Author Archives: TxDMV

Initial Notification: Systems Unavailable (5/27/2021 @ 10:40 AM)

Posted on May 27, 2021 by TxDMV

Good morning, The following systems are unavailable.   RTS POS weDEALER webSUB myPlates IVTRS TLETS We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles IT Department         Source: … Continue reading →

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Initial Notification: RTS Server Restart (5/27/2021 @ 10:00 AM)

Posted on May 27, 2021 by TxDMV

Good morning, An issue has been identified with the RTS system.  Servers will be restarted at 10:15 AM this morning to resolve the issue.  Please remain logged out of the system until the restart is complete.   We apologize for the inconvenience and … Continue reading →

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TxDMV Holiday Hours – Memorial Day 2021

Posted on May 27, 2021 by TxDMV

The Texas Department of Motor Vehicles (TxDMV) will be closed on Monday, May 31, 2021, for Memorial Day. We honor those who lost their lives while in the military service of our nation. Vehicle title and registration services: Most vehicle title … Continue reading →

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Resolved: webDEALER Issue: Title Processing Transaction (5/26/2021 @ 1:53 PM)

Posted on May 26, 2021 by TxDMV

Good afternoon, The webDEALER title transaction issue has now been resolved.  Thank you, Texas Department of Motor Vehicles IT Department     Source: Dealers and Manufacturers Resolved: webDEALER Issue: Title Processing Transaction (5/26/2021 @ 1:53 PM)

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Update: webDEALER Issue: Title Processing Transaction (5/25/2021 @ 6:21PM)

Posted on May 25, 2021 by TxDMV

The Texas Department of Motor Vehicles Support Staff continue to work on the webDEALER issue which some dealers are experiencing when attempting to submit and process a title transaction. At this time, we would like to provide some additional information … Continue reading →

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Initial Notification: webDEALER Issue: Title Processing Transaction (5/25/2021 @ 2:44PM)

Posted on May 25, 2021 by TxDMV

Good afternoon, The Texas Department of Motor Vehicles has received reports that some dealers are encountering an issue with webDEALER, when attempting to submit and process a title transaction in the system.  Support Staff are working to resolve the issue. … Continue reading →

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Completion: Cognos System Maintenance (5/21/2021 @ 9:21 PM)

Posted on May 22, 2021 by TxDMV

Good evening, The Cognos system maintenance was completed as of 9:21 PM this evening, 5/21/2021. Thank you, Texas Department of Motor VehiclesIT Department     Source: Tax Assessor-Collectors Completion: Cognos System Maintenance (5/21/2021 @ 9:21 PM)

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Initial Notification: Cognos System Maintenance (5/21/2021 @ 7:00PM)

Posted on May 21, 2021 by TxDMV

Good afternoon, On Friday, May 21, 2021, the Texas Department of Motor Vehicles (TxDMV) will be performing Cognos system maintenance. The duration of the maintenance is scheduled for up to 3 hours beginning at 7:00PM lasting until 10:00PM. During the … Continue reading →

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Postponed: Cognos System Maintenance (5/14/2021 @ 7:00 PM)

Posted on May 14, 2021 by TxDMV

Good afternoon, The Cognos system maintenance scheduled for this evening, Friday, May 14, 2021, beginning at 7:00PM, has been postponed. A communication will be sent when a new date has been scheduled for the Cognos system maintenance. Thank you, Texas … Continue reading →

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Resolved: webDEALER System is Available (5/13/2021 @ 12:32 PM)

Posted on May 13, 2021 by TxDMV

Good afternoon, The webDEALER system was available as of 12:32 PM, 5/13/2021. We apologize for the inconvenience and any impact on you or your customers. Please remember that if you used an Internet Down tag, you must enter the information … Continue reading →

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Initial Notification: webDEALER Unavailable (5/13/2021 @ 12:00 PM)

Posted on May 13, 2021 by TxDMV

Good afternoon, The webDEALER system is currently experiencing issues when creating new users, searching for exiting users, and adding existing users to locations/dealers. Support staff are working to identify and resolve the issue. We apologize for the inconvenience and any impact on … Continue reading →

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Completion: Cognos System Maintenance (5/12/2021 @ 8:10 PM)

Posted on May 13, 2021 by TxDMV

Good evening, The Cognos system maintenance was completed as of 8:10 PM this evening, 5/12/2021. Thank you, Texas Department of Motor VehiclesIT Department     Source: Tax Assessor-Collectors Completion: Cognos System Maintenance (5/12/2021 @ 8:10 PM)

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Initial Notification: Cognos System Maintenance (5/14/2021 @ 7:00PM)

Posted on May 12, 2021 by TxDMV

Good afternoon, On Friday, May 14, 2021, the Texas Department of Motor Vehicles (TxDMV) will be performing Cognos system maintenance. The duration of the maintenance is scheduled for up to 3 hours beginning at 7:00PM lasting until 10:00PM. During the … Continue reading →

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Initial Notification: Cognos System Maintenance (5/12/2021 @ 7:00PM)

Posted on May 12, 2021 by TxDMV

Good afternoon, On Wednesday, May 12, 2021, the Texas Department of Motor Vehicles (TxDMV) will be performing Cognos system maintenance. The duration of the maintenance is scheduled for up to an hour and a half beginning at 7:00PM lasting until … Continue reading →

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Reminder: TxPROS Map Update

Posted on May 3, 2021 by TxDMV

The Texas Department of Motor Vehicles (TxDMV) is updating its Texas Permitting and Routing Optimization System (TxPROS) map. Effective Tuesday, May 4, TxPROS will be using Google maps to select locations, display trips and restrictions, etc. Google maps will improve … Continue reading →

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New eLearning Platform for Registration and Title System (RTS) Training on the Horizon

Posted on April 30, 2021 by TxDMV

Please review and distribute as appropriate. The Vehicle Titles and Registration Division (VTR) is excited to announce the transition to a new eLearning platform called TalentLMS in July 2021.  The current platform, Articulate Online, will be discontinued by the vendor … Continue reading →

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License Plates with Enhanced Security Features in Production

Posted on April 30, 2021 by TxDMV

Please review and distribute as appropriate. Texas license plates are now being produced with a new type of high definition (HD) sheeting to provide increased reflectivity and visibility.  The Texas Department of Motor Vehicles (TxDMV) website will be updated with … Continue reading →

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Resolved: Available – Standard Presumptive Value (SPV) Calculator

Posted on April 28, 2021 by TxDMV

Good morning, The Standard Presumptive Value (SPV) calculator in RTS POS is now available. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor VehiclesIT Services Division         Source: Tax Assessor-Collectors Resolved: … Continue reading →

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TxPROS Map Update

Posted on April 28, 2021 by TxDMV

The Texas Department of Motor Vehicles (TxDMV) is updating its Texas Permitting and Routing Optimization System (TxPROS) map. Effective Tuesday, May 4, TxPROS will be using Google maps to select locations, display trips and restrictions, etc. Google maps will improve … Continue reading →

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Unavailable: Standard Presumptive Value (SPV) calculator (4/27/2021 @ 10:00 AM)

Posted on April 27, 2021 by TxDMV

Good morning, The Standard Presumptive Value (SPV) calculator in RTS POS is currently unavailable. IT staff currently have a support ticket open with Black Book and are working to resolve resolve the issue.  As a workaround customers can use this link outside … Continue reading →

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Informational: Brief Service Interruption (4/23/2021 @ 2:07PM)

Posted on April 23, 2021 by TxDMV

Good afternoon, The Texas Department of Motor Vehicles had a brief statewide interruption of service at 2:07PM today. This issue has now been resolved. We apologize for the inconvenience and any impact on you or your customers. Thank you,  Texas … Continue reading →

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Resolved: webDEALER System is Available (4/20/2021 @ 3:22 PM)

Posted on April 20, 2021 by TxDMV

Good afternoon, The webDEALER system was available as of 3:20 PM, 4/20/2021. We apologize for the inconvenience and any impact on you or your customers. Please remember that if you used an Internet Down tag, you must enter the information … Continue reading →

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Initial Notification: webDEALER Unavailable (4/20/2021 @ 3:10PM)

Posted on April 20, 2021 by TxDMV

Good afternoon, The webDEALER system is currently unavailable. Support staff are working to identify and resolve the issue. We apologize for the inconvenience and any impact on you or your customers. As a reminder, if you are unable to print buyer’s tags, … Continue reading →

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Phishing email warning – webDEALER/eTAG

Posted on April 20, 2021 by TxDMV

WARNING The Texas Department of Motor Vehicles (TxDMV) has received reports of potential phishing activity involving the webDEALER/eTAG system(s) using emails that appear to be from TxDMV. Be advised that TxDMV will NOT ask you: To click a link in … Continue reading →

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Huntsville Lockdown – April 14th

Posted on April 14, 2021 by TxDMV

As of today, April 14, 2021, the TxDMV Huntsville warehouse is still under lock-down status. Over the last few days, TDCJ has provided a small crew of inmates to process orders received from TxDMV-Allocations. Orders for the Counties and Regional … Continue reading →

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