Initial Notification: webDealer Unavailable (06/23/2023 @ 07:00 AM)

Good morning,

Last night, the Department of Information Resources (DIR) Data Center Services (DCS) vendor
notified TxDMV of a significant technical event which resulted in severe impact to the databases
supporting our critical applications. As a result our vendor had no alternative but to initiate the
process of recovering our databases. As of 8:00 AM, our databases are one-third recovered.
At the current rate of recovery, we estimate the databases will not be recovered until after
business hours today. Our vendor is providing regular progress updates through the day.
For this reason, our webDealer system will be unavailable today, Friday June 23, 2023.

We will continue to monitor progress and will provide an update no later than 12:00 PM today.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division


Source: Dealers and Manufacturers
Initial Notification: webDealer Unavailable (06/23/2023 @ 07:00 AM)

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