RESOLVED: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/29/2023 @ 5:40 PM)

Good afternoon,

The issue with Counties approving and recording payments in webDEALER and the
payments associated to those transactions not reflecting on the Payments Completed
Page has been resolved. The transactions are now updating in RTS and webDEALER
appropriately.

IT Support was able to create the payment transactions from 6/19/2023-6/29/2023
that have been processed, and were missing from webDEALER. 

As a reminder, a note will appear on these transactions as “Created by TxDMV”. We
will continue to closely monitor webDEALER payments to ensure there are no further
issues.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
RESOLVED: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/29/2023 @ 5:40 PM)

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