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Category Archives: Tax Assessor-Collectors
Resolved: Cognos Reports Unavailable (06/30/2023 @ 9:45 AM)
Good morning, Cognos Reports are now available. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles IT Services Division Source: Tax Assessor-Collectors Resolved: Cognos Reports Unavailable … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on Resolved: Cognos Reports Unavailable (06/30/2023 @ 9:45 AM)
Initial Notification: Cognos Reports unavailable (06/30/2023 @ 7:45 AM)
Good morning, Cognos Reporting is delayed for the following reports: Finance1 Fee Type Funds Report2 Funds Remittance Report3 Week/Month TO Date Fees Report4 Monthly Funds Report5 E-Pay Deposit/Refund Notification Report6 VTR Funds Adjustment Report7 Out of County Sales Tax Report8 … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on Initial Notification: Cognos Reports unavailable (06/30/2023 @ 7:45 AM)
RESOLVED: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/29/2023 @ 5:40 PM)
Good afternoon, The issue with Counties approving and recording payments in webDEALER and the payments associated to those transactions not reflecting on the Payments Completed Page has been resolved. The transactions are now updating in RTS and webDEALER appropriately. IT … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on RESOLVED: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/29/2023 @ 5:40 PM)
Resolved: Cognos Reports Unavailable (06/29/2023 @ 11:30 AM)
Good morning, Cognos Reports are now available. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles IT Services Division Source: Tax Assessor-Collectors Resolved: Cognos Reports Unavailable (06/29/2023 @ … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on Resolved: Cognos Reports Unavailable (06/29/2023 @ 11:30 AM)
Initial Notification: Cognos Reports unavailable (06/29/2023 @ 10:10 AM)
Good morning, Cognos Reporting is delayed for the following reports: Finance1 Fee Type Funds Report2 Funds Remittance Report3 Week/Month TO Date Fees Report4 Monthly Funds Report5 E-Pay Deposit/Refund Notification Report6 VTR Funds Adjustment Report7 Out of County Sales Tax Report8 … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on Initial Notification: Cognos Reports unavailable (06/29/2023 @ 10:10 AM)
UPDATE Notification: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/27/2023 @ 4:25 PM)
Good afternoon, We continue to work on resolving the payment issue with Counties approving and recording payments in webDEALER and the payments associated to those transactions not reflecting on the Payments Completed page. The transactions do continue to update to RTS and … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on UPDATE Notification: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/27/2023 @ 4:25 PM)
UPDATE Notification: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/23/2023 @ 1:40 PM)
Good afternoon, Counties are approving and recording payments in webDEALER but these paymentsand the associated transactions are not reflecting on the Payments Completed pageas expected. The transactions do continue to update to RTS and reflect as Approvedin webDEALER. While Support … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on UPDATE Notification: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/23/2023 @ 1:40 PM)
Initial Notification: RTS Batch / Countywide Report Status (06/23/2023 @ 12:50 PM)
Good morning, Due to critical system issues which occurred last evening and overnight, the RTS reportgeneration process did experience some downtime, resulting in delayed reporting.In some cases, report generation processes did not run last evening. Here is the current status … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on Initial Notification: RTS Batch / Countywide Report Status (06/23/2023 @ 12:50 PM)
Initial Notification: Cognos Reports unavailable (06/23/2023 @ 12:15 PM)
Good morning, Due to critical system issues which occurred last evening and overnight, the Cognos report generation process did experience some downtime. As a result, the Cognos report generation processes did not run last evening. For today, please be mindful that … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on Initial Notification: Cognos Reports unavailable (06/23/2023 @ 12:15 PM)
RESOLVED: RTS now available (06/23/2023 @ 12:15 PM)
Good afternoon, The RTS System is now available. All customer-facing transactions can now be completed. Reports are delayed. Further guidance will be provided in a separate communicationabout reports. We apologize for the inconvenience and any impact on you or your … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on RESOLVED: RTS now available (06/23/2023 @ 12:15 PM)
RESOLVED: RTS now available (06/23/2023 @ 11:15 AM)
Good morning, Last night, the Department of Information Resources (DIR) Data Center Services (DCS) vendor notified TxDMV of a significant technical event which resulted in severe impact to the databases supporting our critical applications. As a result, our vendor had no … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on RESOLVED: RTS now available (06/23/2023 @ 11:15 AM)
Initial Notification: RTS Reports unavailable (06/23/2023 @ 07:30 AM)
Good morning, TxDMV Reports for the night of 6/22/2023 are not available, including the following: Finance1 Fee Type Funds Report2 Funds Remittance Report3 Week/Month TO Date Fees Report4 Monthly Funds Report5 E-Pay Deposit/Refund Notification Report6 VTR Funds Adjustment Report7 Out … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on Initial Notification: RTS Reports unavailable (06/23/2023 @ 07:30 AM)
Initial Notification: RTS Unavailable (06/23/2023 @ 07:00 AM)
Good morning, Last night, the Department of Information Resources (DIR) Data Center Services (DCS) vendor notified TxDMV of a significant technical event which resulted in severe impact to the databases supporting our critical applications. As a result, our vendor had no … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on Initial Notification: RTS Unavailable (06/23/2023 @ 07:00 AM)
Initial Notification: RTS POS Unavailable (06/22/2023 @ 08:03 PM)
Good evening, The Texas Department of Motor Vehicles (TxDMV) is currently implementing criticalmaintenance for the RTS Point-of-Sale (POS) System. Due to the nature of this maintenance, the RTS POS System is currently unavailable. Note: A notification update will be published … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on Initial Notification: RTS POS Unavailable (06/22/2023 @ 08:03 PM)
Initial Notification: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/22/2023 @ 5:25 PM)
Good afternoon, Counties are approving and recording payment in webDEALER but these paymentsand the associated transactions are not reflecting on the Payments Completed pageas expected. The transactions do continue to update to RTS and reflect as Approvedin webDEALER. Support Staff … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on Initial Notification: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/22/2023 @ 5:25 PM)
RESOLVED: RTS POS General Inventory Issue (06/22/2023 @ 11:20 AM)
Good morning, Following the release of RTS 23.3 over this past weekend, Inventorycould not be re-issued after voiding of general issue inventory. This issue has now been resolved. Inventory can now be re-issued after voiding general inventory. We apologize for the inconvenience … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on RESOLVED: RTS POS General Inventory Issue (06/22/2023 @ 11:20 AM)
Initial Notification: RTS POS General Inventory Issue (06/19/2023 @ 2:50 PM)
Good afternoon, Following the release of RTS 23.3 over the weekend, Support Staff areaware of the following issue: Issue: Inventory cannot be re-issued after voiding of general issue inventory. Workaround: Please set aside the plate for now, and do not … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on Initial Notification: RTS POS General Inventory Issue (06/19/2023 @ 2:50 PM)
Completed: RTS Release 23.3 (06/18/2023 @ 5:46 AM)
Good morning, The deployment of the Registration and Titling System (RTS) system updates was completed as of 5:46 AM this morning, Sunday, 06/18/2023. Thank you, Texas Department of Motor VehiclesIT Services Division Source: Tax Assessor-Collectors Completed: RTS Release 23.3 (06/18/2023 … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on Completed: RTS Release 23.3 (06/18/2023 @ 5:46 AM)
County RTS Release Notes 23.3 (06/16/2023 @ 3:15 PM)
Good afternoon, Over the weekend of June 17, 2023, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Titling System (RTS) with Release 23.3 which contains the content summarized below. Enhancements: RTS: • Discontinue SLPs – Univ. … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on County RTS Release Notes 23.3 (06/16/2023 @ 3:15 PM)
RESOLVED: RTS Connectivity Issues and transactions (06/14/2023 @ 4:00 PM)
Good afternoon, The RTS connectivity issues have now been resolved. RTS users can log in successfully. Gentle reminder on addressing transaction processing issues / recommended proceduresshould you experience similar issues in the futureScenario #1: You have completed the transaction but … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on RESOLVED: RTS Connectivity Issues and transactions (06/14/2023 @ 4:00 PM)
Reminder Notification: RTS Release 23.3 (06/17/2023 @ 6:00 PM)
Good afternoon, On the weekend of June 17, 2023, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Titling System (RTS) and associated applications. During the deployment window, you may experience intermittent connectivity when accessing the following RTS … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on Reminder Notification: RTS Release 23.3 (06/17/2023 @ 6:00 PM)
Update Notification: RTS Connectivity Issues and transactions (06/14/2023 @ 2:35 PM)
Good afternoon, TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in. Support staff has implemented a series of “unlocks” to address the RTS user log in issues. If you are a RTS user … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on Update Notification: RTS Connectivity Issues and transactions (06/14/2023 @ 2:35 PM)
Initial Notification: RTS Connectivity Issues (06/14/2023 @ 12:40 PM)
Good afternoon, TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in. Support staff has implemented a series of “unlocks” to address the RTS user log in issues. If you are a RTS user … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on Initial Notification: RTS Connectivity Issues (06/14/2023 @ 12:40 PM)
Initial Notification: RTS Release 23.3 (06/17/2023 @ 6:00 PM)
Good morning, On the weekend of June 17, 2023, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Titling System (RTS) and associated applications. During the deployment window, you may experience intermittent connectivity when accessing the following RTS … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on Initial Notification: RTS Release 23.3 (06/17/2023 @ 6:00 PM)
Update Notification: Inaccurate Countywide Reports (05/22/2023 @ 11:52 AM)
Good morning, The issues relating to countywide reports have now been resolved. Depending on your office ID, there are certain procedures you need to followin order to rerun requests to generate correct reports. Please reference the file attachment on this bulletin which provides information … Continue reading
Posted in Tax Assessor-Collectors
Comments Off on Update Notification: Inaccurate Countywide Reports (05/22/2023 @ 11:52 AM)