Author Archives: TxDMV

ood morning,   The NMVITS report for today will be blank due to an issue that IT experienced last night communicating with AAMVA/NMVITS. Support staff are working to resolve the issue. Monday’s NMVITS report will include both data from today … Continue reading →

During today’s Texas Assessor-Collectors Association Conference, our toll-free number was requested.  You may contact us through the dedicated county-line at 512-465-3351 or toll-free at 877-933-2020, option 2 to be connected to a live customer service representative.   TxDMV customer service … Continue reading →

Texas.gov Payment Services Provider (Texas NIC) completed their maintenance updates as of 2:46 am on Sunday, June 9, 2019.   If you have questions about this change, please contact the STS Service Desk at stshelp@sharedtechnologyservices.texas.gov.   Thank you,   Department … Continue reading →

On Sunday, June 9, 2019, Texas.gov Payment Services Provider (Texas NIC) is scheduled to make minor network maintenance updates during the hours of 12:00 am to 3:00 am.  During this time, regular processing will continue and no impact is expected.  … Continue reading →

Please review and distribute as appropriate. Three new specialty license plate guides are now available to assist you with customer plate orders. Each guide provides illustrations of non-vendor specialty plates, including Military and Disabled Veteran plate options, along with each … Continue reading →

Please review and distribute as appropriate. The department is aware that there have been numerous consumer complaints filed against Fenton Hyundai for failure to timely transfer title. As such, customers of Fenton Hyundai are in need of more than three … Continue reading →

We received a report this morning that some credit card payment transactions on TxDMV systems were returning a credit card denied message for transactions that processed correctly.  This issue has now been resolved, however, some customers may have received multiple … Continue reading →

Good afternoon, The Adobe printing issue has been resolved.    We understand the Adobe printing issue may result in problems balancing your RTS or Cognos reports, or require a funds adjustment for transactions that did not print and voided in … Continue reading →

Good afternoon, Please see the attached instructions for repairing the Adobe print issue.  The IT Department support staff have used these instructions to successfully walk counties through restoring printer functionality. Each user experiencing issues must follow these instructions on all … Continue reading →

Good morning, Support staff continue to update all impacted workstations that were affected by the Adobe software update. Impacted workstations will experience issues with printing. Not all counties were impacted. This is the highest priority for TxDMV support staff, and … Continue reading →

Good afternoon, Support staff continue to update all impacted workstations that were affected by the Adobe software update. Impacted workstations will experience issues with printing. Not all counties were impacted. This is the highest priority for TxDMV support staff, and … Continue reading →

Good afternoon, An issue has been identified with an Adobe software update that is preventing some user’s from printing. Support staff are  working to update all impacted workstations. We apologize for any inconvenience this is causing you or your customers. This is the highest priority for TxDMV support … Continue reading →

Please review and distribute as appropriate. Attached please find a draft of the Texas Department of Motor Vehicles’ (TxDMV) County Equipment Guide for your review. This guide is a reference document that was designed to provide tax assessor-collectors and their … Continue reading →

Good morning, An issue has been identified, which prevents users from running Cognos reports.  To resolve this issue, open Adobe Reader and click accept, if prompted.  Some users may not be affected. If you would like to speak to a Customer … Continue reading →

Please review and distribute as appropriate. As you may be aware, the Texas.gov payment provider (NIC) transitioned the payment processor to First Data over the past several months. TxDMV, DIR and NIC greatly appreciate your cooperation to make the transition … Continue reading →

Good afternoon, The issue which prevented users from completing title and registration transactions has been resolved. If you encounter new issues please contact a customer service representative.   If you would like to speak to a Customer Service Representative, please call us at 512-465-3351. … Continue reading →