Resolved: RTS Printing Issues (05/23/2019 @ 12PM CST)

Good afternoon,

The Adobe printing issue has been resolved. 

We understand the Adobe printing issue may result in problems balancing your RTS or Cognos reports, or require a funds adjustment for transactions that did not print and voided in time. If you experience these issues, please contact a TxDMV Customer Service Representative at 512-465-3351, and they will log a ticket. 

To log tickets for these issues, we will need important information, such as:

• Workstation ID number
• Which reports are not balancing, and report dates
• Transaction ID number(s) and/or vehicle identification numbers
• Contact phone number and/or email address where someone can be reached

If you encounter new issues, please contact the customer service team at the same number, 512-465-3351.  TxDMV customer service support is available from 8 a.m. to 5 p.m., Monday through Friday. 

Thank you for working with us to troubleshoot each of your offices and workstations.  We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-3351