2021 Calendar and Application Manager Dates

Posted on March 1, 2021 by TxDMV

Please review and distribute as appropriate.

Attached are two files providing both a calendar and a table listing format of the Gregorian and Application Manager (AM) dates for calendar year 2021.

The AM date is part of the transaction identification number that prints on receipts and certain reports.  This information is helpful when reviewing reports that list transactions only by their AM dates and not Gregorian dates.  The following example denotes the position of the AM date:

Transaction number: 01534944225163051

The underlined and bolded five-digit number is the AM date.  It occupies the position of digits 7 through 11 in a transaction number.  The number can be found on the Gregorian calendar under the day of the particular month.  For example, the number 44225 is listed under “January” and under “31.”  Therefore, the Gregorian date for this transaction would be January 31, 2021. 

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachments

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
2021 Calendar and Application Manager Dates

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Complete: RTS Emergency Maintenance (3/1/2021 @ 5:45AM)

Posted on March 1, 2021 by TxDMV

Good morning,

The RTS emergency maintenance was completed as of 5:45 AM this morning, 3/1/2021.

Thank you,

Texas Department of Motor Vehicles

IT Department

 

 

Source: Dealers and Manufacturers
Complete: RTS Emergency Maintenance (3/1/2021 @ 5:45AM)

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Complete: RTS Release 9.9.1 (3/1/2021 @ 5:45AM)

Posted on March 1, 2021 by TxDMV

Good morning,

The deployment of the RTS system updates were completed as of 5:45 AM this morning, 3/1/2021.

Thank you,

Texas Department of Motor Vehicles

IT Department

 

Source: Tax Assessor-Collectors
Complete: RTS Release 9.9.1 (3/1/2021 @ 5:45AM)

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Complete: eLicensing Release 9.9.2 (2/28/2021 @ 12:15 AM)

Posted on February 28, 2021 by TxDMV

Good morning,

The deployment of the eLicensing system updates were completed as of 12:15 AM this morning, 2/28/2021.

Thank you,

Texas Department of Motor Vehicles

IT Department

 

 

Source: Dealers and Manufacturers
Complete: eLicensing Release 9.9.2 (2/28/2021 @ 12:15 AM)

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Resolved: Technical Issues Processing Payments (2/26/2021 @ 3:50PM)

Posted on February 26, 2021 by TxDMV

Good afternoon,

The TxDMV Data Center Services vendor has resolved the statewide issue that prevented users from processing payments. We apologize for any inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Resolved: Technical Issues Processing Payments (2/26/2021 @ 3:50PM)

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Update: Technical Issues Processing Payments (2/26/2021 @ 2:35PM)

Posted on February 26, 2021 by TxDMV

Good afternoon, 

The TxDMV Data Center Services (DCS) vendor is working to resolve statewide technical difficulties that are affecting all state agencies when processing payments. Due to this issue all TxDMV applications and webservices are unable to process payments at this time. 

We apologize for any inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

Source: Dealers and Manufacturers
Update: Technical Issues Processing Payments (2/26/2021 @ 2:35PM)

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Reminder: RTS Emergency Maintenance (2/26/2021 @ 7:00PM)

Posted on February 26, 2021 by TxDMV

Good afternoon,

Over the weekend of February 26, 2021, TxDMV will need to perform emergency maintenance on RTS. This will impact webDealer/eTAG, webSALVAGE, webSUB, and eTitle. Users may experience intermittent connectivity issues between 7pm Friday, February 26, 2021 and 8am Monday, March 1, 2021.

Note: A reply to all will be sent out when maintenance has been completed. Please contact TxDMV Consumer Relations if you experience issues after the maintenance has been completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Reminder: RTS Emergency Maintenance (2/26/2021 @ 7:00PM)

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Reminder Notification: RTS Release 9.9.1 (2/26/2021 @ 7:00 PM)

Posted on February 26, 2021 by TxDMV

Good afternoon,

In addition to the implementation of RTS Release 9.9.1 this weekend, TxDMV will need to perform emergency maintenance on RTS. Due to this, the outage window will be extended to 7:00 PM Friday, 2/26/2021, through 8:00 AM Monday, 3/1/2021. During the window, you may experience intermittent connectivity issues.

  • IVTRS
  • POS
  • MVInet

Note: A reply to all will be sent out when maintenance has been completed. Please contact TxDMV Consumer Relations if you experience issues after the maintenance has been completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Reminder Notification: RTS Release 9.9.1 (2/26/2021 @ 7:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Reminder Notification: RTS Release 9.9.1 (2/26/2021 @ 7:00 PM)

Payment Transaction Issues

Posted on February 26, 2021 by TxDMV

We are currently experiencing technical issues with processing payments for TxPROS, MCCS, eLINC and TxIRP transactions. 

We are working to resolve the issue as quickly as possible and will notify you when it is resolved.   

 

 

Source: Motor Carriers
Payment Transaction Issues

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Initial Notification: Technical Issues Processing Payments (2/26/2021 @ 12:30PM)

Posted on February 26, 2021 by TxDMV

Good afternoon, 

We are currently experiencing technical issues with processing payments for all TxDMV applications.  Support staff are working to resolve the issue.

We apologize for any inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

Source: Dealers and Manufacturers
Initial Notification: Technical Issues Processing Payments (2/26/2021 @ 12:30PM)

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TxDMV publishes rule adoptions in the February 19, 2021, issue of the Texas Register

Posted on February 25, 2021 by TxDMV

The Texas Department of Motor Vehicles (TxDMV) has adopted rules in the February 19, 2021, issue of the Texas Register. The adopted language is available on TxDMV’s website at https://www.txdmv.gov/general-counsel/proposed-and-adopted-rules.

The adoptions are effective February 28, 2021 and include: 

• amendments to §206.22, §215.22 and §215.55; and new §§215.59-215.63 concerning contested cases and a petition for rulemaking; and

• new §206.151 and §223.101 concerning risk-based monitoring and prevention of title and registration fraud.

 

 

Source: Dealers and Manufacturers
TxDMV publishes rule adoptions in the February 19, 2021, issue of the Texas Register

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Resolved: eLICENSING System Slowness 2/25/2021 @ 10:12AM)

Posted on February 25, 2021 by TxDMV

Good morning,

The Texas Department of Motor Vehicles’ vendor Sales Force has resolved the eLicensing system slowness.

We apologize for any inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Resolved: eLICENSING System Slowness 2/25/2021 @ 10:12AM)

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Initial Notification: eLICENSING System slowness 2/25/2021 @ 9:34 AM)

Posted on February 25, 2021 by TxDMV

Good morning,

The Texas Department of Motor Vehicles vendor Salesforce has reported that the eLicensing system is experiencing system slowness. Due to this, users may be experiencing intermittent issues when processing transactions.

Salesforce support staff are working to resolve the issue. 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Initial Notification: eLICENSING System slowness 2/25/2021 @ 9:34 AM)

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Initial Notification: RTS Emergency Maintenance (2/26/2021 @ 7:00PM)

Posted on February 24, 2021 by TxDMV

Good afternoon,

Over the weekend of February 26, 2021, TxDMV will need to perform emergency maintenance on RTS. This will impact webDealer/eTAG, webSALVAGE, webSUB, and eTitle. Users may experience intermittent connectivity issues between 7pm Friday, February 26, 2021 and 8am Monday, March 1, 2021.

Note: A reply to all will be sent out when maintenance has been completed. Please contact TxDMV Consumer Relations if you experience issues after the maintenance has been completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Initial Notification: RTS Emergency Maintenance (2/26/2021 @ 7:00PM)

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Amended Notification: RTS Release 9.9.1 (2/26/2021 @ 7:00 PM)

Posted on February 24, 2021 by TxDMV

Good afternoon,

In addition to the implementation of RTS Release 9.9.1 this weekend, TxDMV will need to perform emergency maintenance on RTS. Due to this, the outage window will be extended to 7:00 PM Friday, 2/26/2021, through 8:00 AM Monday, 3/1/2021. During the window, you may experience intermittent connectivity issues.

  • IVTRS
  • POS
  • MVInet

Note: A reply to all will be sent out when maintenance has been completed. Please contact TxDMV Consumer Relations if you experience issues after the maintenance has been completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Amended Notification: RTS Release 9.9.1 (2/26/2021 @ 7:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Amended Notification: RTS Release 9.9.1 (2/26/2021 @ 7:00 PM)

Reminder: eLicensing Release 9.9.2

Posted on February 24, 2021 by TxDMV

Good afternoon,

The scheduled eLicensing Release 9.9.2 was not deployed last weekend due to electrical outages caused by the winter storm. The eLicensing updates have been rescheduled for this weekend, February 26, 2021, starting at 10:00 PM Saturday (2/27/2021) through 7:00 AM Sunday (2/28/2021). During the deployment of the new release you may experience intermittent connectivity issues

Note: A reply to all will be sent out when maintenance has been completed. Please contact the TxDMV Consumer Service department if you experience issues after the maintenance has been completed.

 

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Reminder: eLicensing Release 9.9.2

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Resolved: webDEALER System is Available (2/24/2021 @ 11:10 AM)

Posted on February 24, 2021 by TxDMV

Good morning,

The webDEALER system was available as of 11:10 AM this morning, 2/24/2021. We apologize for the inconvenience and any impact on you or your customers.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER System is Available (2/24/2021 @ 11:10 AM)

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Resolved: webSalvage System is Available (2/24/2021 @ 11:10 AM)

Posted on February 24, 2021 by TxDMV

Good morning,

The webSALVAGE system was available as of 11:10 AM this morning, 2/24/2021. We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Salvage Dealers
Resolved: webSalvage System is Available (2/24/2021 @ 11:10 AM)

Posted in Salvage Dealers | Comments Off on Resolved: webSalvage System is Available (2/24/2021 @ 11:10 AM)

Resolved: RTS System is Available (2/24/2021 @ 11:10 AM)

Posted on February 24, 2021 by TxDMV

Good morning,

The RTS system was available as of 11:10 AM this morning, 2/24/2021. We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Resolved: RTS System is Available (2/24/2021 @ 11:10 AM)

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Initial Notification: webSalvage System Unavailable (2/24/2021 @ 10:30AM)

Posted on February 24, 2021 by TxDMV

Good morning,

The webSALVAGE system is currently unavailable. Support staff are working to identify and resolve the issue. We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

Source: Salvage Dealers
Initial Notification: webSalvage System Unavailable (2/24/2021 @ 10:30AM)

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Initial Notification: webDEALER Unavailable (2/24/2021 @ 9:55AM)

Posted on February 24, 2021 by TxDMV

Good morning,

The webDEALER system is currently unavailable. Support staff are working to identify and resolve the issue. We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Unavailable (2/24/2021 @ 9:55AM)

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Initial Notification: RTS Unavailable (2/24/2021 @ 9:40AM)

Posted on February 24, 2021 by TxDMV

 

Good morning,

The RTS system is currently unavailable. Support staff are working to identify and resolve the issue.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (2/24/2021 @ 9:40AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Unavailable (2/24/2021 @ 9:40AM)

Winter Storm Recovery

Posted on February 23, 2021 by TxDMV

Good afternoon,

The TxDMV is currently triaging damage and outage tickets as a result of last week’s winter storms. If you have not reported your current damage/outages, please do so as soon as you can through the normal ticket reporting methods. For those of you that have reported your needs, please be patient with us as we work through these tickets. TxDMV is partnering with our vendors to expedite equipment and service requests as quickly as possible. However, this unprecedented storm has placed a higher demand on our vendor partners and service delivery times may be longer than normal. Please be assured that we are doing everything in our power to restore your equipment and services as soon as we can. We thank you for your understanding as we all work to recover from the damage these storms left behind.

 

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Winter Storm Recovery

Posted in Tax Assessor-Collectors | Comments Off on Winter Storm Recovery

Initial Notification: CountyWide Report and Batch Inventory Action Report

Posted on February 22, 2021 by TxDMV

Good afternoon,

Due to the daily RTS data purge, the 2/12/2021 data used in the CountyWide Report and the Batch Inventory Action Report will only be available until midnight tonight, 2/22/2021 11:59 PM.

In the event that these reports need to be reproduced for 2/12/2021 data, please do so today.

To rerun the 2/12/2021 reports, use RTS POS and run the CountyWide Report and Inventory Action Report (Batch Inventory Action Report).

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Initial Notification: CountyWide Report and Batch Inventory Action Report

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: CountyWide Report and Batch Inventory Action Report

Rescheduled: eLicensing Release 9.9.2

Posted on February 22, 2021 by TxDMV

Good afternoon,

The scheduled eLicensing Release 9.9.2 was not deployed last weekend due to electrical outages caused by the winter storm. The eLicensing updates have been rescheduled for this weekend, February 26, 2021, starting at 10:00 PM Saturday (2/27/2021) through 7:00 AM Sunday (2/28/2021). During the deployment of the new release you may experience intermittent connectivity issues

Note: A reply to all will be sent out when maintenance has been completed. Please contact the TxDMV Customer Service department if you experience issues after the maintenance has been completed.

 

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Rescheduled: eLicensing Release 9.9.2

Posted in Dealers and Manufacturers | Comments Off on Rescheduled: eLicensing Release 9.9.2