Initial Notification: RTS issue identified (12/16/2019)

Good morning,

An issue has been identified with the RTS system with processing transactions on a vehicle with expired registration.  Support staff are working to resolve the issue.  An update will be sent by 10:30 am. today (12/16/2019) or as new information becomes available.


A statewide ticket has been submitted for this issue: IN231407


If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 


We apologize for the inconvenience and any impact on you or your customers.


Thank you,


Department of Motor Vehicles

4000 Jackson Ave

Austin, TX 78731


Source: Tax Assessor-Collectors
Initial Notification: RTS issue identified (12/16/2019)

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