Good morning,
The RTS system is experiencing intermittent slowness when processing transactions.
Support staff are aware and working to resolve the issue. We will provide updates as they
become available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Intermittent Slowness (09/07/2023 @ 8:00 AM)
Good afternoon,
The Registration and Titling System (RTS) is now available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS Unavailable (09/06/2023 @ 4:35PM)
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Source: Tax Assessor-Collectors
Resolved: CRD Call Center unavailable (09/06/2023 @ 4:27PM)
Good afternoon,
TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in.
Support staff are working to resolve the issue. We will provide an update once the issue is resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (09/06/2023 @ 3:40PM)
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Source: Tax Assessor-Collectors
Initial Notification: CRD Call Center unavailable (09/06/2023 @ 2:47PM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) is aware of an issue with IVTRS and webDEALER.
Support Staff are working to resolve the issue.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Inital Notification: IVTRS and webDEALER Connectivity Issues and transactions (09/06/2023 @ 12:40 PM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) is aware of an issue where users
are unable to assign plates to Used Travel Trailer records in webDEALER.
Support Staff are correcting Used Travel Trailer records on a nightly basis, so that
plates can be successfully assigned to impacted records on the next business day.
An update will be provided once this issue has been resolved.
We apologize for the inconvenience or any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: webDEALER Used Travel Trailer Plates (09/06/2023 @ 9:37 AM)
Good morning,
The previously reported Fuel Type Error Code error message some users were receiving when engaging in
Replacement, Address Change, or Duplicate Receipt transactions has been resolved.
We apologize for the inconvenience or any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
RESOLVED: Fuel Type Error Code (09/05/2023 @ 8:40 AM)
Good morning,
The previously reported issue in webDEALER on the Payments Completed page showing the same payment for
each transaction that was part of the payment group has been resolved.
We apologize for the inconvenience or any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
RESOLVED: webDEALER Payment Complete Screen (09/05/2023 @ 8:40 AM)
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Source: Dealers and Manufacturers
TxDMV publishes rule proposals in the September 1, 2023, issue of the Texas Register
|
Source: Motor Carriers
TxDMV Holiday Hours – Labor Day 2023
|
Source: Tax Assessor-Collectors
RTB 007-23 Unclaimed Seized Vehicle Sale Procedures
|
Source: Dealers and Manufacturers
House Bill 3288 and Revisions to the Texas Motor Vehicle Transfer Notification (Form VTR-346)
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Source: Tax Assessor-Collectors
Resolved: NMVTIS Inquiry Report Delayed (08/29/2023 @ 8:08 AM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) is aware of a display issue in webDEALER
on the Payments Completed page. When transactions are approved only one payment is
created as it should; however, the Payments Completed page shows the same payment for
each transaction that was part of the payment group. For example, if there was a payment
group for 10 title transactions, the Payments Completed page reflects the same payment
10 times.
Counties can continue to process payments in webDEALER and this display issue should not
impact end of day balancing.
We will provide an update once this issue has been resolved.
We apologize for the inconvenience or any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: webDEALER Payment Complete Screen (08/28/2023 @ 5:55 PM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) is aware that when some users engage in
Replacement, Address Change, or Duplicate Receipt transactions, they are presented with the
following error message:
Error 201 “A VALID FUEL TYPE MUST BE SELECTED”, which displays for empty FuelTypeCd,
but the combo box is disabled in the Replacement transaction. On proceeding, the following
message is displayed as shown below:
WORKAROUND
The workaround is to do a Modify and a More Transaction for the same vehicle, following the steps
as shown below:
• Customer- Registration Only – Modify (CTRL-SHIFT-M) then select Registration Correction
• On the Reg003 Screen select the Fuel Type
• Do More transaction Same Vehicle on the Pending Transaction(s) Screen and do a Replacement
Duplicate Receipt or Address Change
○ Select Same Vehicle check box and proceed with the replacement.
We will provide an update once this issue has been resolved.
We apologize for the inconvenience or any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Fuel Type Error Code (08/28/2023 @ 1:40 PM)
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Source: Tax Assessor-Collectors
Initial Notification: NMVTIS Inquiry Report Delayed (08/28/2023 @ 12:17 PM)
Good morning,
The previously reported outage of the Texas Department of Public Safety’s vehicle
inspection system has been resolved. Inspections can now be completed, and all
TxDMV systems will be able to verify the inspection normally. Online registration
renewals may also be completed. Please resume normal business operations.
Thank you,
Texas Department of Motor Vehicles
IR Services Division
Source: Dealers and Manufacturers
Update: Inspection System Outage Resolved (08/28/2023 @ 11:47 AM)
Good morning,
The deployment of the webDEALER system update was completed as of 5:45 AM this morning, Sunday, 08/27/2023.
Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Completed: webDEALER Release 23.4 (08/27/2023 @ 5:45 AM)
Good morning,
The deployment of the eLicensing system updates was completed as of 5:45 AM
this morning, Sunday, 08/27/2023.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Completed: eLicensing Release 23.4 (08/27/2023 @ 5:45 AM)
Good morning,
The deployment of the Registration and Titling System (RTS) system updates was completed
as of 5:45 AM this morning, Sunday, 08/27/2023.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Completed: RTS Release 23.4 (08/27/2023 @ 5:45 AM)
Good morning,
Over the weekend of August 26, 2023, the Texas Department of Motor Vehicles
(TxDMV) will update the webDealer System with Release 23.4 which contains the
content summarized below.
Enhancements:
webDealer:
• House Bill (HB) 3288: Required Data for Vehicle Transfer Notification (VTN)
• Senate Bill (SB) 505 Electric Vehicle (EV) Fees
• Ability for County to Filter Transactions
• Ability for County to Add or Delete VIN Certification Waived Remark when Reviewing
Transactions
• Ability for CFBs to Process Title Applications for Additional Vehicle Types
• Motorcycle/Moped Only Disclaimer on Buyer Tag
Please note: For your convenience, the webDealer 23.4 Addendum is attached.
For detailed information about the items listed above, please refer to the Addendum.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
webDealer 23.4 Addendum (08/26/2023 @ 9:30 AM)
Good morning,
Over the weekend of August 26, 2023, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) with Release 23.4 which contains the
content summarized below.
Enhancements:
RTS:
• New DV ISA Commendation Medal for 5 branches of US Military Specialty License Plates
• New DV and DV ISA for U.S. Paratrooper(s) Specialty License Plates
• New Operation Freedom’s Sentinel Specialty License Plate
• New Antarctica Service Medal Specialty License Plate
• New Industrial Firefighters Specialty License Plate
• New Retired Peace Officer Specialty License Plate
• New Federal Humanitarian Service Medal Specialty License Plate
• New Fallen Law Enforcement Officer Specialty License Plate
• New Burn Pits 360 Veterans Organization Specialty License Plate
• Additional Fee for Electric Vehicles at Time of Initial Registration and Renewal
Please note: For your convenience, RTS Release Notes 23.4 are attached. For detailed information
about the items listed above, additional enhancements and issue resolutions after the release has
been deployed, please refer to the TAC Hub (www.txdmv.gov/tax-assessor-collectors).
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
County RTS Release Notes 23.4 (08/26/2023 @ 9:30 AM)
Good afternoon,
Over the weekend of August 26, 2023, the Texas Department of Motor Vehicles (TxDMV) will
update the RTS System starting at 6:00 PM Saturday (08/26/2023), lasting up to
10:00 AM Sunday (08/27/2023). During the deployment window, you may experience
intermittent connectivity issues when accessing the RTS System.
Note: A notification update will be published after the RTS deployment is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Reminder: RTS Release 23.4 (08/26/2023 @ 6:00 PM)
Good afternoon,
Over the weekend of August 26, 2023, the Texas Department of Motor Vehicles (TxDMV)
will update the webDealer System starting at 6:00 PM Saturday (08/26/2023),
lasting up to 10:00 AM Sunday (08/27/2023). During the deployment window, you may
experience intermittent connectivity issues when accessing the webDealer System.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
Note: A notification update will be published once the webDealer deployment is
completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Reminder: webDealer Release 23.4 (08/26/2023 @ 6:00 PM)
