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Source: Motorist Services
RTB 003-20 Eligibility for Placement of a Communication Impediment Indicator
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Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (2/18/2020 @ 7:00 AM)
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Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports delayed (2/17/2020 @ 9:00 AM)
Good afternoon,
Additional reports were blank for counties on the attached list. Impacted counties will have to manually run the following reports if they have not already done so.
We are currently running the batch processes that failed to run the evening of February 13. Please do not remit any funds in RTS today. The remittance may be completed starting Monday, February 17.
We apologize for the inconvenience this has caused and are working to resume normal operations. If you have any questions or need assistance, please contact 1-877-933-2020.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Update: Attached list of Counties Affected by Friday’s RTS outage
Good afternoon,
Registration and Title System (RTS) maintenance conducted the evening of February 13 prevented batch processes from running normally and resulted in RTS being unavailable until today at 11:00 a.m. As a result, the following reports were blank and will not be available until Monday, February 17.
Additional reports were blank for counties on the attached list. Impacted counties will have to manually run the following reports if they have not already done so.
We are currently running the batch processes that failed to run the evening of February 13. Please do not remit any funds in RTS today. The remittance may be completed starting Monday, February 17.
We apologize for the inconvenience this has caused and are working to resume normal operations. If you have any questions or need assistance, please contact 1-877-933-2020.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
County Reports Affected by Friday’s RTS outage
Good morning,
The webDEALER system was available as of 11:00 AM this morning, 2/14/2020. Our research found that the cause of the outage was due to a DCS server issue.
Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Resolved Clarification: webDEALER System Available (2/14/2020 @ 11:00 AM)
Good morning,
The RTS system was available as of 11:00 AM this morning, 2/14/2020. Our research found that the cause of the outage was due to a DCS server issue.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Resolved Clarification: RTS System Available (2/14/2020 @ 11:00 AM)
Good morning,
The webDEALER system was available as of 11:00 AM this morning, 2/14/2020.
Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Resolved: webDEALER System Available (2/14/2020 @ 11:00 AM)
Good morning,
The RTS system was available as of 11:00 AM this morning, 2/14/2020.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Resolved: RTS System Available (2/14/2020 @ 11:00 AM)
Good morning,
The RTS system is currently still unavailable. Support staff continue working to identify and resolve the issue. An update will be sent by 12:00 PM this afternoon, 2/14/2020.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Update: RTS Unavailable (2/14/2020 @ 10:00 AM)
Good morning,
The webDEALER system is currently still unavailable. Support staff continue working to identify and resolve the issue. An update will be sent by 12:00 PM this afternoon, 2/14/2020.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Update: webDEALER Unavailable (2/14/2020 @ 10:00 AM)
Good morning,
An issue has been identified, which prevents users from completing title and registration transactions. Support staff are working to identify and resolve the issue. An update will be sent by 10:00 AM this morning, 2/14/2020.
Thank you,
TxDMV Customer Service
Department of Motor Vehicles
Source: Tax Assessor-Collectors
Initial Notification: RTS unavailable (2/14/2020 @ 5:30 AM)
Good morning,
The webDEALER system is currently unavailable. Support staff are working to identify and resolve the issue. An update will be sent by 10:00 AM this morning 2/14/2020.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
TxDMV Customer Service
Department of Motor Vehicles
Source: Dealers and Manufacturers
Initial Notification: webDEALER Unavailable (2/14/2020 @ 5:30AM)
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Source: Motor Carriers
TxDMV Holiday Hours – Presidents Day 2020
Good morning,
All COGNOS reports are now available.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Resolved: COGNOS Reports are not available
Good afternoon,
The maintenance over the weekend of February 8 disrupted the batch processes that generates the Cognos reports. To provide updated reports for the week, we will initiate the batch process this evening at 5:00 PM and they will continue to run during business hours tomorrow until approximately 7:00 AM Wednesday. There is potential for RTS and webDEALER performance to be slowed. We will be monitoring system performance and will terminate the batch process if performance is degraded to the extend to severely impact services. If you start to experience performance issues with RTS or webDEALER, please email us immediately at ITSupport@txdmv.gov. We apologize for the inconvenience and will provide updates as we work to restore the availability of Cognos reports.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Update: COGNOS Reports are not available
Good afternoon,
COGNOS reports are not available. We will send an update when the reports are available.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
COGNOS Reports are not available
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Source: Dealers and Manufacturers
Initial Notification: Scheduled Maintenance (2/9/2020 @ 12:01 AM)
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Source: Tax Assessor-Collectors
Specialty License Plate Assembly Procedures
|
Source: News and Information
TxDMV Weather Delays – Feb. 6, 2020
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Source: News and Information
7:30 a.m. update: TxDMV Weather Closures – Feb. 5, 2020
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Source: News and Information
TxDMV Weather Closures – Feb. 5, 2020
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Source: Dealers and Manufacturers
CANCELLED-2/5/20 TxDMV Finance & Audit Committee Meeting
Good afternoon,
Disabled Veteran Plates for motorcycles with ISA designation will not be available in RTS until tomorrow, 2/5/2020. We apologize for the inconvenience.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Motorcycle Disabled Veteran Plates not available until 2/5/2020
Good afternoon,
Over the weekend of January 31, 2020, the Texas Department of Motor Vehicles (TxDMV) updated the Registration and Title System (RTS) with Release 9.5.1 that contains the content summarized below.
Enhancements:
Defects Resolved:
Please note: For your convenience RTS Release Notes 9.5.1 are attached. For detailed information about the items listed above, additional enhancements and issue resolutions after the release has been deployed, please refer to the TAC Hub (www.txdmv.gov/tax-assessor-collectors).
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
RTS Release Notes 9.5.1
