Category Archives: Tax Assessor-Collectors

Resolved: RTS Performance Issues (04/22/2024 @ 10:17 AM)

Good morning, The Texas Department of Motor Vehicles database connection issues appear to be self-resolving. If you continue to experience these issues, please restart your computer. We apologize for the inconvenience and any impact on you or your customers. Thank you, … Continue reading

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Initial Notification: RTS Performance Issues (04/22/2024 @ 08:20 AM)

Good morning, The Texas Department of Motor Vehicles is aware of database connection issues and are working to resolve them. This may impact your connection to RTS and other systems. We are still determining impact and will update you accordingly. … Continue reading

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Resolved: Cognos Unavailable (04/05/2024 @ 10:55 AM)

Good morning, Cognos reports are now available. We apologize for the inconvenience and any impact on you or your customers.   Thank you, Texas Department of Motor Vehicles IT Services Division       Source: Tax Assessor-Collectors Resolved: Cognos Unavailable … Continue reading

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Initial Notification: Cognos Reporting Issue (04/05/2024 @ 9:05 AM)

Good morning, TxDMV IT Support Staff are aware of an issue with Cognos Reporting affecting the following reports: Finance1  Fee Type Funds Report2  Funds Remittance Report3  Week/Month TO Date Fees Report4  Monthly Funds Report5  E-Pay Deposit/Refund Notification Report6  VTR Funds … Continue reading

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Resolved: RTS Performance Issues and Transactions (03/28/2024 @ 4:58 PM)

Good afternoon, The RTS performance issues where some users could not log in has been resolved. Support staff has implemented a series of “unlocks” to address the RTS user log in issues. If you are a RTS user that did not … Continue reading

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Initial Notification: RTS Performance Issues (03/28/2024 @ 3:00 PM)

Good afternoon, TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in. Support staff are working to resolve the issue.  We will provide an update once the issue is resolved. We apologize for the … Continue reading

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Resolved: RTS Performance Issues (03/25/2024 @ 5:30 PM)

Good afternoon, The statewide data center connectivity outage has been resolved. Thank you, Texas Department of Motor Vehicles IT Services Division           Source: Tax Assessor-Collectors Resolved: RTS Performance Issues (03/25/2024 @ 5:30 PM)

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Update: RTS Performance Issues (03/25/2024 @ 10:22 AM)

Good morning, The Registration and Titling System (RTS) is operational at this time.  The issues experienced this morning were caused by a statewide data center connectivity outage.  This impacted several agencies, including TxDMV.  RTS is now functioning as normal.  However, … Continue reading

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Initial Notification: RTS Performance Issues (03/25/2024 @ 8:33 AM)

Good morning, TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in. Support staff are working to resolve the issue.  We will provide an update once the issue is resolved. We apologize for the … Continue reading

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Completed: Scheduled RTS Planned Maintenance (03/22/2024 @ 6:00 PM)

Good morning, The Registration and Titling System (RTS) planned system maintenance was completed as of 1:00 AM this morning, Saturday, March 23, 2024. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor … Continue reading

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Initial Notification: RTS Scheduled Maintenance (03/22/2024 @ 6:00 PM)

Good afternoon, The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled maintenance for the Registration and Title System (RTS) starting at 6:00 PM this evening, Friday (03/22/2024), lasting up to 10:00 PM this evening. This maintenance window was … Continue reading

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RTS Performance Issues (03/18/2024 @ 11:57 AM)

Good morning, TxDMV is aware of reported RTS performance issues where some users were experiencing connection drops from RTS and then could not log back in. The performance issue has since been resolved. How to handle transactions after RTS unlocks … Continue reading

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Completed: Scheduled RTS Planned Maintenance (03/17/2024 @ 9:45 AM)

Good morning, The Registration and Titling System (RTS) planned system maintenance was completed as of 9:45 AM this morning, Sunday, March 17, 2024. The RTS system is now available. We apologize for the inconvenience and any impact on you or your customers. … Continue reading

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Reminder: RTS Scheduled Maintenance (03/17/2024 @ 5:00 AM)

Good afternoon, The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduledmaintenance for the Registration and Title System (RTS) starting at 5:00 AM, Sunday (03/17/2024), lasting up to 10:00 AM Sunday morning. During the deployment window, the RTS System … Continue reading

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Initial Notification: RTS Scheduled Maintenance (03/17/2024 @ 5:00 AM)

Good afternoon, The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduledmaintenance for the Registration and Title System (RTS) starting at 5:00 AM, Sunday (03/17/2024), lasting up to 10:00 AM Sunday morning. During the deployment window, the RTS System … Continue reading

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Notification: Credit Card transaction processing issues occurring this morning. (03/12/2024)

Good afternoon, Support staff are aware of credit card processing payment issues which started in the 11:30AM timeframe this morning.  We are working diligently with our Payment Processing vendors to address and resolve the payment processing issues.  Our vendors have … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Notification: Credit Card transaction processing issues occurring this morning. (03/12/2024)

Resolved: Cognos – Cognos Intermittent Performance Issues (03/07/2024 @ 12:03 PM)

Good afternoon, The Cognos maintenance has been completed. The following reports are now available:      1. Title in Process with Hard Stops     2. Hot Check Status Report     3. Week/Month to date Fees Report We apologize for the … Continue reading

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Initial Notification: Cognos Intermittent Performance Issues (03/06/2024 @ 3:20 PM)

Good afternoon, The Monthly version of the Week/Month-To-Date Fees Report will be disabled this evening as we work to resolve the issue. Please do not run the Week/Month-To-Date Fees Report until the intermittent performance issues have been resolved. An update … Continue reading

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Initial Notification: Cognos Intermittent Performance Issues (03/06/2024 @ 10:30 AM)

Good morning, Cognos is experiencing intermittent performance issues.  Support Staff are aware and working to resolve the issue. Please do not run the following reports until the intermittent performance issues have been resolved. The following reports are currently unavailable:   … Continue reading

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Resolved: Cognos – Week/Month-To-Date Fees Report (03/05/2024 @ 2:40 PM)

Good afternoon, The Cognos intermittent performance issues have been resolved. Users can now run the Week/Month-To-Date Fees Report. We apologize for the inconvenience and any impact on you and your customers, Thank you,   Texas Department of Motor Vehicles IT Services … Continue reading

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Initial Notification: Cognos – Week/Month-To-Date Fees Report (03/05/2024 @ 10:24 AM)

Good morning, Cognos is experiencing intermittent performance issues. Support Staff are aware and ask that you do not run the Week/Month-To-Date Fees Report until the performance issues have been resolved. An update will be provided when the above reports become … Continue reading

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Resolved: RTS Batch Reports are now available (2/29/2024 @ 1:13 PM)

Good afternoon, RTS Batch processing is complete. All transactions for 2/28/2024 have processed and reports are now available. Thank you,   Texas Department of Motor Vehicles IT Services Division           Source: Tax Assessor-Collectors Resolved: RTS Batch Reports … Continue reading

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Initial Notification: RTS Batch Reports are delayed (2/29/2024 7:52 AM)

Good morning, The TxDMV RTS Batch for the night of 2/28/2024 is still processing at this time, includingtransactions and reporting.  For this reason, the Cognos Active Registration Cube, used for access to self-service reporting needs, Cognos and Administrative Reporting will be … Continue reading

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RTS Performance Issues and Transactions (02/27/2024 @ 9:38 AM)

Good morning, TxDMV is aware of reported RTS connectivity issues and that some RTS users could not log in. Support staff has implemented a series of “unlocks” to address the RTS user log in issues. If you are a RTS … Continue reading

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Resolved: RTS and Cognos (11/27/2023 @ 9:17 AM)

Good morning, The RTS and Cognos systems are available.  We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles IT Department     Source: Tax Assessor-Collectors Resolved: RTS and Cognos … Continue reading

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