The Texas Department of Motor Vehicles (TxDMV) recently received reports of email-fraud
related to unaffiliated parties posing as representatives of the department. These types of
emails request you to update your account or your account profile, requiring you to provide
personal information that can be used for malicious purposes.
Example of suspicious email:
Note the email is sent from email@example.com, which is not a valid TxDMV address. The from
address for official TxDMV communications should be firstname.lastname@example.org, or a @txdmv.gov
Examples of suspicious text:
Note the email@example.com again, which is not from TxDMV. Also note the “Validate Your
Profile” link which is not valid, and is never requested by TxDMV.
Remember that legitimate emails from TxDMV will always be sent from an email address
that ends in @txdmv.gov. Also remember that TxDMV will never request your social
security number, date of birth, drivers license number, or passport number beyond your
initial online application. Malicious phishing emails that do not originate with the TxDMV
will typically request this type of information.
As a security measure we recommend you report any emails that appear to come from
the TxDMV which seem suspicious or unexpected, to the department at
Remember the following tips to protect yourself:
• Be wary of any emails you were not expecting. In cases where you can verify
with the sender, do so by phone.
• Think before you click. Scammers depend on impulsive clickers.
• Be very cautious of those urgent deadlines – i.e. messages from the IRS,
COVID-19, or your bank or credit card that demand an urgent response.
• Never enter your sensitive information in an untrusted site or pop-up window.
• Hover over a link with your mouse to determine if the link points to a legitimate
• Do not reply to any suspicious emails!
Again, to report a suspicious motor vehicle related email or to verify if a TxDMV email is
legitimate, please forward the email to Report-eFraud@txdmv.gov.
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: Awareness of Licensing eMail Scam (10/06/2023 @ 11:30 AM)