Initial Notification: Network issue (07/17/2018 @ 9:44 AM)

Good morning,

An issue at AT&T has been identified that impacts multiple RTS office locations and prevents users from logging onto the system or causes slow performance. Support staff are working with AT&T to resolve the issue. An update will be sent by 12:00 PM Central Time today (07/17/2018) or as more information becomes available.

The statewide ticket number for this issue is: 188634 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to:


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020


Source: Tax Assessor-Collectors
Initial Notification: Network issue (07/17/2018 @ 9:44 AM)

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