2024 Motor Carrier Division Customer Satisfaction Survey

Motor Carrier Customer Satisfaction Survey

Help MCD improve performance by taking this brief Customer Satisfaction Survey to let us know how we’re doing and what areas we need to focus on in the future. Take it anytime between now and midnight, Wednesday, November 27. 

https://www.surveymonkey.com/r/2024MCD

 

Source: Motor Carriers
2024 Motor Carrier Division Customer Satisfaction Survey

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Insurance Companies Required to use webSALVAGE for Owner Retained Reporting

Please review and distribute as appropriate.

Effective January 1, 2025, insurance companies are required to submit all Owner Retained Reports electronically through webSALVAGE in lieu of mailing the paper Owner Retained Report (Form VTR-436) to the department for processing. This change is a result of the recent adoption of Texas Administrative Code §217.83(c)(1) to support the modernization of the department’s operations.

The department encourages you to immediately start submitting Owner Retained Reports electronically through webSALVAGE. If you are not set up to use webSALVAGE, you can easily get started by visiting the webSALVAGE login page at https://webdealer.txdmv.gov/title/salvageLogin, select the “Create New User” button, and following the prompts. After your entity account is set up, the administrator can add new users, manage their permissions, and remove users as needed.

webSALVAGE allows for electronic corrections and retractions of Owner Retained Reports, as well as the ability to print receipts. In addition, a user may specify whether the damaged major component part(s) may be repaired or must be replaced – the department encourages completion of this permissible information. The attached webSALVAGE Owner Retained Addendum provides further processing details and can also be found on our website at http://www.TxDMV.gov.

While the majority of transactions can be submitted electronically, there may be some scenarios where a physical Owner Retained Report (Form VTR-436) will need to be submitted to the department for processing. webSALVAGE will inform the user when this is necessary.

Thank you,

 

Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Insurance Industry
Insurance Companies Required to use webSALVAGE for Owner Retained Reporting

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October 2024 Motor Vehicle Registration Manual Update

Please review and distribute as appropriate.

The latest update to the Motor Vehicle Registration Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

The Texas Department of Motor Vehicles welcomes your feedback and encourages you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text.

Chapter 3 – Disabled Persons
Section 3.8, “License Plates and Placards,” was updated to specify the Revised Notary Requirements for Disabled Person License Plates as outlined in Registration and Title Bulletin (RTB) #002-24.

Chapter 6 – Exempt License Plates
Section 6.2, “Application for Standard Exempt License Plates,” was updated to specify that counties will mail the VTR-62-A applications to Open Text as captured in the Specialty License Plate Assembly Procedures.

Chapter 19 – Military Specialty License Plates
Section 19.3, “Disabled Veteran Specialty License Plates,” was updated to specify the Revised Notary Requirements for Disabled Veteran License Plates with the International Symbol of Access as outlined in RTB #002-24.

Thank you,

 

Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Motorist Services
October 2024 Motor Vehicle Registration Manual Update

Posted in Motorist Services | Comments Off on October 2024 Motor Vehicle Registration Manual Update

October 2024 Motor Vehicle Title Manual Update

Please review and distribute as appropriate.

The latest update to the Motor Vehicle Title Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text.

Chapter 15 – Odometers
Section 15.3, “Application for Title/Title Assignment,” was updated to include a new subsection for “Short Term Rental/Lease Transactions,” to include the exemption from odometer disclosure requirements for new motor vehicles purchased by a rental or lease company who are in the business of renting or leasing vehicles for a period of 30 days or less as outlined in Registration and Title Bulletin #003-24.

Chapter 25 –Motor Vehicle Dealers
Section 25.1, “Definitions and General Information,” was updated to include a note regarding use of the date on a weight certificate to determine if a title application for an incomplete vehicle has been submitted timely, once the incomplete vehicle has been completed and is eligible for title and registration.

Thank you,

 

Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Motorist Services
October 2024 Motor Vehicle Title Manual Update

Posted in Motorist Services | Comments Off on October 2024 Motor Vehicle Title Manual Update

GOOD NEWS! 24/7 webDEALER Training Now Available!

Texas DMV


On-demand webDEALER 101 Training Access is Available Now! The recorded webDEALER 101 training is now available 24/7 for you to view at your convenience. The training is available in both English and Spanish.

Step 1  Register at Welcome to webDEALER | eTAG | TxDMV.gov

Step 2  Receive a confirmation email and immediately gain access to the recorded webDEALER 101 training.

Step 3 View the On-demand webDEALER 101 training on your time.

Step 4 Receive a certificate of completion.

 Thank you, 

Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center

 

Source: Dealers and Manufacturers
GOOD NEWS! 24/7 webDEALER Training Now Available!

Posted in Dealers and Manufacturers | Comments Off on GOOD NEWS! 24/7 webDEALER Training Now Available!

¡BUENAS NOTICIAS! ¡Entrenamiento webDEALER disponible 24/7!

Texas DMV


¡El acceso al entrenamiento On-demand webDEALER 101 ya está disponible! El entrenamiento de webDEALER 101 grabado está disponible 24/7 para que lo veas cuando te convenga. El entrenamiento está disponible en inglés y en español.

Paso 1 Regístrate en Bienvenido a webDEALER | etiqueta electrónica | TxDMV.gov

Paso 2 Recibe un correo de confirmación y accede de inmediato al entrenamiento 101 de webDEALER grabado.

Paso 3 Vea el entrenamiento On-demand webDEALER 101 en tu tiempo libre.

Paso 4 Recibe un certificado de finalización.

Gracias,

Annette Quintero, Directora
División de Registro y Títulos de Vehículos del
Departamento de Vehículos Motorizados de Texas

Si tiene alguna pregunta sobre esta comunicación, comuníquese con su Centro de Servicio Regional local de TXDMV.

 

Source: Dealers and Manufacturers
¡BUENAS NOTICIAS! ¡Entrenamiento webDEALER disponible 24/7!

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Completed: eLicensing Release 24.3.1 (10/19/2024 @ 6:45 PM)

Good evening,

The deployment of the eLicensing system updates were completed as of 6:45 PM
tonight, Saturday, 10/19/2024.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Completed: eLicensing Release 24.3.1 (10/19/2024 @ 6:45 PM)

Posted in Dealers and Manufacturers | Comments Off on Completed: eLicensing Release 24.3.1 (10/19/2024 @ 6:45 PM)

eLicensing Release Notes 24.3.1 (10/18/2024 @ 3:00 PM)

Good afternoon,

Over the weekend of October 19, 2024, the Texas Department of Motor Vehicles (TxDMV) will
update the eLicensing System with Release 24.3.1 which contains the
content summarized
below. 


•   eLICENSING Application Question Changes

•   eLICENSING Attachment Changes


Please note
: For your convenience, eLicensing Release Notes 24.3.1 are attached. For detailed
information about the items listed above, additional enhancements and issue resolutions after
the release has been deployed, please refer to the TAC Hub (www.txdmv.gov/tax-assessor-collectors).


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
eLicensing Release Notes 24.3.1 (10/18/2024 @ 3:00 PM)

Posted in Dealers and Manufacturers | Comments Off on eLicensing Release Notes 24.3.1 (10/18/2024 @ 3:00 PM)

Reminder: eLicensing Release 24.3.1 (10/19/2024 @ 6:00 PM)

Good afternoon,

Over the weekend of October 19, 2024, the Texas Department of Motor Vehicles (TxDMV)
will update the eLicensing System starting at 6:00 PM Saturday (10/19/2024), lasting up to
10:00 PM (10/19/2024).  During the deployment window, you may experience intermittent
connectivity issues when accessing the eLicensing System. 

Note: A notification update will be published after the eLicensing deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Reminder: eLicensing Release 24.3.1 (10/19/2024 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Reminder: eLicensing Release 24.3.1 (10/19/2024 @ 6:00 PM)

Initial Notification: eLicensing Release 24.3.1 (10/19/2024 @ 6:00 PM)

Good afternoon,

Over the weekend of October 19, 2024, the Texas Department of Motor Vehicles (TxDMV)
will update the eLicensing System starting at 6:00 PM Saturday (10/19/2024), lasting up to
10:00 PM (10/19/2024).  During the deployment window, you may experience intermittent
connectivity issues when accessing the eLicensing System. 

Note: A notification update will be published after the eLicensing deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: eLicensing Release 24.3.1 (10/19/2024 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eLicensing Release 24.3.1 (10/19/2024 @ 6:00 PM)

Resolved: RTS Login Issues (10/14/2024 @ 9:20 AM)

Good morning,

The RTS login issue has been resolved.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Login Issues (10/14/2024 @ 9:20 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Login Issues (10/14/2024 @ 9:20 AM)

Initial Notification: RTS Login Issues (10/14/2024 @ 8:23 AM)

Good morning,

We are aware that some users are experiencing RTS login issues.

Support staff are working to resolve the issue.

An update will be sent once the issue has been resolved.

 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Login Issues (10/14/2024 @ 8:23 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Login Issues (10/14/2024 @ 8:23 AM)

Completed: RTS System Maintenance (10/13/2024 @ 5:26 AM)

Good morning,,

The Registration and Titling System (RTS) system maintenance was completed as
of 5:26 AM this morning, Sunday, October 13, 2024.

Thank you,


Texas Department of Motor Vehicles
IT Services Division


 

 

 

Source: Tax Assessor-Collectors
Completed: RTS System Maintenance (10/13/2024 @ 5:26 AM)

Posted in Tax Assessor-Collectors | Comments Off on Completed: RTS System Maintenance (10/13/2024 @ 5:26 AM)

Completed: webDEALER System Maintenance (10/13/2024 @ 5:26 AM)

Good morning,

The webDEALER system maintenance was completed as of 5:26 AM this morning,
Sunday, October 13, 2024.

Please remember that if you used an Internet Down tag, you must enter the information
for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure
you always
have the full allocation of unused Internet Down tags available when you need
them. Also
remember that unused Internet Down tags are valid for one year from the 
date they are printed. 


Thank you,

Texas Department of Motor Vehicles
IT Services Division


 

 

Source: Dealers and Manufacturers
Completed: webDEALER System Maintenance (10/13/2024 @ 5:26 AM)

Posted in Dealers and Manufacturers | Comments Off on Completed: webDEALER System Maintenance (10/13/2024 @ 5:26 AM)

County RTS Release Notes 24.3.1 (10/12/2024 @ 5:10 PM)

Good afternoon,

Over the weekend of October 12, 2024, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) with Release 24.3.1 which contains the
content summarized below. 

Enhancements:

•   MOBILITY / CLEAN AIR was renamed to INSPECTION REPLACEMENT FEE on Vehicle
     Registration Renewal Notices

•   Discontinue sending the Vehicle Inspection and Registration Notice to all
     non-commercial vehicle customers.

•   Update the Vehicle Registration Renewal Notice (Paper and Electronic) to display the
     INSPECTION REPLACEMENT FEE & EMISSION INSPECTION FEE, when applicable.

•   Update the Body of the Email Verbiage for Electronic Vehicle Registration Renewal
     Notices (ERNOs)

•   Update to the Electronic Vehicle Registration Renewal Notices (ERNOs) by adding the
     HB 3297 insert(s)


Please note
: For your convenience, RTS Release Notes 24.3.1 are attached. For detailed information
about the items listed above, additional enhancements and issue resolutions after the release has
been deployed, please refer to the TAC Hub (www.txdmv.gov/tax-assessor-collectors).

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
County RTS Release Notes 24.3.1 (10/12/2024 @ 5:10 PM)

Posted in Tax Assessor-Collectors | Comments Off on County RTS Release Notes 24.3.1 (10/12/2024 @ 5:10 PM)

RTB 003-24 Odometer Disclosure Exemption for Certain Rental and Lease Companies

Please review and distribute as appropriate.

Registration and Title Bulletin (RTB) #003-24 provides guidance on the exemption from odometer disclosure requirements for new motor vehicles purchased by a rental or lease company in the business of renting or leasing vehicles for a period of 30 days or less.

RTB #003-24 is attached.

Thank you,

 

Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Dealers and Manufacturers
RTB 003-24 Odometer Disclosure Exemption for Certain Rental and Lease Companies

Posted in Dealers and Manufacturers | Comments Off on RTB 003-24 Odometer Disclosure Exemption for Certain Rental and Lease Companies

Reminder: RTS System Maintenance (10/12/2024 @ 6:00 PM)

Good morning,

The Texas Department of Motor Vehicles (TxDMV) will be performing system
maintenance for the Registration and Title System (RTS) starting at 6:00 PM,
Saturday
(10/12/2024), lasting up to 10:00 AM, Sunday (10/13/2024).

During the deployment window, the RTS POS and associated systems will be
unavailable.
 

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Reminder: RTS System Maintenance (10/12/2024 @ 6:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Reminder: RTS System Maintenance (10/12/2024 @ 6:00 PM)

Reminder: webDealer System Maintenance (10/12/2024 @ 6:00 PM)

Good morning,

The Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance
that will affect the webDealer System starting at 6:00 PM, Saturday (10/12/2024), lasting
up to 10:00 AM Sunday morning (10/13/2024).

During the maintenance window, you may experience intermittent connectivity issues when
accessing the webDealer system.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. 
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Note: A notification update will be published once the maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Dealers and Manufacturers
Reminder: webDealer System Maintenance (10/12/2024 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Reminder: webDealer System Maintenance (10/12/2024 @ 6:00 PM)

Resolved: Cognos and RTS Core Login Issue (10/08/2024 @ 8:52 AM)

Good morning,

The login issue with Cognos and RTS Core has been resolved.

We apologize for the inconvenience and any impact on you and your customers.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: Cognos and RTS Core Login Issue (10/08/2024 @ 8:52 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos and RTS Core Login Issue (10/08/2024 @ 8:52 AM)

Initial Notification: Cognos and RTS Core Login Issue (10/08/2024 @ 8:00 AM)

Good morning,

The Texas Department of Motor Vehicles (TxDMV) IT Support Staff are aware of an issue
when logging into Cognos and RTS Core.

Support Staff are actively working to resolve the issue.


We apologize for the inconvenience and any impact on you and your customers,


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos and RTS Core Login Issue (10/08/2024 @ 8:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos and RTS Core Login Issue (10/08/2024 @ 8:00 AM)

Initial Notification: webDealer System Maintenance (10/12/2024 @ 6:00 PM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance
that will affect the webDealer System starting at 6:00 PM, Saturday (10/12/2024), lasting
up to 10:00 AM Sunday morning (10/13/2024).

During the maintenance window, you may experience intermittent connectivity issues when
accessing the webDealer system.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. 
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Note: A notification update will be published once the maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDealer System Maintenance (10/12/2024 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer System Maintenance (10/12/2024 @ 6:00 PM)

Initial Notification: RTS System Maintenance (10/12/2024 @ 6:00 PM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be performing system
maintenance for the Registration and Title System (RTS) starting at 6:00 PM,
Saturday
(10/12/2024), lasting up to 10:00 AM, Sunday (10/13/2024).

During the deployment window, the RTS POS and associated systems will be
unavailable.
 

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS System Maintenance (10/12/2024 @ 6:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS System Maintenance (10/12/2024 @ 6:00 PM)

Initial Notification: RTS Batch Reports Issue (10/07/2024 @ 8:53 AM)

Good morning,

Due to system issues which occurred Friday evening, the RTS report batch generation
process for Friday did not run for some offices.

For some cases, your Friday information will have Saturday’s Date.  If you worked on
Saturday both your Friday and Saturday report information will be combined.

Thank you, 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Batch Reports Issue (10/07/2024 @ 8:53 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Batch Reports Issue (10/07/2024 @ 8:53 AM)

Completed: webDEALER System Maintenance (10/05/2024 @ 8:55 PM)

Good evening,

The webDEALER system maintenance was completed as of 8:55 PM this evening,
Saturday, October 05, 2024.

Please remember that if you used an Internet Down tag, you must enter the information
for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure
you always
have the full allocation of unused Internet Down tags available when you need
them. Also
remember that unused Internet Down tags are valid for one year from the 
date they are printed. 


Thank you,

Texas Department of Motor Vehicles
IT Services Division


 

 

Source: Dealers and Manufacturers
Completed: webDEALER System Maintenance (10/05/2024 @ 8:55 PM)

Posted in Dealers and Manufacturers | Comments Off on Completed: webDEALER System Maintenance (10/05/2024 @ 8:55 PM)

Completed: RTS System Maintenance (10/05/2024 @ 8:55 PM)

Good evening,

The Registration and Titling System (RTS) system maintenance was completed as
of 8:55 PM this evening, Saturday, October 5, 2024.

Thank you,


Texas Department of Motor Vehicles
IT Services Division


 

 

 

Source: Tax Assessor-Collectors
Completed: RTS System Maintenance (10/05/2024 @ 8:55 PM)

Posted in Tax Assessor-Collectors | Comments Off on Completed: RTS System Maintenance (10/05/2024 @ 8:55 PM)