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Monthly Archives: April 2018
Update on eTAG system (4/27/2018)
Good evening, The Texas Department of Motor Vehicles (TxDMV) was proud to release the new eTAG system on April 9, 2018, delivering valuable functionality and security features. While the deployment was largely successful, there have been some issues identified by … Continue reading
Posted in Dealers and Manufacturers
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Oversize/Overweight Permit Movement Conditions
On May 8, 2018, the “movement conditions” listed on your permit will change. TxDMV recently streamlined the requirements included with all size and weight permits. The language and the order in which these “movement conditions” are listed will be standardized. … Continue reading
Posted in Motor Carriers
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Resolved: Two Cognos Reports delayed (04/24/2018 @ 08:58 AM Central Time)
Good morning, All Cognos reports were available for viewing as of 08:20 AM Central Time this morning (04/24/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk. The statewide ticket for … Continue reading
Posted in Tax Assessor-Collectors
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Initial Notification: Two Cognos Reports delayed (04/24/2018 @ 8:10 AM Central Time)
Good morning, The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 08:45 AM Central Time this morning (04/24/2018). A notification will be sent once the reports are available. The statewide ticket for this … Continue reading
Posted in Tax Assessor-Collectors
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Resolved: Two Cognos Reports delayed (04/20/2018 @ 09:07 AM Central Time)
Good morning, All Cognos reports were available for viewing as of 08:19 AM Central Time this morning (04/20/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk. The statewide ticket for … Continue reading
Posted in Tax Assessor-Collectors
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Initial Notification: Two Cognos Reports delayed (04/20/2018 @ 07:48 AM Central Time)
Good morning, The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 09:30 AM Central Time this morning (04/20/2018). A notification will be sent once the reports are available. The statewide ticket for this … Continue reading
Posted in Tax Assessor-Collectors
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April 2018 New Specialty License Plates
Please review and distribute as appropriate. Three new plates will be made available for the public to order on April 23, 2018: 1. Quail, available via the RTS and IVTRS systems. 2. Texas 2000, available via My Plates. 3. Porsche Club of America, … Continue reading
Posted in Motorist Services
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Update on Recent RTS / Cognos Report Issues
Good afternoon, In recent weeks the department has experienced intermittent stability issues with RTS and delays with Cognos reports, as you have likely noticed. We know these issues are frustrating and impact our shared ability to serve the motoring public, … Continue reading
Posted in Tax Assessor-Collectors
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Resolved: Two Cognos Reports delayed (04/17/2018 @ 10:10 AM Central Time)
Good morning, All Cognos reports were available for viewing as of 10:10 AM Central Time this morning (04/17/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk. The statewide ticket for … Continue reading
Posted in Tax Assessor-Collectors
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Initial Notification: Two Cognos Reports delayed (04/17/2018 @ 07:45 AM Central Time)
Good morning, The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 11:00 AM Central Time this morning (04/17/2018). A notification will be sent once the reports are available. The statewide ticket for this issue … Continue reading
Posted in Tax Assessor-Collectors
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TxDMV webDEALER Update – Completing Title Applications
On April 9, 2018, the Texas Department of Motor Vehicles updated the eTAG/webDEALER system. Since the release, we have received calls from some users who are unable to process transactions in webDEALER. Users report transactions previously created are unavailable, or … Continue reading
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TxDMV eTAG/webDEALER Update – Recommended Internet Browsers
On April 9, 2018, the Texas Department of Motor Vehicles updated the eTAG/webDEALER system. Since the release, we have received calls from some users who are experiencing an issue where the system prevents a user from progressing through a transaction, … Continue reading
Posted in Dealers and Manufacturers
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Resolved: RTS performance issue (04/11/2018 @ 4:00 PM Central Time)
Good afternoon, The RTS system encountered a performance issue between 3:35 PM Central Time and lasted until 4:00 PM Central Time today (04/11/2018) which caused a limited number of users to experience intermittent connectivity. If you experienced this issue please reboot your work station. If … Continue reading
Posted in Tax Assessor-Collectors
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Initial Notification: RTS Issue (4/11/2018 @ 3:50 PM)
Good afternoon, An issue has been reported with the RTS system where a limited number of users are experiencing intermittent connectivity. Support staff are working to identify and resolve the issue. An update will sent by 4:30 PM this afternoon (4/11/2018) or … Continue reading
Posted in Tax Assessor-Collectors
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TxDMV eTAG/webDEALER: User Tips
On April 9, 2018, the Texas Department of Motor Vehicles deployed an update to the eTAG/webDEALER system. We would like to provide you with some tips to help you efficiently use the updated system. eTAG/webDEALER User Tips Confirm you selected … Continue reading
Posted in Dealers and Manufacturers
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Texas Department of Criminal Justice Partial Lockdown
Please review and distribute as appropriate. This is to notify you of a delay in fulfilling specialty license plate and warehouse supply orders. The Texas Department of Criminal Justice (TDCJ) Wynne Unit in Huntsville is under partial lockdown status through … Continue reading
Posted in Tax Assessor-Collectors
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Resolved: Two Cognos Reports delayed (04/10/2018 @ 10:42 AM Central Time)
Good morning, All Cognos reports were available for viewing as of 10:42 AM Central Time this morning (04/10/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk. The statewide ticket for this … Continue reading
Posted in Tax Assessor-Collectors
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Initial Notification: Two Cognos Reports delayed (04/10/2018@ 9:03 AM Central Time)
Good morning, The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 10:45 AM Central Time this morning (04/10/2018). A notification will be sent once the reports are available. The statewide ticket for this … Continue reading
Posted in Tax Assessor-Collectors
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TxDMV Board Meeting – April
The Texas Department of Motor Vehicles (TxDMV) board has scheduled the following meeting for the month of April: Board Meeting Thursday, April 12, 2018 – 8 a.m. 4000 Jackson Avenue, Austin – Lone Star Room TxDMV board and … Continue reading
Posted in News and Information
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Completed: Unscheduled Maintenance (4/9/2018 @ 1:15 PM)
Good afternoon, The unscheduled maintenance was completed as of 1:15 PM Central Time this afternoon, April 9, 2018. If you experience new issues please contact the Service Desk. If you would like to speak to a Service Desk representative, please … Continue reading
Posted in Dealers and Manufacturers
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Initial Notification: Unscheduled Maintenance (4/9/2018 @ 12:45 PM)
Good afternoon, On Monday, April 9, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance that will require a system outage. The duration of the maintenance is scheduled for up to 30 minutes beginning at 12:45 … Continue reading
Posted in Dealers and Manufacturers
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Initial Notification: RTS Issue (4/9/2018 @ 11:45 AM)
Good morning, The RTS system is currently experiencing intermittent connectivity issues. Support staff are working to identify and resolve the issue. An update will sent by 2:00 PM this afternoon (4/9/2018). The statewide ticket for this issue is: 172621 If … Continue reading
Posted in Tax Assessor-Collectors
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eTAG/webDEALER: Assigning Internet Down Tags
We received calls from a few dealers who are working to assign internet down tags in the updated system and receiving an error message (see below). If you encounter this error, please ensure you are signed in for the location … Continue reading
Posted in Dealers and Manufacturers
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eTAG is Now Part of webDEALER
eTAG is Now Part of webDEALER You may now access both eTAG and webDEALER at the address below: webDEALER.TxDMV.gov/title/ You may also want to check out this four-minute video demonstrating how to assign an Internet Down tag: The updated user guide is … Continue reading
Posted in Dealers and Manufacturers
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Subject: Completed: Scheduled Maintenance (04/08/2018 @ 9:56 AM)
Good morning, The scheduled maintenance was completed as of 9:56 AM Central Time this morning, 04/08/2018. If you experience issues after the maintenance window, please contact the Service Desk. If you would like to speak to a Service … Continue reading
Posted in Tax Assessor-Collectors
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