Category Archives: Tax Assessor-Collectors

Good morning, The RTS System is unavailable. The DIR security vendor, Crowdstrike, has experienced a global systemic failure. Unfortunately, this is impacting agency systems, workstations and servers. TxDMVworkstations will likely be inoperable this morning, showing a blue screen or having … Continue reading →

Good morning, The RTS System is unavailable. The DIR security vendor, Crowdstrike, has experienced a global systemic failure. Unfortunately, this is impacting agency systems, workstations and servers. TxDMVworkstations will likely be inoperable this morning, showing a blue screen or having … Continue reading →

Good morning, The RTS System is unavailable. The DIR security vendor, Crowdstrike, has experienced a global systemic failure. Unfortunately, this is impacting agency systems, workstations and servers. TxDMVworkstations will likely be inoperable this morning, showing a blue screen or having … Continue reading →

Good morning, The Registration and Titling System (RTS) planned maintenance was completed as of 10:30 AM this morning, Sunday, 07/14/2024. Thank you, Texas Department of Motor VehiclesIT Services Division       Source: Tax Assessor-Collectors Completed: RTS System Maintenance (07/14/2024 @ 10:30 … Continue reading →

Good afternoon, The Texas Department of Motor Vehicles (TxDMV) will be implementing systemmaintenance for the Registration and Title System (RTS) starting at 6:00 AM, Sunday (07/14/2024), lasting up to 11:00 AM Sunday morning. During the deployment window, the RTS POS … Continue reading →

Good afternoon, The Texas Department of Motor Vehicles (TxDMV) will be implementing systemmaintenance for the Registration and Title System (RTS) starting at 6:00 AM, Sunday (07/14/2024), lasting up to 11:00 AM Sunday morning. During the deployment window, the RTS POS … Continue reading →

Good afternoon, The TexasSure planned system maintenance was completed as of 1:26 PM, this afternoon,Sunday, June 23, 2024.  Thank you, Texas Department of Motor Vehicles IT Services Division     Source: Tax Assessor-Collectors Completed: TexasSure Planned Maintenance (06/23/2024 @ 1:30 PM)

Good morning, We have received notification from TexasSure for planned system maintenance scheduled over this weekend. The maintenance is scheduled for Sunday, June 23, 2024, starting at 8:00 AM, lasting up to 4:00 PM on Sunday afternoon.  TexasSure is used for … Continue reading →

Good morning, All Cognos reports are now available. We apologize for the inconvenience and any impact on you and your customers. Thank you,   Texas Department of Motor Vehicles IT Services Division             Source: Tax … Continue reading →

Good morning, The Texas Department of Motor Vehicles (TxDMV) IT Support Staff are aware of an issue with Cognos Reporting which is causing reports to be delayed. An update will be provided when Cognos Reports are available. We apologize for … Continue reading →

Good morning, The Cognos intermittent performance issues have been resolved. Users can now run the Week/Month-To-Date Fees Report. We apologize for the inconvenience and any impact on you and your customers. Thank you,   Texas Department of Motor Vehicles IT Services … Continue reading →

Good morning, Cognos is experiencing intermittent performance issues. Support Staff are aware and ask that you do not run the Week/Month-To-Date Fees Report until the performance issues have been resolved.  An update will be provided when the above reports become … Continue reading →

Good afternoon, The TexasSure planned system maintenance was completed as of 3:22 PM, this afternoon,Sunday, June 02, 2024.  Thank you, Texas Department of Motor Vehicles IT Services Division     Source: Tax Assessor-Collectors Completed: TexasSure Planned Maintenance (06/02/2024 @ 3:22 PM)

Good afternoon, We have received notification from TexasSure for planned system maintenance scheduled over this weekend.  The maintenance is scheduled for Sunday, June 2, 2024, starting at 8:00 AM, lasting up to 4:00 PM on Sunday afternoon.  TexasSure is used for … Continue reading →

Good afternoon, The Registration and Titling System (RTS) is now available. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles IT Services Division     Source: Tax Assessor-Collectors Resolved: … Continue reading →

Good afternoon, The power outage at the TxDMV headquarters’ office has been resolved.  Support staff have implemented a series of “unlocks” to address the RTS user log in issues. If you are a RTS user that did not experience a login … Continue reading →

Good afternoon, TxDMV is aware that RTS and the Call Center are unavailable. Support staff are working to resolve the issue. We will provide an update once the issue is resolved. Update: 5/30/24 @ 12:00PMThis morning’s network outage was caused … Continue reading →

Good morning, TxDMV is aware that RTS is unavailable. Support staff are working to resolve the issue.  We will provide an update once the issue is resolved. We apologize for the inconvenience and any impact on you or your customers. … Continue reading →

Good morning, The RTS SPV Calculator issue has been resolved.  We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles IT Services Division           Source: Tax … Continue reading →

Good afternoon, An issue has been reported with the Standard Presumptive Value (SPV) calculator in RTS. The TxDMV Support Staff are working with the SPV vendor to identify and resolve the issue.  An update will be sent once the issue … Continue reading →