Please review and distribute as appropriate.

The latest update to the NMVTIS Guide (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text. 

Chapter 1 – Overview
Section 1.5, “State Participation,” was updated to include a new map that reflects Kansas as a participating state.

Chapter 3 – County Error Corrections
Section 3.1, “Review,” was updated to clarify that a Regional Service Center no longer provides copies of the title paperwork from film history for a rejected title transaction and the county tax assessor-collector office should continue to process these through the Correct Title Rejection event in the Registration and Title System (RTS).

Chapter 7 – Title Numbers and Issue Date
Section 7.3, “Title Samples and Title Information,” was updated to clarify where to find the title issue date for a duplicate Nebraska title and to enter this date into RTS for this title type.

Thank you,

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Please review and distribute as appropriate.

This is being sent as a friendly reminder that the Texas Department of Motor Vehicles (TxDMV) will host a webinar to provide information on how the Enforcement Division and the Vehicle Titles and Registration (VTR) Division each work to serve the county tax offices.

The presentation will be a brief overview of the primary functions within each division, providing useful and important information specific to each section within the respective division.

For your convenience, we have attached a copy of the presentation so you may follow along during the webinar. The webinar schedule is listed below, and space is limited. Please reserve your virtual “seat” by registering through one of the links.

Webinars

Tuesday, October 19, 2021, at 10:00 AM – 11:00 AM CST
https://attendee.gotowebinar.com/register/1086336598147517456

Thursday, October 21, 2021, at 2:00 PM – 3:00 PM CST
https://attendee.gotowebinar.com/register/1424806959107213584

Thank you,

VTR Division
Enforcement Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

To: Tax Assessor-Collector

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles (TxDMV) strives to continually enhance our partnership with the county tax offices through transparency and communication. As part of this effort, we would like to take this opportunity to provide information on how the Enforcement Division will function as a result of it merging the Compliance and Investigations Division on August 1. We would also like to provide information on how the Enforcement Division and Vehicle Titles and Registration (VTR) Division each work to serve the county tax offices.

The presentation will be a brief overview of the primary functions within each division, providing useful and important information specific to each section within the respective division. Please join us online for this joint webinar provided by our Enforcement and VTR Divisions. The webinar schedule is listed below, and space is limited. Please reserve your virtual “seat” as soon as possible by registering through one of the links.

Webinars

Tuesday, October 19, 2021, at 10:00 AM – 11:00 AM CST
https://attendee.gotowebinar.com/register/1086336598147517456

Thursday, October 21, 2021, at 2:00 PM – 3:00 PM CST
https://attendee.gotowebinar.com/register/1424806959107213584

Thank you,

VTR Division
Enforcement Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Compliance Specialist.

Good afternoon,

The network connectivity issues have now been resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Good afternoon,

TxDMV is currently experiencing network connectivity issues.  TxDMV staff are currently troubleshooting these network issues.  We will send an update once the network issues have been resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles (TxDMV) is currently accepting applications for the Performance Quality Recognition Program.  The deadline for submission is October 31.

The TxDMV understands the importance of the services you provide, as well as the impact you have on the overall satisfaction of Texas motorists, and we want you to be recognized for your achievements in providing quality registration and titling services to the motoring public.  The Performance Quality Recognition Program, implemented in 2017, focuses on achievements in: business process, fraud prevention, customer service, and training.  Achievement in these pillars of your registration and titling work certainly merit recognition, and I invite each of you to apply.

The Performance Quality Recognition Program stipulates all recognitions expire one year after the county tax assessor-collector’s re-election.  As you are aware, 2020 was an election year; thus if you have previously received a PQRP recognition, that recognition expires later this year.  A previously recognized county tax assessor-collector must reapply to retain an existing recognition.  They may also apply for a higher level of recognition.  In either case, a new application is required.

The Performance Quality Recognition Program Application (Form VTR-004) can be found at www.txdmv.gov/county-recognition.  We are glad to assist you in this process and encourage you to contact your TxDMV Regional Service Center Manager if you have any questions or need assistance with obtaining data.

We recommend sending your completed application to County-Recognition@txdmv.gov.

Alternatively, you may send mailed applications to:

Texas Department of Motor Vehicles
Vehicle Titles and Registration Division
Attn: County Recognition Program
4000 Jackson Avenue
Austin, Texas 78731

Thank you for being “Driven to Serve!”

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.