Good morning,

All Cognos reports are now available.

We apologize for the inconvenience and any impact on you and your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (05/15/2025 @ 10:18 AM)

Good morning,

Cognos Reporting is delayed for the following reports:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report

An update will be provided when the above reports become available.

We apologize for the inconvenience and any impact on you and your customers,

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (05/15/2025 @ 7:50 AM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenance
on the Registration and Title System (RTS) starting at 6:00 PM Saturday (05/17/2025), lasting
up to 10:00 AM Sunday (05/18/2025).

During the deployment window, the RTS POS and associated systems will be unavailable.

A notification will be published once the system maintenance is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Reminder: RTS Scheduled Maintenance (05/17/2025 @ 6:00 PM)

Good afternoon,

TxDMV is aware of reported RTS connectivity issues and that some RTS users could not log in.

If you are a RTS user that did not experience a login issue and/or did not experience any
lock out on your account, we still ask that you kindly log out of RTS, then log in again in order
to synchronize with RTS “unlock” commands so as to reestablish assured connectivity.

How to handle transactions after RTS unlocks

Scenario #1: You have completed the transaction but can’t print the transaction receipt.

        ○ Attempt to re-print the receipt
        ○ If unable to re-print, void the transaction and re-process the transaction
                    •  You will need to run a transaction reconciliation report to obtain the trans ID#,
                        in order to void, should you not have the trans ID# already

Scenario #2: You did not complete the transaction, and when you try to complete it,
                       the system tells you that the transaction is still in-process.

       ○ Access the pending transaction from your set asides
       ○ This should allow you to access the transaction to complete processing

Scenario #3: You did not complete the transaction, and it’s not in set aside.

       ○ Run the transaction reconciliation report to verify those transactions
            which are not completed
       ○ Redo transaction if the transaction was not completed.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Informational: RTS Performance Issues and Transactions (05/12/2025 @ 3:38 PM)

Good afternoon,

The issue where some users could not access the RTS system has been resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: RTS Unavailable (05/12/2025 @ 3:35 PM)

Good afternoon,

The Texas Department of Motor Vehicles has received reports that RTS is unavailable for some
counties. Support staff are working to resolve the issue. 

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (05/12/2025 @ 2:37 PM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenance
on the Registration and Title System (RTS) starting at 6:00 PM Saturday (05/17/2025), lasting
up to 10:00 AM Sunday (05/18/2025).

During the deployment window, the RTS POS and associated systems will be unavailable.

A notification will be published once the system maintenance is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Scheduled Maintenance (05/17/2025 @ 6:00 PM)

Good morning,

TxDMV is aware of reported RTS connectivity issues and that some RTS users could not log in.

If you are a RTS user that did not experience a login issue and/or did not experience any
lock out on your account, we still ask that you kindly log out of RTS, then log in again in order
to synchronize with RTS “unlock” commands so as to reestablish assured connectivity.

How to handle transactions after RTS unlocks

Scenario #1: You have completed the transaction but can’t print the transaction receipt.

        ○ Attempt to re-print the receipt
        ○ If unable to re-print, void the transaction and re-process the transaction
                    •  You will need to run a transaction reconciliation report to obtain the trans ID#,
                        in order to void, should you not have the trans ID# already

Scenario #2: You did not complete the transaction, and when you try to complete it,
                       the system tells you that the transaction is still in-process.

       ○ Access the pending transaction from your set asides
       ○ This should allow you to access the transaction to complete processing

Scenario #3: You did not complete the transaction, and it’s not in set aside.

       ○ Run the transaction reconciliation report to verify those transactions
            which are not completed
       ○ Redo transaction if the transaction was not completed.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Informational: RTS Performance Issues and Transactions (05/12/2025 @ 10:23 AM)

Good morning,

The issue where some users could not access the RTS system has been resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: RTS Issue (05/12/2025 @ 10:20 AM)

Good morning,

The Texas Department of Motor Vehicles has received reports that RTS is unavailable for some
counties. Support staff are working to resolve the issue. 

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Issue (05/12/2025 @ 8:52 AM)

Good morning,

All Cognos reports are now available.

We apologize for the inconvenience and any impact on you and your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (05/09/2025 @ 10:25 AM)

Good morning,

Cognos Reporting is delayed for the following reports:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report

An update will be provided when the above reports become available.

We apologize for the inconvenience and any impact on you and your customers,

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (05/09/2025 @ 8:20 AM)

Good morning,

All Cognos reports are now available.

We apologize for the inconvenience and any impact on you and your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (05/08/2025 @ 11:15 AM)

Good morning,

Cognos Reporting is delayed for the following reports:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report

An update will be provided when the above reports become available.

We apologize for the inconvenience and any impact on you and your customers,

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (05/08/2025 @ 8:05 AM)

Good afternoon,

All Cognos reports are now available.

We apologize for the inconvenience and any impact on you and your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (05/07/2025 @ 1:40 PM)

Good morning,

Cognos Reporting is delayed for the following reports:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report

An update will be provided when the above reports become available.

We apologize for the inconvenience and any impact on you and your customers,

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (05/07/2025 @ 8:27 AM)

  Good afternoon,

The RTS system intermittent slowness issues have been resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: RTS Intermittent Slowness (04/29/2025 4:35 PM)

    Good afternoon,

The RTS system is experiencing intermittent slowness when processing transactions. 

Support staff are aware and working to resolve the issue. We will provide updates as they
become available.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Intermittent Slowness (04/29/2025 @ 1:32 PM)

Good morning,

The Cognos system is now available.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos Unavailable (04/29/2025 @ 10:18 AM)

Good morning,

The Cognos system is currently unavailable. Support Staff are working to resolve
the issue.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
Initial Notification: Cognos Unavailable (04/29/2025 @ 9:42 AM)