Good afternoon,

The TxDMV is currently triaging damage and outage tickets as a result of last week’s winter storms. If you have not reported your current damage/outages, please do so as soon as you can through the normal ticket reporting methods. For those of you that have reported your needs, please be patient with us as we work through these tickets. TxDMV is partnering with our vendors to expedite equipment and service requests as quickly as possible. However, this unprecedented storm has placed a higher demand on our vendor partners and service delivery times may be longer than normal. Please be assured that we are doing everything in our power to restore your equipment and services as soon as we can. We thank you for your understanding as we all work to recover from the damage these storms left behind.

Texas Department of Motor Vehicles
IT Services Division

Please review and distribute as appropriate.

The notification sent on February 8, 2021, providing the new mailing address for the department’s imaging vendor, OpenText, listed the incorrect address. The correct address is:

OpenText
4210 IH35 Frontage Road
Suite 224 Building 2
San Antonio, TX  78218

Effective February 12, 2021, all title transaction documents ready for direct mail to OpenText must be sent to the new address. Title transaction documents mailed prior to February 12, 2021, but received after the vendor has moved will be forwarded to the new address through the end of February.

We apologize for any inconvenience.

Thank you,

Roland Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Please review and distribute as appropriate.

The department’s imaging vendor, OpenText, is moving to a new location. Effective February 12, 2021, all title transaction documents ready for direct mail to OpenText must be sent to:

OpenText
4222 Interstate 35, Suite 224
San Antonio, TX  78218

Title transaction documents mailed prior to February 12, 2021, but received after the vendor has moved will be forwarded to the new address through the end of February.

There is no change in the types of title transaction documents that are mailed to OpenText. The Motor Vehicle Title Manual, Chapter 2, covers assembly procedures and transactions that should be sent directly to OpenText or to the department.  The department’s manuals will be updated with the new OpenText address in the April revision.

The department continues to see a high volume of misdirected transactions involving National Motor Vehicle Title Information System (NMVTIS) errors.  As a reminder, transactions with NMVTIS brand holds that are corrected or NMVTIS errors that are unable to be corrected by the county tax assessor-collector’s office must be mailed to the department, and not OpenText, in a specially marked envelope.

Thank you,

Roland Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles understands the importance of the services you provide, as well as the impact you have on the overall satisfaction of Texas motorists, and we want you to be recognized for your achievements in providing quality registration and titling services to the motoring public. The Performance Quality Recognition Program (PQRP), implemented in 2017, focuses on achievements in business process, fraud prevention, customer service, and training.

PQRP stipulates all recognitions expire one year after the county tax assessor-collector’s re-election.  As you are aware, 2020 was an election year, thus if you have previously received a PQRP recognition, that recognition expires later this year.  A previously recognized county tax assessor-collector must reapply to retain an existing recognition.  They may also apply for a higher level of recognition.  In either case, a new application is required.

Over the four fiscal years in which recognitions have been awarded, business practices have evolved and changed.  As a result of these changes and the expiration of all previous recognitions, the PQRP has been revised.  Substantive revisions have been made to some requirements for each of the three recognition levels, as well as, score allocations for some requirements and electives.  Further, non-substantive edits have been made for consistency, structure, and format.

The revised “Performance Quality Recognition Program Guide” and Performance Quality Recognition Program Application (Form VTR-004) are attached for your review and use.  Both documents are located at www.TxDMV.gov/county-recognition.

Your achievements and efforts deserve recognition, and I invite each of you to apply, or reapply, to receive recognition for providing quality registration and titling services to the motoring public.

Thank you,

Roland Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.