Informational: Brief Service Interruption (4/23/2021 @ 2:07PM)

Posted on April 23, 2021 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles had a brief statewide interruption of service at 2:07PM today. This issue has now been resolved. We apologize for the inconvenience and any impact on you or your customers.

Thank you, 

Texas Department of Motor Vehicles
IT Department  

 

 

 

 

Source: Dealers and Manufacturers
Informational: Brief Service Interruption (4/23/2021 @ 2:07PM)

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Resolved: webDEALER System is Available (4/20/2021 @ 3:22 PM)

Posted on April 20, 2021 by TxDMV

Good afternoon,

The webDEALER system was available as of 3:20 PM, 4/20/2021. We apologize for the inconvenience and any impact on you or your customers.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER System is Available (4/20/2021 @ 3:22 PM)

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Initial Notification: webDEALER Unavailable (4/20/2021 @ 3:10PM)

Posted on April 20, 2021 by TxDMV

Good afternoon,

The webDEALER system is currently unavailable. Support staff are working to identify and resolve the issue. We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Unavailable (4/20/2021 @ 3:10PM)

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Phishing email warning – webDEALER/eTAG

Posted on April 20, 2021 by TxDMV

Texas DMV

WARNING

The Texas Department of Motor Vehicles (TxDMV) has received reports of potential phishing activity involving the webDEALER/eTAG system(s) using emails that appear to be from TxDMV.

Be advised that TxDMV will NOT ask you:

  • To click a link in an email to access TxDMV systems.
  • For your social security number or other sensitive, personal information by email if you have not initiated an outreach to us.

Always access your accounts with us through the TxDMV website. Never click on a link in an email you are not expecting that looks like it came from TxDMV. Many phishing scams can look legitimate, which is why TxDMV will not send out a general email asking for information from you with an embedded link.

If you have any questions or if you receive an email you are not expecting from TxDMV asking you for information, please call 1-888-368-4689 and our customer care team will be glad to help you.

Sincerely,
Information Technology Services Division (ITSD)

Source: Dealers and Manufacturers
Phishing email warning – webDEALER/eTAG

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Huntsville Lockdown – April 14th

Posted on April 14, 2021 by TxDMV

As of today, April 14, 2021, the TxDMV Huntsville warehouse is still under lock-down status. Over the last few days, TDCJ has provided a small crew of inmates to process orders received from TxDMV-Allocations. Orders for the Counties and
Regional Service Centers are running 1 to 2 days behind normal. Special Plates are being processed with a 1 to 2-day delay as well. I anticipate the lock-down ending early next week. More information will be provided when it becomes available.

 

Best regards, ­­­­­

 

Brad Beaty
||
Program Specialist III
Texas Department of Motor Vehicles

Finance and Administrative Services Division

Email:
brad.beaty@txdmv.gov  

Phone:
512-465-1438

Phone: 512-565-7495 cell

 

Tell us how we’re doing. Complete our
customer satisfaction survey

 

Source: Tax Assessor-Collectors
Huntsville Lockdown – April 14th

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webDEALER Programming for End of Waiver Period Due to COVID-19

Posted on April 13, 2021 by TxDMV

Please review and distribute as appropriate.

Governor Greg Abbott waived the time in which to apply for a vehicle title and the associated delinquent transfer penalty on March 16, 2020.  As a result, the delinquent transfer penalty does not apply during the waiver period.  Additionally, the Comptroller of Public Accounts (CPA) provided an extension for when motor vehicle sales tax is due and subsequently when the delinquent sales tax penalty may be assessed for a title transaction.

The temporary waiver period covers March 16, 2020, through April 14, 2021 (395 days). Compliance with all registration and titling requirements is required on April 15, 2021.  Title applications submitted through webDEALER after April 14, 2021, will be assessed the delinquent transfer penalty based on the date of sale, and webDEALER will automatically exclude the waiver period from calculation of the penalty.

Programming to allow modification of the delinquent sales tax penalty will remain available to ensure title applications eligible for the motor vehicle sales tax extension are assessed the penalty appropriately.  The CPA should be consulted regarding questions on assessing the delinquent sales tax penalty.  For additional information on the end date of the extension for motor vehicle sales tax, please visit the CPA website at https://comptroller.texas.gov/taxes/motor-vehicle/sales-use.php

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Contractors and Vendors
webDEALER Programming for End of Waiver Period Due to COVID-19

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End of Waiver to Extend Acceptance Timeframe of the Law Enforcement Identification Number Inspection (Form VTR-68-A) due to COVID-19

Posted on April 13, 2021 by TxDMV

Please review and distribute as appropriate.

Governor Greg Abbott waived the time in which to apply for a vehicle title and the associated delinquent transfer penalty as of March 16, 2020.  As a result, the 30-calendar day timeframe to accept a Law Enforcement Identification Number Inspection (Form VTR-68-A) was extended until the end of the waiver period.  The temporary waiver period covers March 16, 2020, through April 14, 2021.

Effective April 15, 2021, a Form VTR-68-A may not be accepted if it was completed more than 30 days prior to the date of submission.

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Motorist Services
End of Waiver to Extend Acceptance Timeframe of the Law Enforcement Identification Number Inspection (Form VTR-68-A) due to COVID-19

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End of Statutory Waivers Due to COVID-19: Processing Vehicle Registration and Title Transactions and Enforcement of Registration

Posted on April 13, 2021 by TxDMV

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles announced in December of 2020 that the temporary waivers issued by Governor Greg Abbott regarding certain vehicle registration and titling requirements would last through April 14, 2021. The temporary waiver period covers March 16, 2020, through April 14, 2021.

A driver operating a motor vehicle on a Texas public roadway with expired registration after April 14, 2021, is subject to citation by law enforcement and a late registration penalty. 

As a reminder, select “Invalid Reason” on the Registration Additional Info REG039 screen in the Registration and Title System (RTS) if the owner does not have a valid reason for the delinquency. If the owner presents evidence of a valid reason for the delinquency as specified in 43 Texas Administrative Code §217.28(e)(6), select “Valid Reason” on the Registration Additional Info REG039 screen in RTS. The waiver is not a valid reason for delinquent registration.

Delinquent title applications submitted to the county tax assessor-collector’s office after April 14, 2021, should be assessed a delinquent transfer penalty based on the date of sale, excluding the days of the temporary waiver period. The attached delinquent transfer penalty calculator is being provided to assist in subtracting the waiver period from the calculation of the delinquent transfer penalty for vehicles sold prior to or during the waiver period. The penalty should be modified on the Sales Tax TTL012 screen based on the amount calculated.

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Dealers and Manufacturers
End of Statutory Waivers Due to COVID-19: Processing Vehicle Registration and Title Transactions and Enforcement of Registration

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Enforcement of Registration: Lifting of Waivers Due to COVID-19

Posted on April 13, 2021 by TxDMV

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles announced in December of 2020 that the temporary waivers issued by Governor Greg Abbott regarding certain vehicle registration requirements would last through April 14, 2021. The temporary waiver period covers March 16, 2020, through April 14, 2021.

A driver operating a motor vehicle on a Texas public roadway with expired registration after April 14, 2021, is subject to citation by law enforcement and a late registration penalty. 

Thank you,

 

Roland Luna, D. Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Motorist Services
Enforcement of Registration: Lifting of Waivers Due to COVID-19

Posted in Motorist Services | Comments Off on Enforcement of Registration: Lifting of Waivers Due to COVID-19

eLINC System is back online

Posted on April 9, 2021 by TxDMV

The eLINC system is back online. 

The TxDMV regrets the earlier inconvenience. 

 

Source: Motor Carriers
eLINC System is back online

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eLinc System is Offline

Posted on April 9, 2021 by TxDMV

The eLinc system is experiencing technical difficulties and is currently offline. 

You may contact Credentialing Services at 1-800-299-1700, option 3 for more information.

The TxDMV regrets the inconvenience.

We will send out a notification when eLinc is back online. 

 

Source: Motor Carriers
eLinc System is Offline

Posted in Motor Carriers | Comments Off on eLinc System is Offline

Correction: RTS – Search by Owner Feature (4/8/2021 @ 10:03AM)

Posted on April 8, 2021 by TxDMV

Good morning,

The VIN Look Up feature is currently working. The Search by Owner feature will not be available for the rest of today. This feature should be restored tomorrow.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
Correction: RTS – Search by Owner Feature (4/8/2021 @ 10:03AM)

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Update: RTS – Search by Own the Search by Owner/VIN Look Up (4/8/2021 @ 9:48AM)

Posted on April 8, 2021 by TxDMV

Good morning,

The Search by Owner/VIN Look Up feature will not be available for the rest of today. This feature should be restored tomorrow.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
Update: RTS – Search by Own the Search by Owner/VIN Look Up (4/8/2021 @ 9:48AM)

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Resolved: RTS System is Available (4/8/2021 @ 9:15AM)

Posted on April 8, 2021 by TxDMV

Good morning,

The RTS services have been restored with the exception of the Search By Owner/VIN Look Up feature. Support staff continue to troubleshoot that issue.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
Resolved: RTS System is Available (4/8/2021 @ 9:15AM)

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Initial Notification: RTS Unavailable (4/8/2021 @ 8:45AM)

Posted on April 8, 2021 by TxDMV

Good morning,

The RTS system is currently unavailable. Support staff are working to identify and resolve the issue.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (4/8/2021 @ 8:45AM)

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Huntsville Lockdown April 6, 2021

Posted on April 6, 2021 by TxDMV

Texas DMV

As of today, April 6, 2021, the Wynne Unit in Huntsville is under lockdown status. This is a routine lockdown. At this time, TDCJ anticipates being in lockdown status through the week and possibly into next week.  

No special plate orders will be filled or shipped until the lockdown is over. Small emergency orders received through allocations will be filled. Emergency orders consist of warehouse items (non-special plates) that will sustain a county or region that is near depletion for a few days. These orders must be kept to a minimum as they will be shipped FedEx.

An update to the lockdown status will be provided as information is received from TDCJ.

Source: Tax Assessor-Collectors
Huntsville Lockdown April 6, 2021

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Resolved: TxDMV Call Centers Available (4/5/2021 @ 11:23 AM)

Posted on April 5, 2021 by TxDMV

Good morning,

 

All Texas Department of Motor Vehicles call centers are now available. We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

Texas Department of Motor Vehicles

IT Department

 

Source: Dealers and Manufacturers
Resolved: TxDMV Call Centers Available (4/5/2021 @ 11:23 AM)

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Media Advisory: Vehicle Title & Registration Waiver Ends April 14, 2021

Posted on April 5, 2021 by TxDMV

Texas DMV

Media Advisory

Vehicle Title & Registration Waiver Ends April 14, 2021
Texans have until the end of that day to complete overdue transactions

(AUSTIN, Texas – April 5, 2021) The temporary waiver of certain vehicle title and registration requirements, announced by Governor Greg Abbott on March 16, 2020, due to the COVID-19 pandemic, will end at 11:59 p.m. on April 14, 2021, with no grace period. The Texas Department of Motor Vehicles (TxDMV) reminds Texans to complete any overdue transactions now. After April 14, 2021, law enforcement may begin issuing citations to motorists operating a vehicle without a current registration sticker or current registration receipt. There is no grace period after the April 14, 2021 deadline.

Three ways to renew your vehicle registration:

  • Online: Visit TxDMV.gov or www.Texas.gov. This is the quickest and least expensive way to renew. Save $1 if you renew online. Online renewal is available up to nine months past your registration expiration date.
  • Mail: Return the bottom portion of your registration renewal form, payment and other required information to your county tax assessor-collector. Motorists choosing to renew by mail need to allow adequate time for mail delivery and processing.
  • In Person: Visit the office of your county tax assessor-collector. In many counties, in-person renewal is also available at other locations, such as certain grocery stores. Contact your county tax office to check hours and locations.

Reminder: Before renewing registration, Texans will need to obtain a passing vehicle inspection at the state vehicle inspection station of their choice, unless their vehicle is exempt from inspection requirements.

The expiring temporary waiver covers the following services:

  • Initial vehicle registration.
  • Vehicle registration renewal.
  • Vehicle titling.
  • Renewal of permanent disabled parking placards.
  • 30-day temporary permits.

The Texas Department of Motor Vehicles does not issue driver licenses or state ID cards. Texans should contact the Texas Department of Public Safety (DPS) at www.dps.texas.gov/driverlicense/ for these services.

Media Contact:            Customer Contact:                          
Media@TxDMV.gov     AskDMV@TxDMV.gov
(512) 465-1484              1-888-368-4689

—

The Texas Department of Motor Vehicles registers and titles motor vehicles, licenses motor vehicle dealers, credentials motor carriers, issues oversize/overweight permits, investigates complaints against dealers and motor carriers, and awards grants to law enforcement agencies to reduce vehicle burglaries and thefts. Learn more at www.TxDMV.gov.

Source: News and Information
Media Advisory: Vehicle Title & Registration Waiver Ends April 14, 2021

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Initial Notification: TxDMV Call Centers unavailable (4/5/2021 @ 10:14 AM)

Posted on April 5, 2021 by TxDMV

Good morning,

 

All Texas Department of Motor Vehicles call centers are currently unavailable. Telecommunication support staff are currently working to identify and resolve the issue. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you, 

 

Texas Department of Motor Vehicles

IT Department

 

Source: Dealers and Manufacturers
Initial Notification: TxDMV Call Centers unavailable (4/5/2021 @ 10:14 AM)

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April 2021 Motor Vehicle Title Manual Update

Posted on April 1, 2021 by TxDMV

Please review and distribute as appropriate.

The latest update to the Motor Vehicle Title Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text. 

Chapter 2 – Administration and Transaction Handling Procedures
Section 2.7, “Specially Marked Envelopes – Assembly Procedures,” was updated with the new mailing address for the imaging vendor, OpenText. 

Chapter 3 – Fees
Section 3.2, “Delinquent Transfer Penalty,” and Section 3.3, “Allocation of Transfer Fees,” were updated to remove reference to the Tax Collector’s Receipt for Texas Title Application/Registration/Motor Vehicle Tax (Form VTR-31-RTS), which is no longer in use.

Chapter 25 – Motor Vehicle Dealers
Section 25.2, “Duty of Vehicle Dealer on Sale of Certain Vehicles,” and Section 25.3, “Requirement of Motor Vehicle Dealers,” were updated to remove references that provided guidance on motor vehicle sales tax. Questions regarding motor vehicle sales tax should be directed to the Comptroller of Public Accounts.

Thank you,

 

Roland Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Motorist Services
April 2021 Motor Vehicle Title Manual Update

Posted in Motorist Services | Comments Off on April 2021 Motor Vehicle Title Manual Update

April 2021 Registration Manual Revisions

Posted on April 1, 2021 by TxDMV

Please review and distribute as appropriate.

The latest update to the Motor Vehicle Registration Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

The department welcomes your feedback and encourages you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text.

Chapter 2 – Commercial Vehicles
Section 2.7, “Foreign Commercial Vehicles Annual Permits,” was updated to remove any reference to “NAFTA” as the North American Free Trade Agreement was replaced by the United States–Mexico–Canada Agreement (USMCA).

Thank you,

 

Roland Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Motorist Services
April 2021 Registration Manual Revisions

Posted in Motorist Services | Comments Off on April 2021 Registration Manual Revisions

TxDMV Board Meeting – April 1, 2021

Posted on March 30, 2021 by TxDMV

Board Meeting Thursday, April 1, 2021 – 8:00 a.m. via telephone conference call using Webex or the toll free number below. If you have any technical questions about accessing the meeting, please send an email to Board.Tech.Help@txdmv.gov.

Instructions for accessing the meeting via Webex:
https://txdmv.webex.com/txdmv/onstage/g.php?MTID=e85ee814213efb7f6b314458c7820300b
Phone number for accessing the meeting via phone:
United States Toll Free: 1-844-740-1264
Event number/Access code: 133 521 0375
Event Passcode: 040121

Link to Meeting Agenda

TxDMV Board, committee, and advisory committee meetings are open to the public. However, all public participation on April 1 will be remote via telephone conference call due to the COVID-19 pandemic. Visit the TxDMV Board page for meeting agendas, material, public comment registration form, and transcripts here: https://www.txdmv.gov/about-us/txdmv-board-meetings.

Commenters must send an email to GCO_General@txdmv.gov or call (512) 465-5665 with one of the following prior to the agenda item being taken up:
1. a completed Public Comment Registration Form; or
2. the following information:
    a. the agenda item you wish to comment on;
    b. your name;
    c. your address (optional), including city, state, and zip code; and
    d. who you are representing.

 

Source: Dealers and Manufacturers
TxDMV Board Meeting – April 1, 2021

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TxDMV Finance and Audit Committee Meeting – March 31, 2021

Posted on March 30, 2021 by TxDMV

Finance and Audit Committee Meeting Wednesday, March 31, 2021 – 2:00 p.m. via telephone conference call using Webex or the toll free number below. If you have any technical questions about accessing the meeting, please send an email to Board.Tech.Help@txdmv.gov.

Instructions for accessing the meeting via Webex:
https://txdmv.webex.com/txdmv/onstage/g.php?MTID=e99234588f413250f3ce2f9ce85a0fff4
Phone number for accessing the meeting via phone:
United States Toll Free: 1-844-740-1264
Event number/Access code: 133 426 0334
Event Passcode: 033121

Link to Meeting Agenda

TxDMV Board, committee, and advisory committee meetings are open to the public. However, all public participation on March 31 will be remote via telephone conference call due to the COVID-19 pandemic. Visit the TxDMV Board page for meeting agendas, material, public comment registration form, and transcripts here: https://www.txdmv.gov/about-us/txdmv-board-meetings.

Commenters must send an email to GCO_General@txdmv.gov or call (512) 465-5665 with one of the following prior to the agenda item being taken up:
1. a completed Public Comment Registration Form; or
2. the following information:
    a. the agenda item you wish to comment on;
    b. your name;
    c. your address (optional), including city, state, and zip code; and
    d. who you are representing.

 

Source: News and Information
TxDMV Finance and Audit Committee Meeting – March 31, 2021

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Resolved: eLICENSING System Performance Degradation

Posted on March 26, 2021 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles vendor Salesforce has resolved the performance issues.   

We apologize for any inconvenience.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Resolved: eLICENSING System Performance Degradation

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Initial Notification: eLICENSING System Performance Degradation

Posted on March 26, 2021 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles vendor Salesforce has reported that eLicensing users may be experiencing issues with some functionality that is not available or running at less than optimal performance.

Salesforce support staff are working to resolve the issue. 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Initial Notification: eLICENSING System Performance Degradation

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eLICENSING System Performance Degradation