TxDMV Message Archive

TxDMV Board Meeting – October 13, 2022

Posted on October 10, 2022 by TxDMV

TxDMV Board Meeting
Thursday, October 13, 2022 – 9:00 a.m.

Texas Department of Motor Vehicles
4000 Jackson Avenue, Building 1, Lone Star Room
Austin, Texas 78731

TxDMV Board, committee, and advisory committee meetings are open to the public. Visit the TxDMV Board page for meeting agendas, material, public comment registration form, and transcripts here: https://www.txdmv.gov/about-us/txdmv-board-meetings.

If you would like to comment on an agenda item, you must complete a speaker’s form at the registration table prior to the agenda item being taken up by the Board or send an email to GCO_General@txdmv.gov to register by providing the required information prior to the agenda item being taken up by the Board:

a completed Public Comment Registration Form; or
the following information:
- the agenda item you wish to comment on;
- your name;
- your address (optional), including your city, state, and zip code; and
- who you are representing.

Public comment will only be accepted in person. Each speaker will be limited to three minutes, and time allotted to one speaker may not be reassigned to another speaker.

Source: Insurance Industry
TxDMV Board Meeting – October 13, 2022

Posted in Insurance Industry | Comments Off

Informational: Outstanding Issues from Monday's observed payment processing issues (10/06/2022 @ 5:30 PM)

Posted on October 6, 2022 by TxDMV

Good afternoon,

Beginning October 2nd, and continuing through part of the 3rd, many Texas Department of Motor Vehicle (TxDMV) customers experienced payment
processing errors with online transactions due to an issue with the vendor-
provided payment processing system. This issue was experienced statewide
and impacted other state agencies with payment processing operations.
The situation was resolved by the vendor the afternoon of October 3.

As a result of this issue, some customers were charged multiple times for a
single transaction. Since these transactions are paid directly to the counties,
these customers will be reaching out to the counties to request a refund for
duplicate charges.

Please report refund requests to TxDMV following the standard processes
used to submit inaccurate payment or statement of account errors. To
facilitate efficient processing and reconciliation, include the Reference/Client
Trace numbers in the submission.

We apologize for the inconvenience and impact to you and your customers
caused by this vendor. We appreciate your patience, understanding, and
cooperation as we work to serve our customers.

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Informational: Outstanding Issues from Monday's observed payment processing issues (10/06/2022 @ 5:30 PM)

Posted in Tax Assessor-Collectors | Comments Off

Informational: Resolved: Tx.Gov Payment Processing Issues (10/04/2022 @ 5:00 PM)

Posted on October 4, 2022 by TxDMV

Good afternoon,

Yesterday, TxDMV became aware of an ongoing issue with Texas.Gov
and Texas NIC payment processing systems which lead to some customers
experiencing issues on payment screens while processing online renewals
(through TXT, IVTRS, Temp Permits). The payment processing issues also
impacted several State Agencies and their customers.

Further investigation revealed that yesterday’s observed payment
processing systems issues derived from a reported global outage by Fiserv,
Inc., a global payment systems processor to the financial community.
Fiserv took corrective action, reporting service restoration for most
of their global customers by late yesterday.

Update @ 4:55 PM, 10/4/2022:

TxDMV, working alongside Texas.Gov and Texas NIC, continued monitoring
payment systems yesterday, and through the course of the day today, while
Fiserv continued monitoring their customer systems on a broader scale.

Since we have observed no further payment systems issues today, we can
now confirm the payment systems issues are fully resolved. TxDMV
customers should no longer experience any issues while processing online
payment system transactions at this time.

We apologize for the inconvenience and impact on you and your customers,
and thank you for your understanding.

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Informational: Resolved: Tx.Gov Payment Processing Issues (10/04/2022 @ 5:00 PM)

Posted in Tax Assessor-Collectors | Comments Off

Resolved: RTS & MVDI Performance Issues (10/4/2022 1:27 PM)

Posted on October 4, 2022 by TxDMV

Good afternoon,

The reported issues on RTS and MVDI systems performance have now been resolved.

RTS systems users should no longer experience RTS systems performance issues.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: RTS & MVDI Performance Issues (10/4/2022 1:27 PM)

Posted in Tax Assessor-Collectors | Comments Off

Initial Notification: RTS & MVDI Performance Issues (10/4/2022 11:40 AM)

Posted on October 4, 2022 by TxDMV

Good morning,

TxDMV is aware of reported RTS and MVDI systems performance issues.

Support staff are working to resolve the issue. We will provide an update once the issue is resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS & MVDI Performance Issues (10/4/2022 11:40 AM)

Posted in Tax Assessor-Collectors | Comments Off

Informational: Update: Tx.Gov Payment Processing Issues (10/03/2022 @ 3:45 PM)

Posted on October 3, 2022 by TxDMV

Good afternoon,

TxDMV is aware of an ongoing issue with Texas.Gov and Texas NIC payment
processing systems which lead to some customers experiencing issues on
payment screens while processing online renewals (through TXT, IVTRS,
Temp Permits). The payment processing issues are impacting several State
Agencies and their customers. Data Center Services are working diligently
with Texas.Gov and Texas NIC in an effort to resolve the issues.

Update @ 3:35 PM, 10/3/2022:

Further investigation has revealed that this morning’s observed payment
processing systems issues derive from a reported global outage by Fiserv,
Inc., a global payment systems processor to the financial community. The
company has taken corrective action, reporting service restoration for most
customers. Fiserv continue to monitor their payment processing systems as
more customer payment systems reach normal operating status online.

As various customer payment processor systems issues continue to be
resolved based on the Fiserv outage, TxDMV recommends customers
try processing any unsuccessful transactions at a later time, or to try
completing their payment transactions another way while credit card
payment system troubleshooting continues.

TxDMV will continue working with Texas.Gov and Texas NIC on ongoing
systems monitoring as the Fiserv outage resolves. We will continue to
provide updates on any new developments reported by Fiserv, and
will also report once Fiserv confirms that systems issues are resolved.

We apologize for the inconvenience and impact on you and your customers,
and thank you for your understanding.

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Informational: Update: Tx.Gov Payment Processing Issues (10/03/2022 @ 3:45 PM)

Posted in Tax Assessor-Collectors | Comments Off

Informational: Tx.Gov Payment Processing Issues (10/03/2022 @ 11:15 AM)

Posted on October 3, 2022 by TxDMV

Good morning,

TxDMV is advising customers to try processing their transactions later, or to
try completing their payment transactions another way while credit card
payment system troubleshooting continues.

We will provide an update once the payment processing system issue has
been resolved.

We apologize for the inconvenience and impact on you and your customers,
and thank you for your understanding.

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Informational: Tx.Gov Payment Processing Issues (10/03/2022 @ 11:15 AM)

Posted in Tax Assessor-Collectors | Comments Off

Compliance Services Revised Areas of Oversight

Posted on September 30, 2022 by TxDMV

Compliance Services Revised Areas of Oversight

Dear Tax Assessor-Collector Community,

To continue creating efficiencies with our county partners, the Compliance Services Section of the Enforcement Division has realigned the areas of oversight assigned to local compliance specialists. Compliance specialists will now be assigned to specific areas of the state and will conduct on-site compliance reviews within the counties in the area. This provides further flexibility to allow compliance specialists to conduct reviews and provides a larger pool of contacts for county tax assessor-collectors for support.

We are including the revised map documenting the areas of oversight along with a contact list of compliance specialists statewide for reference.

This revision modifies assignments of on-site compliance reviews only. Per our communication sent to the Tax Assessor-Collector community on February 17, 2022, compliance specialists will continue to conduct off-site compliance reviews for all counties on a rotating basis, regardless of areas of assignment.

Please reach out to CSS Manager, Charlie Escobedo, at Charlie.Escobedo@TxDMV.gov if you have any questions.

Thank you,

Corrie Thompson
Director, Enforcement Division
Texas Department of Motor Vehicles

Attachment

CSS Areas of Oversight Map.pdf

Source: Tax Assessor-Collectors
Compliance Services Revised Areas of Oversight

Posted in Tax Assessor-Collectors | Comments Off

TxPROS: USDOT Number Requirement

Posted on September 29, 2022 by TxDMV

**IMPORTANT REMINDER**

On October 4, TxPROS will undergo routine maintenance to further streamline the USDOT Number requirement. As a reminder, all oversize/overweight permit applicants must have a USDOT Number and are asked to provide it during the permit application process. TxPROS will check the number against the Federal Motor Carrier Safety Administration (FMCSA) system, MCMIS, for any out-of-service orders prior to permit issuance. The permit will be issued to the company name as it is listed for the USDOT Number.

To view your company’s current USDOT Number information and status, visit: https://safer.fmcsa.dot.gov/CompanySnapshot.aspx.

To update USDOT Number info, visit: https://li-public.fmcsa.dot.gov/LIVIEW/PKG_REGISTRATION.prc_option

For more information, visit: https://www.txdmv.gov/motor-carriers

Source: Motor Carriers
TxPROS: USDOT Number Requirement

Posted in Motor Carriers | Comments Off

Completed: webDEALER Planned Maintenance (9/26/2022 10:20 PM)

Posted on September 27, 2022 by TxDMV

Good evening,

The webDEALER planned maintenance was completed as of 10:43 PM this evening.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Completed: webDEALER Planned Maintenance (9/26/2022 10:20 PM)

Posted in Tax Assessor-Collectors | Comments Off

Initial Notification: webDEALER Planned Maintenance (9/26/2022 @ 10:00 PM)

Posted on September 26, 2022 by TxDMV

Good afternoon,

An issue has been identified where certified lienholders are not being considered as part of
the “Willing County” validation with SB876 preventing some title transactions from processing
in webDEALER. In order to resolve this issue, planned maintenance will be performed
tonight, September 26, 2022 at 10:30 p.m.

A notification will be sent when the maintenance has been completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: webDEALER Planned Maintenance (9/26/2022 @ 10:00 PM)

Posted in Tax Assessor-Collectors | Comments Off

Resolved: webDEALER Performance Issues (09/26/2022 12:05 PM)

Posted on September 26, 2022 by TxDMV

Good afternoon,

The webDEALER intermittent performance issues have been resolved. We apologize for the
inconvenience and any impact on you or your customers.

Please remember that if you used an Internet Down tag, you must enter the information for that
tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the
full allocation of unused Internet Down tags available when you need them. Also remember that
unused Internet Down tags are valid for one year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (09/26/2022 12:05 PM)

Posted in Dealers and Manufacturers | Comments Off

Resolved: MCCS Performance Issues (09/26/2022 10:05 AM)

Posted on September 26, 2022 by TxDMV

Good morning,

The Motor Carrier Credentialing System (MCCS) performance issues have been
resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Motor Carriers
Resolved: MCCS Performance Issues (09/26/2022 10:05 AM)

Posted in Motor Carriers | Comments Off

Initial Notification: webDEALER Performance Issues (09/26/2022 09:25 AM)

Posted on September 26, 2022 by TxDMV

Good morning,

Some users have reported that the webDEALER system is experiencing intermittent performance
issues. Support staff are aware and working to resolve the issues. We will provide updates as
we work on the issues.

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDEALER
as soon as the system is accessible. Doing this, will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Internet Down tags are valid for
one year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (09/26/2022 09:25 AM)

Posted in Dealers and Manufacturers | Comments Off

Initial Notification: Issue: MCCS Performance Issues (09/26/2022 09:15 AM)

Posted on September 26, 2022 by TxDMV

Good morning,

The Motor Carrier Credentialing System (MCCS) is experiencing some performance issues.

TxDMV Support Staff are working to resolve the issues as quickly as possible.

We will send an update once the issues have been resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Motor Carriers
Initial Notification: Issue: MCCS Performance Issues (09/26/2022 09:15 AM)

Posted in Motor Carriers | Comments Off

Resolved: DV Plate Inventory (09/22/2022 @ 8:30 PM)

Posted on September 23, 2022 by TxDMV

Good evening,

TxDMV IT Support staff discovered the cause of the earlier reported issue for counties receiving an “Inventory item number computed is invalid.” error message when attempting to process DV plates in the special plates application.

We are happy to report that the issue is now resolved.

We apologize for the inconvenience and impact on you and your customers.

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: DV Plate Inventory (09/22/2022 @ 8:30 PM)

Posted in Tax Assessor-Collectors | Comments Off

Informational: DV Plate Inventory (09/22/2022 @ 4:05 PM)

Posted on September 22, 2022 by TxDMV

Good afternoon,

TxDMV has been made aware of counties receiving an “Inventory item number computed is invalid.” error message when attempting to process DV plates in the special plates application.

We have identified the issue and we are working diligently on a resolution.

We apologize for the inconvenience and impact on you and your customers,
and thank you for your continued assistance!

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Informational: DV Plate Inventory (09/22/2022 @ 4:05 PM)

Posted in Tax Assessor-Collectors | Comments Off

2022 Motor Carrier Division Customer Satisfaction Survey

Posted on September 22, 2022 by TxDMV

Motor Carrier Customer Satisfaction Survey

Help MCD improve performance by taking this brief Customer Satisfaction Survey to let us know how we’re doing and what areas we need to focus on in the future. Take it anytime between now and midnight, Sunday, October 16.

https://www.surveymonkey.com/r/FY22MCDSurvey

Source: Motor Carriers
2022 Motor Carrier Division Customer Satisfaction Survey

Posted in Motor Carriers | Comments Off

Initial Notification: Workstation Weekend Maintenance (09/21/2022 08:15 AM)

Posted on September 21, 2022 by TxDMV

Good morning,

TxDMV will be conducting scheduled workstation maintenance beginning the evening
of Saturday, September 24, 2022, starting at 8:00 PM lasting up to 10:00 AM on Sunday,
September 25, 2022. Your office has been identified as having some workstations subject
to this maintenance.

Once the scheduled maintenance begins, identified workstations in your office will be
remotely scanned by Austin HQ over the course of the weekend. Those workstations
may/may not receive updates from Austin HQ depending on current update status on
the workstation.

We ask that you leave your workstations powered on over the weekend so that Austin HQ
can determine whether certain workstations in your office may/may not require updates.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Workstation Weekend Maintenance (09/21/2022 08:15 AM)

Posted in Tax Assessor-Collectors | Comments Off

Update: New log on procedure for TPWD BRT System (09/19/2022 11:30 AM)

Posted on September 19, 2022 by TxDMV

Good morning,

Over the weekend, TxDMV Support added a new BRT shortcut icon to all RTS workstation public desktops statewide

in order to comply with this TPWD change.

Please see the attached updated instructions for accessing the new internet shortcut URL in order to access the new

BRT system:

Thank you,

Texas Department of Motor Vehicles
IT Services Division

RDS_Brits_Trec_walkthrough_updated9-19.pdf

Source: Tax Assessor-Collectors
Update: New log on procedure for TPWD BRT System (09/19/2022 11:30 AM)

Posted in Tax Assessor-Collectors | Comments Off

Reminder: New log on procedure for TPWD BRITS System (09/16/2022 10:50 AM)

Posted on September 16, 2022 by TxDMV

Good morning,

Texas Parks and Wildlife (TPWD) has updated their Boat Registration Information and
Titling System (BRITS) from the current Remote Desktop Connection protocol (RDP) on
your RTS workstation to a new workstation internet shortcut (URL).

Over this weekend, TxDMV Support will be adding a new BRITS shortcut icon to all RTS
workstation public desktops statewide in order to comply with this TPWD change. TPWD
has migrated to a URL-based connection as this will update BRITS to become a more reliable,
secure and manageable system.

The old BRITS system is still functional, but you are encouraged to use the new BRITS
desktop icon going forward since the old BRITS system will be eventually decommissioned.
Before retiring the old BRITS system, TxDMV and TPWD will ensure that all RTS workstations
will have the new BRITS shortcut icon on RTS public desktops.

The new BRITS desktop icon will point to this new internet shortcut URL in order to access
the BRITS system:

https://brits.trectpwd.state.tx.us/RDWeb/

To become more acquainted with the new BRITS desktop shortcut icon and logon procedure,
please reference the attachment contained in this bulletin. The attachment provides step by
step instructions to log on to the BRITS system using the new URL shortcut.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

RDS_Brits_Trec_walkthrough_2022090201.pdf

Source: Tax Assessor-Collectors
Reminder: New log on procedure for TPWD BRITS System (09/16/2022 10:50 AM)

Posted in Tax Assessor-Collectors | Comments Off

Reminder: Workstation Weekend Maintenance (09/16/2022 9:48 AM)

Posted on September 16, 2022 by TxDMV

Good morning,

TxDMV will be conducting scheduled workstation maintenance beginning the evening
of Saturday, September 17, 2022, starting at 8:00 PM lasting up to 10:00 AM on Sunday,
September 18, 2022. Your office has been identified as having some workstations subject
to this maintenance.

We ask that you leave your workstations powered on over the weekend so that Austin HQ
can determine whether certain workstations in your office may/may not require updates.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Reminder: Workstation Weekend Maintenance (09/16/2022 9:48 AM)

Posted in Tax Assessor-Collectors | Comments Off

Initial Notification: New log on procedure for TPWD BRITS System (09/15/2022 2:35 PM)

Posted on September 15, 2022 by TxDMV

Good afternoon,

The new BRITS desktop icon will point to this new internet shortcut URL in order to access
the BRITS system:

https://brits.trectpwd.state.tx.us/RDWeb/

Thank you,

Texas Department of Motor Vehicles
IT Services Division

RDS_Brits_Trec_walkthrough_2022090201.pdf

Source: Tax Assessor-Collectors
Initial Notification: New log on procedure for TPWD BRITS System (09/15/2022 2:35 PM)

Posted in Tax Assessor-Collectors | Comments Off

Initial Notification: Workstation Weekend Maintenance (09/14/2022 3:20 PM)

Posted on September 14, 2022 by TxDMV

Good afternoon,

We ask that you leave your workstations powered on over the weekend so that Austin HQ
can determine whether certain workstations in your office may/may not require updates.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Workstation Weekend Maintenance (09/14/2022 3:20 PM)

Posted in Tax Assessor-Collectors | Comments Off

eVIEW for Specialty License Plate Design

Posted on September 9, 2022 by TxDMV

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles is previewing four redesigned vendor plates, Louisiana Tech University, Arizona State University, Oklahoma State University, and University of Nebraska, three new vendor plates, Tarleton State University, Texas Elks, and Folds of Honor, and one crossover plate, Black-Silver State of the Arts.

Please visit the following link to provide your comments no later than Sunday, September 18, 2022, at 12:00 p.m.

https://www.txdmv.gov/motorists/license-plates/eview

The department will review and consider all input received.

Thank you,

Roland D. Luna, Sr., Deputy Executive Director
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Source: Motorist Services
eVIEW for Specialty License Plate Design

Posted in Motorist Services | Comments Off

TxDMV Board Meeting – October 13, 2022

Informational: Outstanding Issues from Monday's observed payment processing issues (10/06/2022 @ 5:30 PM)

Informational: Resolved: Tx.Gov Payment Processing Issues (10/04/2022 @ 5:00 PM)

Resolved: RTS & MVDI Performance Issues (10/4/2022 1:27 PM)

Initial Notification: RTS & MVDI Performance Issues (10/4/2022 11:40 AM)

Informational: Update: Tx.Gov Payment Processing Issues (10/03/2022 @ 3:45 PM)

Informational: Tx.Gov Payment Processing Issues (10/03/2022 @ 11:15 AM)

Compliance Services Revised Areas of Oversight

TxPROS: USDOT Number Requirement

Completed: webDEALER Planned Maintenance (9/26/2022 10:20 PM)

Initial Notification: webDEALER Planned Maintenance (9/26/2022 @ 10:00 PM)

Resolved: webDEALER Performance Issues (09/26/2022 12:05 PM)

Resolved: MCCS Performance Issues (09/26/2022 10:05 AM)

Initial Notification: webDEALER Performance Issues (09/26/2022 09:25 AM)

Initial Notification: Issue: MCCS Performance Issues (09/26/2022 09:15 AM)

Resolved: DV Plate Inventory (09/22/2022 @ 8:30 PM)

Informational: DV Plate Inventory (09/22/2022 @ 4:05 PM)

2022 Motor Carrier Division Customer Satisfaction Survey

Initial Notification: Workstation Weekend Maintenance (09/21/2022 08:15 AM)

Update: New log on procedure for TPWD BRT System (09/19/2022 11:30 AM)

Reminder: New log on procedure for TPWD BRITS System (09/16/2022 10:50 AM)

Reminder: Workstation Weekend Maintenance (09/16/2022 9:48 AM)

Initial Notification: New log on procedure for TPWD BRITS System (09/15/2022 2:35 PM)

Initial Notification: Workstation Weekend Maintenance (09/14/2022 3:20 PM)

eVIEW for Specialty License Plate Design

Categories

Archives