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Source: Tax Assessor-Collectors
Initial Notification: Regional Service Center Phone Lines unavailable (04/09/2025 @ 10:08 AM)
Good morning,
Cognos Reporting is delayed for the following reports:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
An update will be provided when the above reports become available.
We apologize for the inconvenience and any impact on you and your customers,
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (04/09/2025 @ 9:17 AM)
Good afternoon,
The RTS system intermittent slowness issues have been resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS Intermittent Slowness (03/27/2025 3:45 PM)
Good afternoon,
The RTS system is experiencing intermittent slowness when processing transactions.
Support staff are aware and working to resolve the issue. We will provide updates as they
become available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Intermittent Slowness (03/27/2025 @ 1:52 PM)
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Source: Dealers and Manufacturers
FANTASTIC NEWS! webDEALER 102 is Now Available 24/7
Good morning,
The deployment of the Registration and Titling System (RTS) update was completed
as of 11:05 PM last night, Saturday, 03/22/2025.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Completed: RTS Release 25.2 (03/23/2025 @ 5:35 AM)
Good morning,
The deployment of the webDEALER system update was completed as of 11:05 PM last
night, Saturday, 03/22/2025.
Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Completed: webDEALER Release 25.2 (03/23/2025 @ 5:30 AM)
Good morning,
The deployment of the eLicensing system update was completed as of 11:05 PM
last night, Sunday, 03/22/2025.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Completed: eLicensing Release 25.2 (03/23/2025 @ 5:28 AM)
Good morning,
On Saturday, March 22, 2025, the Texas Department of Motor Vehicles (TxDMV) will
update the eLicensing System starting at 6:00 PM Saturday (3/22/2025), lasting up to
10:00 AM Sunday (3/23/2025). During the deployment window, you may experience
intermittent connectivity issues when accessing the eLicensing System.
Note: A notification update will be published after the eLicensing deployment is
completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Final Reminder: eLicensing Release 25.2 (3/22/2024 @ 6:00 PM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) will be implementing planned maintenance
for the webDealer System starting at 6:00 PM, Saturday (3/22/2025), lasting up to 10:00 AM
Sunday morning (3/23/2025).
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
Note: A notification update will be published once the webDealer maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Final Reminder: WebDealer Planned Maintenance (3/22/2025 @ 6:00 PM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) will update the Registration and Title System
(RTS) starting at 6:00 PM Saturday (3/22/2025), lasting up to 10:00 AM Sunday (3/23/2025).
During the deployment window, the RTS POS and associated systems will be unavailable.
A notification will be published once the system maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Final Reminder: RTS Release 25.2 (3/22/2025 @ 6:00 PM)
Good morning,
Over the weekend of March 22, 2025, the Texas Department of Motor Vehicles
(TxDMV) will update the Registration and Titling System (RTS) with Release 25.2
which contains the content summarized below.
Enhancements:
• Cognos Report – VTR Funds Adjustments Report.
• Create two (2) New Regional Offices with Specific Office Numbers
331 and 332.
• Lone Star Flag – vendor SLP (Regular and Premium Embossed sets).
• Lone Star Badge Black – vendor SLP (Regular and Premium
Embossed sets).
Please note: For your convenience, RTS Release Notes 25.2 are attached. For
detailed information about the items listed above, please refer to the TAC Hub
(www.txdmv.gov/tax-assessor-collectors).
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
County Release Notes 25.2 (03/21/2025 @ 9:38 AM)
Good morning,
Over the weekend of March 22, 2025, the Texas Department of Motor Vehicles
(TxDMV) will update the webDEALER System with Release 25.2 which contains the
content summarized below.
Enhancements:
• Emission Inspection Requirements are Based Off Dealer and Buyer County
• The Emissions Inspection Fee is Charged If Found in The Inspection Database.
• Non-Commercial Vehicles are treated as commercial vehicles if a commercial
vehicle inspection id found or manually entered.
• Buyer Tags for Out of State Vehicles are Excluded from the Emissions Inspection
Fee and Inspection Replacement Fee.
Please note: For your convenience, the webDEALER 25.2 Addendum is attached.
For detailed information about the items listed above, please refer to the
(www.txdmv.gov/tax-assessor-collectors)..
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
webDEALER 25.2 Addendum (03/21/2025 @ 9:29 AM)
Good morning,
Over the weekend of March 22, 2025, the Texas Department of Motor Vehicles (TxDMV)
will update the eLICENSING System with Release 25.2 which contains the content
summarized below.
New Complaint Type – DEALER COMPLIANCE REVIEW:
• A new case complaint type that will house dealer and plate inventory compliance
information so that the dealers will be in compliance with the HB718(88) legislated
mandates.
Please note: For your convenience the 25.2 eLICENSING Release Notes are attached. For
detailed information about the items listed above, please refer to the TAC Hub
(http://www.txdmv.gov/tax-assessor-collectors).
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
eLICENSING Release Notes 25.2 (03/21/2025 @ 9:27 AM)
Good morning,
On Saturday, March 22, 2025, the Texas Department of Motor Vehicles (TxDMV) will
update the eLicensing System starting at 6:00 PM Saturday (3/22/2025), lasting up to
10:00 AM Sunday (3/23/2025). During the deployment window, you may experience
intermittent connectivity issues when accessing the eLicensing System.
Note: A notification update will be published after the eLicensing deployment is
completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Reminder: eLicensing Release 25.2 (3/22/2024 @ 6:00 PM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) will be implementing planned maintenance
for the webDealer System starting at 6:00 PM, Saturday (3/22/2025), lasting up to 10:00 AM
Sunday morning (3/23/2025).
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
Note: A notification update will be published once the webDealer maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Reminder: WebDealer Planned Maintenance (3/22/2025 @ 6:00 PM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) will update the Registration and Title System
(RTS) starting at 6:00 PM Saturday (3/22/2025), lasting up to 10:00 AM Sunday (3/23/2025).
During the deployment window, the RTS POS and associated systems will be unavailable.
A notification will be published once the system maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Reminder: RTS Release 25.2 (3/22/2025 @ 6:00 PM)
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Source: Tax Assessor-Collectors
Initial Notification: CRD Call Center unavailable (3/19/2025 @ 10:50 AM)
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Source: Dealers and Manufacturers
April Dealer webDEALER Webinars Are Available Now!
Good afternoon,
On Saturday, March 22, 2025, the Texas Department of Motor Vehicles (TxDMV)
will update the eLicensing System starting at 6:00 PM Saturday (3/22/2025), lasting up to
10:00 AM Sunday (3/23/2025). During the deployment window, you may experience
intermittent connectivity issues when accessing the eLicensing System.
Note: A notification update will be published after the eLicensing deployment is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: eLicensing Release 25.2 (3/22/2024 @ 6:00 PM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) will be implementing planned maintenance
for the webDealer System starting at 6:00 PM, Saturday (3/22/2025), lasting up to 10:00 AM
Sunday morning (3/23/2025).
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
Note: A notification update will be published once the webDealer maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: WebDealer Planned Maintenance (3/22/2025 @ 6:00 PM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) will update the Registration and Title System
(RTS) starting at 6:00 PM Saturday (3/22/2025), lasting up to 10:00 AM Sunday (3/23/2025).
During the deployment window, the RTS POS and associated systems will be unavailable.
A notification will be published once the system maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Release 25.2 (3/22/2025 @ 6:00 PM)
Good afternoon,
The AT&T network outage affecting the TxDMV Wichita Falls Regional Service Center
and other sites in the West Texas region has been resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Wichita Falls RSC Network Outage (03/10/2025 @ 4:30 PM)
Good afternoon,
An AT&T network outage is affecting the TxDMV Wichita Falls Regional Service Center and other sites in
the West Texas region.
Support Staff are aware of the issue and have rerouted phone calls to alternate RSC locations as a
temporary workaround until the AT&T network services are restored.
An update will be provided when additional information becomes available, or the issue has been
resolved.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Wichita Falls RSC Network Outage (03/10/2025 @ 1:23 PM)
Good afternoon,
The Server restart has been completed. WebDealer is now available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you.
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Complete: WebDealer Server Restart (3/6/2025 @ 1:05 PM)
