Initial Notification: Cognos Reports Delayed (05/15/2025 @ 7:50 AM)

Good morning,

Cognos Reporting is delayed for the following reports:

Finance
1  Fee Type Funds Report

2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report


An update will be provided when the above reports become available.

We apologize for the inconvenience and any impact on you and your customers,


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (05/15/2025 @ 7:50 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Reports Delayed (05/15/2025 @ 7:50 AM)

Reminder: RTS Scheduled Maintenance (05/17/2025 @ 6:00 PM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenance
on the Registration and Title System (RTS) starting at 6:00 PM Saturday (05/17/2025), lasting
up to 10:00 AM Sunday (05/18/2025).

During the deployment window, the RTS POS and associated systems will be unavailable.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Reminder: RTS Scheduled Maintenance (05/17/2025 @ 6:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Reminder: RTS Scheduled Maintenance (05/17/2025 @ 6:00 PM)

Reminder: eLICENSING Release 25.2.2 (05/17/2025 @ 6:00 PM)

Good afternoon,

On Saturday, May 17, 2025, the Texas Department of Motor Vehicles (TxDMV) will update
the eLICENSING System starting at 6:00 PM Saturday (05/17/2025), lasting up to 10:00 AM
(05/18/2025).  During the deployment window, you may experience intermittent connectivity
issues when accessing the eLICENSING System. 

Note: A notification update will be published after the eLICENSING deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Reminder: eLICENSING Release 25.2.2 (05/17/2025 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Reminder: eLICENSING Release 25.2.2 (05/17/2025 @ 6:00 PM)

Informational: RTS Performance Issues and Transactions (05/12/2025 @ 3:38 PM)

Good afternoon,


TxDMV is aware of reported RTS connectivity issues and that some RTS users could not log in.

If you are a RTS user that did not experience a login issue and/or did not experience any
lock out on your account, we still ask that you kindly log out of RTS, then log in again in order
to synchronize with RTS “unlock” commands so as to reestablish assured connectivity.

How to handle transactions after RTS unlocks

Scenario #1: You have completed the transaction but can’t print the transaction receipt.

        ○ Attempt to re-print the receipt
        ○ If unable to re-print, void the transaction and re-process the transaction
                    •  You will need to run a transaction reconciliation report to obtain the trans ID#,
                        in order to void, should you not have the trans ID# already

Scenario #2: You did not complete the transaction, and when you try to complete it,
                       the system tells you that the transaction is still i
n-process.

       ○ Access the pending transaction from your set asides
       ○ This should allow you to access the transaction to complete processing

Scenario #3: You did not complete the transaction, and it’s not in set aside.

       ○ Run the transaction reconciliation report to verify those transactions
            which are not completed
       ○ Redo transaction if the transaction was not completed.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Informational: RTS Performance Issues and Transactions (05/12/2025 @ 3:38 PM)

Posted in Tax Assessor-Collectors | Comments Off on Informational: RTS Performance Issues and Transactions (05/12/2025 @ 3:38 PM)

Resolved: RTS Unavailable (05/12/2025 @ 3:35 PM)

Good afternoon,


The issue where some users could not access the RTS system has been resolved.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Unavailable (05/12/2025 @ 3:35 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Unavailable (05/12/2025 @ 3:35 PM)

Initial Notification: RTS Unavailable (05/12/2025 @ 2:37 PM)

Good afternoon,


The Texas Department of Motor Vehicles has received reports that RTS is unavailable for some
counties. Support staff are working to resolve the issue. 

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (05/12/2025 @ 2:37 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Unavailable (05/12/2025 @ 2:37 PM)

Initial Notification: eLICENSING Release 25.2.2 (05/17/2025 @ 6:00 PM)

Good afternoon,

On Saturday, May 17, 2025, the Texas Department of Motor Vehicles (TxDMV) will update
the eLICENSING System starting at 6:00 PM Saturday (05/17/2025), lasting up to 10:00 AM
(05/18/2025).  During the deployment window, you may experience intermittent connectivity
issues when accessing the eLICENSING System. 

Note: A notification update will be published after the eLICENSING deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: eLICENSING Release 25.2.2 (05/17/2025 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eLICENSING Release 25.2.2 (05/17/2025 @ 6:00 PM)

Initial Notification: RTS Scheduled Maintenance (05/17/2025 @ 6:00 PM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenance
on the Registration and Title System (RTS) starting at 6:00 PM Saturday (05/17/2025), lasting
up to 10:00 AM Sunday (05/18/2025).

During the deployment window, the RTS POS and associated systems will be unavailable.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Scheduled Maintenance (05/17/2025 @ 6:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Scheduled Maintenance (05/17/2025 @ 6:00 PM)

Informational: RTS Performance Issues and Transactions (05/12/2025 @ 10:23 AM)

Good morning,


TxDMV is aware of reported RTS connectivity issues and that some RTS users could not log in.

If you are a RTS user that did not experience a login issue and/or did not experience any
lock out on your account, we still ask that you kindly log out of RTS, then log in again in order
to synchronize with RTS “unlock” commands so as to reestablish assured connectivity.

How to handle transactions after RTS unlocks

Scenario #1: You have completed the transaction but can’t print the transaction receipt.

        ○ Attempt to re-print the receipt
        ○ If unable to re-print, void the transaction and re-process the transaction
                    •  You will need to run a transaction reconciliation report to obtain the trans ID#,
                        in order to void, should you not have the trans ID# already

Scenario #2: You did not complete the transaction, and when you try to complete it,
                       the system tells you that the transaction is still i
n-process.

       ○ Access the pending transaction from your set asides
       ○ This should allow you to access the transaction to complete processing

Scenario #3: You did not complete the transaction, and it’s not in set aside.

       ○ Run the transaction reconciliation report to verify those transactions
            which are not completed
       ○ Redo transaction if the transaction was not completed.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Informational: RTS Performance Issues and Transactions (05/12/2025 @ 10:23 AM)

Posted in Tax Assessor-Collectors | Comments Off on Informational: RTS Performance Issues and Transactions (05/12/2025 @ 10:23 AM)

Resolved: RTS Issue (05/12/2025 @ 10:20 AM)

Good morning,


The issue where some users could not access the RTS system has been resolved.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Issue (05/12/2025 @ 10:20 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Issue (05/12/2025 @ 10:20 AM)

Initial Notification: RTS Issue (05/12/2025 @ 8:52 AM)

Good morning,


The Texas Department of Motor Vehicles has received reports that RTS is unavailable for some
counties. Support staff are working to resolve the issue. 

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Issue (05/12/2025 @ 8:52 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Issue (05/12/2025 @ 8:52 AM)

Resolved: Cognos Reports delayed (05/09/2025 @ 10:25 AM)

Good morning,

All Cognos reports are now available.

We apologize for the inconvenience and any impact on you and your customers.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (05/09/2025 @ 10:25 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Reports delayed (05/09/2025 @ 10:25 AM)

Initial Notification: Cognos Reports Delayed (05/09/2025 @ 8:20 AM)

Good morning,

Cognos Reporting is delayed for the following reports:

Finance
1  Fee Type Funds Report

2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report


An update will be provided when the above reports become available.

We apologize for the inconvenience and any impact on you and your customers,


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (05/09/2025 @ 8:20 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Reports Delayed (05/09/2025 @ 8:20 AM)

Resolved: Cognos Reports delayed (05/08/2025 @ 11:15 AM)

Good morning,

All Cognos reports are now available.

We apologize for the inconvenience and any impact on you and your customers.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (05/08/2025 @ 11:15 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Reports delayed (05/08/2025 @ 11:15 AM)

Initial Notification: Cognos Reports Delayed (05/08/2025 @ 8:05 AM)

Good morning,

Cognos Reporting is delayed for the following reports:

Finance
1  Fee Type Funds Report

2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report


An update will be provided when the above reports become available.

We apologize for the inconvenience and any impact on you and your customers,


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (05/08/2025 @ 8:05 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Reports Delayed (05/08/2025 @ 8:05 AM)

Resolved: Cognos Reports delayed (05/07/2025 @ 1:40 PM)

Good afternoon,

All Cognos reports are now available.

We apologize for the inconvenience and any impact on you and your customers.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (05/07/2025 @ 1:40 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Reports delayed (05/07/2025 @ 1:40 PM)

Initial Notification: Cognos Reports Delayed (05/07/2025 @ 8:27 AM)

Good morning,

Cognos Reporting is delayed for the following reports:

Finance
1  Fee Type Funds Report

2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report


An update will be provided when the above reports become available.

We apologize for the inconvenience and any impact on you and your customers,


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (05/07/2025 @ 8:27 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Reports Delayed (05/07/2025 @ 8:27 AM)

Resolved: RTS Intermittent Slowness (04/29/2025 4:35 PM)

  Good afternoon,

The RTS system intermittent slowness issues have been resolved.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Intermittent Slowness (04/29/2025 4:35 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Intermittent Slowness (04/29/2025 4:35 PM)

Initial Notification: RTS Intermittent Slowness (04/29/2025 @ 1:32 PM)

    Good afternoon,

The RTS system is experiencing intermittent slowness when processing transactions. 

Support staff are aware and working to resolve the issue. We will provide updates as they
become available.

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Intermittent Slowness (04/29/2025 @ 1:32 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Intermittent Slowness (04/29/2025 @ 1:32 PM)

Resolved: Cognos Unavailable (04/29/2025 @ 10:18 AM)

Good morning,

The Cognos system is now available.


We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos Unavailable (04/29/2025 @ 10:18 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Unavailable (04/29/2025 @ 10:18 AM)

Initial Notification: Cognos Unavailable (04/29/2025 @ 9:42 AM)

Good morning,

The Cognos system is currently unavailable. Support Staff are working to resolve
the issue.

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos Unavailable (04/29/2025 @ 9:42 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Unavailable (04/29/2025 @ 9:42 AM)

Completed: webDEALER Scheduled Maintenance (04/27/2025 @ 7:50 AM)

Good morning,

The webDEALER scheduled maintenance was completed as of 7:50 AM this morning, Sunday, 
04/27/2025.

Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed.
 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Completed: webDEALER Scheduled Maintenance (04/27/2025 @ 7:50 AM)

Posted in Dealers and Manufacturers | Comments Off on Completed: webDEALER Scheduled Maintenance (04/27/2025 @ 7:50 AM)

Completed: RTS Scheduled Maintenance (04/27/2025 @ 7:50 AM)

Good morning,

The Registration and Titling System (RTS) scheduled maintenance was completed
as of 7:50 AM this morning, Sunday, 04/27/2025.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Completed: RTS Scheduled Maintenance (04/27/2025 @ 7:50 AM)

Posted in Tax Assessor-Collectors | Comments Off on Completed: RTS Scheduled Maintenance (04/27/2025 @ 7:50 AM)

Reminder: webDEALER Scheduled Maintenance (04/27/2025 @ 5:00 AM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenance
for the webDEALER System starting at 5:00 AM, Sunday (04/27/2025), lasting up to 11:00 AM
 (04/27/2025).

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. 
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Note: A notification update will be published once the webDEALER maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Dealers and Manufacturers
Reminder: webDEALER Scheduled Maintenance (04/27/2025 @ 5:00 AM)

Posted in Dealers and Manufacturers | Comments Off on Reminder: webDEALER Scheduled Maintenance (04/27/2025 @ 5:00 AM)

Reminder: RTS Scheduled Maintenance (04/27/2025 @ 5:00 AM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenance
on the Registration and Title System (RTS) starting at 5:00 AM Sunday (04/27/2025), lasting
up to 11:00 AM (04/27/2025).

During the deployment window, the RTS POS and associated systems will be unavailable.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Reminder: RTS Scheduled Maintenance (04/27/2025 @ 5:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Reminder: RTS Scheduled Maintenance (04/27/2025 @ 5:00 AM)