Monthly Archives: September 2021

Resolved: Statewide Network Issues (09/28/2021 4:20 PM)

Posted on September 28, 2021 by TxDMV

Good afternoon, The network connectivity issues have now been resolved. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor VehiclesIT Department     Source: Tax Assessor-Collectors Resolved: Statewide Network Issues … Continue reading →

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Initial Notification: Statewide Network Issues (09/28/2021 3:55 PM)

Posted on September 28, 2021 by TxDMV

Good afternoon, TxDMV is currently experiencing network connectivity issues.  TxDMV staff are currently troubleshooting these network issues.  We will send an update once the network issues have been resolved. We apologize for the inconvenience and any impact on you or … Continue reading →

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Resolved: RTS Inventory Action Report & Placard Issuance (09/28/2021 08:12 AM)

Posted on September 28, 2021 by TxDMV

Good morning,   The RTS transaction completion issue impacting inventory, placard issuance and the RTS Inventory Action Report has now been resolved. We apologize for any inconvenience caused for you or your customers.   Thank you,   Texas Department of … Continue reading →

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Informational: Issue: RTS Inventory Action Report & Placard Issuance (09/27/2021 12:20PM)

Posted on September 27, 2021 by TxDMV

Good afternoon,   Current Issue: A RTS transaction completion process is not deleting inventory correctly and is impacting placard issuance, causing the RTS Inventory Action Report to be out of sync. Current Workaround: Counties issuing placards should issue from their … Continue reading →

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Performance Quality Recognition Program Application Reminder

Posted on September 21, 2021 by TxDMV

Please review and distribute as appropriate. The Texas Department of Motor Vehicles (TxDMV) is currently accepting applications for the Performance Quality Recognition Program.  The deadline for submission is October 31. The TxDMV understands the importance of the services you provide, … Continue reading →

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Resolved: Incoming Phonelines 888-368-4689, 877-933-2020 and 800-299-1700 (9/13/2021)

Posted on September 14, 2021 by TxDMV

Good morning, The following TxDMV phone numbers are now available: Main Phone number 888-368-4689 or 512-465-3000 Public County/Dealer Line 877-933-2020 or 512-465-4010 Motor Carrier Division number 800-299-1700 We apologize for the inconvenience and any impact on you or your customers. … Continue reading →

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Update: Incoming Phonelines 800-299-1700, 888-368-4689 and 877-933-2020 (9/13/2021)

Posted on September 13, 2021 by TxDMV

Good morning, The following TxDMV phone numbers are down: Main Phone number 888-368-4689 or 512-465-3000 Public County/Dealer Line 877-933-2020 or 512-465-4010 Motor Carrier Division 800-299-1700 Support staff continue to work to resolve the issue. An update will be sent when … Continue reading →

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TxDMV Telephone System Outage

Posted on September 13, 2021 by TxDMV

The Texas Department of Motor Vehicle (TxDMV) Motor Carrier Division (MCD) main line (1-800-299-1700) is currently unavailable. Support staff are working to identify and resolve the issue. An update will be sent when phone service is restored. Oversize/Overweight Permits: Motor … Continue reading →

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Initial Notification: Incoming Phonelines 800-299-1700, 888-368-4689 and 877-933-2020 (9/13/2021)

Posted on September 13, 2021 by TxDMV

Good morning, The following TxDMV phone numbers are down: Main Phone number 888-368-4689 or 512-465-3000 Public County/Dealer Line 877-933-2020 or 512-465-4010 Motor Carrier Division 800-299-1700 Support staff are working to resolve the issue. An update will be sent when phone … Continue reading →

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Informational: County Reports: "99 Transaction Reconciliation Report" for Texas by Texas (TxT) Transactions (09/09/2021 1:25PM)

Posted on September 9, 2021 by TxDMV

Good afternoon, Based on deployment activities around the recent RTS 10.2.0 Release, some Texas by Texas (TxT) files became corrupt, thereby causing issues with our payment status process.  As a result of these issues, some paid transactions did not correctly … Continue reading →

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Customer Service Advisory Committee (CSAC) Meeting

Posted on September 8, 2021 by TxDMV

Customer Service Advisory Committee (CSAC) Meeting Friday, September 10, 2021 – 9:00 a.m. This meeting will be held remotely via telephone conference call using the toll free number below. If you have any technical questions about accessing the meeting, please … Continue reading →

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Motor Vehicle Industry Regulation Advisory Committee (MVIRAC) Meeting

Posted on September 8, 2021 by TxDMV

Motor Vehicle Industry Regulation Advisory Committee (MVIRAC) Meeting Thursday, September 9, 2021 – 9:00 a.m. This meeting will be held remotely via telephone conference call using the toll free number below. If you have any technical questions about accessing the … Continue reading →

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Update: RTS/Cognos Ongoing Performance Issues (09/08/2021 1:04 PM)

Posted on September 8, 2021 by TxDMV

  Good afternoon, Here is the latest update on the previously reported Cognos performance issues which began yesterday, Tuesday, September 7, 2021. Cognos continues to run slower than normal.  Intermittent performance issues are still being observed.  Cognos Reports are also … Continue reading →

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Update: RTS/Cognos Ongoing Performance Issues (09/08/2021 10:15 AM)

Posted on September 8, 2021 by TxDMV

  Good morning, Here is the latest update on the previously reported Cognos performance issues observed yesterday, Tuesday, September 7, 2021. Cognos continues to run slower than normal.  Intermittent performance issues are still being observed.  Cognos Reports are also running … Continue reading →

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Initial Notification: RTS/Cognos Performance Issues (09/07/2021 12:30 PM)

Posted on September 7, 2021 by TxDMV

  Good afternoon, Cognos is currently running slower than normal and experiencing intermittent performance issues.  Cognos Reports will be running slower than normal.  Support staff are aware of the issue and working to resolve the issue. We apologize for the … Continue reading →

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SCAM ALERT: Cybersecurity Bulletin – Fraudulent Text Messages (SMiShing) (09/02/2021 4:10PM)

Posted on September 2, 2021 by TxDMV

  Good afternoon, Some Texans have received text messages claiming to come from the Texas Department of Motor Vehicles (TxDMV). These messages are not from TxDMV. They are sent by cybercriminals attempting to gain access to your private information. Do … Continue reading →

Posted in Dealers and Manufacturers | Comments Off on SCAM ALERT: Cybersecurity Bulletin – Fraudulent Text Messages (SMiShing) (09/02/2021 4:10PM)

Movement of Oversize/Overweight Loads for Hurricane Ida Disaster

Posted on September 2, 2021 by TxDMV

Federal Disaster Relief Permits Available Motor carriers transporting a divisible load that is overweight only to and within the areas affected by Hurricane Ida may self-issue a Federal Disaster Relief Permit through the Texas Permitting and Routing Optimization System (TxPROS). https://txpros.txdmv.gov/. This Federal Disaster … Continue reading →

Posted in Motor Carriers | Comments Off on Movement of Oversize/Overweight Loads for Hurricane Ida Disaster

TxDMV Holiday Hours – Labor Day 2021

Posted on September 2, 2021 by TxDMV

In observance of Labor Day, the Texas Department of Motor Vehicles (TxDMV) will be closed on Monday, Sept. 6, 2021. Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office … Continue reading →

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