Good morning,

On Sunday, February 18, 2024, the Texas Department of Motor Vehicles (TxDMV) will update
the webDealer System starting at 5:00 AM, lasting up to 9:00 AM (02/18/2024). During the 
deployment window, webDealer will be unavailable.  

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. 
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Note: A notification update will be published once the webDealer deployment is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Initial Notification: webDealer Planned Maintenance (02/18/2024 @ 5:00 AM)

Good afternoon,

The webDealer performance issues have been resolved. The webDealer system is now available.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into 
webDealer as soon as the system is accessible. Doing this will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags
are valid for one year from the date they are printed.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Division

Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (02/07/2024 5:10 PM)

Good afternoon,

Some users have reported that the webDEALER system is experiencing intermittent performance
issues.  Support staff are aware and working to resolve the issues. We will provide updates as
more information becomes available. 

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (2/07/2024 @ 1:08 PM)

Source: Dealers and Manufacturers
Invite for webDEALER 101 Dealer Training

Good morning,

The webDealer system is now available.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into 
webDealer as soon as the system is accessible. Doing this will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags
are valid for one year from the date they are printed.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Division

Source: Dealers and Manufacturers
Resolved: webDEALER Unavailable (02/01/2024 08:25 AM)

Good morning,

The webDealer system is currently unavailable.  Support staff are engaged in
troubleshooting the issue.

An update will be sent once the issue has been resolved.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Initial Notification: webDealer unavailable (02/01/2024 @ 07:50 AM)

Good morning,

The deployment of the webDEALER system updates were completed as of 5:15 AM this
morning, Sunday, 01/21/2024.

Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Completed: webDEALER Release 24.1 (01/21/2024 @ 5:15 AM)

Good morning,

The deployment of the eLicensing system updates were completed as of 5:15 AM
this morning, Sunday, 01/21/2024.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Completed: eLicensing Release 24.1 (01/21/2024 @ 5:15 AM)

Good evening,

The webDealer performance issues have been resolved. The webDealer system is now available.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into 
webDealer as soon as the system is accessible. Doing this will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags
are valid for one year from the date they are printed.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Division

Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (01/19/2024 08:06 PM)

Good afternoon,

Over the weekend of January 20, 2024, the Texas Department of Motor Vehicles
(TxDMV) will update the webDealer System with Release 24.1 which contains the
content summarized below. 

Enhancements:

webDealer:

•  Vehicle License Plate Validations at Time of Assignment

•  Limit Plate Number Field to 7 Characters

•  Removal of Inspection Verification for Trailers/Travel Trailers When Creating Buyer Tags

•  Travel Trailer Vehicle Class Correction

Please note: For your convenience, the webDealer 24.1 Addendum is attached.
For detailed information about the items listed above, please refer to the Addendum.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

• RTS 24.1 webDEALER Addendum.pdf

Source: Dealers and Manufacturers
Correction: webDealer 24.1 Addendum (01/19/2024 @ 5:20 PM)

Good afternoon,

Over the weekend of January 20, 2024, the Texas Department of Motor Vehicles
(TxDMV) will update the webDealer System with Release 24.1 which contains the
content summarized below. 

Enhancements:

webDealer:

•  Vehicle License Plate Validations at Time of Assignment

•  Limit Plate Number Field to 7 Characters

•  Removal of Inspection Verification for Trailers/Travel Trailers When Creating Buyer Tags

•  Travel Trailer Vehicle Class Correction

Please note: For your convenience, the webDealer 24.1 Addendum is attached.
For detailed information about the items listed above, please refer to the Addendum.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

• RTS 24.1 webDEALER Addendum.pdf

Source: Dealers and Manufacturers
webDealer 24.1 Addendum (01/19/2024 @ 5:16 PM)

Good afternoon,

Some users have reported that the webDEALER system is experiencing intermittent performance
issues.  Support staff are aware and working to resolve the issues. We will provide updates as
more information becomes available. 

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (1/19/2024 @ 2:47 PM)