Author Archives: TxDMV

July 2021 Motor Vehicle Title Manual Update

Please review and distribute as appropriate. The latest update to the Motor Vehicle Title Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov. We welcome your feedback and encourage you to email any comments … Continue reading

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July 2021 Salvage/Nonrepairable Motor Vehicle Manual Update

Please review and distribute as appropriate. The latest update to the Salvage/Nonrepairable Motor Vehicle Manual (attached) is now available via Registration and Title System workstations and at www.txdmv.gov. We welcome your feedback and encourage you to email any comments or … Continue reading

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Informational: Security Alert: Critical Security Patch 07/14/2021 (after-hours rollout)

  Good afternoon, Please be advised that IT will be rolling out a critical security patch tonight which has been provided by Microsoft.  The patch is intended to fix a critical security vulnerability identified by Microsoft that could allow an … Continue reading

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Welcome to TalentLMS!

Please review and distribute as appropriate.                                                                       Welcome to TalentLMS! On Friday, July 9, 2021, county points-of-contact will be emailed the TalentLMS login credentials for their respective learners (county and full-service deputies). The email will include additional information and … Continue reading

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Resolved: Countywide Report, Substation Summary, Title Package and Batch Inventory Action Report (7/6/2021)

Good morning, The POS Client Batch routines which include Countywide, Substation Summary, Title Package and Batch Inventory Action Report has been completed.   As a reminder, if you were previously unable to run these POS Client Batches, please try again. We … Continue reading

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Initial Notification: Countywide Report, Substation Summary, Title Package and Batch Inventory Action Report (7/6/2021)

Good morning, The POS Client Batch routines which include Countywide, Substation Summary, Title Package and Batch Inventory Action Report did not complete last night. These routines are being rerun this morning and should complete by 10 am. A notification will … Continue reading

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Resolved: Cognos Week-to-Date Funds Reports (7/2/2021 @ 11:32 AM)

Good afternoon, The named reports are available as of 11:32 AM this morning, 7/2/2021. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor VehiclesIT Services Division Source: Tax Assessor-Collectors Resolved: … Continue reading

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Resolved: Incoming Phonelines 888-368-4689, 877-933-2020 and 800-299-1700 (7/2/2021)

Good morning, The following TxDMV phone numbers are now available: Main Phone number 888-368-4689 or 512-465-3000 Public County/Dealer Line 877-933-2020 or 512-465-4010 Motor Carrier Division number 800-299-1700 We apologize for the inconvenience and any impact on you or your customers. … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Resolved: Incoming Phonelines 888-368-4689, 877-933-2020 and 800-299-1700 (7/2/2021)

Initial Notification: Cognos Week-to-Date Funds Reports (7/2/2021 @ 9:16 AM)

  Good morning, The named reports have been delayed due to a failed batch job last night, which was resolved with no issues. This has caused these reports to run and post later than normal. Reports are on track to … Continue reading

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Initial Notification: Incoming Phonelines 888-368-4689 and 877-933-2020 (7/2/2021)

Good morning, The following TxDMV phone numbers are down: Main Phone number 888-368-4689 or 512-465-3000 Public County/Dealer Line 877-933-2020 or 512-465-4010 Support staff are working to resolve the issue. An update will be sent when phone service is restored. We … Continue reading

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Reminder – New LMS Account Request Moratorium July 5-9

Please review and distribute as appropriate.      Reminder – New LMS Account Request Moratorium July 5-9 This is a friendly reminder that we will not be processing any learning management system (LMS) account requests (additions or deletions) during the week … Continue reading

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Training Modules on TalentLMS for Learners and Reporting Administrators Now Available

Please review and distribute as appropriate.     Training Modules on TalentLMS for Learners and Reporting Administrators Now Available In anticipation of our transition to TalentLMS on July 9, there are two new training modules available in the learning management system (LMS).  … Continue reading

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Resolved: Issue: RTS "Hard Stop" transactions (6/30/2021 1:27 PM)

Good afternoon, The RTS transaction authorization issue where transactions for vehicles with “Hard Stops” could not be processed has been resolved.  “Hard Stop” remarks for vehicle processing can now be entered into the RTS system.  We apologize for the inconvenience … Continue reading

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Resolved: RTS Available (6/29/2021 @ 5:45 PM)

Good afternoon, The RTS system is now available. As a reminder, if you were previously unable to close out, please try to close out again before doing any other work. We apologize for the inconvenience and any impact on you or … Continue reading

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Initial Notification: RTS Unavailable (6/29/2021 @ 5:15 PM)

Good afternoon, The RTS system is currently unavailable. Support staff are working to resolve the issue.  We will provide updates as we work on the issue and when the issue is resolved. If you are unable to close out, please try … Continue reading

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TxDMV Seeks Advisory Committee Applicants

The Texas Department of Motor Vehicles (TxDMV) is searching for individuals who would be interested in advising the department on policy issues relating to rulemaking efforts as requested by the board. Because you are a subscriber to our updates, we would like … Continue reading

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Initial Notification: Issue: RTS "Hard Stop" transactions (6/29/2021 10:15 AM)

Good morning, The Texas Department of Motor Vehicles (TxDMV) is aware of RTS transaction authorization issues where transactions for vehicles with “Hard Stops” cannot be processed.  A “Hard Stop” is a remark about a vehicle in process.  Currently, these remarks … Continue reading

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Resolved: Issue: RTS logins (6/28/2021 2:10PM)

Good afternoon, The RTS login issue where some users are being prompted to log off and, when trying to log back in, are receiving an error message that they are already logged in has now been resolved. RTS login functionality … Continue reading

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Initial Notification: Issue: RTS logins (6/28/2021 12:50 AM)

Good afternoon, The Texas Department of Motor Vehicles (TxDMV) is aware of RTS login issues where some users are being prompted to log off and, when trying to log back in, are receiving an error message that they are already … Continue reading

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Resolved: RTS available (6/27/2021 1:00 PM)

Good afternoon, The RTS system, including RTS Point of Sale, is now available as of 1:00PM this afternoon, 6/27/2021. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor VehiclesIT Department … Continue reading

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Resolved: webDEALER Intermittent issues (6/272021 1:00PM)

Good afternoon, The webDEALER intermittent issues have been resolved. We apologize for the inconvenience and any impact on you or your customers. Please remember that if you used an Internet Down tag, you must enter the information for that tag … Continue reading

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Initial Notification: webDEALER Intermittent issues (6/272021 12:20PM)

Good afternoon, The webDEALER system is currently experiencing intermittent issues.  Support staff are working to resolve the issues.   We will provide updates as we work on the issues and when the issues are resolved. We apologize for the inconvenience and any … Continue reading

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Initial Notification: RTS Unavailable (6/27/2021 @ 11:00AM)

Good morning, The RTS system, including RTS Point Of Sale, is currently unavailable. Support staff are working to resolve the issue.  We will provide updates as we work on the issue and when the issue is resolved. We apologize for the … Continue reading

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Resolved: Dealer Tag Lookup Issue (6/24/2021 11:40PM)

Good evening, Texas Department of Motor Vehicles (TxDMV) Support Staff have resolved the issue where some dealers were unable to lookup a dealer tag in the MVInet system, even though the tag was showing as active in webDEALER reports. Lookup … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Resolved: Dealer Tag Lookup Issue (6/24/2021 11:40PM)

Initial Notification: Dealer Tag Lookup Issue (6/24/2021 @ 10:22AM)

Good morning, The Texas Department of Motor Vehicles (TxDMV) has received reports that some dealers are unable to lookup a dealer tag in the MVInet system, even though the tag is showing as active in webDEALER reports. For dealers who … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: Dealer Tag Lookup Issue (6/24/2021 @ 10:22AM)