Final Reminder: FY 2024 TxDMV External Customer Satisfaction Survey

Posted on March 25, 2024 by TxDMV

The Texas Department of Motor Vehicles (TxDMV) strives to provide premier customer service. If you have already responded to our survey, thank you. If not, the department would appreciate your feedback through a brief online survey that will take approximately four (4) minutes. Your anonymous input will also be incorporated into a report submitted to the Texas State Legislature in June 2024.

We truly appreciate your time and willingness to complete this survey. This link will be available for just six more days and close at midnight CDT, March 31, 2024. For more information about TxDMV, please visit www.TxDMV.gov.

Texas Department of Motor Vehicles Customer Satisfaction Survey 2024

 

 

Source: Contractors and Vendors
Final Reminder: FY 2024 TxDMV External Customer Satisfaction Survey

Posted in Contractors and Vendors | Comments Off on Final Reminder: FY 2024 TxDMV External Customer Satisfaction Survey

Initial Notification: webDEALER Performance Issues (03/25/2024 @ 8:52 AM)

Posted on March 25, 2024 by TxDMV

Good morning,

Some users have reported that the webDEALER system is experiencing intermittent performance
issues.  Support staff are aware and working to resolve the issues. 

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (03/25/2024 @ 8:52 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Performance Issues (03/25/2024 @ 8:52 AM)

Initial Notification: RTS Performance Issues (03/25/2024 @ 8:33 AM)

Posted on March 25, 2024 by TxDMV

Good morning,


TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in.

Support staff are working to resolve the issue.  We will provide an update once the issue is resolved.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Performance Issues (03/25/2024 @ 8:33 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Performance Issues (03/25/2024 @ 8:33 AM)

Completed: webDEALER Planned Maintenance (03/22/2024 @ 6:00 PM)

Posted on March 23, 2024 by TxDMV

Good morning,

The webDEALER planned maintenance was completed as of 1:00 AM this morning,
Saturday, 03/23/2024.

Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed. 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Completed: webDEALER Planned Maintenance (03/22/2024 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Completed: webDEALER Planned Maintenance (03/22/2024 @ 6:00 PM)

Completed: Scheduled RTS Planned Maintenance (03/22/2024 @ 6:00 PM)

Posted on March 23, 2024 by TxDMV

Good morning,

The Registration and Titling System (RTS) planned system maintenance was
completed as of 1:00 AM this morning, Saturday, March 23, 2024.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Completed: Scheduled RTS Planned Maintenance (03/22/2024 @ 6:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Completed: Scheduled RTS Planned Maintenance (03/22/2024 @ 6:00 PM)

Initial Notification: webDealer Scheduled Maintenance (03/22/24 @ 6:00 PM)

Posted on March 22, 2024 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the webDealer System starting at 6:00 PM this evening, Friday (03/22/2024),
lasting up to 10:00 PM this evening.

This maintenance window was planned based on maintenance vendor availability,
limited to business days only.  During this evening’s maintenance window, the
maintenance team does not expect customers will experience any prolonged outage
or interruption in service.  However, due to the nature of the maintenance work,
you may experience minimal intermittent network connectivity when accessing the
webDealer system.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. 
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

A notification will be published once the webDealer system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDealer Scheduled Maintenance (03/22/24 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer Scheduled Maintenance (03/22/24 @ 6:00 PM)

Initial Notification: RTS Scheduled Maintenance (03/22/2024 @ 6:00 PM)

Posted on March 22, 2024 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the Registration and Title System (RTS) starting at 6:00 PM this
evening, Friday (03/22/2024), lasting up to 10:00 PM this evening.

This maintenance window was planned based on maintenance vendor availability,
limited to business days only.  During this evening’s maintenance window, the
maintenance team does not expect customers will experience any prolonged
outage or interruption in service.  However, due to the nature of the maintenance
work, you may experience minimal intermittent network connectivity when
accessing the RTS system. 

A notification will be published once the RTS system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Scheduled Maintenance (03/22/2024 @ 6:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Scheduled Maintenance (03/22/2024 @ 6:00 PM)

RTS Performance Issues (03/18/2024 @ 11:57 AM)

Posted on March 18, 2024 by TxDMV

Good morning,


TxDMV is aware of reported RTS performance issues where some users were
experiencing connection drops from RTS and then could not log back in. The
performance issue has since been resolved.

How to handle transactions after RTS unlocks

Scenario #1: You have completed the transaction but can’t print the transaction receipt.

        ○ Attempt to re-print the receipt
        ○ If unable to re-print, void the transaction and re-process the transaction
                    •  You will need to run a transaction reconciliation report to obtain the trans ID#
                        in order to void, should you not have the trans ID# already

Scenario #2: You did not complete the transaction, and when you try to complete it,
                       the system tells you that the transaction is still in-process.

       ○ Access the pending transaction from your set asides
       ○ This should allow you to access the transaction to complete processing

Scenario #3: You did not complete the transaction, and it’s not in set aside.

       ○ Run the transaction reconciliation report to verify those transactions
            which are not completed
       ○ Redo transaction if the transaction was not completed.

We apologize for the inconvenience and any impact on you or your customers.

 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

Source: Tax Assessor-Collectors
RTS Performance Issues (03/18/2024 @ 11:57 AM)

Posted in Tax Assessor-Collectors | Comments Off on RTS Performance Issues (03/18/2024 @ 11:57 AM)

Completed: Scheduled RTS Planned Maintenance (03/17/2024 @ 9:45 AM)

Posted on March 17, 2024 by TxDMV

Good morning,

The Registration and Titling System (RTS) planned system maintenance was
completed as of 9:45 AM this morning, Sunday, March 17, 2024.

The RTS system is now available.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Completed: Scheduled RTS Planned Maintenance (03/17/2024 @ 9:45 AM)

Posted in Tax Assessor-Collectors | Comments Off on Completed: Scheduled RTS Planned Maintenance (03/17/2024 @ 9:45 AM)

Completed: webDEALER Planned Maintenance (03/15/2024 @ 9:09 PM)

Posted on March 16, 2024 by TxDMV

Good evening,

The webDEALER planned maintenance was completed as of 9:09 PM this evening, Friday, 
03/15/2024.

Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed. 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Completed: webDEALER Planned Maintenance (03/15/2024 @ 9:09 PM)

Posted in Dealers and Manufacturers | Comments Off on Completed: webDEALER Planned Maintenance (03/15/2024 @ 9:09 PM)

Reminder: RTS Scheduled Maintenance (03/17/2024 @ 5:00 AM)

Posted on March 15, 2024 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the Registration and Title System (RTS) starting at 5:00 AM,
Sunday (03/17/2024), lasting up to 10:00 AM Sunday morning.

During the deployment window, the RTS System will be unavailable. 

A notification will be published once the RTS system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Reminder: RTS Scheduled Maintenance (03/17/2024 @ 5:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Reminder: RTS Scheduled Maintenance (03/17/2024 @ 5:00 AM)

Reminder: webDealer Planned Maintenance (03/15/24 @ 6:00 PM)

Posted on March 15, 2024 by TxDMV

Good afternoon,

On Friday, March 15, 2024, the Texas Department of Motor Vehicles (TxDMV) will update
the webDealer System starting at 6:00 PM, lasting up to 11:59 PM. During the maintenance
window, you may experience intermittent network connectivity when accessing the
webDealer system.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. 
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Note: A notification update will be published once the webDealer maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Dealers and Manufacturers
Reminder: webDealer Planned Maintenance (03/15/24 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Reminder: webDealer Planned Maintenance (03/15/24 @ 6:00 PM)

Initial Notification: RTS Scheduled Maintenance (03/17/2024 @ 5:00 AM)

Posted on March 14, 2024 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the Registration and Title System (RTS) starting at 5:00 AM,
Sunday (03/17/2024), lasting up to 10:00 AM Sunday morning.

During the deployment window, the RTS System will be unavailable. 

A notification will be published once the RTS system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Scheduled Maintenance (03/17/2024 @ 5:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Scheduled Maintenance (03/17/2024 @ 5:00 AM)

Initial Notification: webDealer Planned Maintenance (03/15/24 @ 6:00 PM)

Posted on March 13, 2024 by TxDMV

Good afternoon,

On Friday, March 15, 2024, the Texas Department of Motor Vehicles (TxDMV) will update
the webDealer System starting at 6:00 PM, lasting up to 11:59 PM. During the maintenance
window, you may experience intermittent network connectivity when accessing the
webDealer system.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. 
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Note: A notification update will be published once the webDealer maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDealer Planned Maintenance (03/15/24 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer Planned Maintenance (03/15/24 @ 6:00 PM)

Notification: Credit Card transaction processing issues occurring this morning. (03/12/2024)

Posted on March 12, 2024 by TxDMV

Good afternoon,

Support staff are aware of credit card processing payment issues which started in the
11:30AM timeframe this morning.  We are working diligently with our Payment Processing
vendors to address and resolve the payment processing issues.  Our vendors have informed
us that the payment transaction recovery process began in the 12:30PM timeframe, so the
issue is close to being fully resolved as transactions clear and begin to indicate successful
processing status online.  

We ask that Counties be aware that payment processing may appear to be slow initially, 
based on the transaction reconciliation process.  Transaction processing time should improve
through early afternoon. 

We apologize for any impact caused to you and your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Notification: Credit Card transaction processing issues occurring this morning. (03/12/2024)

Posted in Tax Assessor-Collectors | Comments Off on Notification: Credit Card transaction processing issues occurring this morning. (03/12/2024)

Reminder: FY 2024 TxDMV External Customer Satisfaction Survey

Posted on March 11, 2024 by TxDMV

The Texas Department of Motor Vehicles (TxDMV) strives to provide premier customer service. If you have already responded to our survey, thank you. If not, the department would appreciate your feedback through a brief online survey that will take approximately four (4) minutes. Your anonymous input will also be incorporated into a report submitted to the Texas State Legislature in June 2024.

We truly appreciate your time and willingness to complete this survey. This link will be available for just four more days and close at midnight CST, March 31, 2024. For more information about TxDMV, please visit www.TxDMV.gov.

Texas Department of Motor Vehicles Customer Satisfaction Survey 2024

 

 

Source: Contractors and Vendors
Reminder: FY 2024 TxDMV External Customer Satisfaction Survey

Posted in Contractors and Vendors | Comments Off on Reminder: FY 2024 TxDMV External Customer Satisfaction Survey

Resolved: Cognos – Cognos Intermittent Performance Issues (03/07/2024 @ 12:03 PM)

Posted on March 7, 2024 by TxDMV

Good afternoon,

The Cognos maintenance has been completed.

The following reports are now available:

     1. Title in Process with Hard Stops
     2. Hot Check Status Report
     3. Week/Month to date Fees Report


We apologize for the inconvenience and any impact on you and your customers,


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: Cognos – Cognos Intermittent Performance Issues (03/07/2024 @ 12:03 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos – Cognos Intermittent Performance Issues (03/07/2024 @ 12:03 PM)

Initial Notification: Cognos Intermittent Performance Issues (03/06/2024 @ 3:20 PM)

Posted on March 6, 2024 by TxDMV

Good afternoon,

The Monthly version of the Week/Month-To-Date Fees Report will be disabled this evening
as we work to resolve the issue. Please do not run the Week/Month-To-Date Fees Report
until the intermittent performance issues have been resolved.

An update will be provided when the report becomes available.

We apologize for the inconvenience and any impact on you and your customers.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos Intermittent Performance Issues (03/06/2024 @ 3:20 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Intermittent Performance Issues (03/06/2024 @ 3:20 PM)

Initial Notification: Cognos Intermittent Performance Issues (03/06/2024 @ 10:30 AM)

Posted on March 6, 2024 by TxDMV

Good morning,

Cognos is experiencing intermittent performance issues.  Support Staff are aware and
working to resolve the issue. Please do not run the following reports until the intermittent
performance issues have been resolved.

The following reports are currently unavailable:

     1. Title in Process with Hard Stops
     2. Hot Check Status Report
     3. Week/Month to date Fees Report


An update will be provided when the reports become available.

We apologize for the inconvenience and any impact on you and your customers,


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos Intermittent Performance Issues (03/06/2024 @ 10:30 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Intermittent Performance Issues (03/06/2024 @ 10:30 AM)

Resolved: Cognos – Week/Month-To-Date Fees Report (03/05/2024 @ 2:40 PM)

Posted on March 5, 2024 by TxDMV

Good afternoon,

The Cognos intermittent performance issues have been resolved. Users can now run the
Week/Month-To-Date Fees Report. 

We apologize for the inconvenience and any impact on you and your customers,


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Resolved: Cognos – Week/Month-To-Date Fees Report (03/05/2024 @ 2:40 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos – Week/Month-To-Date Fees Report (03/05/2024 @ 2:40 PM)

Initial Notification: Cognos – Week/Month-To-Date Fees Report (03/05/2024 @ 10:24 AM)

Posted on March 5, 2024 by TxDMV

Good morning,

Cognos is experiencing intermittent performance issues. Support Staff are aware and
ask that you do not run the Week/Month-To-Date Fees Report until the performance
issues have been resolved.

An update will be provided when the above reports become available.

We apologize for the inconvenience and any impact on you and your customers,


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos – Week/Month-To-Date Fees Report (03/05/2024 @ 10:24 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos – Week/Month-To-Date Fees Report (03/05/2024 @ 10:24 AM)

FY 2024 TxDMV External Customer Satisfaction Survey

Posted on March 4, 2024 by TxDMV

The Texas Department of Motor Vehicles (TxDMV) strives to provide premier customer service. To help us on our path of continuous improvement, the department would appreciate your feedback through a brief online survey that will take approximately four (4) minutes. Your anonymous input will be incorporated into a report submitted to the Texas State Legislature in June 2024.

We truly appreciate your time and willingness to complete this survey. This link will be available through March 31, 2024. For more information about TxDMV, please visit www.TxDMV.gov.

Texas Department of Motor Vehicles Customer Satisfaction Survey 2024

 

 

Source: Contractors and Vendors
FY 2024 TxDMV External Customer Satisfaction Survey

Posted in Contractors and Vendors | Comments Off on FY 2024 TxDMV External Customer Satisfaction Survey

Temporary Suspension of Motor Carrier IRP Requirements for Wildfire Disaster Relief

Posted on March 1, 2024 by TxDMV

Texas Governor Greg Abbott has suspended certain vehicle registration requirements related to Apportioned Registration, also known as the International Registration Plan (IRP), and Temporary Permits for operators of commercial motor vehicles associated with activities necessary to respond to the disaster.  

  • International Registration Plan (IRP) vehicle registration under Transportation Code, Section 502.091 and 43 TAC 217.56 to the extent the vehicle is not already registered under IRP, as long as the motor vehicle is registered in one of the 48 contiguous states of the United States; and
  • 72-/144-hour temporary registration permits under Transportation Code, Section 502.094 and 43 TAC 217.40(b)(3), as long as the vehicle is registered in another state of the United States or a state of the United Mexican States.

The suspension only applies to the vehicle registration requirements for operators of commercial vehicles that are providing disaster assistance pursuant to the declarations referenced in Governor Abbott’s proclamation. The suspension does not apply to any other requirement, including any safety requirements. Also, operators are responsible and liable for safely routing their vehicles and obtaining current restrictions and information concerning hazardous road conditions prior to movement.

 

A copy of Gov. Greg Abbott’s Disaster Declaration and the TxDMV Notice of Suspension must be carried in the vehicle, both of which are attached below. Please see related information at https://www.txdmv.gov.  

 

 

 

Source: Motor Carriers
Temporary Suspension of Motor Carrier IRP Requirements for Wildfire Disaster Relief

Posted in Motor Carriers | Comments Off on Temporary Suspension of Motor Carrier IRP Requirements for Wildfire Disaster Relief

Oversize/Overweight Permit Requirements Suspended for Wildfire Disaster Relief

Posted on March 1, 2024 by TxDMV

Oversize/Overweight Permit Requirements Suspended for Wildfire Response

Texas Governor Greg Abbott declared a disaster for Texas counties impacted by wildfires. The Governor’s Office has temporarily suspended oversize/overweight permitting requirements for vehicles and loads associated with activities necessary to respond to the disaster. A copy of Gov. Greg Abbott’s Disaster Declaration and the TxDMV Notice of Suspension must be carried in the vehicle, both of which are attached below. Please see related information at https://www.txdmv.gov.  

 

 

Source: Motor Carriers
Oversize/Overweight Permit Requirements Suspended for Wildfire Disaster Relief

Posted in Motor Carriers | Comments Off on Oversize/Overweight Permit Requirements Suspended for Wildfire Disaster Relief

Resolved: RTS Batch Reports are now available (2/29/2024 @ 1:13 PM)

Posted on February 29, 2024 by TxDMV

Good afternoon,

RTS Batch processing is complete. All transactions for 2/28/2024 have processed and reports 
are now available.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Batch Reports are now available (2/29/2024 @ 1:13 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Batch Reports are now available (2/29/2024 @ 1:13 PM)