Good afternoon,
The webDEALER and MVDI systems have been restored to normal functionality. We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Resolved: webDEALER/MVDI Issues (3/23/2022 1:34 PM)
Good afternoon,
An issue has been reported with the webDEALER system where users are unable to view reports. In addition, the MVDI system will not allow users to lookup vehicles by VIN or plate number. Support staff are working to identify and resolve the issue.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Initial Notification: webDEALER /MVDI Issues (03/23/2022 12:55 PM)
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Source: Motor Carriers
Initial Notification: DCS SDC NetScaler Migration on 3/27/2022
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Source: Motor Carriers
Oversize/Overweight Permit Requirements Suspended to respond to Wildfires in Texas
Good afternoon,
Over the past several weeks, TxDMV IT has observed sporadic instances of RTS system slowness and
performance issues. Many of you have taken the time to report your observations and, in so doing,
have provided us with valuable details on symptoms observed. For this reason, we want to update
you on how we are addressing performance issues.
The IT Services Division created a taskforce consisting of members of our Applications Development,
Network, Server, Quality Assurance, Operations, Engineering, and Telecommunications groups. The
team is analyzing all reported RTS performance issues in order to determine the root cause and
develop a corrective action plan. While the taskforce has identified several concerns, we have not
found a decisive reason for the performance issues. However, the taskforce has been able to work on
remediating issues related to reported observations that may contribute to fixing the overall issue.
Therefore, we request that you continue to promptly report systems performance issues. Due to the
complexity of the RTS infrastructure, including software, hardware, and telecommunication
components, we rely on you as our front line for information, so the taskforce can continue its analysis
of the infrastructure. Continued data collection is necessary to develop a long-term solution.
Resolving RTS performance issues is a team effort. No observation is trivial, so please do not hesitate
to report any issues you are experiencing and continue to log trouble tickets. Your continued efforts
are critical to assisting the taskforce in successfully resolving an extremely complicated issue. We will
provide regular updates on the team’s progress.
We apologize for the inconvenience and impact on you and your customers, and thank you for
your continued assistance!
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Informational: Systems slowness issues – Update (03/18/2022 3:40 PM)
Good afternoon,
The DIR Network issue has been resolved. We apologize for the inconvenience and any impact on you or your customer.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Resolved: DIR Network issue (3/17/2022 @ 2:25 PM)
Good morning,
An issue has been reported with the connection between TxDMV Headquarters and the State Data Center. Due to this issue, users may experience intermittent network connectivity. Support Staff at the State Data Center are working to identify and resolve the issue. A notification will be sent once this issue is resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Initial Notification: DIR Network issue (3/17/2022 @ 11:40 AM)
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Source: Contractors and Vendors
Additional Senate Bill (SB) 876 Webinars for Registration and Title System (RTS) Release 12.0
Good morning,
The RTS system restart is complete. We apologize for the inconvenience and any impact
on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Complete: RTS system restart (3/2/2022 @ 9:34 AM)
Good morning,
An issue has been identified with the RTS system. Servers will be restarted at 9:15 AM
this morning to resolve the issue. Please remain logged out of the system until the restart
is complete.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
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Source: Tax Assessor-Collectors
Initial Notification: RTS Server Restart (3/2/2022 @ 9:15 AM)
Good morning,
The deployment of the Motor Carrier Credentialing System (MCCS) updates was completed
as of 05:19 AM this morning, 02/27/2022.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Motor Carriers
Completed: MCCS Release 12.0 (02/27/2022 @ 05:19 AM)
Good morning,
The deployment of the eLicensing system updates was completed as of 05:19 AM
this morning, 02/27/2022.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Completed: eLicensing Release 12.0 (02/27/2022 @ 05:19 AM)
Good morning,
The deployment of the webDEALER system updates was completed as of 05:19 AM this morning, 02/27/2022.
Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Completed: webDEALER Release 12.0 (02/27/2022 @ 05:19 AM)
Good morning,
The deployment of the Registration and Titling System (RTS) system updates was completed
as of 05:19 AM this morning, 02/27/2022.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Completed: RTS Release 12.0 (02/27/2022 @ 05:19 AM)
Good afternoon,
Over the weekend of February 25, 2022, the Texas Department of Motor Vehicles (TxDMV) will update the webDealer System with Release 12.0 which contains the content summarized below.
Enhancements:
webDealer:
Please note: For your convenience the webDealer 12.0 Addendum is attached. For detailed information about the items listed above, please refer to the Addendum.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
webDealer 12.0 Addendum (02/25/2022 @ 6:05 PM)
Good afternoon,
Over the weekend of February 25, 2022, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Titling System (RTS) with Release 12.0 which contains the content summarized below.
Enhancements:
RTS:
Please note: For your convenience RTS Release Notes 12.0 are attached. For detailed information about the items listed above, additional enhancements and issue resolutions after the release has been deployed, please refer to the TAC Hub (www.txdmv.gov/tax-assessor-collectors).
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
County RTS Release Notes 12.0 (02/25/2022 5:00 PM)
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Source: Contractors and Vendors
Senate Bill (SB) 876 Webinars for Registration and Title System (RTS) Release 12.0
Good afternoon,
On the weekend of February 25, 2022, the Texas Department of Motor Vehicles (TxDMV) will
update the eLicensing System starting at 6:00 PM Saturday (02/26/2022), lasting up to 10:00 AM
Sunday (02/27/2022). During the deployment window, you may experience intermittent connectivity
when accessing the system.
Note: A notification update will be published once the eLicensing deployment is completed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Reminder Notification: eLicensing Release 12.0 (02/25/2022 @ 3:25 PM)
Good afternoon,
On the weekend of February 25, 2022, the Texas Department of Motor Vehicles (TxDMV)
will update the webDEALER System starting at 6:00 PM Saturday (02/26/2022), lasting
up to 10:00 AM Sunday (02/27/2022). During the deployment window, you may experience
intermittent connectivity when accessing the system.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down
tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using
an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the
system is accessible. Doing this, will ensure you always have the full allocation of unused Internet
Down tags available when you need them. Internet Down tags are valid for one year from the date
they are printed.
Note: A notification update will be published once the webDEALER deployment is completed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Reminder Notification: webDEALER Release 12.0 (02/25/2022 @ 3:25 PM)
Good afternoon,
On the weekend of February 25, 2022, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) and associated applications. During the deployment window, you may experience intermittent connectivity when accessing the
following applications:
Starting at 6:00 PM Saturday (02/26/2022), lasting up to 10:00 AM Sunday (02/27/2022):
Note: A notification update will be published once the RTS deployment is completed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Reminder Notification: RTS Release 12.0 (02/25/2022 @ 3:25 PM)
Good afternoon,
On the weekend of February 25, 2022, the Texas Department of Motor Vehicles (TxDMV) will
update the Motor Carrier Credentialing System (MCCS) starting at 6:00 PM Saturday (02/26/2022),
lasting up to 10:00 AM Sunday (02/27/2022). During the deployment window, you may experience
intermittent connectivity when accessing the MCCS system.
Note: A notification update will be published once the MCCS deployment is completed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Motor Carriers
Reminder Notification: MCCS Release 12.0 (02/25/2022 @ 3:20 PM)
Good afternoon,
On the weekend of February 25, 2022, the Texas Department of Motor Vehicles (TxDMV) will update the eLicensing System starting at 9:00 PM lasting up to 11:59 PM on Saturday (2/26/2022). During the deployment window, you may experience intermittent connectivity when accessing the system.
Note: A notification update will be published after the eLicensing deployment is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: eLicensing Release 12.0.0 (2/26/2022 @ 9:00PM)
Good afternoon,
On the weekend of February 25, 2022, the Texas Department of Motor Vehicles (TxDMV)
will update the webDEALER System starting at 6:00 PM Saturday (2/26/2022), lasting
up to 1:30 AM Sunday (2/27/2022). During the deployment window, you may experience
intermittent connectivity when accessing the system.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down
tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using
an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the
system is accessible. Doing this, will ensure you always have the full allocation of unused Internet
Down tags available when you need them. Internet Down tags are valid for one year from the date
they are printed.
Note: A notification update will be published after the webDEALER deployment is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDEALER Release 12.0.0 (2/26/2022 @ 6:00PM)
Good afternoon,
On the weekend of February 25, 2022, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) and associated applications. During the deployment window, you may experience intermittent connectivity when accessing the following applications:
Starting at 6:00 PM Saturday (2/26/2022), lasting up to 1:30 AM Sunday (2/27/2022):
Note: A notification update will be published after the RTS deployment is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Release 12.0.0 (2/26/2022 @ 6:00PM)
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Source: Insurance Industry
TxDMV published rule proposals in the February 25, 2022, issue of the Texas Register
