Monthly Archives: February 2024

TxDMV publishes a rule proposal in the February 23, 2024, issue of the Texas Register.

The Texas Department of Motor Vehicles (TxDMV) has proposed a rule in the February 23, 2024, issue of the Texas Register. A summary of the proposed rule and the proposed language is available on the TxDMV website at www.TxDMV.gov/general-counsel/proposed-and-adopted-rules-2024. The … Continue reading

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Resolved: Cognos Unavailable (02/22/2024 @ 12:55 PM)

Good afternoon, The Cognos system is now available. We apologize for the inconvenience and any impact on you or your customers.   Thank you, Texas Department of Motor Vehicles IT Services Division Source: Tax Assessor-Collectors Resolved: Cognos Unavailable (02/22/2024 @ … Continue reading

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Initial Notification: Cognos System Unavailable 02/22/2024 12:15 PM)

Good afternoon, Due to a network event experienced this morning at the TxDMV Headquarters, the Cognos System will need to be restarted at 12:15 PM for a short maintenance window. During this time the Cognos System will be unavailable. We … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos System Unavailable 02/22/2024 12:15 PM)

Resolved: RTS Unavailable (2/22/2024 @ 11:47 AM)

Good morning, The Registration and Titling System (RTS) is now available. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles IT Services Division     Source: Tax Assessor-Collectors Resolved: … Continue reading

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Resolved: webDEALER Performance Issues (02/22/2024 11:45 AM)

Good morning, The webDealer system is now available.  Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible. Doing this will ensure you always have the … Continue reading

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Initial Notification: webDealer Unavailable (2/22/2024 @ 9:59 AM)

Good morning, TxDMV is aware that webDealer is unavailable. TxDMV HQ experienced a power outage a short time ago which impacted our network connectivity and applications, including webDealer. Support staff are working to resolve the issue.  We will provide an … Continue reading

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Initial Notification: RTS Unavailable (2/22/2024 @ 9:53 AM)

Good morning, TxDMV is aware that RTS is unavailable. TxDMV HQ experienced a power outage a short time agowhich impacted our network connectivity and applications, including RTS. Support staff are working to resolve the issue.  We will provide an update … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Unavailable (2/22/2024 @ 9:53 AM)

Webinar Invite for webDEALER 101 Dealer Training

Please review and distribute as appropriate. Join us online for our virtual webDEALER 101 – Dealer Training. These dealer trainings will be specific to licensed motor vehicle dealers and their staff. This presentation will be an overview and introductory training … Continue reading

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RTS Performance Issues and Transactions (02/20/2024 @ 10:31 AM)

Good morning, TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in. Support staff has implemented a series of “unlocks” to address the RTS user log in issues. If you are a RTS user … Continue reading

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Resolved: RTS Performance Issues (02/20/2023 @ 10:22 AM)

Good morning, The Registration and Titling System (RTS) performance issues have been resolved.  We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles IT Services Division     Source: Tax … Continue reading

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Initial Notification: RTS Performance Issues (02/20/2024 @ 10:15 AM)

Good morning, TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in. Support staff are working to resolve the issue.  We will provide an update once the issue is resolved. We apologize for the … Continue reading

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Completed: webDEALER Planned Maintenance (02/18/2023 @ 7:50 AM)

Good morning, The webDEALER planned maintenance was completed as of 7:50 AM this morning, Sunday, 02/18/2024. Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is … Continue reading

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Completed: Scheduled RTS Planned Maintenance (02/18/2024 @ 7:50 AM)

Good morning, The Registration and Titling System (RTS) planned system maintenance was completed as of 7:50 AM this morning, Sunday, February 18, 2024. The RTS system is now available. We apologize for the inconvenience and any impact on you or your customers. … Continue reading

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Final Reminder Notification: RTS Planned Maintenance (02/18/2024 @ 5:00 AM)

Good afternoon, The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduledmaintenance for the RTS System starting at 5:00 AM, Sunday (02/18/2024), lasting up to 9:00 AM Sunday morning. During the deployment window, the RTS System will be unavailable.  Note: … Continue reading

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Final Reminder Notification: webDealer Planned Maintenance (02/18/2024 @ 5:00 AM)

Good afternoon, On Sunday, February 18, 2024, the Texas Department of Motor Vehicles (TxDMV) will update the webDealer System starting at 5:00 AM, lasting up to 9:00 AM (02/18/2024). During the deployment window, webDealer will be unavailable.   As a reminder, if you are … Continue reading

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Initial Notification: webDealer Planned Maintenance (02/18/2024 @ 5:00 AM)

Good morning, On Sunday, February 18, 2024, the Texas Department of Motor Vehicles (TxDMV) will update the webDealer System starting at 5:00 AM, lasting up to 9:00 AM (02/18/2024). During the deployment window, webDealer will be unavailable.   As a reminder, if you are … Continue reading

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Initial Notification: RTS Scheduled Maintenance (02/18/2024 @ 5:00 AM)

Good morning, The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduledmaintenance for the RTS System starting at 5:00 AM, Sunday (02/18/2024), lasting up to 9:00 AM Sunday morning. During the deployment window, the RTS System will be unavailable.  Note: … Continue reading

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TxDMV Holiday Hours – Presidents Day 2024

The Texas Department of Motor Vehicles will be closed in observance of Presidents Day on Monday, February 19, 2024. Vehicle title and registration services:┬áMost vehicle title and registration services are provided by your county tax office. County tax office hours … Continue reading

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Resolved: Cognos Reporting Issue (2/09/2024 @ 12:20 PM)

Good afternoon, All Cognos reports are now available. We apologize for the inconvenience and any impact on you and your customers. Thank you,   Texas Department of Motor Vehicles IT Services Division             Source: Tax … Continue reading

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Resolved: webDEALER Performance Issues (02/07/2024 5:10 PM)

Good afternoon, The webDealer performance issues have been resolved. The webDealer system is now available. Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible. Doing … Continue reading

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Initial Notification: webDEALER Performance Issues (2/07/2024 @ 1:08 PM)

Good afternoon, Some users have reported that the webDEALER system is experiencing intermittent performance issues.  Support staff are aware and working to resolve the issues. We will provide updates as more information becomes available.  We apologize for the inconvenience and … Continue reading

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Initial Notification: Cognos Reporting Issue (2/07/2024 @ 10:25 AM)

Good morning, TxDMV IT Support Staff are aware of an issue with Cognos Reporting affecting the following reports: Finance1  Fee Type Funds Report2  Funds Remittance Report3  Week/Month TO Date Fees Report4  Monthly Funds Report5  E-Pay Deposit/Refund Notification Report6  VTR Funds … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Reporting Issue (2/07/2024 @ 10:25 AM)

Resolved: Cognos Unavailable (02/06/2024 @ 2:25 PM)

Good afternoon, Cognos system is now available. We apologize for the inconvenience and any impact on you or your customers.   Thank you, Texas Department of Motor Vehicles IT Services Division Source: Tax Assessor-Collectors Resolved: Cognos Unavailable (02/06/2024 @ 2:25 … Continue reading

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Initial Notification: Cognos System Down 02/06/2023 2:12PM)

Good afternoon, The Cognos System is down. Support Staff are currently working to resolve the issue.  We will publish an update when the issues are resolved. We apologize for the inconvenience and any impact on you or your customers. Thank … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos System Down 02/06/2023 2:12PM)

Invite for webDEALER 101 Dealer Training

Please review and distribute as appropriate. Join us online for our virtual webDEALER 101 – Dealer Training. These dealer trainings will be specific to licensed motor vehicle dealers and their staff. This presentation will be an overview and introductory training … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Invite for webDEALER 101 Dealer Training