2025 Motor Carrier Division Customer Satisfaction Survey

Posted on October 30, 2025 by TxDMV

Motor Carrier Customer Satisfaction Survey

The Texas Department of Motor Vehicles’ Motor Carrier Division is conducting our annual customer satisfaction survey. We welcome your feedback to better understand what is working well and what areas of our program we should focus on in the future. You can take the survey anytime between now and midnight on Wednesday, November 26.

https://www.surveymonkey.com/r/2025DMVMCD

 

Source: Motor Carriers
2025 Motor Carrier Division Customer Satisfaction Survey

Posted in Motor Carriers | Comments Off on 2025 Motor Carrier Division Customer Satisfaction Survey

Resolved: RTS – Cognos Reporting and Monthly Funds Reports (10/28/2025 @ 10:12AM)

Posted on October 28, 2025 by TxDMV

Good morning,

TxDMV has corrected the issue with the Cognos Monthly Funds Report (Sales Tax) for
the IRP Registration Emissions. 

Please re-run your Cognos Monthly Funds Report to ensure all data in your reports has
been updated.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles

 

 

Source: Tax Assessor-Collectors
Resolved: RTS – Cognos Reporting and Monthly Funds Reports (10/28/2025 @ 10:12AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS – Cognos Reporting and Monthly Funds Reports (10/28/2025 @ 10:12AM)

webDEALER 25.4.1 Addendum (10/21/2025 @ 2:27 PM)

Posted on October 21, 2025 by TxDMV

Good afternoon,

On the evening of October 21, 2025, the Texas Department of Motor Vehicles (TxDMV)
will update the webDEALER System with Release 25.4.1 which contains the content
summarized below. 

Enhancements:

•   Amending Existing Plate Assignments

•   Printing an Amendment Receipt

•   Viewing Completed Amendments

 

Please note: For your convenience, the webDEALER 25.4.1 Addendum is attached.  
For detailed information about the items listed above, please refer to the
(www.txdmv.gov/tax-assessor-collectors)..

 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
webDEALER 25.4.1 Addendum (10/21/2025 @ 2:27 PM)

Posted in Dealers and Manufacturers | Comments Off on webDEALER 25.4.1 Addendum (10/21/2025 @ 2:27 PM)

CANCELLED: Cognos Scheduled Maintenance (10/19/2025 @ 05:00 AM)

Posted on October 18, 2025 by TxDMV

Good afternoon,

Tomorrow’s planned system maintenance for the Cognos System
has been cancelled and will be rescheduled for a future date.

We will provide an update notification once a future maintenance date
is confirmed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
CANCELLED: Cognos Scheduled Maintenance (10/19/2025 @ 05:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on CANCELLED: Cognos Scheduled Maintenance (10/19/2025 @ 05:00 AM)

CANCELLED: eLICENSING Scheduled Maintenance (10/19/2025 @ 05:00 AM)

Posted on October 18, 2025 by TxDMV

Good afternoon,

Tomorrow’s planned system maintenance for the eLICENSING System
has been cancelled and will be rescheduled for a future date.

We will provide an update notification once a future maintenance date
is confirmed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
CANCELLED: eLICENSING Scheduled Maintenance (10/19/2025 @ 05:00 AM)

Posted in Dealers and Manufacturers | Comments Off on CANCELLED: eLICENSING Scheduled Maintenance (10/19/2025 @ 05:00 AM)

CANCELLED: webDEALER Scheduled Maintenance (10/19/2025 @ 05:00 AM)

Posted on October 18, 2025 by TxDMV

Good afternoon,

Tomorrow’s planned system maintenance for the webDEALER System
has been cancelled and will be rescheduled for a future date.

We will provide an update notification once a future maintenance date
is confirmed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
CANCELLED: webDEALER Scheduled Maintenance (10/19/2025 @ 05:00 AM)

Posted in Dealers and Manufacturers | Comments Off on CANCELLED: webDEALER Scheduled Maintenance (10/19/2025 @ 05:00 AM)

Final Reminder Notification: Cognos Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted on October 17, 2025 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will perform system
maintenance starting at 5:00 AM, Sunday (10/19/2025), lasting up to
4:00 PM, Sunday (10/19/2025).

Due to the nature of this maintenance, the Cognos reporting system will
be unavailable during the maintenance window.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Final Reminder Notification: Cognos Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Final Reminder Notification: Cognos Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Final Reminder Notification: eLICENSING Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted on October 17, 2025 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will perform system
maintenance starting at 5:00 AM, Sunday (10/19/2025), lasting up to
4:00 PM, Sunday (10/19/2025).

Due to the nature of this maintenance, the eLICENSING System will be
unavailable during the maintenance window.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Final Reminder Notification: eLICENSING Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted in Dealers and Manufacturers | Comments Off on Final Reminder Notification: eLICENSING Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Final Reminder Notification: webDEALER Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted on October 17, 2025 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will perform system
maintenance starting at 5:00 AM, Sunday (10/19/2025), lasting up to
4:00 PM, Sunday (10/19/2025).

Due to the nature of this maintenance, the webDEALER System will be
unavailable during the maintenance window.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Final Reminder Notification: webDEALER Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted in Dealers and Manufacturers | Comments Off on Final Reminder Notification: webDEALER Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Resolved: webDEALER Unavailable (10/17/2025 @ 12:05 PM)

Posted on October 17, 2025 by TxDMV

Good afternoon,

The webDEALER System is now available.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Resolved: webDEALER Unavailable (10/17/2025 @ 12:05 PM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER Unavailable (10/17/2025 @ 12:05 PM)

Introducing the New Dealer Compliance Services Section

Posted on October 17, 2025 by TxDMV

 

Dear Texas Dealer,

We are writing to provide more information about the Texas Department of Motor Vehicles (TxDMV) Dealer Compliance Services (DCS) section of the Enforcement Division and how it can be a resource to your business. DCS was established in July 2024, as part of the implementation of House Bill (HB) 718, to administer new compliance requirements for dealer premises and license plate management across the State of Texas.

DCS staff are tasked with providing statewide oversight to ensure dealers meet updated standards by conducting premise inspections of dealer locations, performing inventory audits of assigned license plates, and documenting deficiencies and violations through compliance reports. This is not intended to be a scary process; our staff are directed to use these activities as opportunities to continue educating the dealer community about the new regulations and support you in serving your customers effectively.

To support this mission, TxDMV deployed a team of 24 Dealer Compliance Specialists across Texas. Their responsibilities include:

  •  Reviewing dealer premise requirements as established in Texas Administrative Code 215.140;
  • Verifying physical premise and security measures associated with license plates;
  • Ensuring accurate metal plate inventory, usage, and data entry into department systems; and
  • Detecting and mitigating potential fraud, waste, or abuse of department resources.

What to Expect During a Dealer Visit

Dealer Compliance Specialists will visit your location for an educational visit or compliance review in an official marked Texas Department of Motor Vehicles (TxDMV) fleet vehicle and will present a TxDMV photo identification credential. DCS specialists will request to speak with the individual responsible for metal plate inventory and generally seek to review standard premise requirements, inspect department-issued metal plate inventories and other state property held by the dealer, and confirm that metal plate security and storage requirements are met.

A Dealer Compliance Specialist may take photos or videos of the physical premises and plate security setup. If opportunities for improvement are identified, best business practice education will be provided to dealer staff at the location. Dealers will have the opportunity to ask questions and will receive contact information for future support.

Available Resources

 

To support your operations, we encourage dealers to use the following tools:

Plates must be stored in a locked and secured room or closet, or a securely locked, substantially constructed safe or steel cabinet bolted or affixed to the floor or wall in such a way that the safe or steel cabinet cannot be readily removed.

The dealer must maintain restricted access to plates to only authorized personnel.

License plates must be stored at the dealer’s licensed address.

 

We appreciate your continued partnership in maintaining compliance and supporting the integrity of dealer operations across Texas. Please contact us at DealerCompliance@TxDMV.gov with questions or other requests.

 

Thank you,

 

Texas Department of Motor Vehicles

Dealer Compliance Services

Enforcement Division

 

Source: Dealers and Manufacturers
Introducing the New Dealer Compliance Services Section

Posted in Dealers and Manufacturers | Comments Off on Introducing the New Dealer Compliance Services Section

Resolved: Cognos Unavailable (10/17/2025 @ 11:55 AM)

Posted on October 17, 2025 by TxDMV

Good morning,

The Cognos system is now available.


We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos Unavailable (10/17/2025 @ 11:55 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Unavailable (10/17/2025 @ 11:55 AM)

Initial Notification: Cognos Unavailable (10/17/2025 @ 8:18 AM)

Posted on October 17, 2025 by TxDMV

Good morning,

The Cognos system is currently unavailable. Support Staff are working to resolve
the issue.

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos Unavailable (10/17/2025 @ 8:18 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Unavailable (10/17/2025 @ 8:18 AM)

Clarification on Ordering Standard Dealer and Dealer Temporary Plates

Posted on October 16, 2025 by TxDMV

 

The Texas Department of Motor Vehicles (TxDMV) continues to implement new features and performance improvements for plate distribution.

Please note that the following license plates are distributed by the Motor Vehicle Division (MVD) and must be ordered via your eLICENSING account:

  • Standard Dealer Plates; and

Standard dealer plate

  •        Dealer Temporary Plates.

Blue Dealer temp plate

 

The TxDMV’s Plate Inventory Management System (IMS) is incorrectly displaying Dealer Plates as available for order via that platform. This is an error, and TxDMV is working to correct it.

For additional information, please visit TxDMV’s dedicated HB 718 implementation page on our website.

We appreciate your patience and partnership as we continue to make enhancements to better support your business operations.

 

Monique Johnston, Director

Motor Vehicle Division

Texas Department of Motor Vehicles

 

 

 

 

 

Source: Dealers and Manufacturers
Clarification on Ordering Standard Dealer and Dealer Temporary Plates

Posted in Dealers and Manufacturers | Comments Off on Clarification on Ordering Standard Dealer and Dealer Temporary Plates

Reminder Notification: webDEALER Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted on October 15, 2025 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will perform system
maintenance starting at 5:00 AM, Sunday (10/19/2025), lasting up to
4:00 PM, Sunday (10/19/2025).

Due to the nature of this maintenance, the webDEALER System will be
unavailable during the maintenance window.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Reminder Notification: webDEALER Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted in Dealers and Manufacturers | Comments Off on Reminder Notification: webDEALER Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Reminder Notification: eLICENSING Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted on October 15, 2025 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will perform system
maintenance starting at 5:00 AM, Sunday (10/19/2025), lasting up to
4:00 PM, Sunday (10/19/2025).

Due to the nature of this maintenance, the eLICENSING System will be
unavailable during the maintenance window.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Reminder Notification: eLICENSING Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted in Dealers and Manufacturers | Comments Off on Reminder Notification: eLICENSING Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Reminder Notification: Cognos Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted on October 15, 2025 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will perform system
maintenance starting at 5:00 AM, Sunday (10/19/2025), lasting up to
4:00 PM, Sunday (10/19/2025).

Due to the nature of this maintenance, the Cognos reporting system will
be unavailable during the maintenance window.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Reminder Notification: Cognos Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Reminder Notification: Cognos Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Update: webDEALER Unavailable (10/15/2025 @ 10:45 AM)

Posted on October 15, 2025 by TxDMV

Good morning,

     The webDEALER system is currently available. Support staff are still monitoring and
     investigating to find the root cause.  

     We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Update: webDEALER Unavailable (10/15/2025 @ 10:45 AM)

Posted in Dealers and Manufacturers | Comments Off on Update: webDEALER Unavailable (10/15/2025 @ 10:45 AM)

Initial Notification: webDEALER Unavailable (10/15/2025 @ 10:13 AM)

Posted on October 15, 2025 by TxDMV

Good morning,

     The Texas Department of Motor Vehicles has received reports that the webDEALER
     system is currently unavailable. Support staff are working to resolve the issue. 

     We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Unavailable (10/15/2025 @ 10:13 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Unavailable (10/15/2025 @ 10:13 AM)

Resolved: webDEALER Unavailable (10/14/2025 @ 1:50 PM)

Posted on October 14, 2025 by TxDMV

Good afternoon,

The webDEALER System is now available.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Resolved: webDEALER Unavailable (10/14/2025 @ 1:50 PM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER Unavailable (10/14/2025 @ 1:50 PM)

Initial Notification: webDEALER Unavailable (10/14/2025 @ 11:27 AM)

Posted on October 14, 2025 by TxDMV

Good morning,

     The Texas Department of Motor Vehicles has received reports that the webDEALER
     system is currently unavailable. Support staff are working to resolve the issue. 

     We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Unavailable (10/14/2025 @ 11:27 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Unavailable (10/14/2025 @ 11:27 AM)

Resolved: webDEALER Unavailable (10/14/2025 @ 10:36 AM)

Posted on October 14, 2025 by TxDMV

Good morning,

The webDEALER System is now available.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Resolved: webDEALER Unavailable (10/14/2025 @ 10:36 AM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER Unavailable (10/14/2025 @ 10:36 AM)

Initial Notification: webDEALER Unavailable (10/14/2025 @ 10:19 AM)

Posted on October 14, 2025 by TxDMV

Good morning,

     The Texas Department of Motor Vehicles has received reports that the webDEALER
     system is currently unavailable. Support staff are working to resolve the issue. 

     We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Unavailable (10/14/2025 @ 10:19 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Unavailable (10/14/2025 @ 10:19 AM)

Informational: RTS – Cognos Reporting and Monthly Funds Reports (10/13/2025 @ 2:42 PM)

Posted on October 13, 2025 by TxDMV

Good morning,

TxDMV is aware of an issue with the Cognos Monthly Funds Report (Sales Tax) for the
IRP Registration Emissions. 

Once the issue has been resolved please re-run your Cognos Monthly Funds Report to
ensure all the data in your reports has been updated. 

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles

 

 

Source: Tax Assessor-Collectors
Informational: RTS – Cognos Reporting and Monthly Funds Reports (10/13/2025 @ 2:42 PM)

Posted in Tax Assessor-Collectors | Comments Off on Informational: RTS – Cognos Reporting and Monthly Funds Reports (10/13/2025 @ 2:42 PM)

Initial Notification: Cognos Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted on October 13, 2025 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will perform system
maintenance starting at 5:00 AM, Sunday (10/19/2025), lasting up to
4:00 PM, Sunday (10/19/2025).

Due to the nature of this maintenance, the Cognos reporting system will
be unavailable during the maintenance window.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Cognos Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Scheduled Maintenance (10/19/2025 @ 5:00 AM)