Good afternoon,
The data issues regarding Out-Of-County fees for the Cognos Funds Remittance Report have
been resolved. Counties may now re-run their reports.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos Reports Unavailable (10/18/2023 @ 2:10 PM)
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Source: Tax Assessor-Collectors
October 2023 Motor Vehicle Title Manual Update
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Source: Motorist Services
October 2023 Motor Vehicle Registration Manual Update
Good morning,
The webDealer scheduled system maintenance was completed as of 10:45 AM
this morning, Sunday, October 15, 2023.
The webDealer system is now available.
We apologize for the inconvenience and any impact on you or your customers.
Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Resolved: Scheduled webDealer System Maintenance Completed (10/15/2023 @ 10:45 AM)
Good morning,
The Registration and Titling System (RTS) scheduled system maintenance was
completed as of 10:45 AM this morning, Sunday, October 15, 2023.
The RTS system is now available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Scheduled RTS System Maintenance Completed (10/15/2023 @ 10:45 AM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the RTS system starting at 5:00 AM on Sunday morning,
(10/15/2023), lasting up to 11:00 AM on Sunday morning (10/15/2023). Due to the
nature of this maintenance work, RTS will not be available during the Sunday
morning maintenance window.
Note: A notification update will be published once the RTS maintenance is
completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Scheduled Maintenance: RTS Unavailable (10/15/2023 @ 5:00 AM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the webDealer system starting at 5:00 AM on Sunday morning,
(10/15/2023), lasting up to 11:00 AM on Sunday morning (10/15/2023). Due to the
nature of this maintenance work, webDealer will not be available during the
Sunday morning maintenance window.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible. Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.
Note: A notification update will be published once the webDealer maintenance is
completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDealer Scheduled Maintenance: webDealer Unavailable (10/15/2023 @ 5:00 AM)
Good afternoon,
The data issues regarding Out-Of-County fees for the Cognos Funds Remittance Report
have been identified. Support staff are actively working on a resolution to this issue. We
anticipate the reports will be available early next week.
An update will be provided as more information becomes available.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Informational: Cognos Funds Remittance Report Issue (10/12/23 4:30 PM)
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Source: Motor Carriers
2023 Motor Carrier Division Customer Satisfaction Survey
Good morning,
The webDEALER login issue that some users were experiencing has been resolved.
Please remember that if you used an Internet Down tag, you must enter the information for that
tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have
the full allocation of unused Internet Down tags available when you need them. Also remember
that unused Internet Down tags are valid for one year from the date they are printed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Resolved: webDEALER Login Issues (10/12/2023 8:40 AM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) is aware that some webDEALER users are
experiencing issues logging into the webDEALER system. Support staff are working to resolve
the issue.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDEALER
as soon as the system is accessible. Doing this, will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Internet Down tags are valid for
one year from the date they are printed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDEALER Login Issues (10/12/2023 @ 8:18 AM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) is aware that some users were experiencing
login issues with the webDEALER system. TxDMV Support staff have resolved the login issue.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Informational: webDEALER Login Issues (10/11/2023 @ 12:00 PM)
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Source: Dealers and Manufacturers
TxDMV Board Meeting – October 12, 2023
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Source: Insurance Industry
TxDMV Projects and Operations Committee Meeting – October 11, 2023
Good morning,
The Texas Department of Motor Vehicles (TxDMV) recently received reports of email-fraud
related to unaffiliated parties posing as representatives of the department. These types of
emails request you to update your account or your account profile, requiring you to provide
personal information that can be used for malicious purposes.
Example of suspicious email:
Note the email is sent from info@txdmv.org, which is not a valid TxDMV address. The from
address for official TxDMV communications should be info@txdmv.gov, or a @txdmv.gov
valid address.
Examples of suspicious text:
Note the info@txdmv.org again, which is not from TxDMV. Also note the “Validate Your
Profile” link which is not valid, and is never requested by TxDMV.
Remember that legitimate emails from TxDMV will always be sent from an email address
that ends in @txdmv.gov. Also remember that TxDMV will never request your social
security number, date of birth, drivers license number, or passport number beyond your
initial online application. Malicious phishing emails that do not originate with the TxDMV
will typically request this type of information.
As a security measure we recommend you report any emails that appear to come from
the TxDMV which seem suspicious or unexpected, to the department at
Report-eFraud@txdmv.gov.
Remember the following tips to protect yourself:
• Be wary of any emails you were not expecting. In cases where you can verify
with the sender, do so by phone.
• Think before you click. Scammers depend on impulsive clickers.
• Be very cautious of those urgent deadlines – i.e. messages from the IRS,
COVID-19, or your bank or credit card that demand an urgent response.
• Never enter your sensitive information in an untrusted site or pop-up window.
• Hover over a link with your mouse to determine if the link points to a legitimate
address
• Do not reply to any suspicious emails!
Again, to report a suspicious motor vehicle related email or to verify if a TxDMV email is
legitimate, please forward the email to Report-eFraud@txdmv.gov.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: Awareness of Licensing eMail Scam (10/06/2023 @ 11:30 AM)
Good morning,
The issue where Texas by Texas (TxT) online renewals were not charging customers the
Mobility/Clean Air fee for small trailers has now been resolved.
Finance has completed issuing fund adjustments for the affected customer transactions.
Counties can now re-run their Cognos Week-to-Date Fees Report and Funds
Remittance Report. Once reviewed for accuracy, the Counties can remit funds in RTS.
We apologize for the inconvenience or any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Texas by Texas Small Trailer Online Registration Renewals (10/06/2023 @ 11:20 AM)
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Source: Insurance Industry
Original Title Programming Enhancement to webSALVAGE
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Source: Salvage Dealers
Update to Renewal Submission Window for TxDMV Dealer Licenses
Good morning,
The Texas by Texas (TxT) online renewals did not charge customers the Mobility/Clean
Air fee for small trailers who renewed between September 22nd through September 28th.
Customers that renewed registration for a small trailer online between September 22nd
through September 25th cannot be refunded because the sticker has already been mailed.
For these transactions, the Internet Batch Summary and Batch Detail reports will not match
the Week/Month to Date report.
Customers that renewed registration for a small trailer online between September 26th
through September 28th have been issued a refund and no sticker was printed. These
customers have received an email directing them to renew at their local Tax Assessor
Collectors’ office. These customers also have the option to renew online.
Update @ 11:30 AM, 10/03/2023
Attention Counties: For those customers who did not receive a refund –
Finance will begin issuing fund adjustments for the affected customer transactions.
Please do not remit funds for the fees until the fund adjustment is completed.
Finance estimates that the fund adjustments will take a few days to complete.
Updates will be provided as Finance works through the fund adjustment process.
We apologize for the inconvenience or any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Informational: Texas by Texas Small Trailer Online Registration Renewals (10/03/2023 @ 11:30 AM)
Good afternoon,
TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in.
Support staff has implemented a series of “unlocks” to address the RTS user log in issues.
If you are a RTS user that did not experience a login issue and/or did not experience any
lock out on your account, we still ask that you kindly log out of RTS, then log in again in order
to synchronize with RTS “unlock” commands so as to reestablish assured connectivity.
How to handle transactions after RTS unlocks
Scenario #1: You have completed the transaction but can’t print the transaction receipt.
○ Attempt to re-print the receipt
○ If unable to re-print, void the transaction and re-process the transaction
• You will need to run a transaction reconciliation report to obtain the trans ID#,
in order to void, should you not have the trans ID# already
Scenario #2: You did not complete the transaction, and when you try to complete it,
the system tells you that the transaction is still in-process.
○ Access the pending transaction from your set asides
○ This should allow you to access the transaction to complete processing
Scenario #3: You did not complete the transaction, and it’s not in set aside.
○ Run the transaction reconciliation report to verify those transactions
which are not completed
○ Redo transaction if the transaction was not completed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
RTS Connectivity Issues and transactions (10/02/2023 @ 5:20 PM)
Good afternoon,
TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in.
Support staff are working to resolve the issue. We will provide an update once the issue is resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (10/02/2023 @ 5:00 PM)
Good morning,
The webDealer system performance issues have been resolved. The webDealer system was available
as of 11:00 PM, Friday, September 29, 2023.
Please remember that if you used an Internet Down tag, you must enter the information for that tag into
webDealer as soon as the system is accessible. Doing this will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags
are valid for one year from the date they are printed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Division
Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (10/02/2023 @ 9:30 AM)
Good afternoon,
The Texas by Texas (TxT) online renewals did not charge customers the Mobility/Clean
Air fee for small trailers who renewed between September 22nd through September 28th.
Customers that renewed registration for a small trailer online between September 22nd
through September 25th cannot be refunded because the sticker has already been mailed.
For these transactions, the Internet Batch Summary and Batch Detail reports will not match
the Week/Month to Date report.
Customers that renewed registration for a small trailer online between September 26th
through September 28th have been issued a refund and no sticker was printed. These
customers have received an email directing them to renew at their local Tax Assessor
Collectors’ office. These customers also have the option to renew online.
We apologize for the inconvenience or any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Informational: Texas by Texas Small Trailer Online Registration Renewals (09/29/2023 @ 3:15 PM)
Good afternoon,
The webDEALER system is experiencing performance issues. Support staff are working to
troubleshoot the issue.
An update will be provided as information becomes available.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDEALER
as soon as the system is accessible. Doing this, will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Internet Down tags are valid for
one year from the date they are printed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (09/29/2023 3:10 PM)
Good morning,
The Texas by Texas (TxT) Mobility/Clean Air fee for small trailers issue has been resolved.
The Cash Drawer 99 Internet Renewal report is now available.
We apologize for the inconvenience or any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Texas by Texas Small Trailer Online Registration Renewals (09/29/2023 @ 10:30 AM)
