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Source: Dealers and Manufacturers
Webinar Invite for webDEALER 101 Dealer Training
Good morning,
TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in.
Support staff has implemented a series of “unlocks” to address the RTS user log in issues.
If you are a RTS user that did not experience a login issue and/or did not experience any
lock out on your account, we still ask that you kindly log out of RTS, then log in again in order
to synchronize with RTS “unlock” commands so as to reestablish assured connectivity.
How to handle transactions after RTS unlocks
Scenario #1: You have completed the transaction but can’t print the transaction receipt.
○ Attempt to re-print the receipt
○ If unable to re-print, void the transaction and re-process the transaction
• You will need to run a transaction reconciliation report to obtain the trans ID#,
in order to void, should you not have the trans ID# already
Scenario #2: You did not complete the transaction, and when you try to complete it,
the system tells you that the transaction is still in-process.
○ Access the pending transaction from your set asides
○ This should allow you to access the transaction to complete processing
Scenario #3: You did not complete the transaction, and it’s not in set aside.
○ Run the transaction reconciliation report to verify those transactions
which are not completed
○ Redo transaction if the transaction was not completed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
RTS Performance Issues and Transactions (02/20/2024 @ 10:31 AM)
Good morning,
The Registration and Titling System (RTS) performance issues have been resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS Performance Issues (02/20/2023 @ 10:22 AM)
Good morning,
TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in.
Support staff are working to resolve the issue. We will provide an update once the issue is resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Performance Issues (02/20/2024 @ 10:15 AM)
Good morning,
The webDEALER planned maintenance was completed as of 7:50 AM this morning, Sunday,
02/18/2024.
Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Completed: webDEALER Planned Maintenance (02/18/2023 @ 7:50 AM)
Good morning,
The Registration and Titling System (RTS) planned system maintenance was
completed as of 7:50 AM this morning, Sunday, February 18, 2024.
The RTS system is now available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Completed: Scheduled RTS Planned Maintenance (02/18/2024 @ 7:50 AM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the RTS System starting at 5:00 AM, Sunday (02/18/2024), lasting
up to 9:00 AM Sunday morning. During the deployment window, the RTS System
will be unavailable.
Note: A notification update will be published once the RTS system maintenance is
completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Final Reminder Notification: RTS Planned Maintenance (02/18/2024 @ 5:00 AM)
Good afternoon,
On Sunday, February 18, 2024, the Texas Department of Motor Vehicles (TxDMV) will update
the webDealer System starting at 5:00 AM, lasting up to 9:00 AM (02/18/2024). During the
deployment window, webDealer will be unavailable.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
Note: A notification update will be published once the webDealer deployment is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Final Reminder Notification: webDealer Planned Maintenance (02/18/2024 @ 5:00 AM)
Good morning,
On Sunday, February 18, 2024, the Texas Department of Motor Vehicles (TxDMV) will update
the webDealer System starting at 5:00 AM, lasting up to 9:00 AM (02/18/2024). During the
deployment window, webDealer will be unavailable.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
Note: A notification update will be published once the webDealer deployment is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDealer Planned Maintenance (02/18/2024 @ 5:00 AM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the RTS System starting at 5:00 AM, Sunday (02/18/2024), lasting
up to 9:00 AM Sunday morning. During the deployment window, the RTS System
will be unavailable.
Note: A notification update will be published once the RTS system maintenance is
completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Scheduled Maintenance (02/18/2024 @ 5:00 AM)
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Source: Motor Carriers
TxDMV Holiday Hours – Presidents Day 2024
Good afternoon,
All Cognos reports are now available.
We apologize for the inconvenience and any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos Reporting Issue (2/09/2024 @ 12:20 PM)
Good afternoon,
The webDealer performance issues have been resolved. The webDealer system is now available.
Please remember that if you used an Internet Down tag, you must enter the information for that tag into
webDealer as soon as the system is accessible. Doing this will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags
are valid for one year from the date they are printed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Division
Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (02/07/2024 5:10 PM)
Good afternoon,
Some users have reported that the webDEALER system is experiencing intermittent performance
issues. Support staff are aware and working to resolve the issues. We will provide updates as
more information becomes available.
We apologize for the inconvenience and any impact on you or your customers.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (2/07/2024 @ 1:08 PM)
Good morning,
TxDMV IT Support Staff are aware of an issue with Cognos Reporting affecting the following reports:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
We apologize for the inconvenience and any impact on you and your customers,
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Cognos Reporting Issue (2/07/2024 @ 10:25 AM)
Good afternoon,
Cognos system is now available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos Unavailable (02/06/2024 @ 2:25 PM)
Good afternoon,
The Cognos System is down. Support Staff are currently working to resolve the issue.
We will publish an update when the issues are resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Initial Notification: Cognos System Down 02/06/2023 2:12PM)
|
Source: Dealers and Manufacturers
Invite for webDEALER 101 Dealer Training
|
Source: Dealers and Manufacturers
TxDMV Board Meeting – February 8, 2024
Good morning,
The webDealer system is now available.
Please remember that if you used an Internet Down tag, you must enter the information for that tag into
webDealer as soon as the system is accessible. Doing this will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags
are valid for one year from the date they are printed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Division
Source: Dealers and Manufacturers
Resolved: webDEALER Unavailable (02/01/2024 08:25 AM)
Good morning,
The webDealer system is currently unavailable. Support staff are engaged in
troubleshooting the issue.
An update will be sent once the issue has been resolved.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible. Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDealer unavailable (02/01/2024 @ 07:50 AM)
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Source: Motorist Services
January 2024 Motor Vehicle Registration Manual Update
|
Source: Tax Assessor-Collectors
January 2024 Motor Vehicle Title Manual Update
|
Source: Tax Assessor-Collectors
Compliance Services Section Enhancements
|
Source: Tax Assessor-Collectors
Informational: NMVTIS Performance Issues (01/22/2024 @ 9:27 AM)
