Initial Notification: Systems Unavailable (5/27/2021 @ 10:40 AM)

Posted on May 27, 2021 by TxDMV

Good morning,

The following systems are unavailable.  

  • RTS POS
  • weDEALER
  • webSUB
  • myPlates
  • IVTRS
  • TLETS

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: Systems Unavailable (5/27/2021 @ 10:40 AM)

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Initial Notification: RTS Server Restart (5/27/2021 @ 10:00 AM)

Posted on May 27, 2021 by TxDMV

Good morning,

An issue has been identified with the RTS system.  Servers will be restarted at 10:15 AM this morning to resolve the issue.  Please remain logged out of the system until the restart is complete.  

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Server Restart (5/27/2021 @ 10:00 AM)

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TxDMV Holiday Hours – Memorial Day 2021

Posted on May 27, 2021 by TxDMV

Texas DMV

The Texas Department of Motor Vehicles (TxDMV) will be closed on Monday, May 31, 2021, for Memorial Day. We honor those who lost their lives while in the military service of our nation.

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

American Flag

Source: Motor Carriers
TxDMV Holiday Hours – Memorial Day 2021

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Resolved: webDEALER Issue: Title Processing Transaction (5/26/2021 @ 1:53 PM)

Posted on May 26, 2021 by TxDMV

Good afternoon,

The webDEALER title transaction issue has now been resolved. 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER Issue: Title Processing Transaction (5/26/2021 @ 1:53 PM)

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Update: webDEALER Issue: Title Processing Transaction (5/25/2021 @ 6:21PM)

Posted on May 25, 2021 by TxDMV

The Texas Department of Motor Vehicles Support Staff continue to work on the webDEALER issue which some dealers are experiencing when attempting to submit and process a title transaction.

At this time, we would like to provide some additional information based on our observations in working through the issue. The issue is limited in scope and only impacts a specific subset of titles. Only some dealers are experiencing the issue. We are continuing to engage our external vendors as Support Staff work toward resolving the issue.

Should you experience the issue, i.e. you receive Error Code 5721 when processing a title transaction for a 2021 vehicle in webDEALER, please contact us at 1-877-933-2020, option 2.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

Source: Dealers and Manufacturers
Update: webDEALER Issue: Title Processing Transaction (5/25/2021 @ 6:21PM)

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Initial Notification: webDEALER Issue: Title Processing Transaction (5/25/2021 @ 2:44PM)

Posted on May 25, 2021 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles has received reports that some dealers are encountering an issue with webDEALER, when attempting to submit and process a title transaction in the system.  Support Staff are working to resolve the issue.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Issue: Title Processing Transaction (5/25/2021 @ 2:44PM)

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Completion: Cognos System Maintenance (5/21/2021 @ 9:21 PM)

Posted on May 22, 2021 by TxDMV

Good evening,

The Cognos system maintenance was completed as of 9:21 PM this evening, 5/21/2021.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Completion: Cognos System Maintenance (5/21/2021 @ 9:21 PM)

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Initial Notification: Cognos System Maintenance (5/21/2021 @ 7:00PM)

Posted on May 21, 2021 by TxDMV

Good afternoon,

On Friday, May 21, 2021, the Texas Department of Motor Vehicles (TxDMV) will be performing Cognos system maintenance. The duration of the maintenance is scheduled for up to 3 hours beginning at 7:00PM lasting until 10:00PM. During the maintenance window users may experience intermittent connectivity issues.

Note: A reply to all will be sent when the maintenance is complete.  Please contact the TxDMV Customer Relations department if you experience system issues after the end of the maintenance window.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos System Maintenance (5/21/2021 @ 7:00PM)

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Postponed: Cognos System Maintenance (5/14/2021 @ 7:00 PM)

Posted on May 14, 2021 by TxDMV

Good afternoon,

The Cognos system maintenance scheduled for this evening, Friday, May 14, 2021, beginning at 7:00PM, has been postponed.

A communication will be sent when a new date has been scheduled for the Cognos system maintenance.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Postponed: Cognos System Maintenance (5/14/2021 @ 7:00 PM)

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Resolved: webDEALER System is Available (5/13/2021 @ 12:32 PM)

Posted on May 13, 2021 by TxDMV

Good afternoon,

The webDEALER system was available as of 12:32 PM, 5/13/2021. We apologize for the inconvenience and any impact on you or your customers.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER System is Available (5/13/2021 @ 12:32 PM)

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Initial Notification: webDEALER Unavailable (5/13/2021 @ 12:00 PM)

Posted on May 13, 2021 by TxDMV

Good afternoon,

The webDEALER system is currently experiencing issues when creating new users, searching for exiting users, and adding existing users to locations/dealers. Support staff are working to identify and resolve the issue. We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Unavailable (5/13/2021 @ 12:00 PM)

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Completion: Cognos System Maintenance (5/12/2021 @ 8:10 PM)

Posted on May 13, 2021 by TxDMV

Good evening,

The Cognos system maintenance was completed as of 8:10 PM this evening, 5/12/2021.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Completion: Cognos System Maintenance (5/12/2021 @ 8:10 PM)

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Initial Notification: Cognos System Maintenance (5/14/2021 @ 7:00PM)

Posted on May 12, 2021 by TxDMV

Good afternoon,

On Friday, May 14, 2021, the Texas Department of Motor Vehicles (TxDMV) will be performing Cognos system maintenance. The duration of the maintenance is scheduled for up to 3 hours beginning at 7:00PM lasting until 10:00PM. During the maintenance window users may experience intermittent connectivity issues.

Note: A reply to all will be sent when the maintenance is complete.  Please contact the TxDMV Customer Relations department if you experience system issues after the end of the maintenance window.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos System Maintenance (5/14/2021 @ 7:00PM)

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Initial Notification: Cognos System Maintenance (5/12/2021 @ 7:00PM)

Posted on May 12, 2021 by TxDMV

Good afternoon,

On Wednesday, May 12, 2021, the Texas Department of Motor Vehicles (TxDMV) will be performing Cognos system maintenance. The duration of the maintenance is scheduled for up to an hour and a half beginning at 7:00PM lasting until 8:30PM. During the maintenance window users may experience intermittent connectivity issues.

Note: A reply to all will be sent when the maintenance is complete. Please contact the TxDMV Customer Relations department if you experience system issues after the end of the maintenance window.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos System Maintenance (5/12/2021 @ 7:00PM)

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Reminder: TxPROS Map Update

Posted on May 3, 2021 by TxDMV

The Texas Department of Motor Vehicles (TxDMV) is updating its Texas Permitting and Routing Optimization System (TxPROS) map.

Effective Tuesday, May 4, TxPROS will be using Google maps to select locations, display trips and restrictions, etc. Google maps will improve the oversize/overweight routing and permitting experience. 

For information on how to use TxPROS visit http://www.txdmv.gov/motor-carriers/oversize-overweight-permits/txpros-info-and-tutorials.

 

 

Source: Motor Carriers
Reminder: TxPROS Map Update

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New eLearning Platform for Registration and Title System (RTS) Training on the Horizon

Posted on April 30, 2021 by TxDMV

Please review and distribute as appropriate.

The Vehicle Titles and Registration Division (VTR) is excited to announce the transition to a new eLearning platform called TalentLMS in July 2021.  The current platform, Articulate Online, will be discontinued by the vendor later this year, so VTR is migrating all content and accounts to TalentLMS.  TalentLMS was chosen after extensive research and testing, with the goal to provide a quality product that meets user needs for required training and is mobile friendly.

There will be no changes to the course content or required training.  This change will primarily affect the look and feel of the user experience.  To familiarize stakeholders with the new platform, VTR will create a training module for learners and will also host a webinar for reporting administrators, both of which will be available closer to the July transition date.

The process to request eLearning accounts will not change.  County tax assessor-collectors should continue to submit requests for account additions and deletions using the current eLearning User Account Form. 

Frequently Asked Questions

Q. Why are you changing from Articulate Online to TalentLMS?
A. Articulate Online is approaching end-of-life and will no longer be available.

Q. What are the key dates related to this transition?
A. Late June, early July: TalentLMS training module available in Articulate Online, and webinar offered for reporting administrators
July 2:        Communication reminder of upcoming account freeze
July 5-9:     Freeze on eLearning account requests (no account requests will be processed)
July 9:        TalentLMS Go-Live – Counties will receive new TalentLMS login information
July 12:      New accounts added July 12 and later will only have access to TalentLMS
July 30:      Last day for counties to export user training activity from Articulate Online

Q. What if I began training in Articulate, but I am not finished by July 9?
A. You will have until July 30 to complete your training in Articulate and export training activity.  Completed modules should be reported for verification in RTS before July 30.

Q. Will training history from Articulate Online be transferred to TalentLMS?
A. No, we are not able to transfer training histories; however, counties will have until July 30 to export training activity from Articulate Online.

Q. How do I learn how to use TalentLMS as a learner or reporting administrator?
A. Training will be made available prior to the transition.

Additional information will be provided in the coming months.  Thank you for your patience during this transition. 

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Tax Assessor-Collectors
New eLearning Platform for Registration and Title System (RTS) Training on the Horizon

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License Plates with Enhanced Security Features in Production

Posted on April 30, 2021 by TxDMV

Please review and distribute as appropriate.

Texas license plates are now being produced with a new type of high definition (HD) sheeting to provide increased reflectivity and visibility.  The Texas Department of Motor Vehicles (TxDMV) website will be updated with an example of the new plate image.

The HD sheeting will be more visible at night, which will benefit law enforcement and motorists.  In addition to increased reflectivity, the sheeting is expected to produce better quality graphics since it was designed for use with the all-digital manufacturing process implemented for all Texas license plates in 2009.

Additionally, the HD sheeting incorporates slight changes to the security features:

  • The vertical security threads contain a new dotted pattern
  • The round circular patterns in the center area contain the TxDMV star logo
  • There is a new security feature running vertically near the right edge of the plate with a repeating “1T” pattern

New Plate Design Image

 

License plates manufactured with the new sheeting will gradually make their way onto Texas roadways as production that uses the sheeting has just begun.

If you have any questions, please contact your local TxDMV Regional Service Center.

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Dealers and Manufacturers
License Plates with Enhanced Security Features in Production

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Resolved: Available – Standard Presumptive Value (SPV) Calculator

Posted on April 28, 2021 by TxDMV

Good morning,

The Standard Presumptive Value (SPV) calculator in RTS POS is now available. We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division  

 

 

 

Source: Tax Assessor-Collectors
Resolved: Available – Standard Presumptive Value (SPV) Calculator

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TxPROS Map Update

Posted on April 28, 2021 by TxDMV

The Texas Department of Motor Vehicles (TxDMV) is updating its Texas Permitting and Routing Optimization System (TxPROS) map.

Effective Tuesday, May 4, TxPROS will be using Google maps to select locations, display trips and restrictions, etc. Google maps will improve the oversize/overweight routing and permitting experience. 

For information on how to use TxPROS visit http://www.txdmv.gov/motor-carriers/oversize-overweight-permits/txpros-info-and-tutorials.

 

 

Source: Motor Carriers
TxPROS Map Update

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Unavailable: Standard Presumptive Value (SPV) calculator (4/27/2021 @ 10:00 AM)

Posted on April 27, 2021 by TxDMV

Good morning,

The Standard Presumptive Value (SPV) calculator in RTS POS is currently unavailable. IT staff currently have a support ticket open with Black Book and are working to resolve resolve the issue. 

As a workaround customers can use this link outside of RTS https://www.txdmv.gov/standard-presumptive-calculator for their needs.

Thank you,

Texas Department of Motor Vehicles
IT Services Division  

 

 

 

Source: Tax Assessor-Collectors
Unavailable: Standard Presumptive Value (SPV) calculator (4/27/2021 @ 10:00 AM)

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Informational: Brief Service Interruption (4/23/2021 @ 2:07PM)

Posted on April 23, 2021 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles had a brief statewide interruption of service at 2:07PM today. This issue has now been resolved. We apologize for the inconvenience and any impact on you or your customers.

Thank you, 

Texas Department of Motor Vehicles
IT Department  

 

 

 

 

Source: Dealers and Manufacturers
Informational: Brief Service Interruption (4/23/2021 @ 2:07PM)

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Resolved: webDEALER System is Available (4/20/2021 @ 3:22 PM)

Posted on April 20, 2021 by TxDMV

Good afternoon,

The webDEALER system was available as of 3:20 PM, 4/20/2021. We apologize for the inconvenience and any impact on you or your customers.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER System is Available (4/20/2021 @ 3:22 PM)

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Initial Notification: webDEALER Unavailable (4/20/2021 @ 3:10PM)

Posted on April 20, 2021 by TxDMV

Good afternoon,

The webDEALER system is currently unavailable. Support staff are working to identify and resolve the issue. We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Unavailable (4/20/2021 @ 3:10PM)

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Phishing email warning – webDEALER/eTAG

Posted on April 20, 2021 by TxDMV

Texas DMV

WARNING

The Texas Department of Motor Vehicles (TxDMV) has received reports of potential phishing activity involving the webDEALER/eTAG system(s) using emails that appear to be from TxDMV.

Be advised that TxDMV will NOT ask you:

  • To click a link in an email to access TxDMV systems.
  • For your social security number or other sensitive, personal information by email if you have not initiated an outreach to us.

Always access your accounts with us through the TxDMV website. Never click on a link in an email you are not expecting that looks like it came from TxDMV. Many phishing scams can look legitimate, which is why TxDMV will not send out a general email asking for information from you with an embedded link.

If you have any questions or if you receive an email you are not expecting from TxDMV asking you for information, please call 1-888-368-4689 and our customer care team will be glad to help you.

Sincerely,
Information Technology Services Division (ITSD)

Source: Dealers and Manufacturers
Phishing email warning – webDEALER/eTAG

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Huntsville Lockdown – April 14th

Posted on April 14, 2021 by TxDMV

As of today, April 14, 2021, the TxDMV Huntsville warehouse is still under lock-down status. Over the last few days, TDCJ has provided a small crew of inmates to process orders received from TxDMV-Allocations. Orders for the Counties and
Regional Service Centers are running 1 to 2 days behind normal. Special Plates are being processed with a 1 to 2-day delay as well. I anticipate the lock-down ending early next week. More information will be provided when it becomes available.

 

Best regards, ­­­­­

 

Brad Beaty
||
Program Specialist III
Texas Department of Motor Vehicles

Finance and Administrative Services Division

Email:
brad.beaty@txdmv.gov  

Phone:
512-465-1438

Phone: 512-565-7495 cell

 

Tell us how we’re doing. Complete our
customer satisfaction survey

 

Source: Tax Assessor-Collectors
Huntsville Lockdown – April 14th

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