Good afternoon,
The Cognos intermittent performance issues have been resolved. Users can now run the
Week/Month-To-Date Fees Report.
We apologize for the inconvenience and any impact on you and your customers,
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos – Week/Month-To-Date Fees Report (03/05/2024 @ 2:40 PM)
Good morning,
Cognos is experiencing intermittent performance issues. Support Staff are aware and
ask that you do not run the Week/Month-To-Date Fees Report until the performance
issues have been resolved.
An update will be provided when the above reports become available.
We apologize for the inconvenience and any impact on you and your customers,
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Cognos – Week/Month-To-Date Fees Report (03/05/2024 @ 10:24 AM)
|
Source: Contractors and Vendors
FY 2024 TxDMV External Customer Satisfaction Survey
|
Source: Motor Carriers
Temporary Suspension of Motor Carrier IRP Requirements for Wildfire Disaster Relief
|
Source: Motor Carriers
Oversize/Overweight Permit Requirements Suspended for Wildfire Disaster Relief
Good afternoon,
RTS Batch processing is complete. All transactions for 2/28/2024 have processed and reports
are now available.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS Batch Reports are now available (2/29/2024 @ 1:13 PM)
Good morning,
The TxDMV RTS Batch for the night of 2/28/2024 is still processing at this time, including
transactions and reporting. For this reason, the Cognos Active Registration Cube, used for
access to self-service reporting needs, Cognos and Administrative Reporting will be delayed,
including the following:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
An update will be published once reports are available.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Batch Reports are delayed (2/29/2024 7:52 AM)
Good morning,
TxDMV is aware of reported RTS connectivity issues and that some RTS users could not log in.
Support staff has implemented a series of “unlocks” to address the RTS user log in issues.
If you are a RTS user that did not experience a login issue and/or did not experience any
lock out on your account, we still ask that you kindly log out of RTS, then log in again in order
to synchronize with RTS “unlock” commands so as to reestablish assured connectivity.
How to handle transactions after RTS unlocks
Scenario #1: You have completed the transaction but can’t print the transaction receipt.
○ Attempt to re-print the receipt
○ If unable to re-print, void the transaction and re-process the transaction
• You will need to run a transaction reconciliation report to obtain the trans ID#,
in order to void, should you not have the trans ID# already
Scenario #2: You did not complete the transaction, and when you try to complete it,
the system tells you that the transaction is still in-process.
○ Access the pending transaction from your set asides
○ This should allow you to access the transaction to complete processing
Scenario #3: You did not complete the transaction, and it’s not in set aside.
○ Run the transaction reconciliation report to verify those transactions
which are not completed
○ Redo transaction if the transaction was not completed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
RTS Performance Issues and Transactions (02/27/2024 @ 9:38 AM)
Good morning,
The RTS and Cognos systems are available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Resolved: RTS and Cognos (11/27/2023 @ 9:17 AM)
Good morning,
We have received reports that RTS and Cognos are experiencing login issues. Support
staff are currently working to resolve the issues.
We will publish an update when the issues are resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Initial Notification: RTS and Cognos (02/27/2023 8:52 AM)
|
Source: Dealers and Manufacturers
TxDMV publishes a rule proposal in the February 23, 2024, issue of the Texas Register.
Good afternoon,
The Cognos system is now available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos Unavailable (02/22/2024 @ 12:55 PM)
Good afternoon,
Due to a network event experienced this morning at the TxDMV Headquarters, the
Cognos System will need to be restarted at 12:15 PM for a short maintenance window.
During this time the Cognos System will be unavailable.
We will publish an update when the Cognos System becomes available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Initial Notification: Cognos System Unavailable 02/22/2024 12:15 PM)
Good morning,
The Registration and Titling System (RTS) is now available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS Unavailable (2/22/2024 @ 11:47 AM)
Good morning,
The webDealer system is now available.
Please remember that if you used an Internet Down tag, you must enter the information for that tag into
webDealer as soon as the system is accessible. Doing this will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags
are valid for one year from the date they are printed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Division
Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (02/22/2024 11:45 AM)
Good morning,
TxDMV is aware that webDealer is unavailable. TxDMV HQ experienced a power outage a
short time ago which impacted our network connectivity and applications, including
webDealer.
Support staff are working to resolve the issue. We will provide an update once the issue is
resolved.
We apologize for the inconvenience and any impact on you or your customers.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible. Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDealer Unavailable (2/22/2024 @ 9:59 AM)
Good morning,
TxDMV is aware that RTS is unavailable. TxDMV HQ experienced a power outage a short time ago
which impacted our network connectivity and applications, including RTS.
Support staff are working to resolve the issue. We will provide an update once the issue is resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (2/22/2024 @ 9:53 AM)
|
Source: Dealers and Manufacturers
Webinar Invite for webDEALER 101 Dealer Training
Good morning,
TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in.
Support staff has implemented a series of “unlocks” to address the RTS user log in issues.
If you are a RTS user that did not experience a login issue and/or did not experience any
lock out on your account, we still ask that you kindly log out of RTS, then log in again in order
to synchronize with RTS “unlock” commands so as to reestablish assured connectivity.
How to handle transactions after RTS unlocks
Scenario #1: You have completed the transaction but can’t print the transaction receipt.
○ Attempt to re-print the receipt
○ If unable to re-print, void the transaction and re-process the transaction
• You will need to run a transaction reconciliation report to obtain the trans ID#,
in order to void, should you not have the trans ID# already
Scenario #2: You did not complete the transaction, and when you try to complete it,
the system tells you that the transaction is still in-process.
○ Access the pending transaction from your set asides
○ This should allow you to access the transaction to complete processing
Scenario #3: You did not complete the transaction, and it’s not in set aside.
○ Run the transaction reconciliation report to verify those transactions
which are not completed
○ Redo transaction if the transaction was not completed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
RTS Performance Issues and Transactions (02/20/2024 @ 10:31 AM)
Good morning,
The Registration and Titling System (RTS) performance issues have been resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS Performance Issues (02/20/2023 @ 10:22 AM)
Good morning,
TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in.
Support staff are working to resolve the issue. We will provide an update once the issue is resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Performance Issues (02/20/2024 @ 10:15 AM)
Good morning,
The webDEALER planned maintenance was completed as of 7:50 AM this morning, Sunday,
02/18/2024.
Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Completed: webDEALER Planned Maintenance (02/18/2023 @ 7:50 AM)
Good morning,
The Registration and Titling System (RTS) planned system maintenance was
completed as of 7:50 AM this morning, Sunday, February 18, 2024.
The RTS system is now available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Completed: Scheduled RTS Planned Maintenance (02/18/2024 @ 7:50 AM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the RTS System starting at 5:00 AM, Sunday (02/18/2024), lasting
up to 9:00 AM Sunday morning. During the deployment window, the RTS System
will be unavailable.
Note: A notification update will be published once the RTS system maintenance is
completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Final Reminder Notification: RTS Planned Maintenance (02/18/2024 @ 5:00 AM)
Good afternoon,
On Sunday, February 18, 2024, the Texas Department of Motor Vehicles (TxDMV) will update
the webDealer System starting at 5:00 AM, lasting up to 9:00 AM (02/18/2024). During the
deployment window, webDealer will be unavailable.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
Note: A notification update will be published once the webDealer deployment is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Final Reminder Notification: webDealer Planned Maintenance (02/18/2024 @ 5:00 AM)
