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Yearly Archives: 2021
Resolved: Issue: RTS logins (6/28/2021 2:10PM)
Good afternoon, The RTS login issue where some users are being prompted to log off and, when trying to log back in, are receiving an error message that they are already logged in has now been resolved. RTS login functionality … Continue reading
Posted in Tax Assessor-Collectors
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Initial Notification: Issue: RTS logins (6/28/2021 12:50 AM)
Good afternoon, The Texas Department of Motor Vehicles (TxDMV) is aware of RTS login issues where some users are being prompted to log off and, when trying to log back in, are receiving an error message that they are already … Continue reading
Posted in Tax Assessor-Collectors
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Resolved: RTS available (6/27/2021 1:00 PM)
Good afternoon, The RTS system, including RTS Point of Sale, is now available as of 1:00PM this afternoon, 6/27/2021. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor VehiclesIT Department … Continue reading
Posted in Tax Assessor-Collectors
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Resolved: webDEALER Intermittent issues (6/272021 1:00PM)
Good afternoon, The webDEALER intermittent issues have been resolved. We apologize for the inconvenience and any impact on you or your customers. Please remember that if you used an Internet Down tag, you must enter the information for that tag … Continue reading
Posted in Dealers and Manufacturers
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Initial Notification: webDEALER Intermittent issues (6/272021 12:20PM)
Good afternoon, The webDEALER system is currently experiencing intermittent issues. Support staff are working to resolve the issues. We will provide updates as we work on the issues and when the issues are resolved. We apologize for the inconvenience and any … Continue reading
Posted in Dealers and Manufacturers
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Initial Notification: RTS Unavailable (6/27/2021 @ 11:00AM)
Good morning, The RTS system, including RTS Point Of Sale, is currently unavailable. Support staff are working to resolve the issue. We will provide updates as we work on the issue and when the issue is resolved. We apologize for the … Continue reading
Posted in Tax Assessor-Collectors
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Resolved: Dealer Tag Lookup Issue (6/24/2021 11:40PM)
Good evening, Texas Department of Motor Vehicles (TxDMV) Support Staff have resolved the issue where some dealers were unable to lookup a dealer tag in the MVInet system, even though the tag was showing as active in webDEALER reports. Lookup … Continue reading
Posted in Dealers and Manufacturers
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Initial Notification: Dealer Tag Lookup Issue (6/24/2021 @ 10:22AM)
Good morning, The Texas Department of Motor Vehicles (TxDMV) has received reports that some dealers are unable to lookup a dealer tag in the MVInet system, even though the tag is showing as active in webDEALER reports. For dealers who … Continue reading
Posted in Dealers and Manufacturers
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Resolved: Issue: MCCS Renewal Option (6/24/2021 9:55 AM)
Good morning, The Motor Carrier Credentialing System (MCCS) Vehicle Renewal issue, which had limited the vehicle renewal option to one page at a time, has now been resolved. We apologize for the inconvenience and any impact on you or your … Continue reading
Posted in Motor Carriers
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Updates to Form VTR-998, Form VTR-999, and the Specialty Plate Guide
Please review and distribute as appropriate. The following specialty license plates are available for purchase: The University of Texas at Rio Grande Valley Big Bend National Park Fossil Houston Audubon PGA Texas is Home Texas Master Naturalist Conservation Monarch Butterfly … Continue reading
Posted in Tax Assessor-Collectors
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County RTS Release Notes 10.1.0 follow-up addendum
Good afternoon, This past weekend, on June 19, 2021, the Texas Department of Motor Vehicles (TxDMV) updated the Registration and Titling System (RTS) with Release 10.1.0. We sent out the first round of RTS Release Notes prior to the update, on … Continue reading
Posted in Tax Assessor-Collectors
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Initial Notification: Issue: MCCS Renewal Option (6/23/2021 1:30 PM)
Good afternoon, The Motor Carrier Credentialing System (MCCS) is currently experiencing issues with the “Renewal” option for ALL vehicles. It requires the motor carrier to renew vehicles one page at a time, therefore you will have multiple credit card charges … Continue reading
Posted in Motor Carriers
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Resolved: RTS Release 10.1 Issue: Placard Modification (6/22/2021 9:20 AM)
Good morning, The RTS 10.1 Placard modification issue (modification cannot be completed and generates a system error message) has now been resolved. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on Resolved: RTS Release 10.1 Issue: Placard Modification (6/22/2021 9:20 AM)
Resolved: RTS Release 10.1 Issue: Plate Inventory processing (6/22/2021 9:20 AM)
Good morning, The RTS 10.1 Plate inventory issue (inventory not being deleted after the transaction is completed) has now been resolved. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on Resolved: RTS Release 10.1 Issue: Plate Inventory processing (6/22/2021 9:20 AM)
Initial Notification: RTS Release 10.1 Issue: Placard Modification (6/21/2021 5:25 PM)
Good afternoon, As a result of the RTS 10.1.0 Release during this past weekend, TxDMV Support Staff are aware of an issue where a modification to a Placard cannot be completed and generates a system error message. In order to … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on Initial Notification: RTS Release 10.1 Issue: Placard Modification (6/21/2021 5:25 PM)
Initial Notification: RTS Release 10.1 Issue: Plate Inventory processing (6/21/2021 1:00 PM)
Good afternoon, As a result of the RTS 10.1.0 Release during this past weekend, TxDMV Support Staff are aware of the issue where Plate Inventory is not being deleted after the inventory transaction is completed. In order to resolve the … Continue reading
Posted in Tax Assessor-Collectors
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Resolved: Statewide Network Issues (6/21/2021 8:00 AM)
Good morning, The network issues reported by our Data Center Services (DCS) vendor have been resolved. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor VehiclesIT Department Source: … Continue reading
Posted in Tax Assessor-Collectors
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Completed: webDEALER Release 10.1 (6/20/2021 @ 5:45 AM)
Good morning, The deployment of the webDEALER system updates were completed as of 5:45 AM this morning, 6/20/2021. Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon … Continue reading
Posted in Dealers and Manufacturers
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Completed: RTS Release 10.1 (6/20/2021 @ 5:45 AM)
Good morning, The deployment of the RTS system updates were completed as of 5:45 AM this morning, 6/20/2021. Thank you, Texas Department of Motor VehiclesIT Department Source: Tax Assessor-Collectors Completed: RTS Release 10.1 (6/20/2021 @ 5:45 AM)
Posted in Tax Assessor-Collectors
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Completed: eLicensing Release 10.1 (6/20/2021 @ 5:45 AM)
Good morning, The deployment of the eLicensing system updates were completed as of 5:45 AM this morning, 6/20/2021. Thank you, Texas Department of Motor VehiclesIT Department Source: Dealers and Manufacturers Completed: eLicensing Release 10.1 (6/20/2021 @ 5:45 AM)
Posted in Dealers and Manufacturers
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Initial Notification: Statewide Network Issues (6/19/2021 4:30 PM)
Good afternoon, TxDMV has been informed of network issues by our Data Center Services (DCS) vendor. TxDMV staff is working with DCS on troubleshooting these network issues. We will send an update once the network issues have been resolved. We … Continue reading
Posted in Tax Assessor-Collectors
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County RTS Release Notes 10.1.0
Good afternoon, Over the weekend of June 19, 2021, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Titling System (RTS) with Release 10.1.0 that contains the content summarized below. Enhancements: RTS: Add the ability for supervisors to … Continue reading
Posted in Tax Assessor-Collectors
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Owner-Retained Programming Enhancement to webSALVAGE
Please review and distribute as appropriate. The Texas Department of Motor Vehicles (TxDMV) is excited to announce a programming enhancement to webSALVAGE that allows owner-retained reports to be submitted electronically to the TxDMV. The owner-retained enhancement will be available June … Continue reading
Posted in Insurance Industry
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Cyber alert: Watch out for suspicious email and text messages
MEDIA ADVISORY Cyber alert: Watch out for suspicious email and text messages (AUSTIN, Texas – June 17, 2021) Some Texans have received emails and texts claiming to come from the Texas Department of Motor Vehicles (TxDMV). These messages are not … Continue reading
Posted in News and Information
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Informational Alert: Customers Receiving Additional eMails & Texts posing as TxDMV
Good afternoon, The Texas Department of Motor Vehicles (TxDMV) has become aware that some customers are experiencing instances of information requests (via email and/or text messaging) implying such requests came from TxDMV. This is known as phishing (the fraudulent … Continue reading
Posted in Dealers and Manufacturers
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