The Texas Department of Motor Vehicles (TxDMV) Board has scheduled an Open Meeting via telephone conference call.

Board Meeting
Thursday, August 6, 2020 – 8 a.m. via Webex or the toll free number below. If you have any technical questions about accessing the meeting, please send an email to Board.Tech.Help@txdmv.gov or call (512) 465-5665.

Instructions for accessing the meeting via Webex:
https://txdmv.webex.com/txdmv/onstage/g.php?MTID=e0fe9928c087ec30b66cfeeb8473f32d4

Phone number for accessing the meeting via phone:
United States Toll Free: 1-844-740-1264
Event number/Access code: 133 525 4935
Event Passcode: 080620

Link to August 6, 2020, TxDMV Board Meeting Documents: https://www.txdmv.gov/about-us/txdmv-board-meetings

TxDMV board and committee meetings are open to the public. However, all public participation on August 6 will be online or through phone due to the COVID-19 situation. Anyone not participating in the meeting is encouraged to livestream it instead of entering the WebEx meeting. Visit the TxDMV board page for agendas and transcripts.

Commenters must send an email to GCO_General@txdmv.gov with one of the following prior to the agenda item being taken up by the Board:

1. a completed registration form (available on the TxDMV webpage for the Board and other public meetings: https://www.txdmv.gov/about-us/txdmv-board-meetings); or
2. the following information:
   1. the agenda item you wish to comment on;
   2. your name and address; and
   3. who you are representing.

Source: Dealers and Manufacturers
TxDMV Board Meeting – August 6, 2020

The Texas Department of Motor Vehicles (TxDMV) Board has scheduled an Open Meeting via telephone conference call.

Finance and Audit Committee Meeting
Wednesday, August 5, 2020 – 2 p.m. via Webex or the toll free number below. If you have any technical questions about accessing the meeting, please send an email to Board.Tech.Help@txdmv.gov or call (512) 465-5665.

Instructions for accessing the meeting via Webex:
https://txdmv.webex.com/txdmv/onstage/g.php?MTID=e6f99c0529abe4310d5fe1d0a72a3d9c2

Phone number for accessing the meeting via phone:
United States Toll Free: 1-844-740-1264
Event number/Access code: 133 527 5200
Event Passcode: 080520

Link to August 5, 2020, TxDMV Board Meeting Documents: https://www.txdmv.gov/about-us/txdmv-board-meetings

TxDMV board and committee meetings are open to the public. However, all public participation on August 5 will be online or through phone due to the COVID-19 situation. Anyone not participating in the meeting is encouraged to livestream it instead of entering the WebEx meeting. Visit the TxDMV board page for agendas and transcripts.

Commenters must send an email to GCO_General@txdmv.gov with one of the following prior to the agenda item being taken up by the Board:

1. a completed registration form (available on the TxDMV webpage for the Board and other public meetings: https://www.txdmv.gov/about-us/txdmv-board-meetings); or
2. the following information:
   1. the agenda item you wish to comment on;
   2. your name and address; and
   3. who you are representing.

Source: Dealers and Manufacturers
TxDMV Finance and Audit Committee Meeting – August 5, 2020

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will update the eLicensing System from 6:00 PM to 8:00 PM Saturday (8/1/2020). During the deployment of the new release you may experience intermittent connectivity issues when trying to access the system. 

Note: A reply to all will be sent when the maintenance is complete. Please contact the TxDMV Customer Service department if you experience system issues after the maintenance has been completed.

Thank you,

Texas Department of Motor Vehicles

IT Services Division

Source: Dealers and Manufacturers
Reminder: eLicensing Release 9.7.2 (8/1/2020 @ 6 PM)

Good afternoon,

Over the weekend of July 31, 2020, the Texas Department of Motor Vehicles (TxDMV) will update the eLicensing System. During the deployment of the new release you may experience intermittent connectivity issues when trying to access the system. 

Note: A reply to all will be sent when the maintenance is complete. Please contact the TxDMV Customer Service department if you experience system issues after the maintenance has been completed.

Thank you,

Texas Department of Motor Vehicles

IT Services Division

Source: Dealers and Manufacturers
Initial Notification: eLicensing Release 9.7.2 (8/1/2020 @ 6 PM)

Source: Dealers and Manufacturers
Resolved: eLICENSING System Slowness

Source: Dealers and Manufacturers
Initial Notification: eLICENSING System slowness

Good morning,

The webDEALER login issue has been resolved. If you require additional assistance, please call our Customer Service Department to open a Remedy ticket. 

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed. 

Thank you, 

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Resolved: Network Issue (7/15/2020 @ 10:35AM)

Good morning,

An issue has been reported where some users are unable to log into webDEALER. Support staff are working to resolve the issue. An update will be sent by 12:00 PM or as more information becomes available.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

Thank you, 

Texas Department Of Motor Vehicles

IT Services Division

Source: Dealers and Manufacturers
Initial Notification: Network Issue (7/15/20200 @ 9:35 AM)

Good afternoon,

The webDEALER and RTS login issue has been resolved. If you are having a login problem, please clear your browser cache by following the steps below: 

To clear the cache in Internet Chrome, follow these steps: 

1. Click the settings button in the top right of the window
2. Click ‘More tools’ > ‘Clear browsing data…’
3. Ensure the checkbox for ‘Cookies and other site data’ is ticked
4. Click ‘Clear data’ 

To clear the cache in Internet Explorer 11, follow these steps: 

1. Open Internet Explorer 11
2. Click the Settings icon (top right corner) and click Safety
3. Click delete browsing history
4. Check the Temporary Internet files and website files option
5. Click delete
6. A confirmation message should appear
7. Restart Internet Explorer 11 

If you require additional assistance, please call our Customer Service Department to open a Remedy ticket. 

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed. 

Thank you, 

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Resolved: Network Issue (7/14/2020 @ 3:15 PM)

Good afternoon,

Support staff continue working to resolve the network issue where some users are unable to log into webDEALER and MVInet systems.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

Thank you, 

Texas Department Of Motor Vehicles

IT Services Division

Source: Dealers and Manufacturers
Update: Network Issue (7/14/20200 @ 1:20PM)