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Source: Tax Assessor-Collectors
Informational: Tx.Gov Payment Processing Issues (10/03/2022 @ 11:15 AM)
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Source: Tax Assessor-Collectors
Informational: Tx.Gov Payment Processing Issues (10/03/2022 @ 11:15 AM)
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Source: Tax Assessor-Collectors
Compliance Services Revised Areas of Oversight
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Source: Motor Carriers
TxPROS: USDOT Number Requirement
Good evening,
The webDEALER planned maintenance was completed as of 10:43 PM this evening.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Completed: webDEALER Planned Maintenance (9/26/2022 10:20 PM)
Good afternoon,
An issue has been identified where certified lienholders are not being considered as part of
the “Willing County” validation with SB876 preventing some title transactions from processing
in webDEALER. In order to resolve this issue, planned maintenance will be performed
tonight, September 26, 2022 at 10:30 p.m.
A notification will be sent when the maintenance has been completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: webDEALER Planned Maintenance (9/26/2022 @ 10:00 PM)
Good afternoon,
The webDEALER intermittent performance issues have been resolved. We apologize for the
inconvenience and any impact on you or your customers.
Please remember that if you used an Internet Down tag, you must enter the information for that
tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the
full allocation of unused Internet Down tags available when you need them. Also remember that
unused Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (09/26/2022 12:05 PM)
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Source: Motor Carriers
Resolved: MCCS Performance Issues (09/26/2022 10:05 AM)
Good morning,
Some users have reported that the webDEALER system is experiencing intermittent performance
issues. Support staff are aware and working to resolve the issues. We will provide updates as
we work on the issues.
We apologize for the inconvenience and any impact on you or your customers.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDEALER
as soon as the system is accessible. Doing this, will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Internet Down tags are valid for
one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (09/26/2022 09:25 AM)
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Source: Motor Carriers
Initial Notification: Issue: MCCS Performance Issues (09/26/2022 09:15 AM)
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Source: Tax Assessor-Collectors
Resolved: DV Plate Inventory (09/22/2022 @ 8:30 PM)
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Source: Tax Assessor-Collectors
Informational: DV Plate Inventory (09/22/2022 @ 4:05 PM)
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Source: Motor Carriers
2022 Motor Carrier Division Customer Satisfaction Survey
Good morning,
TxDMV will be conducting scheduled workstation maintenance beginning the evening
of Saturday, September 24, 2022, starting at 8:00 PM lasting up to 10:00 AM on Sunday,
September 25, 2022. Your office has been identified as having some workstations subject
to this maintenance.
Once the scheduled maintenance begins, identified workstations in your office will be
remotely scanned by Austin HQ over the course of the weekend. Those workstations
may/may not receive updates from Austin HQ depending on current update status on
the workstation.
We ask that you leave your workstations powered on over the weekend so that Austin HQ
can determine whether certain workstations in your office may/may not require updates.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Workstation Weekend Maintenance (09/21/2022 08:15 AM)
Good morning,
Over the weekend, TxDMV Support added a new BRT shortcut icon to all RTS workstation public desktops statewide
in order to comply with this TPWD change.
Please see the attached updated instructions for accessing the new internet shortcut URL in order to access the new
BRT system:
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Update: New log on procedure for TPWD BRT System (09/19/2022 11:30 AM)
Good morning,
Texas Parks and Wildlife (TPWD) has updated their Boat Registration Information and
Titling System (BRITS) from the current Remote Desktop Connection protocol (RDP) on
your RTS workstation to a new workstation internet shortcut (URL).
Over this weekend, TxDMV Support will be adding a new BRITS shortcut icon to all RTS
workstation public desktops statewide in order to comply with this TPWD change. TPWD
has migrated to a URL-based connection as this will update BRITS to become a more reliable,
secure and manageable system.
The old BRITS system is still functional, but you are encouraged to use the new BRITS
desktop icon going forward since the old BRITS system will be eventually decommissioned.
Before retiring the old BRITS system, TxDMV and TPWD will ensure that all RTS workstations
will have the new BRITS shortcut icon on RTS public desktops.
The new BRITS desktop icon will point to this new internet shortcut URL in order to access
the BRITS system:
https://brits.trectpwd.state.tx.us/RDWeb/
To become more acquainted with the new BRITS desktop shortcut icon and logon procedure,
please reference the attachment contained in this bulletin. The attachment provides step by
step instructions to log on to the BRITS system using the new URL shortcut.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Reminder: New log on procedure for TPWD BRITS System (09/16/2022 10:50 AM)
Good morning,
TxDMV will be conducting scheduled workstation maintenance beginning the evening
of Saturday, September 17, 2022, starting at 8:00 PM lasting up to 10:00 AM on Sunday,
September 18, 2022. Your office has been identified as having some workstations subject
to this maintenance.
Once the scheduled maintenance begins, identified workstations in your office will be
remotely scanned by Austin HQ over the course of the weekend. Those workstations
may/may not receive updates from Austin HQ depending on current update status on
the workstation.
We ask that you leave your workstations powered on over the weekend so that Austin HQ
can determine whether certain workstations in your office may/may not require updates.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Reminder: Workstation Weekend Maintenance (09/16/2022 9:48 AM)
Good afternoon,
Texas Parks and Wildlife (TPWD) has updated their Boat Registration Information and
Titling System (BRITS) from the current Remote Desktop Connection protocol (RDP) on
your RTS workstation to a new workstation internet shortcut (URL).
Over this weekend, TxDMV Support will be adding a new BRITS shortcut icon to all RTS
workstation public desktops statewide in order to comply with this TPWD change. TPWD
has migrated to a URL-based connection as this will update BRITS to become a more reliable,
secure and manageable system.
The old BRITS system is still functional, but you are encouraged to use the new BRITS
desktop icon going forward since the old BRITS system will be eventually decommissioned.
Before retiring the old BRITS system, TxDMV and TPWD will ensure that all RTS workstations
will have the new BRITS shortcut icon on RTS public desktops.
The new BRITS desktop icon will point to this new internet shortcut URL in order to access
the BRITS system:
https://brits.trectpwd.state.tx.us/RDWeb/
To become more acquainted with the new BRITS desktop shortcut icon and logon procedure,
please reference the attachment contained in this bulletin. The attachment provides step by
step instructions to log on to the BRITS system using the new URL shortcut.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: New log on procedure for TPWD BRITS System (09/15/2022 2:35 PM)
Good afternoon,
TxDMV will be conducting scheduled workstation maintenance beginning the evening
of Saturday, September 17, 2022, starting at 8:00 PM lasting up to 10:00 AM on Sunday,
September 18, 2022. Your office has been identified as having some workstations subject
to this maintenance.
Once the scheduled maintenance begins, identified workstations in your office will be
remotely scanned by Austin HQ over the course of the weekend. Those workstations
may/may not receive updates from Austin HQ depending on current update status on
the workstation.
We ask that you leave your workstations powered on over the weekend so that Austin HQ
can determine whether certain workstations in your office may/may not require updates.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Workstation Weekend Maintenance (09/14/2022 3:20 PM)
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Source: Motorist Services
eVIEW for Specialty License Plate Design
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Source: Motor Carriers
TxDMV Holiday Hours – Labor Day 2022
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Source: Dealers and Manufacturers
Reminder: Fingerprinting Requirement for GDN & Franchised Dealer License Applicants Effective Sept. 1, 2022
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Source: Tax Assessor-Collectors
Adoption of Amended Texas Administrative Code §217.5 and §217.9
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Source: Insurance Industry
TxDMV publishes a rule proposal in the August 26, 2022, issue of the Texas Register.
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Source: Insurance Industry
TxDMV publishes rule adoptions in the August 26, 2022, issue of the Texas Register.
Good morning,
TxDMV IT Support is aware that some webDealer users are experiencing a “file is
damaged” error message when uploading or opening attachments to title transactions
in the webDealer application.
Please be aware that this error is not due to a webDealer application issue.
This error is due to title document attachments being scanned in at too high a resolution
setting, resulting in a very large document attachment file size in title transactions.
Recommendation for IDEAL SCANNER RESOLUTION SETTING for title transactions:
To avoid the “file is damaged” error, it is highly recommended that you scan title
documents at a lower resolution setting on your scanner device, resulting in a smaller
overall document attachment file size for your title transactions.
Each scanned title document attachment must be at least 200dpi and ideally
no more than 300dpi. The color selection should be Grayscale. The file size for the
scanned title transaction documents should be less than 10MB.
Please make sure that the resolution setting on your scanner device meets the minimum
200dpi resolution setting and does not exceed the maximum 300dpi resolution setting
when adding file attachments to title transactions.
Thank you for your understanding.
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Informational: webDealer "file is damaged" error message (08/25/2022 09:20 AM)