Initial Notification: TxDMV Call Centers unavailable (4/5/2021 @ 10:14 AM)

Posted on April 5, 2021 by TxDMV

Good morning,

 

All Texas Department of Motor Vehicles call centers are currently unavailable. Telecommunication support staff are currently working to identify and resolve the issue. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you, 

 

Texas Department of Motor Vehicles

IT Department

 

Source: Dealers and Manufacturers
Initial Notification: TxDMV Call Centers unavailable (4/5/2021 @ 10:14 AM)

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April 2021 Motor Vehicle Title Manual Update

Posted on April 1, 2021 by TxDMV

Please review and distribute as appropriate.

The latest update to the Motor Vehicle Title Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text. 

Chapter 2 – Administration and Transaction Handling Procedures
Section 2.7, “Specially Marked Envelopes – Assembly Procedures,” was updated with the new mailing address for the imaging vendor, OpenText. 

Chapter 3 – Fees
Section 3.2, “Delinquent Transfer Penalty,” and Section 3.3, “Allocation of Transfer Fees,” were updated to remove reference to the Tax Collector’s Receipt for Texas Title Application/Registration/Motor Vehicle Tax (Form VTR-31-RTS), which is no longer in use.

Chapter 25 – Motor Vehicle Dealers
Section 25.2, “Duty of Vehicle Dealer on Sale of Certain Vehicles,” and Section 25.3, “Requirement of Motor Vehicle Dealers,” were updated to remove references that provided guidance on motor vehicle sales tax. Questions regarding motor vehicle sales tax should be directed to the Comptroller of Public Accounts.

Thank you,

 

Roland Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Motorist Services
April 2021 Motor Vehicle Title Manual Update

Posted in Motorist Services | Comments Off on April 2021 Motor Vehicle Title Manual Update

April 2021 Registration Manual Revisions

Posted on April 1, 2021 by TxDMV

Please review and distribute as appropriate.

The latest update to the Motor Vehicle Registration Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

The department welcomes your feedback and encourages you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text.

Chapter 2 – Commercial Vehicles
Section 2.7, “Foreign Commercial Vehicles Annual Permits,” was updated to remove any reference to “NAFTA” as the North American Free Trade Agreement was replaced by the United States–Mexico–Canada Agreement (USMCA).

Thank you,

 

Roland Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Motorist Services
April 2021 Registration Manual Revisions

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TxDMV Board Meeting – April 1, 2021

Posted on March 30, 2021 by TxDMV

Board Meeting Thursday, April 1, 2021 – 8:00 a.m. via telephone conference call using Webex or the toll free number below. If you have any technical questions about accessing the meeting, please send an email to Board.Tech.Help@txdmv.gov.

Instructions for accessing the meeting via Webex:
https://txdmv.webex.com/txdmv/onstage/g.php?MTID=e85ee814213efb7f6b314458c7820300b
Phone number for accessing the meeting via phone:
United States Toll Free: 1-844-740-1264
Event number/Access code: 133 521 0375
Event Passcode: 040121

Link to Meeting Agenda

TxDMV Board, committee, and advisory committee meetings are open to the public. However, all public participation on April 1 will be remote via telephone conference call due to the COVID-19 pandemic. Visit the TxDMV Board page for meeting agendas, material, public comment registration form, and transcripts here: https://www.txdmv.gov/about-us/txdmv-board-meetings.

Commenters must send an email to GCO_General@txdmv.gov or call (512) 465-5665 with one of the following prior to the agenda item being taken up:
1. a completed Public Comment Registration Form; or
2. the following information:
    a. the agenda item you wish to comment on;
    b. your name;
    c. your address (optional), including city, state, and zip code; and
    d. who you are representing.

 

Source: Dealers and Manufacturers
TxDMV Board Meeting – April 1, 2021

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TxDMV Finance and Audit Committee Meeting – March 31, 2021

Posted on March 30, 2021 by TxDMV

Finance and Audit Committee Meeting Wednesday, March 31, 2021 – 2:00 p.m. via telephone conference call using Webex or the toll free number below. If you have any technical questions about accessing the meeting, please send an email to Board.Tech.Help@txdmv.gov.

Instructions for accessing the meeting via Webex:
https://txdmv.webex.com/txdmv/onstage/g.php?MTID=e99234588f413250f3ce2f9ce85a0fff4
Phone number for accessing the meeting via phone:
United States Toll Free: 1-844-740-1264
Event number/Access code: 133 426 0334
Event Passcode: 033121

Link to Meeting Agenda

TxDMV Board, committee, and advisory committee meetings are open to the public. However, all public participation on March 31 will be remote via telephone conference call due to the COVID-19 pandemic. Visit the TxDMV Board page for meeting agendas, material, public comment registration form, and transcripts here: https://www.txdmv.gov/about-us/txdmv-board-meetings.

Commenters must send an email to GCO_General@txdmv.gov or call (512) 465-5665 with one of the following prior to the agenda item being taken up:
1. a completed Public Comment Registration Form; or
2. the following information:
    a. the agenda item you wish to comment on;
    b. your name;
    c. your address (optional), including city, state, and zip code; and
    d. who you are representing.

 

Source: News and Information
TxDMV Finance and Audit Committee Meeting – March 31, 2021

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Resolved: eLICENSING System Performance Degradation

Posted on March 26, 2021 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles vendor Salesforce has resolved the performance issues.   

We apologize for any inconvenience.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Resolved: eLICENSING System Performance Degradation

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Initial Notification: eLICENSING System Performance Degradation

Posted on March 26, 2021 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles vendor Salesforce has reported that eLicensing users may be experiencing issues with some functionality that is not available or running at less than optimal performance.

Salesforce support staff are working to resolve the issue. 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Initial Notification: eLICENSING System Performance Degradation

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Resolved: MyPlates is Unavailable

Posted on March 26, 2021 by TxDMV

Good morning,

MyPlates is now available.   We apologize for the inconvenience.

Thank you, 

Texas Department of Motor Vehicles
IT Services Division

 

Source: Motorist Services
Resolved: MyPlates is Unavailable

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Initial Notification: MyPlates is Unavailable

Posted on March 26, 2021 by TxDMV

Good morning,

MyPlates is currently unavailable.  IT support staff are working to resolve the issue. We apologize for the inconvenience.

Thank you, 

Texas Department of Motor Vehicles
IT Services Division

 

Source: Motorist Services
Initial Notification: MyPlates is Unavailable

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Complete: eLicensing Release 10.0.0 (3/20/2021 @ 10:47 PM)

Posted on March 21, 2021 by TxDMV

Good evening,

The deployment of the eLicensing system updates were completed as of 10:47 PM this evening, 3/20/2021.

Thank you,

Texas Department of Motor Vehicles

IT Department

 

 

Source: Dealers and Manufacturers
Complete: eLicensing Release 10.0.0 (3/20/2021 @ 10:47 PM)

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Postponed: webDEALER Release 10.0.0

Posted on March 19, 2021 by TxDMV

Good afternoon,

The webDEALER Release 10.0.0 has been postponed. A communication will be sent when a new date has been scheduled for the release.

Thank you, 

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Postponed: webDEALER Release 10.0.0

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Postponed: RTS/webDEALER Release 10.0.0

Posted on March 19, 2021 by TxDMV

Good afternoon,

The RTS/webDEALER Release 10.0.0 has been postponed. A communication will be sent when a new date has been scheduled for the release.

Thank you, 

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Postponed: RTS/webDEALER Release 10.0.0

Posted in Tax Assessor-Collectors | Comments Off on Postponed: RTS/webDEALER Release 10.0.0

Update: RTS/webDEALER Release 10.0.0 (3/20/2021 @ 6:00 PM)

Posted on March 17, 2021 by TxDMV

Good afternoon,

Over the weekend of March 19, 2021, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Titling System (RTS) and webDEALER System. During the deployment of the new release you may experience intermittent connectivity issues to the following applications:

Starting at 6:00 PM Saturday (03/20/2021) through 6:00 PM Sunday (3/21/2021):

  • RTS POS
  • Cognos
  • webDEALER

Note: A reply to all will be sent out when maintenance has been completed. Please contact the TxDMV Customer Service department if you experience issues after the maintenance has been completed.

 

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Update: RTS/webDEALER Release 10.0.0 (3/20/2021 @ 6:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Update: RTS/webDEALER Release 10.0.0 (3/20/2021 @ 6:00 PM)

Reminder: eLicensing Release 10.0.0 (3/20/2021 @ 10:00 PM)

Posted on March 17, 2021 by TxDMV

Good afternoon,

 

The Texas Department of Motor Vehicles (TxDMV) will update the eLicensing system with Release 10.0.0 on Saturday, March 20, 2021 starting at 10:00 PM until 11:00 PM. During the deployment of the 10.0.0 Release you may experience intermittent connectivity issues.

 

Note: A reply to all will be sent out when maintenance has been completed. Please contact the TxDMV Customer Relations Division if you experience issues after the maintenance has been completed.

 

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Reminder: eLicensing Release 10.0.0 (3/20/2021 @ 10:00 PM)

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Initial Notification: webDEALER Release 10.0.0 (3/20/2021 @ 6:00 PM)

Posted on March 17, 2021 by TxDMV

 

Good afternoon,

 

The Texas Department of Motor Vehicles (TxDMV) will update the webDEALER system with Release 10.0.0 on Saturday, March 20, 2021 starting at 6:00 PM until Sunday, March 21, 2021 at 6:00 PM. During the deployment of the 10.0.0 Release you may experience intermittent connectivity issues.

 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.  Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

 

Note: A reply to all will be sent out when maintenance has been completed. Please contact the TxDMV Customer Service department if you experience issues after the maintenance has been completed.

 

Thank you,

 

Texas Department of Motor Vehicles

IT Services Division

 

 

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Release 10.0.0 (3/20/2021 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Release 10.0.0 (3/20/2021 @ 6:00 PM)

Texas Department of Motor Vehicles Customer Service Survey – 2021

Posted on March 15, 2021 by TxDMV

The Texas Department of Motor Vehicles strives to provide premier customer service.  To help us on our path of continual improvement, the department would appreciate your feedback through a brief online survey that will take approximately five minutes. Your anonymous input and feedback will guide us in making improvements as soon as practical and will also be incorporated into a report submitted to the Texas State Legislature in June 2022.

We truly appreciate your time and willingness in completing this survey. This link will be available through April 15, 2021. For more information about the department, please visit www.TxDMV.gov.

Texas Department of Motor Vehicles Customer Service Survey – 2021

 

 

 

Source: Contractors and Vendors
Texas Department of Motor Vehicles Customer Service Survey – 2021

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Initial Notification: RTS Release 10.0.0 (3/12/2021 @ 1:45 PM)

Posted on March 12, 2021 by TxDMV

Good afternoon,

Over the weekend of March 20, 2021, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Titling System (RTS) Systems. During the deployment of the new release you may experience intermittent connectivity issues to the following applications:

Starting at 6:00 PM Saturday (03/20/2021) through 6:00 PM Sunday (3/21/2021):

  • RTS POS
  • Cognos

During the deployment of the 10.0.0 Release you may experience intermittent connectivity issues.

 

Note: A reply to all will be sent out when maintenance has been completed. Please contact the TxDMV Customer Service department if you experience issues after the maintenance has been completed.

 

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Release 10.0.0 (3/12/2021 @ 1:45 PM)

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Initial Notification: MCCS Release 10.0.0 (3/12/2021 @ 1:40 PM)

Posted on March 12, 2021 by TxDMV

Good afternoon,

Over the weekend of March 20, 2021, the Texas Department of Motor Vehicles (TxDMV) will update the MCCS system. During the deployment of the new release you may experience intermittent connectivity issues to the following applications:

 Starting Saturday (3/20/2021) at 7:00 PM until 8:00 PM: 

  • MCCS

Note: A reply to all will be sent when the maintenance is complete. Please contact the TxDMV Customer Service department if you experience system issues after the maintenance has been completed.

 Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Motor Carriers
Initial Notification: MCCS Release 10.0.0 (3/12/2021 @ 1:40 PM)

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Reminder: eLicensing Release 10.0.0 (3/12/2021 @ 1:37 PM)

Posted on March 12, 2021 by TxDMV

Good afternoon,

 

The Texas Department of Motor Vehicles (TxDMV) will update the eLicensing system with Release 10.0.0 on Saturday, March 20, 2021 starting at 10:00 PM until 11:00 PM. During the deployment of the 10.0.0 Release you may experience intermittent connectivity issues.

 

Note: A reply to all will be sent out when maintenance has been completed. Please contact the TxDMV Customer Service department if you experience issues after the maintenance has been completed.

 

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Reminder: eLicensing Release 10.0.0 (3/12/2021 @ 1:37 PM)

Posted in Dealers and Manufacturers | Comments Off on Reminder: eLicensing Release 10.0.0 (3/12/2021 @ 1:37 PM)

Resolved: Network Issues

Posted on March 10, 2021 by TxDMV

Our network issues have been resolved.  

We apologize for any inconvenience.   

 

 

Source: Motor Carriers
Resolved: Network Issues

Posted in Motor Carriers | Comments Off on Resolved: Network Issues

Resoved: Network Issue (3/10/2021 @ 10:00 AM)

Posted on March 10, 2021 by TxDMV

Good morning,

The network issues have been resolved.  We apologize for the inconvenience and any impact on you or your customers.

Thank you, 

Texas Department Of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Resoved: Network Issue (3/10/2021 @ 10:00 AM)

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Network Issues

Posted on March 10, 2021 by TxDMV

We are currently experiencing technical issues with our network. We are working to resolve the issues as quickly as possible. 

We apologize for any inconvenience.   

 

 

Source: Motor Carriers
Network Issues

Posted in Motor Carriers | Comments Off on Network Issues

Initial Notification: Network Issue (3/10/2021 @ 9:00 AM)

Posted on March 10, 2021 by TxDMV

Good morning,

 The agency is currently experiencing network issues and working to resolve. An update will be sent by 12:00 PM or as more information becomes available.

 Thank you, 

Texas Department Of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Initial Notification: Network Issue (3/10/2021 @ 9:00 AM)

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Informational: webDEALER/webSALVAGE (3/5/2021 @ 6:00 PM)

Posted on March 6, 2021 by TxDMV

Some records that were submitted on Thursday, March 4th have the Previous Owner Name as “STEPHEN BANDA AUTOMALL’.  These can be viewed under Documents on the title preview 

There are two ways to correct this.

  1. Web Dealer Titles that have not been approved need to:

A County user needs to return the transaction to the Dealer.

Have the Dealer edit the “Evidence of Ownership and Supporting Documents” in the Title Preview for the Title application.

  • Remove the document(s) from the “Evidence of Ownership and Supporting Documents” page.
  • Re save the Evidence of Ownership and re-upload the Documents.  Return to the Title Preview.
  • Calculate fees and resubmit the Title application to County to review.
  1. Web Dealer Title transactions that have been approved and should be in the void window.

A County user needs to void the approved Web Dealer Title Transaction in Web Dealer or RTS-POS.

  • When voiding the approved transaction return it to the Dealer.

Have the Dealer edit the “Evidence of Ownership and Supporting Documents” in the Title Preview for the Title application.

  • Remove the document(s) from the “Evidence of Ownership and Supporting Documents” page.
  • Re save the Evidence of Ownership and re-upload the Documents.  Return to the Title Preview.
  • Calculate fees and resubmit the Title application to County to review.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles IT Division

 

 

 

 

 

 

Source: Tax Assessor-Collectors
Informational: webDEALER/webSALVAGE (3/5/2021 @ 6:00 PM)

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Informational: webDEALER/webSALVAGE (3/5/2021 @ 1:20 PM)

Posted on March 5, 2021 by TxDMV

Good afternoon,

webDEALERS/webSALVAGE users may experience a slight delay or slowness as a significant number of users attempt to connect and resume processing transactions. If you experience difficulty processing transactions, please try again at a later time.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Division

 

 

 

 

 

 

Source: Dealers and Manufacturers
Informational: webDEALER/webSALVAGE (3/5/2021 @ 1:20 PM)

Posted in Dealers and Manufacturers | Comments Off on Informational: webDEALER/webSALVAGE (3/5/2021 @ 1:20 PM)