Reminder: webDEALER Scheduled Maintenance (04/27/2025 @ 5:00 AM)

Posted on April 25, 2025 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenance
for the webDEALER System starting at 5:00 AM, Sunday (04/27/2025), lasting up to 11:00 AM
 (04/27/2025).

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. 
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Note: A notification update will be published once the webDEALER maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Dealers and Manufacturers
Reminder: webDEALER Scheduled Maintenance (04/27/2025 @ 5:00 AM)

Posted in Dealers and Manufacturers | Leave a comment

Reminder: RTS Scheduled Maintenance (04/27/2025 @ 5:00 AM)

Posted on April 25, 2025 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenance
on the Registration and Title System (RTS) starting at 5:00 AM Sunday (04/27/2025), lasting
up to 11:00 AM (04/27/2025).

During the deployment window, the RTS POS and associated systems will be unavailable.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Reminder: RTS Scheduled Maintenance (04/27/2025 @ 5:00 AM)

Posted in Tax Assessor-Collectors | Leave a comment

Resolved: RTS Issue (04/24/2025 @ 3:30 PM)

Posted on April 24, 2025 by TxDMV

Good afternoon,


The issue where some users could not access the RTS system has been resolved.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Issue (04/24/2025 @ 3:30 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Issue (04/24/2025 @ 3:30 PM)

Initial Notification: RTS Issue (04/24/2025 @ 2:40 PM)

Posted on April 24, 2025 by TxDMV

Good afternoon,


The Texas Department of Motor Vehicles has received reports that RTS is unavailable for some
counties. Support staff are working to resolve the issue. 

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Issue (04/24/2025 @ 2:40 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Issue (04/24/2025 @ 2:40 PM)

Resolved: Cognos Reports delayed (04/24/2025 @ 10:56 AM)

Posted on April 24, 2025 by TxDMV

Good morning,

All Cognos reports are now available.

We apologize for the inconvenience and any impact on you and your customers.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (04/24/2025 @ 10:56 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Reports delayed (04/24/2025 @ 10:56 AM)

Initial Notification: webDEALER Scheduled Maintenance (04/27/2025 @ 5:00 AM)

Posted on April 23, 2025 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenance
for the webDEALER System starting at 5:00 AM, Sunday (04/27/2025), lasting up to 11:00 AM
 (04/27/2025).

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. 
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Note: A notification update will be published once the webDEALER maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Scheduled Maintenance (04/27/2025 @ 5:00 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Scheduled Maintenance (04/27/2025 @ 5:00 AM)

Initial Notification: RTS Scheduled Maintenance (04/27/2025 @ 5:00 AM)

Posted on April 23, 2025 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenance
on the Registration and Title System (RTS) starting at 5:00 AM Sunday (04/27/2025), lasting
up to 11:00 AM (04/27/2025).

During the deployment window, the RTS POS and associated systems will be unavailable.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Scheduled Maintenance (04/27/2025 @ 5:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Scheduled Maintenance (04/27/2025 @ 5:00 AM)

Initial Notification: Cognos Reports Delayed (04/23/2025 @ 11:18 AM)

Posted on April 23, 2025 by TxDMV

Good morning,

Cognos Reporting is delayed for the following reports:

Finance
1  Fee Type Funds Report
2  Week/Month to Date Fees Report
3  Monthly Funds Report

An update will be provided when the above reports become available.

We apologize for the inconvenience and any impact on you and your customers.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (04/23/2025 @ 11:18 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Reports Delayed (04/23/2025 @ 11:18 AM)

Completed: eLICENSING Release 25.2.1 (04/19/2025 @8:40 PM)

Posted on April 20, 2025 by TxDMV

Good evening,

The deployment of the eLICENSING system update was completed as of 8:40 PM
tonight, Saturday, 04/19/2025.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Completed: eLICENSING Release 25.2.1 (04/19/2025 @8:40 PM)

Posted in Dealers and Manufacturers | Comments Off on Completed: eLICENSING Release 25.2.1 (04/19/2025 @8:40 PM)

Final Reminder: eLICENSING Release 25.2.1 (04/19/2025 @ 6:00 PM)

Posted on April 18, 2025 by TxDMV

Good morning,

On Saturday, April 19, 2025, the Texas Department of Motor Vehicles (TxDMV) will update
the eLICENSING System starting at 6:00 PM Saturday (04/19/2025), lasting up to 10:00 PM
(04/19/2025).  

During the deployment window, you may experience intermittent connectivity issues when
accessing the eLICENSING System. 

Note: A notification update will be published after the eLICENSING deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Final Reminder: eLICENSING Release 25.2.1 (04/19/2025 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Final Reminder: eLICENSING Release 25.2.1 (04/19/2025 @ 6:00 PM)

eLICENSING Release Notes 25.2.1 (04/18/2025 @ 9:20 AM)

Posted on April 18, 2025 by TxDMV

Good morning,

On Saturday, April 19, 2025, the Texas Department of Motor Vehicles (TxDMV) will update
the eLICENSING System with Release 25.2.1 which contains the content summarized below.

eLICENSING Business Reported Issues:

                        •  Dealer Temporary Plates: Plates and Stickers App  – Add New Dealer Temporary
                            Plates to the eLICENSING Application Processes    

                        •  Add Dealer Temporary Plates to “My Licenses & Plates”

                        •  Dealer Temporary Plates: Update the Packing List

                        •  Dealer Temporary Plates: Update the License Record

                        •  Dealer Temporary Plates: Calculate Sequence Plate for Temporary – Motorcycle

                        •  Update to the Independent (GDN) Motor Vehicle Dealers List Business Email Field



                  Please note: For your convenience the 25.2.1 eLICENSING Release Notes are attached. For
                  detailed information about the items listed above and additional enhancements, please
                  refer to the TAC Hub (http://www.txdmv.gov/tax-assessor-collectors).

Thank you,

Texas Department of Motor Vehicles 
IT Services Division

Source: Dealers and Manufacturers
eLICENSING Release Notes 25.2.1 (04/18/2025 @ 9:20 AM)

Posted in Dealers and Manufacturers | Comments Off on eLICENSING Release Notes 25.2.1 (04/18/2025 @ 9:20 AM)

Resolved: Cognos Reports delayed (04/16/2025 @ 1:15 PM)

Posted on April 16, 2025 by TxDMV

Good afternoon,

All Cognos reports are now available.

We apologize for the inconvenience and any impact on you and your customers.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (04/16/2025 @ 1:15 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Reports delayed (04/16/2025 @ 1:15 PM)

Reminder: eLICENSING Release 25.2.1 (04/19/2025 @ 6:00 PM)

Posted on April 16, 2025 by TxDMV

Good morning,

On Saturday, April 19, 2025, the Texas Department of Motor Vehicles (TxDMV) will update
the eLICENSING System starting at 6:00 PM Saturday (04/19/2025), lasting up to 10:00 PM
(04/19/2025).  During the deployment window, you may experience intermittent connectivity
issues when accessing the eLICENSING System. 

Note: A notification update will be published after the eLICENSING deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Reminder: eLICENSING Release 25.2.1 (04/19/2025 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Reminder: eLICENSING Release 25.2.1 (04/19/2025 @ 6:00 PM)

Initial Notification: Cognos Reports Delayed (04/16/2025 @ 8:10 AM)

Posted on April 16, 2025 by TxDMV

Good morning,

Cognos Reporting is delayed for the following reports:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report


An update will be provided when the above reports become available.

We apologize for the inconvenience and any impact on you and your customers,


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (04/16/2025 @ 8:10 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Reports Delayed (04/16/2025 @ 8:10 AM)

Initial Notification: eLICENSING Release 25.2.1 (04/19/2025 @ 6:00 PM)

Posted on April 14, 2025 by TxDMV

Good afternoon,

On Saturday, April 19, 2025, the Texas Department of Motor Vehicles (TxDMV) will update
the eLICENSING System starting at 6:00 PM Saturday (04/19/2025), lasting up to 10:00 PM
(04/19/2025).  During the deployment window, you may experience intermittent connectivity
issues when accessing the eLICENSING System. 

Note: A notification update will be published after the eLICENSING deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: eLICENSING Release 25.2.1 (04/19/2025 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eLICENSING Release 25.2.1 (04/19/2025 @ 6:00 PM)

Texas Permitting and Routing Optimization System (TxPROS) Upgrades Scheduled for April 16, 2025

Posted on April 11, 2025 by TxDMV

Texas Permitting and Routing Optimization System (TxPROS) Upgrades on April 16th, 2025

The Texas Department of Motor Vehicles (TxDMV) will release an update to TxPROS at 6 p.m., April 16th, 2025. We do not anticipate any downtime. This update will introduce a variety of new and improved features designed to enhance the overall customer experience. Key enhancements include:

  • The permit PDF will now include a QR code allowing direct access to the permit details when scanned.
  • Well servicing unit mileage permits that exceed 254,300 GVW will include the generated route and allow modifications to the route prior to submission for issuance.
  • Permits that must be mailed will allow the permit PDF to be viewed and verified. Changes can be made prior to the payment, issuance, and mailing of the permit.
  • In accordance with Texas Administrative Code, a form will be required when requesting a sticker replacement for permits that require a windshield sticker. A valid reason for replacement will be required.
  • Vehicle inventories will be sorted in true alphanumeric order so that the user may locate power units and trailers more efficiently.
  • Additional email addresses or fax numbers may be added to the permit delivery method. 
  • The loading method for multiple items can be selected (end to end, side by side, stacked, nested).
  • A drop-down menu for vehicle make will be available.
  • To ensure accuracy, the tire width, the number of tires, and axle weight will be verified when a substantial variance is entered between axles and the overall length when overhang is included.
  • Tire size may be entered in inches or millimeters.
  • Route inspection permits can be copied without being tied to the previous route inspection.
  • The map will offer the option to view TxDOT Districts and county lines.
  • In the event of a a disaster declaration and the suspension of oversize/overweight permitting requirements by the Governor to respond to the disaster, TxPROS will allow for the generation of a route to be used with the declaration.
  • Various enhancements have been made to the notes and document features.

For questions or additional information, contact the Motor Carrier Division at 1-800-299-1700, option 2.

 

Source: Motor Carriers
Texas Permitting and Routing Optimization System (TxPROS) Upgrades Scheduled for April 16, 2025

Posted in Motor Carriers | Comments Off on Texas Permitting and Routing Optimization System (TxPROS) Upgrades Scheduled for April 16, 2025

Resolved: Regional Service Center Phone Lines unavailable (04/09/2025 @ 3:43 PM)

Posted on April 9, 2025 by TxDMV

Good afternoon,

Voice service to all the Regional Service Centers is now available. 

We apologize for the inconvenience and any impact on you or your customers.

Thank you, 

Texas Department of Motor Vehicles
IT Department

 

 

 

 

       

 

Source: Tax Assessor-Collectors
Resolved: Regional Service Center Phone Lines unavailable (04/09/2025 @ 3:43 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Regional Service Center Phone Lines unavailable (04/09/2025 @ 3:43 PM)

Resolved: CRD Call Center unavailable (04/09/2025 @ 3:10PM)

Posted on April 9, 2025 by TxDMV

Source: Tax Assessor-Collectors
Resolved: CRD Call Center unavailable (04/09/2025 @ 3:10PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: CRD Call Center unavailable (04/09/2025 @ 3:10PM)

Informational: RTS Connectivity Issues and Transactions (04/09/2025 @ 1:35 PM)

Posted on April 9, 2025 by TxDMV

Good afternoon,


Based on this morning’s Data Center Services (DCS) network issues, TxDMV is aware of
reported RTS connectivity issues, and that some RTS users could not log in.

If you are a RTS user that did not experience a login issue and/or did not experience any
lock out on your account, we still ask that you kindly log out of RTS, then log in again in order
to synchronize with RTS “unlock” commands so as to reestablish assured connectivity.

How to handle transactions after RTS unlocks and/or RTS connectivity issues

Scenario #1: You have completed the transaction but can’t print the transaction receipt.

        ○ Attempt to re-print the receipt
        ○ If unable to re-print, void the transaction and re-process the transaction
                    •  You will need to run a transaction reconciliation report to obtain the trans ID#,
                        in order to void, should you not have the trans ID# already

Scenario #2: You did not complete the transaction, and when you try to complete it,
                       the system tells you that the transaction is still in-process.

       ○ Access the pending transaction from your set asides
       ○ This should allow you to access the transaction to complete processing

Scenario #3: You did not complete the transaction, and it’s not in set aside.

       ○ Run the transaction reconciliation report to verify those transactions
            which are not completed
                •  If it was, follow re-print/void process
       ○ Redo transaction if the transaction was not completed.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Informational: RTS Connectivity Issues and Transactions (04/09/2025 @ 1:35 PM)

Posted in Tax Assessor-Collectors | Comments Off on Informational: RTS Connectivity Issues and Transactions (04/09/2025 @ 1:35 PM)

Informational: webDEALER Connectivity Issue (04/09/2025 @ 12:42 PM)

Posted on April 9, 2025 by TxDMV

Good afternoon,

TxDMV is aware of a brief webDEALER system connectivity issue that occurred earlier this
morning.  The network issue originated at the Data Center Services (DCS) level, impacting
many agencies, including TxDMV.

The network connectivity issue has since been resolved.   

Despite the very brief outage duration, we have asked DCS to share the root cause for this
outage once their troubleshooting and follow-on investigation has concluded.  We will
provide an update as we learn more from DCS.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles 
IT Services Division

 

 

Source: Dealers and Manufacturers
Informational: webDEALER Connectivity Issue (04/09/2025 @ 12:42 PM)

Posted in Dealers and Manufacturers | Comments Off on Informational: webDEALER Connectivity Issue (04/09/2025 @ 12:42 PM)

Informational: RTS Performance Issues (04/09/2025 @ 12:40 PM)

Posted on April 9, 2025 by TxDMV

Good afternoon,

TxDMV is aware of a brief RTS system connectivity issue that occurred earlier this morning. 
The network issue originated at the Data Center Services (DCS) level, impacting many
agencies, including TxDMV.

The network connectivity issue has since been resolved.   

Despite the very brief outage duration, we have asked DCS to share the root cause for this
outage once their troubleshooting and follow-on investigation has concluded.  We will
provide an update as we learn more from DCS.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles 
IT Services Division

 

       

 

Source: Tax Assessor-Collectors
Informational: RTS Performance Issues (04/09/2025 @ 12:40 PM)

Posted in Tax Assessor-Collectors | Comments Off on Informational: RTS Performance Issues (04/09/2025 @ 12:40 PM)

Resolved: Cognos Reports delayed (03/09/2025 @ 10:40 AM)

Posted on April 9, 2025 by TxDMV

Good morning,

All Cognos reports are now available.

We apologize for the inconvenience and any impact on you and your customers.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (03/09/2025 @ 10:40 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Reports delayed (03/09/2025 @ 10:40 AM)

Update: CRD Call Center unavailable (04/09/2025 @ 10:48 AM)

Posted on April 9, 2025 by TxDMV

Source: Tax Assessor-Collectors
Update: CRD Call Center unavailable (04/09/2025 @ 10:48 AM)

Posted in Tax Assessor-Collectors | Comments Off on Update: CRD Call Center unavailable (04/09/2025 @ 10:48 AM)

Initial Notification: Regional Service Center Phone Lines unavailable (04/09/2025 @ 10:08 AM)

Posted on April 9, 2025 by TxDMV

Source: Tax Assessor-Collectors
Initial Notification: Regional Service Center Phone Lines unavailable (04/09/2025 @ 10:08 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Regional Service Center Phone Lines unavailable (04/09/2025 @ 10:08 AM)

Initial Notification: Cognos Reports Delayed (04/09/2025 @ 9:17 AM)

Posted on April 9, 2025 by TxDMV

Good morning,

Cognos Reporting is delayed for the following reports:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report


An update will be provided when the above reports become available.

We apologize for the inconvenience and any impact on you and your customers,


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (04/09/2025 @ 9:17 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Reports Delayed (04/09/2025 @ 9:17 AM)