Initial Notification: Statewide Network Issues (6/19/2021 4:30 PM)

Posted on June 19, 2021 by TxDMV

Good afternoon,

TxDMV has been informed of network issues by our Data Center Services (DCS) vendor.  TxDMV staff is working with DCS on troubleshooting these network issues.  We will send an update once the network issues have been resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Initial Notification: Statewide Network Issues (6/19/2021 4:30 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Statewide Network Issues (6/19/2021 4:30 PM)

County RTS Release Notes 10.1.0

Posted on June 18, 2021 by TxDMV

Good afternoon,

Over the weekend of June 19, 2021, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Titling System (RTS) with Release 10.1.0 that contains the content summarized below. 

Enhancements: 

RTS:

  • Add the ability for supervisors to authorize transactions with user ID and password
  • Remove Rebuilt Salvage Selections
  • Add the ability to revise RTS Special Plate records
  • Change the funds distribution for the $45 non-personalization portion for personalized dealer plates
  • New non-vendor specialty license plate: Houston Audubon (Protect Birds & Habitat)
  • Redesigned non-vendor specialty license plate: Texas Realtors
  • New vendor specialty license plate: Penn State
  • New vendor specialty license plate: Baylor Bears
  • New vendor specialty license plate: Texas Diver

 

Please note: For your convenience RTS Release Notes 10.1.0 are attached. For detailed information about the items listed above, additional enhancements and issue resolutions after the release has been deployed, please refer to the TAC Hub (www.txdmv.gov/tax-assessor-collectors).

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

 

 

 

 

 

 

Source: Tax Assessor-Collectors
County RTS Release Notes 10.1.0

Posted in Tax Assessor-Collectors | Comments Off on County RTS Release Notes 10.1.0

Owner-Retained Programming Enhancement to webSALVAGE

Posted on June 18, 2021 by TxDMV

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles (TxDMV) is excited to announce a programming enhancement to webSALVAGE that allows owner-retained reports to be submitted electronically to the TxDMV.  The owner-retained enhancement will be available June 21, 2021, to users with access to webSALVAGE.

This enhancement allows electronic submission of owner-retained reports and facilitates electronic corrections and rescissions as well as the ability to print receipts.  As part of the enhancement, a user may specify whether the damaged major component part(s) can be repaired or should be replaced.  The attached webSALVAGE Owner-Retained Addendum provides further processing details and can also be found on our website at www.TxDMV.gov. 

The TxDMV encourages you to begin using the owner-retained enhancement in webSALVAGE immediately.  If you are not setup to use webSALVAGE, you can easily get started by going to the webSALVAGE login page at https://webdealer.txdmv.gov/title/salvageLogin.do, selecting the “Create New User” button, and following the prompts.  Once an account is created, additional users may follow the same steps.  The administrator can then add the new users to their account and grant permissions.

While most transactions can be submitted electronically, there may be scenarios where a paper form will need to be submitted to the TxDMV for processing.  webSALVAGE will inform the user when this is necessary.  To be consistent with the programming enhancement to capture whether the damaged major component part(s) can be repaired or should be replaced, the Owner Retained Report (Form VTR-436) and the Correction of Owner Retained Report (Form VTR-436-E) have been revised.  The latest June 2021 version of Form VTR-436 is available on our TxDMV website.  Previous versions remain valid for use; however, we encourage you to begin utilizing the latest version.  The latest June 2021 version of Form VTR-436-E can be obtained from the TxDMV.

Thank you,

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Insurance Industry
Owner-Retained Programming Enhancement to webSALVAGE

Posted in Insurance Industry | Comments Off on Owner-Retained Programming Enhancement to webSALVAGE

Cyber alert: Watch out for suspicious email and text messages

Posted on June 17, 2021 by TxDMV

Texas DMV

MEDIA ADVISORY

Cyber alert: Watch out for suspicious email and text messages

(AUSTIN, Texas – June 17, 2021) Some Texans have received emails and texts claiming to come from the Texas Department of Motor Vehicles (TxDMV). These messages are not from TxDMV. They are sent by cybercriminals attempting to gain access to your private information or to deliver harmful files to your computer. Do not click any links provided in a suspicious email or text message.

We cannot stress enough that TxDMV will never reach out directly via email or text requesting any personal information.

Examples of suspicious text messages:

Examples of fraudulent text messages

Example of suspicious email:

Fraud example email

If you receive a suspicious text message:

  • Do not click on any links.
  • Do not reply.
  • Block the sender on your phone.
  • Delete the text message.
  • Report the text message to your cell carrier.

If you receive a suspicious email:

  • Do not click on any links or open attachments.
  • Hover over the link with your mouse to see if it points to a legitimate address.
  • Do not reply.

If an email or text message appearing to come from TxDMV seems out of the ordinary or too good to be true, please use good judgment. Contact TxDMV directly if any message seems suspicious.

As always, be safe, be vigilant and exercise caution in your day-to-day communication needs via email or text.

Media Contact:            Customer Contact:                          
Media@TxDMV.gov     AskDMV@TxDMV.gov
(512) 465-1484              1-888-368-4689

The Texas Department of Motor Vehicles registers and titles motor vehicles, licenses motor vehicle dealers, credentials motor carriers, issues oversize/overweight permits, investigates complaints against dealers and motor carriers, and awards grants to law enforcement agencies to reduce vehicle burglaries and thefts. Learn more at www.TxDMV.gov.

Source: News and Information
Cyber alert: Watch out for suspicious email and text messages

Posted in News and Information | Comments Off on Cyber alert: Watch out for suspicious email and text messages

Informational Alert: Customers Receiving Additional eMails & Texts posing as TxDMV

Posted on June 17, 2021 by TxDMV

 

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) has become aware that some customers are experiencing instances of information requests (via email and/or text messaging) implying such requests came from TxDMV.  This is known as phishing (the fraudulent practice of sending emails appearing to be from a reputable source in order to induce individuals to reveal personal information).   A form of phishing, smishing is when someone tries to trick you into giving them your private information via a text or SMS message to your cell phone.  

To you, our valued TxDMV customer, we cannot stress enough that TxDMV will never reach out directly via email, or text, requesting any personal information from you.  If you receive such an email or text message purporting to be from TxDMV, please do not respond to it.  Trust your intuition.  If an email or text message appearing to come from TxDMV just seems odd, or out of the ordinary, please ignore it. 

For your peace of mind, it is best to contact TxDMV directly if any messaging seems suspicious.

 

Here are some examples of fraudulent text messages received by some TxDMV customers:

text1      text2

text3      text4

 

Here is an example of a fraudulent email received by some TxDMV customers:

email1

 

Here are the best recommended actions you should take upon receipt of such messaging: 

Do not click on any links within the email or text message.  Block the sender of the message. Delete the message.  Use your own best judgement.

Think before you click.  If you suspect deceit, hit DELETE!

 

Phishing & Smishing campaigns by cyber criminals are becoming an emerging and growing threat in the world of online security.  To learn more about fraudulent emails and text messages, we recommend the following informational link which should prove very helpful:

https://efraudprevention.net/home/templates/?a=3

As always, be safe, be vigilant and exercise caution in your day-to-day communication needs via email or text.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Informational Alert: Customers Receiving Additional eMails & Texts posing as TxDMV

Posted in Dealers and Manufacturers | Comments Off on Informational Alert: Customers Receiving Additional eMails & Texts posing as TxDMV

Notification: MCCS Scheduled Maintenance (6/16/2021 @ 6:00PM)

Posted on June 16, 2021 by TxDMV

Good afternoon,

This evening, Thursday June 16, 2021, the Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenance on the MCCS System. The maintenance will begin at 6:00PM, lasting up to 6:15PM. During the maintenance window, you may experience intermittent connectivity issues when accessing the MCCS system. 

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Motor Carriers
Notification: MCCS Scheduled Maintenance (6/16/2021 @ 6:00PM)

Posted in Motor Carriers | Comments Off on Notification: MCCS Scheduled Maintenance (6/16/2021 @ 6:00PM)

Reminder: eLicensing Release 10.1 (6/19/2021 @ 6:00PM)

Posted on June 16, 2021 by TxDMV

Good afternoon,

On the weekend of June 19, 2021, the Texas Department of Motor Vehicles (TxDMV) will update the eLicensing System starting at 6:00 PM Saturday (6/19/2021), lasting up to 10:00 AM Sunday (6/20/2021).  During the deployment window, you may experience intermittent connectivity when accessing the system. 

Note: A notification update will be published once the eLicensing deployment is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Reminder: eLicensing Release 10.1 (6/19/2021 @ 6:00PM)

Posted in Dealers and Manufacturers | Comments Off on Reminder: eLicensing Release 10.1 (6/19/2021 @ 6:00PM)

Reminder: webDEALER Release 10.1 (6/19/2021 @ 6:00PM)

Posted on June 16, 2021 by TxDMV

Good afternoon,

On the weekend of June 19, 2021, the Texas Department of Motor Vehicles (TxDMV) will update the webDEALER System starting at 6:00 PM Saturday (6/19/2021), lasting up to 10:00 AM Sunday (6/20/2021).  During the deployment window, you may experience intermittent connectivity when accessing the system. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

Note: A notification update will be published once the webDEALER deployment is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Reminder: webDEALER Release 10.1 (6/19/2021 @ 6:00PM)

Posted in Dealers and Manufacturers | Comments Off on Reminder: webDEALER Release 10.1 (6/19/2021 @ 6:00PM)

Reminder: RTS Release 10.1 (6/19/2021 @ 6:00PM)

Posted on June 16, 2021 by TxDMV

Good afternoon,

On the weekend of June 19, 2021, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Titling System (RTS) and associated applications.  During the deployment window, you may experience intermittent connectivity when accessing the following applications:

Starting at 6:00 PM Saturday (6/19/2021), lasting up to 10:00 AM Sunday (6/20/2021):

  • RTS POS
  • webDEALER
  • MCCS
  • eLicensing

Note: A notification update will be published once the RTS deployment is completed.

 

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Reminder: RTS Release 10.1 (6/19/2021 @ 6:00PM)

Posted in Dealers and Manufacturers | Comments Off on Reminder: RTS Release 10.1 (6/19/2021 @ 6:00PM)

Initial Notification: eLicensing Release 10.1 (6/19/2021 @ 6:00PM)

Posted on June 15, 2021 by TxDMV

Good afternoon,

On the weekend of June 19, 2021, the Texas Department of Motor Vehicles (TxDMV) will update the eLicensing System starting at 6:00 PM Saturday (6/19/2021), lasting up to 10:00 AM Sunday (6/20/2021).  During the deployment window, you may experience intermittent connectivity when accessing the system. 

Note: A notification update will be published once the eLicensing deployment is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Initial Notification: eLicensing Release 10.1 (6/19/2021 @ 6:00PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eLicensing Release 10.1 (6/19/2021 @ 6:00PM)

Initial Notification: webDEALER Release 10.1 (6/19/2021 @ 6:00PM)

Posted on June 15, 2021 by TxDMV

Good afternoon,

On the weekend of June 19, 2021, the Texas Department of Motor Vehicles (TxDMV) will update the webDEALER System starting at 6:00 PM Saturday (6/19/2021), lasting up to 10:00 AM Sunday (6/20/2021).  During the deployment window, you may experience intermittent connectivity when accessing the system. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

Note: A notification update will be published once the webDEALER deployment is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Release 10.1 (6/19/2021 @ 6:00PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Release 10.1 (6/19/2021 @ 6:00PM)

Initial Notification: RTS Release 10.1 (6/19/2021 @ 6:00PM)

Posted on June 15, 2021 by TxDMV

Good afternoon,

On the weekend of June 19, 2021, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Titling System (RTS) and associated applications.  During the deployment window, you may experience intermittent connectivity when accessing the following applications:

Starting at 6:00 PM Saturday (6/19/2021), lasting up to 10:00 AM Sunday (6/20/2021):

  • RTS POS
  • webDEALER
  • MCCS
  • eLicensing

Note: A notification update will be published once the RTS deployment is completed.

 

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Initial Notification: RTS Release 10.1 (6/19/2021 @ 6:00PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: RTS Release 10.1 (6/19/2021 @ 6:00PM)

County Webinars for RTB #001-21

Posted on June 11, 2021 by TxDMV

Please review and distribute as appropriate.

Webinars will be held for county tax assessor-collectors to discuss RTB #001-21, “Processing Corrected Titles Without the Surrender of Ownership Evidence.”

The webinar schedule is listed below, and space is limited. Please reserve your virtual “seat” as soon as possible by registering through one of the links.

Webinars

Tuesday, June 15, 2021, at 10:00 AM – 11:00 AM CST https://attendee.gotowebinar.com/register/359339507227597069

Tuesday, June 15, 2021, at 2:00 PM – 3:00 PM CST
https://attendee.gotowebinar.com/register/4841379910600667405

Tax assessor-collectors and deputies, continuing education credit may be considered for your participation in certain Texas Department of Motor Vehicles (TxDMV) hosted webinars. To log your participation, please use the Continuing Education Credit Hours tracking tool on the Tax Assessor-Collectors hub by clicking the Continuing Education Credit icon.

Thank you,

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Tax Assessor-Collectors
County Webinars for RTB #001-21

Posted in Tax Assessor-Collectors | Comments Off on County Webinars for RTB #001-21

RTB 001-21 Processing Corrected Titles Without the Surrender of Ownership Evidence

Posted on June 10, 2021 by TxDMV

Please review and distribute as appropriate.

Registration and Title Bulletin (RTB) #001-21 provides guidance on processing a corrected title without the surrender of a Certified Copy of Texas Title (CCO) when the owner’s original title has been lost or destroyed.  To support this policy change, revisions were made to the Application for Texas Title and/or Registration (Form 130-U) to include a certification statement for vehicle owners.  The RTB #001-21 and revised Form 130-U are attached. 

The RTB #001-21 is the result of a fiscal year initiative for the Vehicle Titles and Registration Division that is effective June 21, 2021.  The initiative revises CCO issuance by facilitating batch printing of these titles through the department’s print vendor, eliminating the requirement for Regional Service Center (RSC) staff to mail documents to applicants.  To facilitate batch printing, the initiative includes the ability for RSC staff to remove liens when processing applications for CCOs.  The initiative and policy change increase efficiencies and provide a cost savings to vehicle owners.

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachments

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
RTB 001-21 Processing Corrected Titles Without the Surrender of Ownership Evidence

Posted in Tax Assessor-Collectors | Comments Off on RTB 001-21 Processing Corrected Titles Without the Surrender of Ownership Evidence

Completed: webDEALER System Maintenance

Posted on June 6, 2021 by TxDMV

Good morning,

The system maintenance has been successfully completed.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles

IT Department

 

Source: Dealers and Manufacturers
Completed: webDEALER System Maintenance

Posted in Dealers and Manufacturers | Comments Off on Completed: webDEALER System Maintenance

Initial Notification: webDEALER System Maintenance on 6/5/2021 @ 1:00PM)

Posted on June 4, 2021 by TxDMV

Good afternoon,

On Saturday, June 5, 2021, the Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance. The duration of the maintenance is scheduled for up to six hours beginning at 1:00 PM lasting up to 7:00 PM. During the maintenance window you may experience trouble logging into the system. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

A notification will be sent out once the scheduled maintenance is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER System Maintenance on 6/5/2021 @ 1:00PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER System Maintenance on 6/5/2021 @ 1:00PM)

Informational Alert: Customers Receiving Additional Texts Posing as DMV

Posted on June 2, 2021 by TxDMV

 

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) has become aware that some customers are experiencing instances of information requests (via text messaging) purporting to come from TxDMV.  This is known as phishing (the fraudulent practice of sending emails purporting to be from reputable companies in order to induce individuals to reveal personal information).   A form of phishing, smishing is when someone tries to trick you into giving them your private information via a text or SMS message to your cell phone.  

To you, our valued TxDMV customer, we cannot stress enough that TxDMV will never reach out directly via email, or text, requesting any personal information from you.  If you receive such an email or text message purporting to be from TxDMV, please do not respond to it.  Trust your intuition.  If an email or text message purporting to come from TxDMV just seems odd, or out of the ordinary, please ignore it.  For your peace of mind, it is best to contact TxDMV directly if any messaging seems suspicious.

Here is an example of a fraudulent text message received by some TxDMV customers:

Phishing Text

Here is the best recommended action you can take upon receipt of such a message: 

Do not click on any links within the message.  Block the sender of this message on your cell phone.  Delete the text message.  Use your own best judgement and trust your intuition.

Smishing is becoming an emerging and growing threat in the world of online security.  To learn more about fraudulent messaging and text messages, we recommend the following informational link which should prove very helpful:

https://efraudprevention.net/home/templates/?a=3

As always, be safe, be vigilant and exercise caution in your day-to-day communication needs via email or text.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Informational Alert: Customers Receiving Additional Texts Posing as DMV

Posted in Tax Assessor-Collectors | Comments Off on Informational Alert: Customers Receiving Additional Texts Posing as DMV

Resolved: All Systems Available (5/27/2021 @ 10:48AM)

Posted on May 27, 2021 by TxDMV

Good morning,

The following systems are now available:  

  • RTS POS
  • weDEALER
  • webSUB
  • myPlates
  • IVTRS
  • TLETS

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Resolved: All Systems Available (5/27/2021 @ 10:48AM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: All Systems Available (5/27/2021 @ 10:48AM)

Initial Notification: Systems Unavailable (5/27/2021 @ 10:40 AM)

Posted on May 27, 2021 by TxDMV

Good morning,

The following systems are unavailable.  

  • RTS POS
  • weDEALER
  • webSUB
  • myPlates
  • IVTRS
  • TLETS

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: Systems Unavailable (5/27/2021 @ 10:40 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: Systems Unavailable (5/27/2021 @ 10:40 AM)

Initial Notification: RTS Server Restart (5/27/2021 @ 10:00 AM)

Posted on May 27, 2021 by TxDMV

Good morning,

An issue has been identified with the RTS system.  Servers will be restarted at 10:15 AM this morning to resolve the issue.  Please remain logged out of the system until the restart is complete.  

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Server Restart (5/27/2021 @ 10:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Server Restart (5/27/2021 @ 10:00 AM)

TxDMV Holiday Hours – Memorial Day 2021

Posted on May 27, 2021 by TxDMV

Texas DMV

The Texas Department of Motor Vehicles (TxDMV) will be closed on Monday, May 31, 2021, for Memorial Day. We honor those who lost their lives while in the military service of our nation.

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

American Flag

Source: Motor Carriers
TxDMV Holiday Hours – Memorial Day 2021

Posted in Motor Carriers | Comments Off on TxDMV Holiday Hours – Memorial Day 2021

Resolved: webDEALER Issue: Title Processing Transaction (5/26/2021 @ 1:53 PM)

Posted on May 26, 2021 by TxDMV

Good afternoon,

The webDEALER title transaction issue has now been resolved. 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER Issue: Title Processing Transaction (5/26/2021 @ 1:53 PM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER Issue: Title Processing Transaction (5/26/2021 @ 1:53 PM)

Update: webDEALER Issue: Title Processing Transaction (5/25/2021 @ 6:21PM)

Posted on May 25, 2021 by TxDMV

The Texas Department of Motor Vehicles Support Staff continue to work on the webDEALER issue which some dealers are experiencing when attempting to submit and process a title transaction.

At this time, we would like to provide some additional information based on our observations in working through the issue. The issue is limited in scope and only impacts a specific subset of titles. Only some dealers are experiencing the issue. We are continuing to engage our external vendors as Support Staff work toward resolving the issue.

Should you experience the issue, i.e. you receive Error Code 5721 when processing a title transaction for a 2021 vehicle in webDEALER, please contact us at 1-877-933-2020, option 2.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

Source: Dealers and Manufacturers
Update: webDEALER Issue: Title Processing Transaction (5/25/2021 @ 6:21PM)

Posted in Dealers and Manufacturers | Comments Off on Update: webDEALER Issue: Title Processing Transaction (5/25/2021 @ 6:21PM)

Initial Notification: webDEALER Issue: Title Processing Transaction (5/25/2021 @ 2:44PM)

Posted on May 25, 2021 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles has received reports that some dealers are encountering an issue with webDEALER, when attempting to submit and process a title transaction in the system.  Support Staff are working to resolve the issue.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Issue: Title Processing Transaction (5/25/2021 @ 2:44PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Issue: Title Processing Transaction (5/25/2021 @ 2:44PM)

Completion: Cognos System Maintenance (5/21/2021 @ 9:21 PM)

Posted on May 22, 2021 by TxDMV

Good evening,

The Cognos system maintenance was completed as of 9:21 PM this evening, 5/21/2021.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Completion: Cognos System Maintenance (5/21/2021 @ 9:21 PM)

Posted in Tax Assessor-Collectors | Comments Off on Completion: Cognos System Maintenance (5/21/2021 @ 9:21 PM)