The Texas Department of Motor Vehicles (TxDMV) is aware that webDEALER is currently limiting the resident county to the county associated to the owner’s address and does not provide the option for the dealer to modify the resident county. As a result, when there is a renewal recipient or physical location address with a county that is different than the owner address, the system does not allow modification of the resident county.

Leased vehicle applications were impacted most since they include a renewal recipient address often located in a different county from the lessor address. A fix was deployed the evening of September 18, which has resolved this issue for leased transactions.  

However, modification of the resident county for non-leased transactions that include a renewal recipient or physical location address with a county that is different than the owner address continues to be a known issue. The TxDMV is reviewing to determine a programming solution and will communicate when a solution is implemented.

Processing Guidance

Until a permanent solution is established for non-leased transactions, if the resident county is determined based on the renewal recipient or physical location address—and that county differs from the owner’s address—dealers may submit the application directly to the appropriate county for processing outside of webDEALER.  If the resident county is determined by the owner’s address, the application should continue to be submitted through webDEALER.

Counties should accept and process title applications outside of webDEALER when the resident county is determined using the renewal recipient or physical location address and that county differs from the owner’s address. Do not reject webDEALER applications if the owner’s address is used to determine the resident county even when renewal recipient or physical location addresses are provided with a different county. If necessary, the resident county can be updated at time of renewal.

If you have any questions, please contact your local County Tax Assessor-Collector’s office or the TxDMV Regional Service Center.

Thank you,

Annette Quintero, Division Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

The following provides guidance regarding the processing of title applications for courtesy deliveries. A courtesy delivery is when a vehicle is sold to Texas residents by either an out of state dealership, or a dealership that is not located a convenient distance from the purchaser and is later delivered to the purchaser by a Texas dealership who agrees to assist with the delivery. The dealer retailing the motor vehicle to the purchaser must complete all title and sales documents and may provide a Texas dealer with authorization to submit the title application to the county tax office for processing on the dealer’s behalf.

Courtesy delivery applications cannot be processed in webDEALER since the Texas dealer submitting the title application is not the retailing dealer. As a result, Texas dealers submitting courtesy delivery title applications on the retail dealer’s behalf must submit these applications to the county tax office outside of webDEALER.

County tax offices must process these applications in the Registration and Title System and should not reject the application for processing in webDEALER. 

Reminder: The Title Application Processing Guidelines document outlines the most common title applications that can or cannot be processed in webDEALER to assist dealers and county tax offices with application handling. This document is updated as needed, and is located on our HB 718 resources tab on our website: House Bill 718 Implementation | TxDMV.gov  

If you have any questions, please contact your local Texas Department of Motor Vehicles Regional Service Center.

Thank you,

Annette Quintero, Division Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Texas Department of Motor Vehicles (TxDMV) has made new system features and performance improvements to the Inventory Management System (IMS). Dealers can now order additional plates from the IMS! As a reminder, plate orders can only be submitted if you have used over 50% of your allotment.

For your convenience, we have created an additional easy-to-follow training video covering the ordering plates process. This short video is just a click away – simply click on the play icon (shown below) on the Product Orders page:

The recorded training is also available on our TxDMV YouTube channel and our website.

We appreciate your patience as we continue to make enhancements to the IMS to better support your business operations.

Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions, please contact your local Texas Department of Motor Vehicles Regional Service Center.

ePLATE to webDEALER Transaction Process training is now available on our TxDMV YouTube channel. This new training provides an overview and live walk-through of a transaction from plate assignment to submitting the title application in webDEALER.

The training is also offered through live webinars. Please register for your virtual seat using the links provided below:

• Please register for ePLATE to webDEALER Transaction Process on Sep 16, 2025 from 10:00 AM to 11:30 AM CDT at:
  • https://attendee.gotowebinar.com/register/5406851078381622359
• Please register for ePLATE to webDEALER Transaction Process on Sep 16, 2025 from 2:00 PM to 3:30 PM CDT at:
  • https://attendee.gotowebinar.com/register/7274322100135951448
• Please register for ePLATE to webDEALER Transaction Process on Sep 18, 2025 from 10:00 AM to 11:30 AM CDT at:
  • https://attendee.gotowebinar.com/register/8372704529470267998
• Please register for ePLATE to webDEALER Transaction Process on Sep 18, 2025 from 2:00 PM to 3:30 PM CDT at:
  • https://attendee.gotowebinar.com/register/5672562356884921943

These events can also be found on our Events Calendar. After registering, you will receive a confirmation email containing information about joining the webinar. 

Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.