Good afternoon,

TxDMV will be performing emergency maintenance this evening between 7:00 PM and 7:15 PM. Please ensure all transactions have been completed before 7:00 PM and no new transactions are started until the maintenance window has closed at 7:15 PM.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Good morning,

The network outage identified earlier was due to an outage on the Verizon carrier network. The outage was limited to TAC offices that are serviced by Verizon LTE. Verizon services have been restored and we have confirmed that those counties have regained network connectivity.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Good afternoon,

TxDMV is currently experiencing network connectivity issues.  TxDMV staff are currently troubleshooting these network issues.  We will send an update once the network issues have been resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Please review and distribute as appropriate.

This is a follow up to a communication on August 27, 2021, regarding the deployment of the Texas by Texas (TxT) application for online registration renewal.

The Texas Department of Motor Vehicles (TxDMV), in partnership with Texas.gov, has enhanced online renewal with a statewide application called TxT.  TxT is a “personalized digital assistant” allowing customers to conduct transactions easier, faster, and more securely.  Customers may create a personal account, link their vehicle(s) for quick checkout, and establish a user profile that includes stored payment information and other preferences.

While TxT is not being promoted until later this year in conjunction with the launch of the dedicated TxT mobile application, the web-based application is active and customers may renew their vehicle registration through it or the Internet Vehicle Title and Registration Service (IVTRS).  As a result, your office may need to compare reports from TxT and IVTRS to reconcile online revenue transactions processed through these different applications.  Below are the reports that may need to be reviewed for funds reconciliation.

IVTRS Reports

Your county may access IVTRS reports through one of two methods:

1. Run the reports on demand using the TPE Admin tool 
2. Receive the reports via daily email from NIC (five reports)

TxT Reports

Reports with TxT transactions will be emailed to your office like the current process for IVTRS reports. These reports may also be downloaded through the TPE Admin tool.

Logging in to TPE Admin tool to download the reports

• Access the system at https://tpe2admin-tx.cdc.nicusa.com/Texas/Login.aspx
• Confirm your login credentials are updated. If you’re unable to login, enter a ticket on ServiceNow to reset or unlock your TPE account at: https://dirsharedservices.service-now.com/sp?id=sc_cat_item&sys_id=d857ee0edbe95b009d8e5eea4b96196a
• The TPE Admin User Guide (attached) may be referenced to learn more about how to access reports

In addition to the TPE Admin User Guide, attached are a TPE Report Supplement and a TPE TxT Reconciliation Supplement. These guides were prepared by the Texas Department of Information Resources (DIR), and DIR representatives will attend the V.G. Young Conference in Round Rock at the Kalahari Resorts November 9-10, 2021, to answer questions related to this communication.

Meanwhile, the TxT home page may be accessed via: https://txt.texas.gov

Thank you,

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachments

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Please review and distribute as appropriate.

In order to strengthen Texas Department of Motor Vehicles (TxDMV) efforts to prevent and detect fraud, waste, and abuse, the Enforcement Division is streamlining functions pertaining to the Red Flag Referral process. The following changes are being implemented to expedite processing and expand tracking of red flag referrals:

• Effective immediately, please submit red flag referrals via the Motor Vehicle Dealer Online Complaint System to expedite the review of your transaction. We have developed a step-by-step guide to assist in processing your submissions.
• A new email address has been established to streamline communications. You may contact Enforcement at RedFlag@txdmv.gov to ask questions or obtain further information concerning your red flag referral.
• A new Red Flag Submission cover sheet has been created to allow county staff to submit pertinent information required for ENF to process the red flag referral.

In addition to these changes, we would also like to share that the Texas Comptroller of Public Accounts is the entity responsible for handling sales tax issues, which include potential sales tax fraud related to motor vehicle transactions.

You may report suspected tax fraud or criminal activity involving Texas taxes to their Criminal Investigations Division at cid@cpa.texas.gov or you may call them at 1-800-531-5441, Ext. 3-8707.

We are excited to deliver these additional tools to our county partners to better serve your needs. If you have any questions, you may contact your local compliance specialist or Chief Motor Vehicle Investigator, David George, at David.George@txdmv.gov.

Thank you, 

Corrie Thompson
Director, Enforcement Division
Texas Department of Motor Vehicles