Monthly Archives: June 2021

Resolved: Issue: RTS "Hard Stop" transactions (6/30/2021 1:27 PM)

Good afternoon, The RTS transaction authorization issue where transactions for vehicles with “Hard Stops” could not be processed has been resolved.  “Hard Stop” remarks for vehicle processing can now be entered into the RTS system.  We apologize for the inconvenience … Continue reading

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Resolved: RTS Available (6/29/2021 @ 5:45 PM)

Good afternoon, The RTS system is now available. As a reminder, if you were previously unable to close out, please try to close out again before doing any other work. We apologize for the inconvenience and any impact on you or … Continue reading

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Initial Notification: RTS Unavailable (6/29/2021 @ 5:15 PM)

Good afternoon, The RTS system is currently unavailable. Support staff are working to resolve the issue.  We will provide updates as we work on the issue and when the issue is resolved. If you are unable to close out, please try … Continue reading

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TxDMV Seeks Advisory Committee Applicants

The Texas Department of Motor Vehicles (TxDMV) is searching for individuals who would be interested in advising the department on policy issues relating to rulemaking efforts as requested by the board. Because you are a subscriber to our updates, we would like … Continue reading

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Initial Notification: Issue: RTS "Hard Stop" transactions (6/29/2021 10:15 AM)

Good morning, The Texas Department of Motor Vehicles (TxDMV) is aware of RTS transaction authorization issues where transactions for vehicles with “Hard Stops” cannot be processed.  A “Hard Stop” is a remark about a vehicle in process.  Currently, these remarks … Continue reading

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Resolved: Issue: RTS logins (6/28/2021 2:10PM)

Good afternoon, The RTS login issue where some users are being prompted to log off and, when trying to log back in, are receiving an error message that they are already logged in has now been resolved. RTS login functionality … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Issue: RTS logins (6/28/2021 2:10PM)

Initial Notification: Issue: RTS logins (6/28/2021 12:50 AM)

Good afternoon, The Texas Department of Motor Vehicles (TxDMV) is aware of RTS login issues where some users are being prompted to log off and, when trying to log back in, are receiving an error message that they are already … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Issue: RTS logins (6/28/2021 12:50 AM)

Resolved: RTS available (6/27/2021 1:00 PM)

Good afternoon, The RTS system, including RTS Point of Sale, is now available as of 1:00PM this afternoon, 6/27/2021. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor VehiclesIT Department … Continue reading

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Resolved: webDEALER Intermittent issues (6/272021 1:00PM)

Good afternoon, The webDEALER intermittent issues have been resolved. We apologize for the inconvenience and any impact on you or your customers. Please remember that if you used an Internet Down tag, you must enter the information for that tag … Continue reading

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Initial Notification: webDEALER Intermittent issues (6/272021 12:20PM)

Good afternoon, The webDEALER system is currently experiencing intermittent issues.  Support staff are working to resolve the issues.   We will provide updates as we work on the issues and when the issues are resolved. We apologize for the inconvenience and any … Continue reading

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Initial Notification: RTS Unavailable (6/27/2021 @ 11:00AM)

Good morning, The RTS system, including RTS Point Of Sale, is currently unavailable. Support staff are working to resolve the issue.  We will provide updates as we work on the issue and when the issue is resolved. We apologize for the … Continue reading

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Resolved: Dealer Tag Lookup Issue (6/24/2021 11:40PM)

Good evening, Texas Department of Motor Vehicles (TxDMV) Support Staff have resolved the issue where some dealers were unable to lookup a dealer tag in the MVInet system, even though the tag was showing as active in webDEALER reports. Lookup … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Resolved: Dealer Tag Lookup Issue (6/24/2021 11:40PM)

Initial Notification: Dealer Tag Lookup Issue (6/24/2021 @ 10:22AM)

Good morning, The Texas Department of Motor Vehicles (TxDMV) has received reports that some dealers are unable to lookup a dealer tag in the MVInet system, even though the tag is showing as active in webDEALER reports. For dealers who … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: Dealer Tag Lookup Issue (6/24/2021 @ 10:22AM)

Resolved: Issue: MCCS Renewal Option (6/24/2021 9:55 AM)

Good morning, The Motor Carrier Credentialing System (MCCS) Vehicle Renewal issue, which had limited the vehicle renewal option to one page at a time, has now been resolved. We apologize for the inconvenience and any impact on you or your … Continue reading

Posted in Motor Carriers | Comments Off on Resolved: Issue: MCCS Renewal Option (6/24/2021 9:55 AM)

Updates to Form VTR-998, Form VTR-999, and the Specialty Plate Guide

Please review and distribute as appropriate. The following specialty license plates are available for purchase: The University of Texas at Rio Grande Valley Big Bend National Park Fossil Houston Audubon PGA Texas is Home Texas Master Naturalist Conservation Monarch Butterfly … Continue reading

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County RTS Release Notes 10.1.0 follow-up addendum

Good afternoon, This past weekend, on June 19, 2021, the Texas Department of Motor Vehicles (TxDMV) updated the Registration and Titling System (RTS) with Release 10.1.0.  We sent out the first round of RTS Release Notes prior to the update, on … Continue reading

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Initial Notification: Issue: MCCS Renewal Option (6/23/2021 1:30 PM)

Good afternoon, The Motor Carrier Credentialing System (MCCS) is currently experiencing issues with the “Renewal” option for ALL vehicles. It requires the motor carrier to renew vehicles one page at a time, therefore you will have multiple credit card charges … Continue reading

Posted in Motor Carriers | Comments Off on Initial Notification: Issue: MCCS Renewal Option (6/23/2021 1:30 PM)

Resolved: RTS Release 10.1 Issue: Placard Modification (6/22/2021 9:20 AM)

Good morning, The RTS 10.1 Placard modification issue (modification cannot be completed and generates a system error message) has now been resolved. We apologize for the inconvenience and any impact on you or your customers.   Thank you,   Texas … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Release 10.1 Issue: Placard Modification (6/22/2021 9:20 AM)

Resolved: RTS Release 10.1 Issue: Plate Inventory processing (6/22/2021 9:20 AM)

Good morning, The RTS 10.1 Plate inventory issue (inventory not being deleted after the transaction is completed) has now been resolved. We apologize for the inconvenience and any impact on you or your customers.   Thank you,   Texas Department … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Release 10.1 Issue: Plate Inventory processing (6/22/2021 9:20 AM)

Initial Notification: RTS Release 10.1 Issue: Placard Modification (6/21/2021 5:25 PM)

Good afternoon, As a result of the RTS 10.1.0 Release during this past weekend, TxDMV Support Staff are aware of an issue where a modification to a Placard cannot be completed and generates a system error message.  In order to … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Release 10.1 Issue: Placard Modification (6/21/2021 5:25 PM)

Initial Notification: RTS Release 10.1 Issue: Plate Inventory processing (6/21/2021 1:00 PM)

Good afternoon, As a result of the RTS 10.1.0 Release during this past weekend, TxDMV Support Staff are aware of the issue where Plate Inventory is not being deleted after the inventory transaction is completed.  In order to resolve the … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Release 10.1 Issue: Plate Inventory processing (6/21/2021 1:00 PM)

Resolved: Statewide Network Issues (6/21/2021 8:00 AM)

Good morning, The network issues reported by our Data Center Services (DCS) vendor have been resolved. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor VehiclesIT Department     Source: … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Statewide Network Issues (6/21/2021 8:00 AM)

Completed: webDEALER Release 10.1 (6/20/2021 @ 5:45 AM)

Good morning, The deployment of the webDEALER system updates were completed as of 5:45 AM this morning, 6/20/2021. Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon … Continue reading

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Completed: RTS Release 10.1 (6/20/2021 @ 5:45 AM)

Good morning, The deployment of the RTS system updates were completed as of 5:45 AM this morning, 6/20/2021. Thank you, Texas Department of Motor VehiclesIT Department Source: Tax Assessor-Collectors Completed: RTS Release 10.1 (6/20/2021 @ 5:45 AM)

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Completed: eLicensing Release 10.1 (6/20/2021 @ 5:45 AM)

Good morning, The deployment of the eLicensing system updates were completed as of 5:45 AM this morning, 6/20/2021. Thank you, Texas Department of Motor VehiclesIT Department Source: Dealers and Manufacturers Completed: eLicensing Release 10.1 (6/20/2021 @ 5:45 AM)

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