Good morning,

TxDMV is aware of an issue with the IRP Transmittal Report. We are actively working to correct
the issue and will send an update once the issue has been resolved.

Please do not remit funds until the issue is resolved. Thank you for your patience. 

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles

Source: Tax Assessor-Collectors
Informational: RTS – Cognos reporting and Funds Remittance (09/18/2025 @ 11:52 AM)

Good morning,

The Registration and Titling System (RTS) planned maintenance was completed as
of 10:00 AM this morning, Sunday, 09/14/2025.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Completed: RTS Planned Maintenance (09/14/2025 @ 10:00 AM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing planned maintenance
for the RTS System starting at 5:00 AM , Sunday (09/14/2025), lasting up to 11:00 AM.

Note: A notification will be published once the RTS maintenance is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Planned Maintenance (09/14/2025 @ 5:00 AM)

Good afternoon,

Due to a Shared Technology Services (STS) data center outage, which resulted in critical system issues,
the RTS report generation process did experience intermittent connectivity over the last couple of days.
This may have resulted in some delayed reporting. Therefore, the report generation processes may not
have run successfully. If you are experiencing reporting issues, please follow these steps.

General Reporting Instructions:

If you’re experiencing reporting issues, follow these steps:

Inventory Action Report 

1. Go to Inventory > Inventory Action Report

2. Enter 09/10/2025 or 09/11/2025 as the report date

Title Package Report 

1. Go to Reports > Title Package Report 

2. Enter 09/10/2025 or 09/11/2025 as the report date

If you are having issues balancing to your County-Wide or Substation Summary Report for 9/10/2025
or 9/11/2025, please use Cognos Week/Month-To-Date Fees Report for those dates.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles

Source: Tax Assessor-Collectors
Informational: Cognos Reports Processing (09/12/2025 @ 12:28 PM)

Good afternoon,

The Cognos system is now available.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos Unavailable (09/11/2025 @ 1:14 PM)

Good morning,

Certain report data did not not meet the cut-off timeline for processing.  For this
reason, some Cognos Reporting will be delayed as follows:

1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  IRP Transmittal Invoice Report

We expect the reports will be available by tomorrow morning.

An update will be published once reports are available.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Some Cognos Reports are delayed (09/11/2025 09:38 AM)

Good morning,

The Cognos system is currently unavailable due to a Shared Technology Services (STS)
data center outage. The STS Data Center Services (DCS) vendors and DIR have been
working with support staff overnight to correct the issue. However, no resolution has
been identified at this time. An update will be provided when the issue has been resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
Initial Notification: Cognos Unavailable (09/11/2025 @ 7:25 AM)

Good morning,

The RTS is currently unavailable due to a Shared Technology Services (STS) data center outage.
The STS Data Center Services (DCS) vendors and DIR have been working with support staff overnight
to correct the issue; however, no resolution has been identified at this time. An update will be provided
when the issue has been resolved. 

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (09/11/2025 @ 7:10 AM)

Good morning,

All Cognos reports are now available.

We apologize for the inconvenience and any impact on you and your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (09/10/2025 @ 10:34 AM)

Good morning,

Cognos Reporting is delayed for the following reports:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report

 An update will be provided when the above reports become available.

 We apologize for the inconvenience and any impact on you and your customers,

 Thank you,

 Texas Department of Motor Vehicles
 IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (09/10/2025 @ 8:10 AM)