Category Archives: Tax Assessor-Collectors

Good morning, Due to critical system issues which occurred last evening and overnight, the Cognos report generation process did experience some downtime.  As a result, the Cognos report generation processes did not run last evening. For today, please be mindful that … Continue reading →

Good afternoon, The RTS System is now available. All customer-facing transactions can now be completed. Reports are delayed.  Further guidance will be provided in a separate communicationabout reports. We apologize for the inconvenience and any impact on you or your … Continue reading →

Good morning, Last night, the Department of Information Resources (DIR) Data Center Services (DCS) vendor notified TxDMV of a significant technical event which resulted in severe impact to the databases supporting our critical applications. As a result, our vendor had no … Continue reading →

Good morning, TxDMV Reports for the night of 6/22/2023 are not available, including the following: Finance1  Fee Type Funds Report2  Funds Remittance Report3  Week/Month TO Date Fees Report4  Monthly Funds Report5  E-Pay Deposit/Refund Notification Report6  VTR Funds Adjustment Report7  Out … Continue reading →

Good morning, Last night, the Department of Information Resources (DIR) Data Center Services (DCS) vendor notified TxDMV of a significant technical event which resulted in severe impact to the databases supporting our critical applications. As a result, our vendor had no … Continue reading →

Good evening, The Texas Department of Motor Vehicles (TxDMV) is currently implementing criticalmaintenance for the RTS Point-of-Sale (POS) System.  Due to the nature of this maintenance, the RTS POS System is currently unavailable.  Note: A notification update will be published … Continue reading →

Good afternoon, Counties are approving and recording payment in webDEALER but these paymentsand the associated transactions are not reflecting on the Payments Completed pageas expected. The transactions do continue to update to RTS and reflect as Approvedin webDEALER. Support Staff … Continue reading →

Good morning, Following the release of RTS 23.3 over this past weekend, Inventorycould not be re-issued after voiding of general issue inventory. This issue has now been resolved. Inventory can now be re-issued after voiding general inventory. We apologize for the inconvenience … Continue reading →

Good afternoon, Following the release of RTS 23.3 over the weekend, Support Staff areaware of the following issue: Issue: Inventory cannot be re-issued after voiding of general issue inventory. Workaround: Please set aside the plate for now, and do not … Continue reading →

Good morning, The deployment of the Registration and Titling System (RTS) system updates was completed as of 5:46 AM this morning, Sunday, 06/18/2023. Thank you, Texas Department of Motor VehiclesIT Services Division Source: Tax Assessor-Collectors Completed: RTS Release 23.3 (06/18/2023 … Continue reading →

Good afternoon, Over the weekend of June 17, 2023, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Titling System (RTS) with Release 23.3 which contains the content summarized below.  Enhancements:  RTS: •  Discontinue SLPs – Univ. … Continue reading →

Good afternoon, The RTS connectivity issues have now been resolved.  RTS users can log in successfully. Gentle reminder on addressing transaction processing issues / recommended proceduresshould you experience similar issues in the futureScenario #1: You have completed the transaction but … Continue reading →

Good afternoon, On the weekend of June 17, 2023, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Titling System (RTS) and associated applications.  During the deployment window, you may experience intermittent connectivity when accessing the following RTS … Continue reading →

Good afternoon, TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in. Support staff has implemented a series of “unlocks” to address the RTS user log in issues. If you are a RTS user … Continue reading →

Good afternoon, TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in. Support staff has implemented a series of “unlocks” to address the RTS user log in issues. If you are a RTS user … Continue reading →

Good morning, On the weekend of June 17, 2023, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Titling System (RTS) and associated applications.  During the deployment window, you may experience intermittent connectivity when accessing the following RTS … Continue reading →

Good morning, The issues relating to countywide reports have now been resolved. Depending on your office ID, there are certain procedures you need to followin order to rerun requests to generate correct reports.  Please reference the file attachment on this bulletin which provides information … Continue reading →

Good afternoon, The issues relating to countywide reports have now been resolved. Depending on your office ID, there are certain procedures you need to followin order to rerun requests to generate correct reports.  Please reference the file attachment on this bulletin which provides information … Continue reading →

Good morning, The Texas Department of Motor Vehicles (TxDMV) is aware of inaccuracies withinthe  countywide reports for Offices 1 through 153.  Currently, these reports are notincorporating yesterday’s date (05/18/2023) within the reports. Support Staff are working to resolve the issue.  … Continue reading →

Good morning, The TxDMV RTS Batch for the night of 5/18/2023 is still processing at this time, includingtransactions and reporting.  For this reason, the Cognos Active Registration Cube, used for access to self-service reporting needs, Cognos and Administrative Reporting will be … Continue reading →

Good morning, The RTS system maintenance is now completed. The RTS system is now available. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles IT Services Division     … Continue reading →

Good evening, The Texas Department of Motor Vehicles (TxDMV) is currently implementing criticalmaintenance for the RTS Point-of-Sale (POS) System.  Due to the nature of this maintenance, the RTS POS System is currently unavailable.  Note: A notification update will be published … Continue reading →

Good morning, The TxDMV RTS Batch for the night of 5/11/2023 is still processing at this time, includingtransactions and reporting.  For this reason, the Cognos Active Registration Cube, used for access to self-service reporting needs, Cognos and Administrative Reporting will be … Continue reading →

Good morning, The TxDMV RTS Batch for the night of 5/11/2023 is still processing at this time, includingtransactions and reporting.  For this reason, the Cognos Active Registration Cube, used for access to self-service reporting needs, Cognos and Administrative Reporting will be … Continue reading →

Good morning,  The intermittent phone line connection issues observed on 05/11/2023 with theTxDMV contact center have been resolved. All TxDMV contact centers are operational and available. We apologize for the inconvenience and any impact on you and your customers.   Thank you, … Continue reading →