Good afternoon,

The issues relating to countywide reports have now been resolved.

Depending on your office ID, there are certain procedures you need to follow
in order to rerun requests to generate correct reports. 

Please reference the file attachment on this bulletin which provides information
to help you determine your Office ID.

Procedure to rerun your report requests

For Office IDs 1 through 153 –

    Step 1.  Go to  Funds, Funds Management, rerun Countywide        

    Step 2.  Enter 5/18/2023 for the Report Date        

    Step 3.  Click Enter

For Office IDs 154 through 254 (if you are missing internet renewal transactions (99))  –

   (If you choose to not run Steps 1 through 7 below, and you are missing the 99 data,
   that data will automatically show up tomorrow, following tonight’s report run.)

   Step 1.  Go to Funds, Funds Management, Rerun Substation Summary

   Step 2 . Enter 5/18/2023 for the Report Date

   Step 3.  Choose Cash Drawer 99 only

   Step 4.  When prompted to Confirm Action CLT001, please confirm for the 5/18/2023 date

   Step 5.  Once Steps 1 to 4 are completed, go to  Funds, Funds Management, rerun Countywide

   Step 6.  Enter 5/18/2023 for the Report Date        

   Step 7.  Click Enter

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

• county office numbers.pdf

Source: Tax Assessor-Collectors
Resolved: Inaccurate Countywide Reports (05/19/2023 @ 03:25 PM)

Good morning,

The Texas Department of Motor Vehicles (TxDMV) is aware of inaccuracies within
the  countywide reports for Offices 1 through 153.  Currently, these reports are not
incorporating yesterday’s date (05/18/2023) within the reports.

Support Staff are working to resolve the issue. 

If necessary, please reference the file attachment on this bulletin which provides
information relating to Office ID numbers for your convenience.

An update will be sent once the issue is resolved, along with instructions on how
to rerun your countywide report.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

• county office numbers.pdf

Source: Tax Assessor-Collectors
Initial Notification: Inaccurate Countywide Reports for Offices 1 through 153 (05/19/2023 @ 10:20 AM)

Good morning,

The TxDMV RTS Batch for the night of 5/18/2023 is still processing at this time, including
transactions and reporting.  For this reason, the Cognos Active Registration Cube, used
for access to self-service reporting needs, Cognos and Administrative Reporting will be
delayed, including the following:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report

We expect that the reports will be available after 05:00 PM today. 

An update will be published once reports are available.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Batch Report is delayed (05/19/2023 @ 07:35 AM)

Good morning,

The RTS system maintenance is now completed.

The RTS system is now available.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: RTS Maintenance Completed (05/19/2023 @ 01:45 AM)

Good evening,

The Texas Department of Motor Vehicles (TxDMV) is currently implementing critical
maintenance for the RTS Point-of-Sale (POS) System.  Due to the nature of this
maintenance, the RTS POS System is currently unavailable. 

Note: A notification update will be published after the RTS maintenance is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS POS Unavailable (05/18/2023 @ 11:00 PM)

Good morning,

The TxDMV RTS Batch for the night of 5/11/2023 is still processing at this time, including
transactions and reporting.  For this reason, the Cognos Active Registration Cube, used for access to self-service reporting needs, Cognos and Administrative Reporting will be delayed, including the following:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report

We expect that the reports will be available by 1:30 PM today. 

Update @ 2:35 PM, 05/12/2023:

The RTS Batch Reporting for the night of 05/11/2023 has been processed.  RTS Batch
reports are now available.

Cognos Self-Service Reports are also available at this time.

The Cognos Active Registration Cube, used for access to Cognos and Administrative
Reporting, is still delayed at this time.  

We expect the Cognos Registration Cube reporting should be available by tomorrow.

UPDATE @ 09:10AM, Saturday, 05/13/2023:

Cognos Active Registration Cube processing has completed successfully.

ALL REPORTS (Self-Service, Cognos and Administrative) are now available.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Update Notification: Resolved: All RTS reports are now available (05/13/2023 09:10 AM)

Good morning,

The TxDMV RTS Batch for the night of 5/11/2023 is still processing at this time, including
transactions and reporting.  For this reason, the Cognos Active Registration Cube, used for access to self-service reporting needs, Cognos and Administrative Reporting will be delayed, including the following:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report

We expect that the reports will be available by 1:30 PM today. 

Update @ 2:35 PM, 05/12/2023:

The RTS Batch Reporting for the night of 05/11/2023 has been processed.  RTS Batch
reports are now available.

Cognos Self-Service Reports are also available at this time.

The Cognos Active Registration Cube, used for access to Cognos and Administrative
Reporting, is still delayed at this time.  

We expect the Cognos Registration Cube reporting should be available by tomorrow.

An update will be published once ALL reports are available.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Update Notification: RTS Batch Report is delayed (05/12/2023 02:35 PM)

Good morning,

 
The intermittent phone line connection issues observed on 05/11/2023 with the
TxDMV contact center have been resolved.

All TxDMV contact centers are operational and available.

We apologize for the inconvenience and any impact on you and your customers.

Thank you,

Texas Department of Motor Vehicles

IT Services Division

Source: Tax Assessor-Collectors
Resolved: CRD Call Center Available (5/12/2023 @ 09:33 AM)

Good morning,

The TxDMV RTS Batch for the night of 5/11/2023 is still processing at this time, including
transactions and reporting.  For this reason, the Cognos Active Registration Cube, used for access to self-service reporting needs, Cognos and Administrative Reporting will be delayed, including the following:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report

We expect that the reports will be available by 1:30 PM today. 

An update will be published once reports are available.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Batch Report is delayed (05/12/2023 07:24 AM)

Good evening,

The Texas Department of Motor Vehicles’ contact center has been experiencing intermittent phone line connection issues. 

Support staff were able to identify the cause of the connection issues and are working to resolve as quickly as possible. As work continues intermittent outages might be noticed on the VPN at Headquarters from 6:00 PM to 10:00 PM this evening.

We apologize for any inconvenience from dropped calls or extended wait times.

Thank you, 

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
Update Notification: CRD Call Center intermittently unavailable (05/11/2023 @ 04:48 PM)

Good afternoon,

The Texas Department of Motor Vehicles’ contact center is experiencing intermittent phone line connection issues. 

Support staff are working to resolve the issue as quickly as possible and apologize for any inconvenience from dropped calls or extended wait times.

Thank you, 

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
Initial Notification: CRD Call Center intermittently unavailable (05/11/2023 @ 11:47 AM)

Good afternoon,

RTS Batch processing is complete. All transactions for 5/8/2023 have processed and
reports as well as the Cognos Active Registration Cube are now available. 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: RTS Batch Reports are now available (5/9/2023 02:28 PM)

Good morning,

The TxDMV RTS Batch for the night of 5/8/2023 is still processing at this time, including
transactions and reporting.  For this reason, the Cognos Active Registration Cube, used for access to self-service reporting needs, Cognos and Administrative Reporting will be
delayed, including the following:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report

We expect that the reports will be available by 12 noon today. 

An update will be published once reports are available.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Update Notification: RTS Batch Report is delayed (05/09/2023 09:00 AM)

Good morning,

The TxDMV RTS Batch for the night of 5/8/2023 is still processing at this time, including
transactions and reporting.  For this reason, Cognos and Administrative Reporting will be
delayed, including the following:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report

We expect that the reports will be available by 12 noon today. 

An update will be published once reports are available.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Batch Report is delayed (5/9/2023 08:03 AM)

Good evening,

The RTS system performance issues have been resolved.

The RTS system is now available as of 07:10 PM, Monday, May 8, 2023..

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: RTS Performance Issues (05/08/2023 07:10 PM)

Good afternoon,

TxDMV is aware of reported RTS system performance issues.

Support staff are working to resolve the issue.  We will provide an update once the issue is resolved.

We apologize for the inconvenience and any impact on you or your customers.

Update @ 3:50PM:

We will be implementing an emergency restart of the RTS system at 4:00PM in order to
address performance issues.

Update @ 4:30PM:

Following the restart, we are still observing some performance issues.  Troubleshooting continues.

Update @ 5:00PM:

As troubleshooting continues, the RTS system will be unavailable, starting at 6:00 PM this evening,
Monday, May 8, 2023, lasting up to 7:30 PM this evening.

A notification will be published once RTS is available.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Update Notification: RTS Performance Issues (05/08/2023 05:00 PM)

Good afternoon,

TxDMV is aware of reported RTS system performance issues.

Support staff are working to resolve the issue.  We will provide an update once the issue is resolved.

We apologize for the inconvenience and any impact on you or your customers.

Update @ 3:50PM:

We will be implementing an emergency restart of the RTS system at 4:00PM in order to
address performance issues.

Update @ 4:30PM:

Following the restart, we are still observing some performance issues.  Troubleshooting continues.

A notification will be published once the performance issues have been resolved.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Update Notification: RTS Performance Issues (05/08/2023 04:30 PM)

Good afternoon,

TxDMV is aware of reported RTS system performance issues.

Support staff are working to resolve the issue.  We will provide an update once the issue is resolved.

We apologize for the inconvenience and any impact on you or your customers.

Update @ 3:50PM:

We will be implementing an emergency restart of the RTS system at 4:00PM in order to
address performance issues.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Update Notification: RTS Performance Issues (05/08/2023 03:50 PM)