Good afternoon,

Over the weekend of January 20, 2024, the Texas Department of Motor Vehicles (TxDMV)
will update the webDealer System starting at 6:00 PM Saturday (01/20/2024),
lasting up to 10:00 AM Sunday (01/21/2024).  During the deployment window, you may
experience intermittent connectivity issues when accessing the webDealer System. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. 
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Note: A notification update will be published once the webDealer deployment is
completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Initial Notification: webDealer Release 24.1 (01/20/2024 @ 6:00 PM)

Good afternoon,

The webDealer performance issues have been resolved. The webDealer system is now available.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into 
webDealer as soon as the system is accessible. Doing this will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags
are valid for one year from the date they are printed.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Division

Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (1/10/2024 6:11 PM)

Good afternoon,

Some users have reported that the webDEALER system is experiencing intermittent performance
issues.  Support staff are aware and working to resolve the issues. We will provide updates as
more information becomes available. 

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (1/10/2024 @ 1:40 PM)

Good morning,

The webDEALER login issue that some users were experiencing has been resolved. 

Please remember that if you used an Internet Down tag, you must enter the information for that 
tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have
the full allocation of unused Internet Down tags available when you need them. Also remember
that unused Internet Down tags are valid for one year from the date they are printed. 

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Resolved: webDEALER Login Issue (01/02/2024 10:07 AM)

Good morning,

The webDEALER login issue that some users were experiencing has been resolved. 

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Resolved: webDEALER Login Issues (01/02/2024 10:07 AM)

Good morning,

The Texas Department of Motor Vehicles (TxDMV) is aware that some webDEALER users are
experiencing issues logging into the webDEALER system. Support staff are working to resolve
the issue.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Initial Notification: webDEALER Login Issues (01/02/2024@ 9:00 AM)

Good afternoon,

The webDealer performance issues have been resolved. The webDealer system is now available.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into 
webDealer as soon as the system is accessible. Doing this will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags
are valid for one year from the date they are printed.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Division

Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (12/29/2023 1:02 PM)

Good morning,

Some users have reported that the webDEALER system is experiencing intermittent performance
issues.  Support staff are aware and working to resolve the issues. We will provide updates as
more information becomes available. 

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (12/29/2023 11:40 AM)

• 2024 Calendar.pdf
• 2024 AM Dates.pdf

Source: Dealers and Manufacturers
2024 Calendar and Application Manager Dates

Good morning,

The webDealer performance issues have been resolved. The webDealer system is now available.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into 
webDealer as soon as the system is accessible. Doing this will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags
are valid for one year from the date they are printed.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Division

Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (11/30/2023 10:47 AM)