Good morning,
All Cognos reports are now available.
We apologize for the inconvenience and any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (06/04/2025 @ 9:40 AM)
Good morning,
Cognos Reporting is delayed for the following reports:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
An update will be provided when the above reports become available.
We apologize for the inconvenience and any impact on you and your customers,
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (06/04/2025 @ 8:04 AM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) will update the Registration and Title System
(RTS) starting at 5:30 PM, Monday, (06/30/2025), lasting up to 11:59 PM, Monday, (06/30/2025).
During the deployment window, the RTS POS and associated systems will be unavailable.
A notification will be published once the system maintenance is completed.
These system changes are required to meet 88th Texas Legislature HB 718 requirements
effective on July 1, 2025.
IMPORTANT Attention Motor Vehicle Dealers, County Tax Offices, and Law Enforcement:
New license plate, temporary registration, and webDEALER requirements take effect
July 1, 2025. Stay informed about the latest operational changes and upcoming deadlines
at www.TxDMV.gov/hb718.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Release 25.3 (6/30/2025 @ 5:30 PM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) will update the webDEALER System starting
at 10:00 PM, Monday, (06/30/2025), lasting up to 11:59 PM, Monday, (06/30/2025).
Updates to related TxDMV applications may limit some webDEALER and eTAG functionality
intermittently, starting at 6:15 PM, Monday (06/30/2025), lasting up to 11:59 PM (06/30/2025).
A notification will be published once the webDEALER maintenance is completed.
These system changes are required to meet 88th Texas Legislature HB 718 requirements
effective on July 1, 2025.
Please note that Internet Down tags cannot be issued after June 30, 2025.
IMPORTANT Attention Motor Vehicle Dealers, County Tax Offices, and Law Enforcement:
New license plate, temporary registration, and webDEALER requirements take effect
July 1, 2025. Stay informed about the latest operational changes and upcoming deadlines
at www.TxDMV.gov/hb718.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDEALER Release 25.3 (06/30/2025 @ 10:00 PM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) will update the eLICENSING System starting
at 6:00 PM, Saturday, (06/28/2025), lasting up to 10:00 PM, Saturday, (06/28/2025).
During the deployment window, you may experience intermittent connectivity issues when
accessing the eLICENSING System.
A notification will be published after the eLICENSING deployment is completed.
These system changes are required to meet 88th Texas Legislature HB 718 requirements
effective on July 1, 2025.
IMPORTANT Attention Motor Vehicle Dealers, County Tax Offices, and Law Enforcement:
New license plate, temporary registration, and webDEALER requirements take effect
July 1, 2025. Stay informed about the latest operational changes and upcoming deadlines
at www.TxDMV.gov/hb718.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: eLICENSING Release 25.3 (06/28/2025 @ 6:00 PM)
Good morning,
The Registration and Titling System (RTS) planned maintenance was completed as
of 8:05 AM this morning, Sunday, 06/01/2025.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Completed: RTS Planned Maintenance (06/01/2025 @ 8:05 AM)
Good morning,
The webDEALER planned maintenance was completed as of 8:05 AM this morning,
Sunday, 06/01/2025.
Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Completed: webDEALER Planned Maintenance (06/01/2025 @ 8:05 AM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) will be implementing planned maintenance
for the webDEALER System starting at 5:00 AM, Sunday (06/01/2025), lasting up to 11:00 AM.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
A notification will be published once the webDEALER maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDEALER Planned Maintenance (06/01/2025 @ 5:00 AM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) will be implementing planned
maintenance for the RTS System starting at 5:00 AM, Sunday (06/01/2025),
lasting up to 11:00 AM.
A notification will be published once the RTS system maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Planned Maintenance (06/01/2025 @ 5:00 AM)
|
Source: Dealers and Manufacturers
Additional Date for Metal Plate & IMS Training
Good afternoon,
We want to inform you about a current phishing scam (pictured below) exploiting
OneDrive. Scammers are sending emails that appear to come from a multi-function
printer utility, presenting a personal document from a user’s OneDrive account to
create a sense of urgency and legitimacy. These emails are fraudulent and aim to
steal your personal information.
Actions to Take:
IMPORTANT: If you did receive a phishing email similar to the image below, and you
did click on the PDF document, your account may have been compromised. Please
alert your organization’s security department immediately so they may assist you.
Report suspicious emails in your email account to your organization’s security
department.
Do not click on any links in unsolicited emails.
For suspicious emails in your email account, forward the emails to your organization’s
security department and then delete them.
Important Reminders:
• Be cautious with both your personal information and your organization’s data.
• Do not use your organization’s resources to access personal accounts.
• Never provide sensitive or financial information in response to unsolicited emails
or phone calls.
Share this information with friends and family to help raise awareness.
Scammers are constantly evolving their tactics, and staying informed is our best
defense. Thank you for helping us protect our organizations and each other. If you
have any questions or concerns, please contact the TxDMV ITSD Information Security
team at IT_SecurityManagement@txdmv.gov.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: New Phishing Scam on PDF attachments from a known user (05/28/2025 @ 1:07 PM)
|
Source: Motor Carriers
TxDMV Holiday Hours – Memorial Day 2025
Good afternoon,
On Saturday, May 17, 2025, the Texas Department of Motor Vehicles (TxDMV) updated
the eLICENSING System with Release 25.2.2 which contains the content summarized below.
eLICENSING Business Reported Issues:
• Dealer Temporary Plate – New Appl-Add new Metal Temp Plates/Dealer Temporary
Plate to the eLICENSE application processes.
• HB 718 – Increase Plate field size in RTS Batch file.
• Mailing address on the packing list includes DBA also.
• Separate Packing Slips Needed for a combined order of both Standard and Temp
Plates.
• Dealer Temporary Plates – New Appl-Add new Metal Temp Plates/Blue Plates to the
eLICENSE application processes.
• HB 718 – Increase Plate field size in RTS Batch file.
• Add the DBA to the physical mailing address.
• Separate Packing Slips Needed for a combined order of both Standard and Temp
Plates.
Please note: For your convenience the 25.2.2 eLICENSING Release Notes are attached. For
detailed information about the items listed above and additional enhancements, please
refer to the TAC Hub (http://www.txdmv.gov/tax-assessor-collectors).
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
eLICENSING Release Notes 25.2.2 (05/18/2025 @ 2:55 PM)
Good morning,
The Registration and Titling System (RTS) scheduled maintenance was completed
as of 11:45 PM last night, Saturday, 05/17/2025.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Completed: RTS Scheduled Maintenance (05/17/2025 @ 11:45 PM)
Good morning,
The deployment of the eLICENSING system update was completed as of 11:45 PM
last night, Saturday, 05/17/2025.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Completed: eLICENSING Release 25.2.2 (05/17/2025 @ 11:45 PM)
|
Source: Dealers and Manufacturers
New Metal Plate and Inventory Management System (IMS) Training is Available Now!
|
Source: Dealers and Manufacturers
Distribution of Metal License Plates has begun!
|
Source: Dealers and Manufacturers
New 24/7 webDEALER Transaction Specific Short Videos Now Available!/¡BUENAS NOTICIAS! ¡Están disponibles nuevos videos cortos específicos de transacciones webDEALER!
Good morning,
All Cognos reports are now available.
We apologize for the inconvenience and any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (05/15/2025 @ 10:18 AM)
Good morning,
Cognos Reporting is delayed for the following reports:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
An update will be provided when the above reports become available.
We apologize for the inconvenience and any impact on you and your customers,
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (05/15/2025 @ 7:50 AM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenance
on the Registration and Title System (RTS) starting at 6:00 PM Saturday (05/17/2025), lasting
up to 10:00 AM Sunday (05/18/2025).
During the deployment window, the RTS POS and associated systems will be unavailable.
A notification will be published once the system maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Reminder: RTS Scheduled Maintenance (05/17/2025 @ 6:00 PM)
Good afternoon,
On Saturday, May 17, 2025, the Texas Department of Motor Vehicles (TxDMV) will update
the eLICENSING System starting at 6:00 PM Saturday (05/17/2025), lasting up to 10:00 AM
(05/18/2025). During the deployment window, you may experience intermittent connectivity
issues when accessing the eLICENSING System.
Note: A notification update will be published after the eLICENSING deployment is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Reminder: eLICENSING Release 25.2.2 (05/17/2025 @ 6:00 PM)
Good afternoon,
TxDMV is aware of reported RTS connectivity issues and that some RTS users could not log in.
If you are a RTS user that did not experience a login issue and/or did not experience any
lock out on your account, we still ask that you kindly log out of RTS, then log in again in order
to synchronize with RTS “unlock” commands so as to reestablish assured connectivity.
How to handle transactions after RTS unlocks
Scenario #1: You have completed the transaction but can’t print the transaction receipt.
○ Attempt to re-print the receipt
○ If unable to re-print, void the transaction and re-process the transaction
• You will need to run a transaction reconciliation report to obtain the trans ID#,
in order to void, should you not have the trans ID# already
Scenario #2: You did not complete the transaction, and when you try to complete it,
the system tells you that the transaction is still in-process.
○ Access the pending transaction from your set asides
○ This should allow you to access the transaction to complete processing
Scenario #3: You did not complete the transaction, and it’s not in set aside.
○ Run the transaction reconciliation report to verify those transactions
which are not completed
○ Redo transaction if the transaction was not completed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Informational: RTS Performance Issues and Transactions (05/12/2025 @ 3:38 PM)
Good afternoon,
The issue where some users could not access the RTS system has been resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS Unavailable (05/12/2025 @ 3:35 PM)
Good afternoon,
The Texas Department of Motor Vehicles has received reports that RTS is unavailable for some
counties. Support staff are working to resolve the issue.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (05/12/2025 @ 2:37 PM)
