Update: CRD Call Center unavailable (05/30/2024 @ 12:00 PM)

Good afternoon,

The Consumer Relations Division (CRD) call center is currently unavailable to receive calls.

Support staff are working to identify and resolve the issue. 

Update: 5/30/24 @ 12:00PM

This morning’s network outage was caused by external factors which adversely impacted
TxDMV.  A construction crew inadvertently caused a power outage which resulted in a
statewide impact to network connectivity and TxDMV systems. Support Staff continue to
work with external partners so we can resolve the network issues as soon as possible. 
We appreciate your patience and understanding. 

We will provide an update once more information becomes available.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division