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Source: Dealers and Manufacturers
The Countdown Has Begun!
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Source: Dealers and Manufacturers
MVCPA publishes a rule adoption in the August 2, 2024, issue of the Texas Register.
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Source: Dealers and Manufacturers
Don't Wait! Sign up for the next level of webDEALER dealer training now!
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On August 1, 2024, the Texas Department of Motor Vehicles will implement changes within the Texas Permitting and Routing Optimization System (TxPROS) so that the permit names are consistent with Texas Transportation Code, Chapter 623, and recent changes to 43 Texas Administrative Code, Chapter 219. The term “crane” has been replaced with “unladen lift equipment motor vehicle” and the spelling of “fracing” has been changed to “fracking”. The permit type “super heavy” will now be one word, “superheavy”. The permit name changes to the Permit Type drop down selection in TxPROS are listed below:
The load descriptions and printed names on the permits will also have these name changes. For assistance or questions regarding these changes, please contact the TxDMV Permit Office at 1-800-299-1700, option 2.
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Source: Motor Carriers
Reminder: Oversize/Overweight Permit Name Changes
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Source: Dealers and Manufacturers
If you haven't already, SIGN UP for webDEALER Training!
Good morning,
The Registration and Titling System (RTS) planned maintenance was completed as
of 10:15 AM this morning, Sunday, 07/28/2024.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Completed: RTS System Maintenance (07/28/2024 @ 10:15 AM)
Good morning,
The webDEALER system maintenance was completed as of 10:15 AM this morning,
Sunday, 07/28/2024.
Please remember that if you used an Internet Down tag, you must enter the information
for that tag into webDEALER as soon as the system is accessible. Doing this will ensure
you always have the full allocation of unused Internet Down tags available when you need
them. Also remember that unused Internet Down tags are valid for one year from the
date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Completed: webDEALER System Maintenance (07/28/2024 @ 10:15 AM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) will be implementing system
maintenance for the webDealer System starting at 5:00 AM, Sunday (07/28/2024),
lasting up to 11:00 AM Sunday morning.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
Note: A notification update will be published once the webDealer maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Reminder: webDealer System Maintenance (07/28/2024 @ 5:00 AM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) will be implementing system
maintenance for the Registration and Title System (RTS) starting at 5:00 AM,
Sunday (07/28/2024), lasting up to 11:00 AM Sunday morning.
During the deployment window, the RTS POS and associated systems will be
unavailable.
A notification will be published once the system maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Reminder: RTS System Maintenance (07/28/2024 @ 5:00 AM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) will be implementing system
maintenance for the webDealer System starting at 5:00 AM, Sunday (07/28/2024),
lasting up to 11:00 AM Sunday morning.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
Note: A notification update will be published once the webDealer maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDealer System Maintenance (07/28/2024 @ 5:00 AM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) will be implementing system
maintenance for the Registration and Title System (RTS) starting at 5:00 AM,
Sunday (07/28/2024), lasting up to 11:00 AM Sunday morning.
During the deployment window, the RTS POS and associated systems will be
unavailable.
A notification will be published once the system maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS System Maintenance (07/28/2024 @ 5:00 AM)
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On August 1, 2024, the Texas Department of Motor Vehicles will implement changes within the Texas Permitting and Routing Optimization System (TxPROS) so that the permit names are consistent with Texas Transportation Code, Chapter 623, and recent changes to 43 Texas Administrative Code, Chapter 219. The term “crane” has been replaced with “unladen lift equipment motor vehicle” and the spelling of “fracing” has been changed to “fracking”. The permit type “super heavy” will now be one word, “superheavy”. The permit name changes to the Permit Type drop down selection in TxPROS are listed below:
The load descriptions and printed names on the permits will also have these name changes. For assistance or questions regarding these changes, please contact the TxDMV Permit Office at 1-800-299-1700, option 2.
|
Source: Motor Carriers
Oversize/Overweight Permit Name Changes
|
Source: Motor Carriers
REMINDER: Scheduled TxPROS Maintenance, Tuesday, July 23, 7 p.m.
Good morning,
The CrowdStrike global incident last week has affected the processing of the batch reports.
The following is where you can find the information for each day affected.
SUBSTATION SUMMARY/COUNTYWIDE
• Reporting for Thursday 7/18 is presented on Main Office CountyWide for 7/19
•Reporting for Thursday 7/18 is presented on Substation Summary for 7/18
Main Office:
• To Reconcile countywide: Main Office locations only need to re-run CountyWide for
7/18 and add to data reported for 7/19
BATCH INVENTORY ACTION REPORT & TITLE PACKAGE
• All locations will have to run by date from RTS POS Application
COMPLETED SET ASIDE TRANSACTION
• Will not be available
We appreciate your patience and understanding.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Update: RTS Batch Reports are delayed (07/22/2024 12:05 PM)
Good morning,
The TxDMV RTS Batch reports are still processing at this time, including transactions and
reporting. Support staff are aware and monitoring the delayed batch run. For this reason,
the Cognos Active Registration Cube, used for access to self-service reporting needs,
Cognos and Administrative Reporting will be delayed, including the following:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
An update will be published once reports are available.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Batch Reports are delayed (07/22/2024 9:30 AM)
Good morning,
The Texas Department of Motor Vehicles and our technology vendors have
restored all servers supporting department applications following the global
technology systems outage on Friday. This restoration includes RTS. Workstations
impacted by the global technology systems outage must also be individually
restored in each county in order to fully resume providing registration and title
services. Department staff partnered with TACA leadership over the past several
days to develop and test a step-by-step user guide instructing county offices on
how to restore TxDMV issued workstations. This user guide is included in this
communication and can be used by county offices immediately. The process for
restoring a workstation typically takes only a few minutes per computer. Once
restored the workstation should be fully functional.
To maximize department efforts in supporting all counties, we request each county
notify their respective Regional Service Center (RSC) managers when they have
restored all workstations in their county. Counties experiencing difficulty restoring
their workstations using the guide should report all issues to their respective RSC
managers for additional assistance. Your RSC manager can assist you with
troubleshooting or escalate an issue to department technical resources if they are
unable to assist.
Source: Tax Assessor-Collectors
Reminder Notification: RTS Unavailable (07/22/2024 @ 9:00 AM)
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Source: Motor Carriers
Scheduled TxPROS Maintenance, Tuesday, July 23, 7 p.m.
Good afternoon,
The Texas Department of Motor Vehicles and our technology vendors have restored all servers supporting department applications following the global technology systems outage on Friday. This restoration includes RTS. Workstations impacted by the global technology systems outage must also be individually restored in each county in order to fully resume providing registration and title services. Department staff partnered with TACA leadership over the past several days to develop and test a step-by-step user guide instructing county offices on how to restore TxDMV issued workstations. This user guide is included in this communication and can be used by county offices immediately. The process for restoring a workstation typically takes only a few minutes per computer. Once restored the workstation should be fully functional.
Source: Tax Assessor-Collectors
Update Notification: RTS Unavailable (07/21/2024 @ 3:25 PM)
Good afternoon,
The RTS System is unavailable.
The DIR security vendor, Crowdstrike, has experienced a global systemic failure.
Unfortunately, this is impacting agency systems, workstations and servers. TxDMV
workstations will likely be inoperable this morning, showing a blue screen or having
other issues. Additionally, agency systems, including RTS, are down. Support staff have
been working the issue with our vendor partners and DIR overnight, but no resolution
has been identified at this time.
Update: 07/20/2024 @ 12:50 PM.
RTS Operations have been restored but access to county tax accessor offices remains
dependent on the restoration of county workstations. Department staff is finalizing help
guide materials and plans to directly assist counties bring their workstations back to
full operation. We will begin distributing this information directly to counties by Monday.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Update Notification: RTS Unavailable (07/20/2024 @ 12:50 PM)
Good morning,
The RTS System is unavailable.
The DIR security vendor, Crowdstrike, has experienced a global systemic failure.
Unfortunately, this is impacting agency systems, workstations and servers. TxDMV
workstations will likely be inoperable this morning, showing a blue screen or having
other issues. Additionally, agency systems, including RTS, are down. Support staff have
been working the issue with our vendor partners and DIR overnight, but no resolution
has been identified at this time.
Update: 07/19/2024 @ 9:10am.
TxDMV Support Staff continue to work closely with DIR and our vendor partners
to recover our systems. We will continue to provide updates as they are made known.
Update: 07/19/2024 @ 12:00pm.
TxDMV Support Staff continue to work closely with DIR and our vendor partners
to recover our systems. DIR continues to engage with State Agencies and report
they are making steady progress on recovery efforts. We will continue to provide
updates as they become available.
Update: 07/19/2024 @ 2:55pm.
TxDMV Support Staff continue to work closely with the Texas Department of
Information Resources (DIR) and our vendor partners to recover our systems.
DIR continues to engage with State Agencies and report they are making steady
progress on recovery efforts. We will continue to provide updates as they
become available.
Update: 07/19/2024 @ 6:30pm.
TxDMV Support Staff continue to work closely with the Texas Department of
Information Resources (DIR) and our vendor partners to recover our systems.
DIR continues to engage with State Agencies and report they are making steady
progress on recovery efforts. We will continue to provide updates as they
become available.
We will provide another update tomorrow morning, Saturday, July 20, 2024,
by 10:00 AM CDST if the issue is not resolved by that time.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Update Notification: RTS Unavailable (07/19/2024 @ 6:30 PM)
Good afternoon,
The webDealer System is now available.
The Texas Department of Information Resources (DIR) security vendor, Crowdstrike,
experienced a global systemic failure which impacted the webDealer system early
this morning. Thank you for your patience and understanding while TxDMV Support
Staff worked closely with DIR and our vendor partners to resolve system issues.
We apologize for the inconvenience and any impact on you or your customers.
Please remember that if you used an Internet Down tag, you must enter the information
for that tag into webDealer as soon as the system is accessible. Doing this will ensure you
always have the full allocation of unused Internet Down tags available when you need them.
Also, remember that unused Internet Down tags are valid for one year from the date they
are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Resolved: webDealer Unavailable (07/19/2024 @ 6:15 PM)
Good morning,
The webDealer System is unavailable.
The DIR security vendor, Crowdstrike, has experienced a global systemic failure.
Unfortunately, this is impacting TxDMV systems, workstations and servers.
Agency systems, including webDealer, are down. Support staff have been
working the issue with our vendor partners and DIR overnight, but no resolution
has been identified at this time.
Update: 07/19/2024 @ 9:10am.
TxDMV Support Staff continue to work closely with DIR and our vendor partners
to recover our systems. We will continue to provide updates as they are made known.
Update: 07/19/2024 @ 2:55pm.
TxDMV Support Staff continue to work closely with the Texas Department of
Information Resources (DIR) and our vendor partners to recover our systems.
DIR continues to engage with State Agencies and report they are making steady
progress on recovery efforts. We will continue to provide updates as they
become available.
We will provide another update by 5:00 PM CDST if the issue is not resolved
by that time.
We apologize for the inconvenience and any impact on you or your customers.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible. Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Update Notification: webDealer Unavailable (07/19/2024 @ 2:55 PM)
Good morning,
The RTS System is unavailable.
The DIR security vendor, Crowdstrike, has experienced a global systemic failure.
Unfortunately, this is impacting agency systems, workstations and servers. TxDMV
workstations will likely be inoperable this morning, showing a blue screen or having
other issues. Additionally, agency systems, including RTS, are down. Support staff have
been working the issue with our vendor partners and DIR overnight, but no resolution
has been identified at this time.
Update: 07/19/2024 @ 9:10am.
TxDMV Support Staff continue to work closely with DIR and our vendor partners
to recover our systems. We will continue to provide updates as they are made known.
Update: 07/19/2024 @ 12:00pm.
TxDMV Support Staff continue to work closely with DIR and our vendor partners
to recover our systems. DIR continues to engage with State Agencies and report
they are making steady progress on recovery efforts. We will continue to provide
updates as they become available.
Update: 07/19/2024 @ 2:55pm.
TxDMV Support Staff continue to work closely with the Texas Department of
Information Resources (DIR) and our vendor partners to recover our systems.
DIR continues to engage with State Agencies and report they are making steady
progress on recovery efforts. We will continue to provide updates as they
become available.
We will provide another update by 5:00 PM CDST if the issue is not resolved
by that time.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Update Notification: RTS Unavailable (07/19/2024 @ 2:55 PM)
Good morning,
The webDealer System is unavailable.
The DIR security vendor, Crowdstrike, has experienced a global systemic failure.
Unfortunately, this is impacting TxDMV systems, workstations and servers.
Agency systems, including webDealer, are down. Support staff have been
working the issue with our vendor partners and DIR overnight, but no resolution
has been identified at this time.
Update: 07/19/2024 @ 9:10am.
TxDMV Support Staff continue to work closely with DIR and our vendor partners
to recover our systems. We will continue to provide updates as they are made known.
We will provide another update by 12:00 PM today if the issue is not resolved
by that time.
We apologize for the inconvenience and any impact on you or your customers.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible. Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Update Notification: webDealer Unavailable (07/19/2024 @ 9:10 AM)
Good morning,
The RTS System is unavailable.
The DIR security vendor, Crowdstrike, has experienced a global systemic failure.
Unfortunately, this is impacting agency systems, workstations and servers. TxDMV
workstations will likely be inoperable this morning, showing a blue screen or having
other issues. Additionally, agency systems, including RTS, are down. Support staff have
been working the issue with our vendor partners and DIR overnight, but no resolution
has been identified at this time.
Update: 07/19/2024 @ 9:10am.
TxDMV Support Staff continue to work closely with DIR and our vendor partners
to recover our systems. We will continue to provide updates as they are made known.
We will provide another update by 12:00 PM today if the issue is not resolved
by that time.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Update Notification: RTS Unavailable (07/19/2024 @ 9:10 AM)
