An issue at AT&T has been identified that impacts multiple RTS office locations and prevents users from logging onto the system. Support staff are working with AT&T to resolve the issue. An update will be sent by 3:00 PM Central Time today (06/12/2018) or as more information becomes available.
The statewide ticket number for this issue is: 184073
If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
Source: Tax Assessor-Collectors
Initial Notification: RTS network issue (06/12/2018@ 1:25 PM)