Good morning,

The network outage identified earlier was due to an outage on the Verizon carrier network. The outage was limited to TAC offices that are serviced by Verizon LTE. Verizon services have been restored and we have confirmed that those counties have regained network connectivity.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Good afternoon,

TxDMV is currently experiencing network connectivity issues.  TxDMV staff are currently troubleshooting these network issues.  We will send an update once the network issues have been resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Please review and distribute as appropriate.

This is a follow up to a communication on August 27, 2021, regarding the deployment of the Texas by Texas (TxT) application for online registration renewal.

The Texas Department of Motor Vehicles (TxDMV), in partnership with Texas.gov, has enhanced online renewal with a statewide application called TxT.  TxT is a “personalized digital assistant” allowing customers to conduct transactions easier, faster, and more securely.  Customers may create a personal account, link their vehicle(s) for quick checkout, and establish a user profile that includes stored payment information and other preferences.

While TxT is not being promoted until later this year in conjunction with the launch of the dedicated TxT mobile application, the web-based application is active and customers may renew their vehicle registration through it or the Internet Vehicle Title and Registration Service (IVTRS).  As a result, your office may need to compare reports from TxT and IVTRS to reconcile online revenue transactions processed through these different applications.  Below are the reports that may need to be reviewed for funds reconciliation.

IVTRS Reports

Your county may access IVTRS reports through one of two methods:

1. Run the reports on demand using the TPE Admin tool 
2. Receive the reports via daily email from NIC (five reports)

TxT Reports

Reports with TxT transactions will be emailed to your office like the current process for IVTRS reports. These reports may also be downloaded through the TPE Admin tool.

Logging in to TPE Admin tool to download the reports

• Access the system at https://tpe2admin-tx.cdc.nicusa.com/Texas/Login.aspx
• Confirm your login credentials are updated. If you’re unable to login, enter a ticket on ServiceNow to reset or unlock your TPE account at: https://dirsharedservices.service-now.com/sp?id=sc_cat_item&sys_id=d857ee0edbe95b009d8e5eea4b96196a
• The TPE Admin User Guide (attached) may be referenced to learn more about how to access reports

In addition to the TPE Admin User Guide, attached are a TPE Report Supplement and a TPE TxT Reconciliation Supplement. These guides were prepared by the Texas Department of Information Resources (DIR), and DIR representatives will attend the V.G. Young Conference in Round Rock at the Kalahari Resorts November 9-10, 2021, to answer questions related to this communication.

Meanwhile, the TxT home page may be accessed via: https://txt.texas.gov

Thank you,

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachments

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Please review and distribute as appropriate.

In order to strengthen Texas Department of Motor Vehicles (TxDMV) efforts to prevent and detect fraud, waste, and abuse, the Enforcement Division is streamlining functions pertaining to the Red Flag Referral process. The following changes are being implemented to expedite processing and expand tracking of red flag referrals:

• Effective immediately, please submit red flag referrals via the Motor Vehicle Dealer Online Complaint System to expedite the review of your transaction. We have developed a step-by-step guide to assist in processing your submissions.
• A new email address has been established to streamline communications. You may contact Enforcement at RedFlag@txdmv.gov to ask questions or obtain further information concerning your red flag referral.
• A new Red Flag Submission cover sheet has been created to allow county staff to submit pertinent information required for ENF to process the red flag referral.

In addition to these changes, we would also like to share that the Texas Comptroller of Public Accounts is the entity responsible for handling sales tax issues, which include potential sales tax fraud related to motor vehicle transactions.

You may report suspected tax fraud or criminal activity involving Texas taxes to their Criminal Investigations Division at cid@cpa.texas.gov or you may call them at 1-800-531-5441, Ext. 3-8707.

We are excited to deliver these additional tools to our county partners to better serve your needs. If you have any questions, you may contact your local compliance specialist or Chief Motor Vehicle Investigator, David George, at David.George@txdmv.gov.

Thank you, 

Corrie Thompson
Director, Enforcement Division
Texas Department of Motor Vehicles

                  FY 2022 County Equipment Requests and FY 2021 Charges

Please review and distribute as appropriate.

The FY 2022 request period for additional workstations begins Monday, November 1, 2021. 

PLEASE NOTE:  If you submitted a request in November 2020 that has not been fulfilled, please do not resubmit the same request this year. Our Information Technology Services Division will continue to fulfill requests as they are able, including pending FY 2021 requests and any new FY 2022 requests.

SECOND WORKSTATION REQUEST PERIOD ADDED:  There will also be a second opportunity to request additional workstations during March 2022.  This is a policy change, effectively immediately, to better accommodate county planning needs.

Please submit requests to RTS-Workstation-Allocations@TxDMV.gov using the County Equipment Request Form. If you are submitting a request to lease a workstation, please include a signed lease agreement. We must have a signed lease agreement before your request can be processed. 

FY 2021 CHARGES:  Invoices for FY 2021 leased workstation charges will be sent during the second quarter of FY 2022. Starting this year, and going forward, any charges incurred for leases (or other charges per the County Equipment Guide), will be assessed in arrears. Although the County Equipment Guide states a county may also incur costs for Texas Department of Motor Vehicles or vendor-assisted equipment moves, excess receipt paper (VTR-500-RTS) or toner cartridges, or various equipment replacements, those charges will not be assessed for FY 2021. We are currently reviewing existing policy, and any changes to policy outlined in the County Equipment Guide will be communicated later this fiscal year. 

Thank you for your continued cooperation and patience regarding workstations and equipment.

Roland D. Luna, Sr.
Division Director
Vehicle Titles and Registration

Glenna Bowman
Chief Financial Officer
Finance and Administrative Services

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Please review and distribute as appropriate.

The latest update to the Motor Vehicle Title Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text. 

Chapter 6 – Application and Issuance of Motor Vehicle Title
Section 6.10, “Stop Title Requests,” was updated to clarify that a temporary hold on a title record may be removed if requested by the party that initiated the hold request, as a result of changes from Senate Bill (SB) 1817 from the 87th Legislative Session.

Chapter 8 – Refusal/Denial of Title
Section 8.2, “Tax Assessor Collector Hearing,” and Section 8.3, “Bonded Title,” were updated to clarify these methods of obtaining title are not available to a salvage or nonrepairable motor vehicle, as a result of changes from SB 1817 from the 87th Legislative Session.

Chapter 23 – Foreclosure of Miscellaneous Liens
Section 23.1, “Mechanics Lien,” was updated to include changes for when a mechanic must file a copy of the foreclosure notice with a county tax assessor-collector for vehicles with a gross weight of 16,000 pounds or more.  These changes are the result of House Bill (HB) 2879 from the 87th Legislative Session, as outlined in the Registration and Title Bulletin (RTB) 003-21.  

Section 23.4, “Licensed Vehicle Storage Facility Lien,” and Section 23.5, “Self-Service Storage Facility Lien,” were updated to include the requirements for when a licensed vehicle storage facility takes possession of a vehicle from a self-service storage facility for disposition.  These changes are the result of SB 1181 from the 87th Legislative Session, as outlined in the RTB 002-21.  

In addition, Section 23.4, “Licensed Vehicle Storage Facility Lien,” was updated to specify a vehicle sold in compliance with Occupations Code, Chapter 2303, shall be titled and registered without the imposition by a county office of additional requirements not otherwise permitted by law, as a result of changes from SB 1817 from the 87th Legislative Session.

Thank you,

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Please review and distribute as appropriate.

The latest update to the NMVTIS Guide (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text. 

Chapter 1 – Overview
Section 1.5, “State Participation,” was updated to include a new map that reflects Kansas as a participating state.

Chapter 3 – County Error Corrections
Section 3.1, “Review,” was updated to clarify that a Regional Service Center no longer provides copies of the title paperwork from film history for a rejected title transaction and the county tax assessor-collector office should continue to process these through the Correct Title Rejection event in the Registration and Title System (RTS).

Chapter 7 – Title Numbers and Issue Date
Section 7.3, “Title Samples and Title Information,” was updated to clarify where to find the title issue date for a duplicate Nebraska title and to enter this date into RTS for this title type.

Thank you,

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Please review and distribute as appropriate.

This is being sent as a friendly reminder that the Texas Department of Motor Vehicles (TxDMV) will host a webinar to provide information on how the Enforcement Division and the Vehicle Titles and Registration (VTR) Division each work to serve the county tax offices.

The presentation will be a brief overview of the primary functions within each division, providing useful and important information specific to each section within the respective division.

For your convenience, we have attached a copy of the presentation so you may follow along during the webinar. The webinar schedule is listed below, and space is limited. Please reserve your virtual “seat” by registering through one of the links.

Webinars

Tuesday, October 19, 2021, at 10:00 AM – 11:00 AM CST
https://attendee.gotowebinar.com/register/1086336598147517456

Thursday, October 21, 2021, at 2:00 PM – 3:00 PM CST
https://attendee.gotowebinar.com/register/1424806959107213584

Thank you,

VTR Division
Enforcement Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

To: Tax Assessor-Collector

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles (TxDMV) strives to continually enhance our partnership with the county tax offices through transparency and communication. As part of this effort, we would like to take this opportunity to provide information on how the Enforcement Division will function as a result of it merging the Compliance and Investigations Division on August 1. We would also like to provide information on how the Enforcement Division and Vehicle Titles and Registration (VTR) Division each work to serve the county tax offices.

The presentation will be a brief overview of the primary functions within each division, providing useful and important information specific to each section within the respective division. Please join us online for this joint webinar provided by our Enforcement and VTR Divisions. The webinar schedule is listed below, and space is limited. Please reserve your virtual “seat” as soon as possible by registering through one of the links.

Webinars

Tuesday, October 19, 2021, at 10:00 AM – 11:00 AM CST
https://attendee.gotowebinar.com/register/1086336598147517456

Thursday, October 21, 2021, at 2:00 PM – 3:00 PM CST
https://attendee.gotowebinar.com/register/1424806959107213584

Thank you,

VTR Division
Enforcement Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Compliance Specialist.