Initial Notification: RTS network issue (06/12/2018@ 1:25 PM)

Good afternoon,

An issue at AT&T has been identified that impacts multiple RTS office locations and prevents users from logging onto the system. Support staff are working with AT&T to resolve the issue. An update will be sent by 3:00 PM Central Time today (06/12/2018) or as more information becomes available.


The statewide ticket number for this issue is: 184073


If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to:


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020


Source: Tax Assessor-Collectors
Initial Notification: RTS network issue (06/12/2018@ 1:25 PM)

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