Good afternoon,

The Cognos maintenance has been completed.

The following reports are now available:

     1. Title in Process with Hard Stops
     2. Hot Check Status Report
     3. Week/Month to date Fees Report

We apologize for the inconvenience and any impact on you and your customers,

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos – Cognos Intermittent Performance Issues (03/07/2024 @ 12:03 PM)

Good afternoon,

The Monthly version of the Week/Month-To-Date Fees Report will be disabled this evening
as we work to resolve the issue. Please do not run the Week/Month-To-Date Fees Report
until the intermittent performance issues have been resolved.

An update will be provided when the report becomes available.

We apologize for the inconvenience and any impact on you and your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Cognos Intermittent Performance Issues (03/06/2024 @ 3:20 PM)

Good morning,

Cognos is experiencing intermittent performance issues.  Support Staff are aware and
working to resolve the issue. Please do not run the following reports until the intermittent
performance issues have been resolved.

The following reports are currently unavailable:

     1. Title in Process with Hard Stops
     2. Hot Check Status Report
     3. Week/Month to date Fees Report

An update will be provided when the reports become available.

We apologize for the inconvenience and any impact on you and your customers,

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Cognos Intermittent Performance Issues (03/06/2024 @ 10:30 AM)

Good afternoon,

The Cognos intermittent performance issues have been resolved. Users can now run the
Week/Month-To-Date Fees Report. 

We apologize for the inconvenience and any impact on you and your customers,

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos – Week/Month-To-Date Fees Report (03/05/2024 @ 2:40 PM)

Good morning,

Cognos is experiencing intermittent performance issues. Support Staff are aware and
ask that you do not run the Week/Month-To-Date Fees Report until the performance
issues have been resolved.

An update will be provided when the above reports become available.

We apologize for the inconvenience and any impact on you and your customers,

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Cognos – Week/Month-To-Date Fees Report (03/05/2024 @ 10:24 AM)

Good afternoon,

RTS Batch processing is complete. All transactions for 2/28/2024 have processed and reports 
are now available.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: RTS Batch Reports are now available (2/29/2024 @ 1:13 PM)

Good morning,

The TxDMV RTS Batch for the night of 2/28/2024 is still processing at this time, including
transactions and reporting.  For this reason, the Cognos Active Registration Cube, used for
access to self-service reporting needs, Cognos and Administrative Reporting will be delayed,
including the following:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report

An update will be published once reports are available.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Batch Reports are delayed (2/29/2024 7:52 AM)

Good morning,

TxDMV is aware of reported RTS connectivity issues and that some RTS users could not log in.

Support staff has implemented a series of “unlocks” to address the RTS user log in issues.

If you are a RTS user that did not experience a login issue and/or did not experience any
lock out on your account, we still ask that you kindly log out of RTS, then log in again in order
to synchronize with RTS “unlock” commands so as to reestablish assured connectivity.

How to handle transactions after RTS unlocks

Scenario #1: You have completed the transaction but can’t print the transaction receipt.

        ○ Attempt to re-print the receipt
        ○ If unable to re-print, void the transaction and re-process the transaction
                    •  You will need to run a transaction reconciliation report to obtain the trans ID#,
                        in order to void, should you not have the trans ID# already

Scenario #2: You did not complete the transaction, and when you try to complete it,
                       the system tells you that the transaction is still in-process.

       ○ Access the pending transaction from your set asides
       ○ This should allow you to access the transaction to complete processing

Scenario #3: You did not complete the transaction, and it’s not in set aside.

       ○ Run the transaction reconciliation report to verify those transactions
            which are not completed
       ○ Redo transaction if the transaction was not completed.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
RTS Performance Issues and Transactions (02/27/2024 @ 9:38 AM)

Good morning,

The RTS and Cognos systems are available. 

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
Resolved: RTS and Cognos (11/27/2023 @ 9:17 AM)

Good morning,

We have received reports that RTS and Cognos are experiencing login issues. Support
staff are currently working to resolve the issues. 

We will publish an update when the issues are resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
Initial Notification: RTS and Cognos (02/27/2023 8:52 AM)

Good afternoon,

The Cognos system is now available.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos Unavailable (02/22/2024 @ 12:55 PM)

Good afternoon,

Due to a network event experienced this morning at the TxDMV Headquarters, the
Cognos System will need to be restarted at 12:15 PM for a short maintenance window.
During this time the Cognos System will be unavailable.

We will publish an update when the Cognos System becomes available.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
Initial Notification: Cognos System Unavailable 02/22/2024 12:15 PM)

Good morning,

The Registration and Titling System (RTS) is now available.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: RTS Unavailable (2/22/2024 @ 11:47 AM)

Good morning,

TxDMV is aware that RTS is unavailable. TxDMV HQ experienced a power outage a short time ago
which impacted our network connectivity and applications, including RTS.

Support staff are working to resolve the issue.  We will provide an update once the issue is resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (2/22/2024 @ 9:53 AM)

Good morning,

TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in.

Support staff has implemented a series of “unlocks” to address the RTS user log in issues.

If you are a RTS user that did not experience a login issue and/or did not experience any
lock out on your account, we still ask that you kindly log out of RTS, then log in again in order
to synchronize with RTS “unlock” commands so as to reestablish assured connectivity.

How to handle transactions after RTS unlocks

Scenario #1: You have completed the transaction but can’t print the transaction receipt.

        ○ Attempt to re-print the receipt
        ○ If unable to re-print, void the transaction and re-process the transaction
                    •  You will need to run a transaction reconciliation report to obtain the trans ID#,
                        in order to void, should you not have the trans ID# already

Scenario #2: You did not complete the transaction, and when you try to complete it,
                       the system tells you that the transaction is still in-process.

       ○ Access the pending transaction from your set asides
       ○ This should allow you to access the transaction to complete processing

Scenario #3: You did not complete the transaction, and it’s not in set aside.

       ○ Run the transaction reconciliation report to verify those transactions
            which are not completed
       ○ Redo transaction if the transaction was not completed.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
RTS Performance Issues and Transactions (02/20/2024 @ 10:31 AM)

Good morning,

The Registration and Titling System (RTS) performance issues have been resolved. 

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: RTS Performance Issues (02/20/2023 @ 10:22 AM)

Good morning,

TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in.

Support staff are working to resolve the issue.  We will provide an update once the issue is resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Performance Issues (02/20/2024 @ 10:15 AM)