Initial Notification: RTS issue identified (12/16/2019) 10:30am Update

Update: The issue has been identified and a resolution will be implemented sometime today.  An update will be sent to notify users when the system will be unavailable prior the change being implemented.



Good morning,

An issue has been identified with the RTS system with processing transactions on a vehicle with expired registration.  Support staff are working to resolve the issue.  An update will be sent by 10:30 am. today (12/16/2019) or as new information becomes available.


A statewide ticket has been submitted for this issue: IN231407


If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 


We apologize for the inconvenience and any impact on you or your customers.


Thank you,


Department of Motor Vehicles

4000 Jackson Ave

Austin, TX 78731


Source: Tax Assessor-Collectors
Initial Notification: RTS issue identified (12/16/2019) 10:30am Update

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