Good morning,

All Cognos reports were available for viewing as of 10:42 AM Central Time this morning (04/10/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk. 

The statewide ticket for this issue is: 173106

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

Good morning,

The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 10:45 AM Central Time this morning (04/10/2018). A notification will be sent once the reports are available. 

The statewide ticket for this issue is: 173106

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division 3
800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

Good morning,

The RTS system is currently experiencing intermittent connectivity issues. Support staff are working to identify and resolve the issue. An update will sent by 2:00 PM this afternoon (4/9/2018).

The statewide ticket for this issue is: 172621

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

Good morning,

The scheduled maintenance was completed as of 9:56 AM Central Time this morning, 04/08/2018. If you experience issues after the maintenance window, please contact the Service Desk.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

Good afternoon,

On Sunday, April 08, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance that will require a system outage. The duration of the maintenance is scheduled for up to five (5) hours beginning at 5:00 AM Central Time (04/08/2018) lasting until 10:00 AM Central Time. 

Systems Partially Impacted: All systems below will be partially unavailable during the scheduled time frames below:

Sunday (04/08/2018) from 05:00 AM Central Time – 10:00 AM Central Time:  

• DPS (Law Enforcement) TLETS
• MVI-Net
• RTS POS
• MyPlates
• Temp Permits

Note: A reply to all will be sent when the maintenance is complete. Please contact the Service Desk if you experience system issues after the end of the maintenance.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

Good morning,

All Cognos reports were available for viewing as of 10:49 AM Central Time this morning (04/06/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk. 

The statewide ticket for this issue is: 172232

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

Best regards,

TxDMV Service Desk D
epartment of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

Good morning,

The Week to Date Report and Inventory Transaction Reports continue to be delayed and an update will be sent by 11:30 AM Central Time this morning (04/06/2018). A notification will be sent once the reports are available. 

The statewide ticket for this issue is: 172232

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov  

Good afternoon,

On Sunday, April 08, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance that will require a system outage. The duration of the maintenance is scheduled for up to five (5) hours beginning at 5:00 AM Central Time (04/08/2018) lasting until 10:00 AM Central Time. 

Systems Partially Impacted: All systems below will be partially unavailable during the scheduled time frames below:

Sunday (04/08/2018) from 05:00 AM Central Time – 10:00 AM Central Time:  

• DPS (Law Enforcement) TLETS
• MVI-Net
• RTS POS
• MyPlates
• Temp Permits

Note: A reply to all will be sent when the maintenance is complete. Please contact the Service Desk if you experience system issues after the end of the maintenance.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

Good morning,

The Week to Date Report and Inventory Transaction Report will be delayed and are expected to be available by 04:00 PM Central Time this afternoon (04/05/2018). A notification will be sent once the reports are available. 

The statewide ticket for this issue is: 172018

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

Good afternoon,

All Cognos reports were available for viewing as of 2:23 PM Central Time this afternoon (04/04/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk. 

The statewide ticket for this issue is: 171824

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles

IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov  

Good afternoon,

The Week to Date Report and Inventory Transaction Report continue to be delayed and an update will be sent by 03:00 PM Central Time this afternoon (04/04/2018). A notification will be sent once the reports are available. 

The statewide ticket for this issue is: 171824

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

Best regards,

TxDMV Service Desk
Department of Motor Vehicles

IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov  

Good morning,

The Week to Date Report and Inventory Transaction Report will be delayed and are expected to be available by 1:00 PM Central Time this afternoon (04/04/2018). A notification will be sent once the reports are available. 

The statewide ticket for this issue is: 171824

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov  

Please review and distribute as appropriate.

The latest update to the NMVTIS Guide (attached) is now available via Registration and Title System workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text. 

Chapter 5 – Title Brands
Section 5.4, “Reconstructed Brand,” was updated to remove the 49 SALVAGE-STOLEN brand. Unrecovered stolen vehicles are not considered salvage in Texas. Programming was completed with the RTS 8.8.0 release to prevent this brand from being returned as an NMVTIS error.

Chapter 7 – Title Numbers and Issue Date
Section 7.3, “Title Samples and Title Information,” was updated to provide new title information for Mississippi, Virginia, and Washington. This update includes information provided in Registration and Title Bulletin #001-17. 

Chapter 9 – TxDMV Procedures and Guidelines
Section 9.4, “Removal from NMVTIS,” was updated to remove information related to use of the “Export” notation in the Junk and Salvage Information section.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:TT:EG

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Important eTAG and webDEALER Update

The Texas Department of Motor Vehicles (TxDMV) will move eTAG (the system used for Buyer Tags) into webDEALER (the title application system) on April 9, 2018. After this date, the link below should be used to access webDEALER and/or eTAG

https://webdealer.txdmv.gov/title.

This update will result in a change to the way counties process payments for out of state purchasers’ Buyer Tags. For your convenience, a video outlining the process can be found on the TAC Hub website http://www.txdmv.gov/tax-assessor-collectors.

Additionally, TxDMV provided training webinars for eTAG/webDEALER users (dealers). If you are interested in seeing the materials offered to the dealers, you can view a recording of one of the webinar sessions, along with short videos and other training materials at our website www.TxDMV.gov/dealers/etag/resources.