Good morning,
The Cognos system was available as of 11:37 AM this morning, 2/27/2020. If you experience new issues with the Cognos system, please contact the TxDMV Customer Service department.
The statewide ticket for this issue is: 236513
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
TxDMV IT
Department of Motor Vehicles
Source: Tax Assessor-Collectors
Resolved: Cognos Available (2/27/2020 @ 11:37 AM)
Good morning,
The Cognos system is currently unavailable. Support staff are working to identify and resolve the issue. An update will be sent by 12:00 PM, this afternoon, 2/27/2020.
The statewide ticket for this issue is: 236513
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
TxDMV IT
Department of Motor Vehicles
Source: Tax Assessor-Collectors
Initial Notification: Cognos Unavailable (2/27/2020 @ 9:50 AM)
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Source: Tax Assessor-Collectors
Resolved: Standard Presumptive Value (SPV) calculator Available (2/25/2020 @ 1:30 PM)
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Source: Tax Assessor-Collectors
Initial Notification: Standard Presumptive Value (SPV) calculator (2/25/2020 @ 9:54 AM)
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Source: Dealers and Manufacturers
TxDMV publishes rule adoptions in the February 21, 2020, issue of the Texas Register
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Source: Tax Assessor-Collectors
Courtesy Copy: e-View for Specialty License Plate Designs
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Source: Motorist Services
Webinar Invite for RTB 003-20
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Source: Motorist Services
RTB 003-20 Eligibility for Placement of a Communication Impediment Indicator
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Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (2/18/2020 @ 7:00 AM)
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Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports delayed (2/17/2020 @ 9:00 AM)
Good afternoon,
Additional reports were blank for counties on the attached list. Impacted counties will have to manually run the following reports if they have not already done so.
We are currently running the batch processes that failed to run the evening of February 13. Please do not remit any funds in RTS today. The remittance may be completed starting Monday, February 17.
We apologize for the inconvenience this has caused and are working to resume normal operations. If you have any questions or need assistance, please contact 1-877-933-2020.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Update: Attached list of Counties Affected by Friday’s RTS outage
Good afternoon,
Registration and Title System (RTS) maintenance conducted the evening of February 13 prevented batch processes from running normally and resulted in RTS being unavailable until today at 11:00 a.m. As a result, the following reports were blank and will not be available until Monday, February 17.
Additional reports were blank for counties on the attached list. Impacted counties will have to manually run the following reports if they have not already done so.
We are currently running the batch processes that failed to run the evening of February 13. Please do not remit any funds in RTS today. The remittance may be completed starting Monday, February 17.
We apologize for the inconvenience this has caused and are working to resume normal operations. If you have any questions or need assistance, please contact 1-877-933-2020.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
County Reports Affected by Friday’s RTS outage
Good morning,
The webDEALER system was available as of 11:00 AM this morning, 2/14/2020. Our research found that the cause of the outage was due to a DCS server issue.
Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Resolved Clarification: webDEALER System Available (2/14/2020 @ 11:00 AM)
Good morning,
The RTS system was available as of 11:00 AM this morning, 2/14/2020. Our research found that the cause of the outage was due to a DCS server issue.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Resolved Clarification: RTS System Available (2/14/2020 @ 11:00 AM)
Good morning,
The webDEALER system was available as of 11:00 AM this morning, 2/14/2020.
Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Resolved: webDEALER System Available (2/14/2020 @ 11:00 AM)
Good morning,
The RTS system was available as of 11:00 AM this morning, 2/14/2020.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Resolved: RTS System Available (2/14/2020 @ 11:00 AM)
Good morning,
The RTS system is currently still unavailable. Support staff continue working to identify and resolve the issue. An update will be sent by 12:00 PM this afternoon, 2/14/2020.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Update: RTS Unavailable (2/14/2020 @ 10:00 AM)
Good morning,
The webDEALER system is currently still unavailable. Support staff continue working to identify and resolve the issue. An update will be sent by 12:00 PM this afternoon, 2/14/2020.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Update: webDEALER Unavailable (2/14/2020 @ 10:00 AM)
Good morning,
An issue has been identified, which prevents users from completing title and registration transactions. Support staff are working to identify and resolve the issue. An update will be sent by 10:00 AM this morning, 2/14/2020.
Thank you,
TxDMV Customer Service
Department of Motor Vehicles
Source: Tax Assessor-Collectors
Initial Notification: RTS unavailable (2/14/2020 @ 5:30 AM)
Good morning,
The webDEALER system is currently unavailable. Support staff are working to identify and resolve the issue. An update will be sent by 10:00 AM this morning 2/14/2020.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
TxDMV Customer Service
Department of Motor Vehicles
Source: Dealers and Manufacturers
Initial Notification: webDEALER Unavailable (2/14/2020 @ 5:30AM)
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Source: Motor Carriers
TxDMV Holiday Hours – Presidents Day 2020
Good morning,
All COGNOS reports are now available.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Resolved: COGNOS Reports are not available
Good afternoon,
The maintenance over the weekend of February 8 disrupted the batch processes that generates the Cognos reports. To provide updated reports for the week, we will initiate the batch process this evening at 5:00 PM and they will continue to run during business hours tomorrow until approximately 7:00 AM Wednesday. There is potential for RTS and webDEALER performance to be slowed. We will be monitoring system performance and will terminate the batch process if performance is degraded to the extend to severely impact services. If you start to experience performance issues with RTS or webDEALER, please email us immediately at ITSupport@txdmv.gov. We apologize for the inconvenience and will provide updates as we work to restore the availability of Cognos reports.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Update: COGNOS Reports are not available
Good afternoon,
COGNOS reports are not available. We will send an update when the reports are available.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
COGNOS Reports are not available
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Source: Dealers and Manufacturers
Initial Notification: Scheduled Maintenance (2/9/2020 @ 12:01 AM)
