Good morning,

All Cognos reports are now available.

We apologize for the inconvenience and any impact on you and your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (04/24/2025 @ 10:56 AM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenance
on the Registration and Title System (RTS) starting at 5:00 AM Sunday (04/27/2025), lasting
up to 11:00 AM (04/27/2025).

During the deployment window, the RTS POS and associated systems will be unavailable.

A notification will be published once the system maintenance is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Scheduled Maintenance (04/27/2025 @ 5:00 AM)

Good morning,

Cognos Reporting is delayed for the following reports:

Finance
1  Fee Type Funds Report
2  Week/Month to Date Fees Report
3  Monthly Funds Report

An update will be provided when the above reports become available.

We apologize for the inconvenience and any impact on you and your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (04/23/2025 @ 11:18 AM)

Good afternoon,

All Cognos reports are now available.

We apologize for the inconvenience and any impact on you and your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (04/16/2025 @ 1:15 PM)

Good morning,

Cognos Reporting is delayed for the following reports:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report

An update will be provided when the above reports become available.

We apologize for the inconvenience and any impact on you and your customers,

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (04/16/2025 @ 8:10 AM)

Good afternoon,

Voice service to all the Regional Service Centers is now available. 

We apologize for the inconvenience and any impact on you or your customers.

Thank you, 

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
Resolved: Regional Service Center Phone Lines unavailable (04/09/2025 @ 3:43 PM)

Good afternoon,

Based on this morning’s Data Center Services (DCS) network issues, TxDMV is aware of
reported RTS connectivity issues, and that some RTS users could not log in.

If you are a RTS user that did not experience a login issue and/or did not experience any
lock out on your account, we still ask that you kindly log out of RTS, then log in again in order
to synchronize with RTS “unlock” commands so as to reestablish assured connectivity.

How to handle transactions after RTS unlocks and/or RTS connectivity issues

Scenario #1: You have completed the transaction but can’t print the transaction receipt.

        ○ Attempt to re-print the receipt
        ○ If unable to re-print, void the transaction and re-process the transaction
                    •  You will need to run a transaction reconciliation report to obtain the trans ID#,
                        in order to void, should you not have the trans ID# already

Scenario #2: You did not complete the transaction, and when you try to complete it,
                       the system tells you that the transaction is still in-process.

       ○ Access the pending transaction from your set asides
       ○ This should allow you to access the transaction to complete processing

Scenario #3: You did not complete the transaction, and it’s not in set aside.

       ○ Run the transaction reconciliation report to verify those transactions
            which are not completed
                •  If it was, follow re-print/void process
       ○ Redo transaction if the transaction was not completed.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Informational: RTS Connectivity Issues and Transactions (04/09/2025 @ 1:35 PM)

Good afternoon,

TxDMV is aware of a brief RTS system connectivity issue that occurred earlier this morning. 
The network issue originated at the Data Center Services (DCS) level, impacting many
agencies, including TxDMV.

The network connectivity issue has since been resolved.   

Despite the very brief outage duration, we have asked DCS to share the root cause for this
outage once their troubleshooting and follow-on investigation has concluded.  We will
provide an update as we learn more from DCS.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles 
IT Services Division

Source: Tax Assessor-Collectors
Informational: RTS Performance Issues (04/09/2025 @ 12:40 PM)

Good morning,

All Cognos reports are now available.

We apologize for the inconvenience and any impact on you and your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (03/09/2025 @ 10:40 AM)

Good morning,

Cognos Reporting is delayed for the following reports:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report

An update will be provided when the above reports become available.

We apologize for the inconvenience and any impact on you and your customers,

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (04/09/2025 @ 9:17 AM)

  Good afternoon,

The RTS system intermittent slowness issues have been resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: RTS Intermittent Slowness (03/27/2025 3:45 PM)

    Good afternoon,

The RTS system is experiencing intermittent slowness when processing transactions. 

Support staff are aware and working to resolve the issue. We will provide updates as they
become available.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Intermittent Slowness (03/27/2025 @ 1:52 PM)

Good morning,

The deployment of the Registration and Titling System (RTS) update was completed
as of 11:05 PM last night, Saturday, 03/22/2025.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Completed: RTS Release 25.2 (03/23/2025 @ 5:35 AM)