Yearly Archives: 2018

TxDMV eTAG/webDEALER Update – Recommended Internet Browsers

Posted on April 13, 2018 by TxDMV

On April 9, 2018, the Texas Department of Motor Vehicles updated the eTAG/webDEALER system. Since the release, we have received calls from some users who are experiencing an issue where the system prevents a user from progressing through a transaction, … Continue reading →

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Resolved: RTS performance issue (04/11/2018 @ 4:00 PM Central Time)

Posted on April 11, 2018 by TxDMV

Good afternoon,   The RTS system encountered a performance issue between 3:35 PM Central Time and lasted until 4:00 PM Central Time today (04/11/2018) which caused a limited number of users to experience intermittent connectivity. If you experienced this issue please reboot your work station. If … Continue reading →

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Initial Notification: RTS Issue (4/11/2018 @ 3:50 PM)

Posted on April 11, 2018 by TxDMV

Good afternoon, An issue has been reported with the RTS system where a limited number of users are experiencing intermittent connectivity. Support staff are working to identify and resolve the issue. An update will sent by 4:30 PM this afternoon (4/11/2018) or … Continue reading →

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TxDMV eTAG/webDEALER: User Tips

Posted on April 11, 2018 by TxDMV

On April 9, 2018, the Texas Department of Motor Vehicles deployed an update to the eTAG/webDEALER system. We would like to provide you with some tips to help you efficiently use the updated system. eTAG/webDEALER User Tips Confirm you selected … Continue reading →

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Texas Department of Criminal Justice Partial Lockdown

Posted on April 10, 2018 by TxDMV

Please review and distribute as appropriate. This is to notify you of a delay in fulfilling specialty license plate and warehouse supply orders.  The Texas Department of Criminal Justice (TDCJ) Wynne Unit in Huntsville is under partial lockdown status through … Continue reading →

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Resolved: Two Cognos Reports delayed (04/10/2018 @ 10:42 AM Central Time)

Posted on April 10, 2018 by TxDMV

Good morning, All Cognos reports were available for viewing as of 10:42 AM Central Time this morning (04/10/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.    The statewide ticket for this … Continue reading →

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Initial Notification: Two Cognos Reports delayed (04/10/2018@ 9:03 AM Central Time)

Posted on April 10, 2018 by TxDMV

Good morning,   The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 10:45 AM Central Time this morning (04/10/2018). A notification will be sent once the reports are available.    The statewide ticket for this … Continue reading →

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TxDMV Board Meeting – April

Posted on April 9, 2018 by TxDMV

      The Texas Department of Motor Vehicles (TxDMV) board has scheduled the following meeting for the month of April: Board Meeting  Thursday, April 12, 2018 – 8 a.m.  4000 Jackson Avenue, Austin – Lone Star Room TxDMV board and … Continue reading →

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Completed: Unscheduled Maintenance (4/9/2018 @ 1:15 PM)

Posted on April 9, 2018 by TxDMV

Good afternoon, The unscheduled maintenance was completed as of 1:15 PM Central Time this afternoon, April 9, 2018. If you experience new issues please contact the Service Desk. If you would like to speak to a Service Desk representative, please … Continue reading →

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Initial Notification: Unscheduled Maintenance (4/9/2018 @ 12:45 PM)

Posted on April 9, 2018 by TxDMV

Good afternoon, On Monday, April 9, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance that will require a system outage. The duration of the maintenance is scheduled for up to 30 minutes beginning at 12:45 … Continue reading →

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Initial Notification: RTS Issue (4/9/2018 @ 11:45 AM)

Posted on April 9, 2018 by TxDMV

Good morning, The RTS system is currently experiencing intermittent connectivity issues. Support staff are working to identify and resolve the issue. An update will sent by 2:00 PM this afternoon (4/9/2018). The statewide ticket for this issue is: 172621 If … Continue reading →

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eTAG/webDEALER: Assigning Internet Down Tags

Posted on April 9, 2018 by TxDMV

We received calls from a few dealers who are working to assign internet down tags in the updated system and receiving an error message (see below). If you encounter this error, please ensure you are signed in for the location … Continue reading →

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eTAG is Now Part of webDEALER

Posted on April 9, 2018 by TxDMV

eTAG is Now Part of webDEALER You may now access both eTAG and webDEALER at the address below: webDEALER.TxDMV.gov/title/ You may also want to check out this four-minute video demonstrating how to assign an Internet Down tag: The updated user guide is … Continue reading →

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Subject: Completed: Scheduled Maintenance (04/08/2018 @ 9:56 AM)

Posted on April 8, 2018 by TxDMV

Good morning,   The scheduled maintenance was completed as of 9:56 AM Central Time this morning, 04/08/2018. If you experience issues after the maintenance window, please contact the Service Desk.   If you would like to speak to a Service … Continue reading →

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Reminder: Scheduled Maintenance (04/08/2018 @ 05:00 AM)

Posted on April 6, 2018 by TxDMV

Good afternoon,   On Sunday, April 08, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance that will require a system outage. The duration of the maintenance is scheduled for up to five (5) hours beginning … Continue reading →

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Resolved: Two Cognos Reports delayed (04/06/2018 @ 10:49 AM Central Time)

Posted on April 6, 2018 by TxDMV

Good morning, All Cognos reports were available for viewing as of 10:49 AM Central Time this morning (04/06/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.    The statewide ticket for this … Continue reading →

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Update: Two Cognos Reports delayed (04/06/2018 @ 10:22 AM Central Time)

Posted on April 6, 2018 by TxDMV

Good morning, The Week to Date Report and Inventory Transaction Reports continue to be delayed and an update will be sent by 11:30 AM Central Time this morning (04/06/2018). A notification will be sent once the reports are available.    The statewide ticket for this issue is: … Continue reading →

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Initial Notification: Two Cognos Reports delayed (04/06/2018 @ 07:05 AM Central Time)

Posted on April 6, 2018 by TxDMV

Good morning,   The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 10:30 AM Central Time this morning (04/06/2018). A notification will be sent once the reports are available.    The statewide ticket for this … Continue reading →

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Initial Notification: Scheduled Maintenance (04/08/2018 @ 05:00 AM)

Posted on April 5, 2018 by TxDMV

Good afternoon,   On Sunday, April 08, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance that will require a system outage. The duration of the maintenance is scheduled for up to five (5) hours beginning … Continue reading →

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Resolved: Two Cognos Reports delayed (04/05/2018 @ 1:46 PM Central Time)

Posted on April 5, 2018 by TxDMV

Good afternoon, All Cognos reports were available for viewing as of 1:46 PM Central Time this afternoon (04/05/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.    The statewide ticket for this … Continue reading →

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eTAG/webDEALER Update: How-To Video – Creating a Buyer Tag Beginning April 9, 2018

Posted on April 5, 2018 by TxDMV

eTAG is moving to webDEALER on April 9, 2018! Check out this four-minute video demonstrating how to create a Buyer tag beginning April 9, 2018. Additional training material can be accessed at www.TxDMV.gov/dealers/etag/resources.     Source: Dealers and Manufacturers eTAG/webDEALER Update: … Continue reading →

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Initial Notification: Two Cognos Reports delayed (04/05/2018 @ 07:15 AM Central Time)

Posted on April 5, 2018 by TxDMV

Good morning,   The Week to Date Report and Inventory Transaction Report will be delayed and are expected to be available by 04:00 PM Central Time this afternoon (04/05/2018). A notification will be sent once the reports are available.    The statewide ticket for this … Continue reading →

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Resolved: Cognos reports delayed (04/04/2018 @ 2:23 PM Central Time)

Posted on April 4, 2018 by TxDMV

Good afternoon,   All Cognos reports were available for viewing as of 2:23 PM Central Time this afternoon (04/04/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.    The statewide ticket for … Continue reading →

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Update: Two Cognos Reports delayed (04/04/2018 @ 1:30 PM Central Time)

Posted on April 4, 2018 by TxDMV

Good afternoon, The Week to Date Report and Inventory Transaction Report continue to be delayed and an update will be sent by 03:00 PM Central Time this afternoon (04/04/2018). A notification will be sent once the reports are available.    The statewide ticket for this issue … Continue reading →

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Initial Notification: Two Cognos Reports delayed (04/04/2018 @ 07:40 AM Central Time)

Posted on April 4, 2018 by TxDMV

Good morning, The Week to Date Report and Inventory Transaction Report will be delayed and are expected to be available by 1:00 PM Central Time this afternoon (04/04/2018). A notification will be sent once the reports are available.    The statewide ticket for this issue is: 171824 … Continue reading →

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