users have reported that the webDEALER system is experiencing intermittent performance
issues. Support staff are aware and working to resolve the issues. We will provide updates as
we work on the issues.
We apologize for the inconvenience and any impact on you or your customers.
Update @ 3:50PM:
We will be implementing an emergency restart of the webDealer system at 4:00PM in order to
address performance issues.
Update @ 4:30PM:
Following the restart, we are still observing some performance issues. Troubleshooting continues.
Update @ 5:00PM:
As troubleshooting continues, the webDealer system will be unavailable, starting at 6:00 PM this evening,
Monday, May 8, 2023, lasting up to 7:30 PM this evening.
A notification will be published once webDealer is available.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDEALER
as soon as the system is accessible. Doing this, will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Internet Down tags are valid for
one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Update Notification: webDEALER Performance Issues (05/08/2023 05:00 PM)
Good afternoon,
TxDMV is aware of reported RTS system performance issues.
Support staff are working to resolve the issue. We will provide an update once the issue is resolved.
We apologize for the inconvenience and any impact on you or your customers.
Update @ 3:50PM:
We will be implementing an emergency restart of the RTS system at 4:00PM in order to
address performance issues.
Update @ 4:30PM:
Following the restart, we are still observing some performance issues. Troubleshooting continues.
Update @ 5:00PM:
As troubleshooting continues, the RTS system will be unavailable, starting at 6:00 PM this evening,
Monday, May 8, 2023, lasting up to 7:30 PM this evening.
A notification will be published once RTS is available.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Update Notification: RTS Performance Issues (05/08/2023 05:00 PM)
Good afternoon,
Some users have reported that the webDEALER system is experiencing intermittent performance
issues. Support staff are aware and working to resolve the issues. We will provide updates as
we work on the issues.
We apologize for the inconvenience and any impact on you or your customers.
Update @ 3:50PM:
We will be implementing an emergency restart of the webDealer system at 4:00PM in order to
address performance issues.
Update @ 4:30PM:
Following the restart, we are still observing some performance issues. Troubleshooting continues.
A notification will be published once the performance issues have been resolved.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDEALER
as soon as the system is accessible. Doing this, will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Internet Down tags are valid for
one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Update Notification: webDEALER Performance Issues (05/08/2023 04:30 PM)
Good afternoon,
TxDMV is aware of reported RTS system performance issues.
Support staff are working to resolve the issue. We will provide an update once the issue is resolved.
We apologize for the inconvenience and any impact on you or your customers.
Update @ 3:50PM:
We will be implementing an emergency restart of the RTS system at 4:00PM in order to
address performance issues.
Update @ 4:30PM:
Following the restart, we are still observing some performance issues. Troubleshooting continues.
A notification will be published once the performance issues have been resolved.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Update Notification: RTS Performance Issues (05/08/2023 04:30 PM)
