Good evening,

The Registration and Titling System (RTS) system maintenance was completed
as of 9:17 PM this evening, Friday, 03/24/2023.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Completed: RTS System Maintenance (03/24/2023 @ 9:30 PM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the Registration and Titling System (RTS) and associated applications
this evening, Friday, March 24, 2023.  During this evening’s maintenance window,
users may experience intermittent connectivity when accessing the following RTS
applications:

Starting at 7:00 PM Friday (03/24/2023), lasting up to 02:00 AM Saturday (03/25/2023):

• RTS POS
• webDealer

Note: A notification update will be published after the RTS deployment is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Scheduled Maintenance (03/24/2023 @ 07:00 PM)

Good afternoon,

The Texas Department of Motor Vehicles is aware of an intermittent issue in Texas.gov (NIC)
where some customers are unable to complete vehicle registration transactions.   

Please ensure that you continue to compare your RTS online vehicle renewal transactions
(99 Report) to Texas.gov (NIC) reports to ensure all paid transactions are successful. 

Support staff are working to identify and resolve the issue.

An update will be provided once the issue has been resolved.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Online Vehicle Registration Issue (03/23/2023 @ 1:58 PM)

Good evening,

The webDEALER system is now available. 

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed. 

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
Resolved: webDealer Available (03/23/2023 @ 08:45 PM)

Good evening,

The RTS system is now available. We apologize for the inconvenience and any impact
on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
Resolved: RTS Available (03/23/2023 @ 08:45 PM)

Good evening,

The Registration and Titling System (RTS) is currently unavailable.

Support staff are working to resolve the issue.

An update will be sent when the issue has been resolved.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (03/23/2023 @ 7:50 PM)

Good evening,

The deployment of the Registration and Titling System (RTS) updates was completed
as of 11:01 PM this evening, Friday, 03/10/2023.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Completed: RTS Release 23.2.1 (03/10/2023 @ 11:01 PM)

Good morning,

The Texas Department of Motor Vehicles (TxDMV) IT Support Staff discovered a 
minor issue, isolated to the RTS portion of the 23.2.1 Release, which was deployed
last evening.

A redeployment is scheduled for this evening, Friday, March 10, to update the
Registration and Titling System (RTS).  During the deployment window, you may
experience intermittent connectivity when accessing the following RTS application:

Starting at 10:30 PM Friday (03/10/2023), lasting up to midnight:

• RTS POS

Note: A notification update will be published after the RTS deployment is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Update: RTS Release 23.2.1 (03/10/2023 @ 10:30 PM)

Good evening,

The deployment of the Registration and Titling System (RTS) updates was completed
as of 10:56 PM this evening, Thursday, 03/09/2023.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Completed: RTS Release 23.2.1 (03/09/2023 @ 10:56 PM)

Good afternoon,

On the evening of March 9, 2023, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) and associated applications.  During
the deployment window, you may experience intermittent connectivity when accessing
the following RTS applications:

Starting at 10:00 PM Thursday (03/09/2023), lasting up to midnight:

• RTS POS
• webDealer
• eLicensing

Note: A notification update will be published after the RTS deployment is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Final Reminder: RTS Release 23.2.1 (03/09/2023 @ 10:00 PM)

Good afternoon,

On the evening of March 9, 2023, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) and associated applications.  During
the deployment window, you may experience intermittent connectivity when accessing
the following RTS applications:

Starting at 10:00 PM Thursday (03/09/2023), lasting up to midnight:

• RTS POS
• webDealer
• eLicensing

Note: A notification update will be published after the RTS deployment is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Reminder: RTS Release 23.2.1 (03/09/2023 @ 10:00 PM)

Good evening,

Details: TxDMV is aware of an issue in IVTRS/TxT where customers were under charged for 
their renewal. A permanent fix was implemented Friday night (3/3).

Workaround: The pending TxT/IVTRS renewals were processed Friday night (3/3). Counties
will receive a 99-report covering both 3/2 and 3/3. The pending TxT/IVTRS renewals with
release dates 3/2-3/6 with incorrect fees were automatically declined; those customers will
receive a refund and a renewal declined letter. VTR recommends that the counties tell these
customers to come into the county for their renewal or try again online.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: IVTRS/TxT Issue (03/03/2023 @ 10:52 PM)

Good morning,

Details:  TxDMV is aware of an issue in IVTRS/TxT where customers are under charged for 
their renewal. We are working on a permanent solution to this problem.

Workaround: TxDMV cancelled the renewal approval and sticker printing for Thursday (3/2).
These renewals will be reviewed and any with incorrect fees will be rejected. Rejections will
result in a refund to the customer, an email to the customer, and require that customer to
initiate another online renewal. This also means the counties will not receive their 99 report
this morning.

Tonight (3/3) TxDMV will re-enable the process to transition the online renewals (registrations
updated, stickers printed).  Tonight’s run will include the Thursday night records.

 
Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: IVTRS/TxT Issue (03/03/2023 @ 10:15 AM)

Good morning,

The Texas Department of Motor Vehicles IT department temporarily disabled the process last
night that would have transitioned all online renewals.  The counties will not receive their
99 report this morning.

Workaround: Tonight (3/3) TxDMV will re-enable the process to transition the online renewals
(registrations updated, stickers printed).  Tonight’s run will include the Thursday night records.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: IVTRS/TxT Issue (03/03/2023 @ 9:35 AM)

Good morning,

On the evening of Thursday, March 9, 2023, the Texas Department of Motor Vehicles
(TxDMV) will update the Registration and Titling System (RTS) with Release 23.2.1 which
contains the content summarized below. 

Enhancements:  

RTS

• RF 298134: Request for all RSCs to have RTS CORE functionality 

 webDealer    

• Enable Trailer Carry Capacity
• Indicator to allow auction dealers to bypass eTAG Inspection
  Verification
• Additional VIN Decoding when no TX record exists
• Additional VIN Decoding when there is a TX record
• Other bug fixes 

eLicensing

• eTAG contact must be owner or management
• Other bug fixes

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
County RTS Release Notes 23.2.1 (03/02/2023 @ 10:10 AM)