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Source: News and Information
Performance Quality Recognition Awards
Good afternoon,
On the evening of March 9, 2023, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) and associated applications. During
the deployment window, you may experience intermittent connectivity when accessing
the following RTS applications:
Starting at 10:00 PM Thursday (03/09/2023), lasting up to midnight:
Note: A notification update will be published after the RTS deployment is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Reminder: RTS Release 23.2.1 (03/09/2023 @ 10:00 PM)
Good afternoon,
On the evening of March 9, 2023, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) and associated applications. During
the deployment window, you may experience intermittent connectivity when accessing
the following applications:
Starting at 10:00 PM Thursday (03/09/2023), lasting up to midnight:
Note: A notification update will be published after the RTS deployment is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Reminder: webDealer/eLicensing Release 23.2.1 (03/09/2023 @ 10:00 PM)
Good evening,
Details: TxDMV is aware of an issue in IVTRS/TxT where customers were under charged for
their renewal. A permanent fix was implemented Friday night (3/3).
Workaround: The pending TxT/IVTRS renewals were processed Friday night (3/3). Counties
will receive a 99-report covering both 3/2 and 3/3. The pending TxT/IVTRS renewals with
release dates 3/2-3/6 with incorrect fees were automatically declined; those customers will
receive a refund and a renewal declined letter. VTR recommends that the counties tell these
customers to come into the county for their renewal or try again online.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: IVTRS/TxT Issue (03/03/2023 @ 10:52 PM)
Good morning,
Details: TxDMV is aware of an issue in IVTRS/TxT where customers are under charged for
their renewal. We are working on a permanent solution to this problem.
Workaround: TxDMV cancelled the renewal approval and sticker printing for Thursday (3/2).
These renewals will be reviewed and any with incorrect fees will be rejected. Rejections will
result in a refund to the customer, an email to the customer, and require that customer to
initiate another online renewal. This also means the counties will not receive their 99 report
this morning.
Tonight (3/3) TxDMV will re-enable the process to transition the online renewals (registrations
updated, stickers printed). Tonight’s run will include the Thursday night records.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: IVTRS/TxT Issue (03/03/2023 @ 10:15 AM)
Good morning,
The Texas Department of Motor Vehicles IT department temporarily disabled the process last
night that would have transitioned all online renewals. The counties will not receive their
99 report this morning.
Workaround: Tonight (3/3) TxDMV will re-enable the process to transition the online renewals
(registrations updated, stickers printed). Tonight’s run will include the Thursday night records.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: IVTRS/TxT Issue (03/03/2023 @ 9:35 AM)
Good morning,
On the evening of Thursday, March 9, 2023, the Texas Department of Motor Vehicles
(TxDMV) will update the Registration and Titling System (RTS) with Release 23.2.1 which
contains the content summarized below.
Enhancements:
RTS
webDealer
eLicensing
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
County RTS Release Notes 23.2.1 (03/02/2023 @ 10:10 AM)
Good morning,
On the evening of March 9, 2023, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) and associated applications. During
the deployment window, you may experience intermittent connectivity when accessing
the following applications:
Starting at 10:00 PM Thursday (03/09/2023), lasting up to midnight:
Note: A notification update will be published after the RTS deployment is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDealer/eLicensing Release 23.2.1 (03/09/2023 @ 10:00 PM)
Good morning,
On the evening of March 9, 2023, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) and associated applications. During
the deployment window, you may experience intermittent connectivity when accessing
the following RTS applications:
Starting at 10:00 PM Thursday (03/09/2023), lasting up to midnight:
Note: A notification update will be published after the RTS deployment is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Release 23.2.1 (03/09/2023 @ 10:00 PM)
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Source: Dealers and Manufacturers
Inspection Verification Prior to Printing a Buyer's Tag
Good afternoon,
Late last week, the Texas Department of Motor Vehicles (TxDMV) became aware
of some users experiencing technical issues with County TxIRP Voucher payments.
The issue was first identified on the February 17th vouchers.
Update @ 12:00PM March 1, 2023
The County TxIRP Voucher payments issue has now been resolved.
We apologize for any inconvenience and any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Initial Notification: County TxIRP Voucher Issues (03/01/2023 @ 12:15 PM)
Good afternoon,
The issues experienced where vehicle inspections were not found when
attempting to complete a registration have now been resolved.
We worked diligently with the appropriate agency counterparts to
troubleshoot the issue which was identified in an external partner system.
We completed additional validation tests with our external partner this
morning and through early afternoon today.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Resolved: Vehicle Inspection Verification Issue (2/27/2023 @ 04:30 PM)
Good afternoon,
TxDMV is aware of issues experienced where vehicle inspections are not found when
attempting to complete a registration. We are working with the appropriate agency
counterparts and will provide updates.
Workaround: The VIR can be entered manually in RTS, webDEALER and webSUB.
Update @ 2:30 PM 02/23/2023
The root cause has been identified in an external partner system. TCEQ worked
with their vendor to implement a fix that allows the TxDMV (and tax offices) to
see inspections up through yesterday, February 23, 2023, via www.mytxcar.org.
This visibility will facilitate manual vehicle registration processing. The fix also
allows TCEQ to upload records to the DPS inspection cloud database. TCEQ
anticipates that all stored cloud records will be uploaded to the DPS cloud prior
to 6:00 AM tomorrow, Saturday, February 25, 2023.
Normalcy should return (e.g., online registrations, car dealership requests,
in-person registrations processing electronically etc.) once all cloud records are
uploaded.
We will provide an update once the issue has been fully resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Update Notification: Vehicle Inspection Verification Issue (2/24/2023 @ 02:30 PM)
Good morning,
TxDMV is aware of issues experienced where vehicle inspections are not found when
attempting to complete a registration. We are working with the appropriate agency
counterparts and will provide updates.
Workaround: The VIR can be entered manually in RTS, webDEALER and webSUB.
Support staff are working to resolve the issue. We will provide an update once the issue
is resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: Vehicle Inspection Verification Issue (2/24/2023 11:50 AM)
Good evening,
The registration fee issue experienced by counties processing a Texas Title with
an “Out of State” evidence code, where the Texas record for the title was
previously filed as a Registration Purposes Only (RPO), has now been resolved.
We apologize for the inconvenience and any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Texas Title fees for previous RTS RPOs (02/23/2023 @ 08:40 PM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) is currently experiencing technical
issues with County TxIRP Voucher payments. The issue was first identified on the
February 17th vouchers. Support Staff are currently troubleshooting the issue.
We apologize for any inconvenience and any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: County TxIRP Voucher Issues (02/23/2023 @ 1:20 PM)
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Source: Motor Carriers
MCCS Update
Good evening,
The Texas Department of Motor Vehicles (TxDMV) issue where registration
fees are being charged when doing a Correct Title Rejection with an ownership
evidence code of “Out of State” in Registration and Title System (RTS)
Point-of-Sale (POS) has been resolved.
We apologize for the inconvenience and any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Charge Fee for Correct Title Rejection in RTS POS (02/21/2023 @ 08:20 PM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) is aware of registration fee
issues where counties are attempting to process a Texas Title with an ownership
evidence code of “Out of State”, where the Texas record for the title was
previously filed in the Registration and Title System (RTS) as a Registration
Purposes Only (RPO). This issue applies to the Out of State ownership evidence
code only. Support Staff are currently troubleshooting the issue.
Workaround / Suggested Action
TxDMV is requesting that counties pause on processing Texas Titles where owner
evidence is out-of-state and the Texas record was previously an RTS RPO until
further notice. In the event that this specific transaction type has been processed,
counties should void the transaction and wait to reprocess the transaction once a fix
has been implemented.
We apologize for the inconvenience and any impact on you and your customers.
TxDMV will continue to provide updates as troubleshooting continues for this issue.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Issue: Texas Title fees for previous RTS RPOs (02/21/2023 @ 05:05 PM)
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Source: Motor Carriers
Motor Carrier Credentialing System (MCCS) Technical Issues
Good morning,
The Texas Department of Motor Vehicles (TxDMV) is aware of an issue where
registration fees are being charged when doing a Correct Title Rejection with an
ownership evidence code of “Out of State” in Registration and Title System (RTS)
Point-of-Sale (POS). This issue applies to the Out of State ownership evidence
code only. Support Staff are currently troubleshooting the issue.
Workaround / Suggested Action
Please hold off on doing any Correct Title Rejections with Out Of State ownership
evidence until a fix is implemented. If any Correct Title Rejection transactions were
processed yesterday or today, please void the transaction, and wait to process the
transaction again once a fix has been implemented.
We apologize for the inconvenience and any impact on you and your customers.
An update will be published once the issue is resolved.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Charge Fee for Correct Title Rejection in RTS POS (02/21/2023 @ 10:00 AM)
Good evening,
The issue where the owner information was not populating in the Registration and
Title System (RTS) Point-of-Sale (POS) receipt for new titles has now been resolved.
We apologize for the inconvenience and any impact on you and your customers.
We appreciated your patience today as we worked to resolve the issue.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Resolved: RTS POS and webDealer Owner Info Issue (02/20/2023 @ 08:36 PM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) is aware of an issue where the
owner information is not populating in the Registration and Title System (RTS)
Point-of-Sale (POS) receipt for new titles. Support Staff are currently troubleshooting
the issue. There is no current workaround for the issue at this time.
We apologize for the inconvenience and any impact on you and your customers.
We appreciate your patience as we work to resolve the issue.
Update @ 5:00 PM
TxDMV will be deploying a system update to address this issue, beginning at
8:00 PM this evening, Monday, February 20, 2023, lasting up to 8:30 PM. During
this maintenance window, you may experience intermittent connectivity to the
webDealer system. If you experience connectivity issues, please wait a few
minutes, then try to log in to webDealer again.
An update will be published once the issue is resolved.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Update Notification: RTS POS and webDealer Owner Info Issue (02/20/2023 @ 5:00 PM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) is aware of an issue where the
owner information is not populating in the Registration and Title System (RTS)
Point-of-Sale (POS) receipt for new titles. Support Staff are currently troubleshooting
the issue. There is no current workaround for the issue at this time.
We apologize for the inconvenience and any impact on you and your customers.
We appreciate your patience as we work to resolve the issue.
An update will be published once the issue is resolved.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS POS and webDealer Owner Info Issue (02/20/2023 @ 12:15 PM)
Good morning,
The deployment of the eLicensing system updates was completed as of 05:23 AM
this morning, Sunday, 02/19/2023.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Completed: eLicensing Release 23.2 (02/19/2023 @ 06:30 AM)
