RTS 9.7.1 Entry of Email Address for Special Plates

Please review and distribute as appropriate.

Registration and Title System (RTS) Release 9.7.1 was deployed last weekend and included an enhancement for specialty license plate orders processed by the Texas Department of Motor Vehicles’ (TxDMV) Special Plates Unit.  The enhancement inadvertently introduced a defect in RTS Point of Sale (POS) that requires you to enter the customer’s email address on the special plate record when the email field is blank.  RTS POS should not require entry of an email address on a special plate record. 

We are working to resolve the defect and will notify you when it has been fixed.  Until such time a fix can be deployed, please enter the customer’s email address on the special plates record when prompted.  If the customer is unable or unwilling to supply an email address, you should enter “sp@txdmv.gov” when RTS POS prompts for entry of an email address on the special plate record.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.