The Texas Department of Motor Vehicles (TxDMV) understands the transition from temporary tags to metal plates required by House Bill 718 brings new processes and questions for dealers operating across the state. We are here to ensure your businesses have the support and information necessary to be successful every step of the way. Below is a summary of key resources available to help you navigate these changes and keep your operations running smoothly to serve your customers.

Where to Find Help on July 1 and Beyond:

1. HB 718 Dealer Resource Hub: txdmv.gov/HB718 Your first stop for information, instructions, guidance, FAQs, system walkthroughs, training materials and other resources. Many questions can be answered with the information on the “Dealer Support”, “Dealers” and “Resources” tabs.

2. Live Dealer Q&A Webinars (General HB 718 Support) Ask questions in real time during a live chat session with TxDMV staff. 

Sign up for a session at: www.txdmv.gov/calendar Once registered, you will receive the access link and session details by email. We can accommodate up to 3,000 attendees at each session.

July 1: 10:00 a.m. – 12:00 p.m. and 2:00 p.m. – 4:00 p.m.
July 2: 10:00 a.m. – 12:00 p.m. and 2:00 p.m. – 4:00 p.m.
July 3: 10:00 a.m. – 12:00 p.m. and 2:00 p.m. – 4:00 p.m.

3. TxDMV Customer Service Support Line Have another question or need help troubleshooting an issue not addressed above? Our staff are ready to assist: (888) 368-4689

Hours of Operation for Week of July 1:
Monday–Thursday: 8:00 a.m. – 5:00 p.m. CST
Friday, July 4 & Saturday, July 5: 10:00 a.m. – 3:00 p.m. CST
(Due to the importance of these program changes to licensed dealer business operations, we are offering holiday support staff available to licensed dealers.)

4. Questions About Your Plate Shipment or Allocation?

Email our Dealer Allocations Team: dealer_allocations@txdmv.gov

5. Questions About Dealer Temporary Plate Orders?

Email our Plates Team: MVD_plates@txdmv.gov

6. Questions Concerning Metal Plate Storage Requirements?

Email our Enforcement Team: DealerCompliance@txdmv.gov

Additional Information and Resources:

• webDEALER Training: Training opportunities, materials and resources can be found on the TxDMV Website at https://www.txdmv.gov/dealers/webdealer. These include sessions for webDEALER 101 & 102, transaction processing, inventory management system operations, and ePLATE and plate assignment instructions.
• Internet Down Receipts: If you’re unable to process transactions due to internet outages, your designated webDEALER users can access Internet Down Receipts at http://tags.txdmv.gov/ePlatesIDR/login. You should print these out in advance, but the receipts should not be assigned until July 1 and only during periods of internet service outage. A step-by-step guide for accessing and printing the receipts is attached to this message.
• System Access: Ensure your webDEALER user permissions are current and up to date before July 1 to avoid disruptions. Please visit our website for webDEALER support.
• Inventory Management: Make sure your plates are received into inventory as soon as they arrive. This is a critical step for assigning plates via the system. An IMS resource is available on the department website at https://www.txdmv.gov/sites/default/files/body-files/Inventory_Management_System_Access_via_webDEALER.pdf.

We realize this is a big change to the way dealers are accustomed to doing business and we’re committed to supporting you through the process. Our goal is to provide you with timely help, clear answers, and the resources you need to feel confident in the days ahead.

Thank you for your partnership on this important initiative,

Texas Department of Motor Vehicles

Internet Down Receipt Instructions before_7_1_25.docx

The Internet Down Receipts are now available for you to print. These receipts are intended for use only when internet connectivity to webDEALER is temporarily unavailable, and a transaction must be completed.

Access Instructions:

• Authorized webDEALER users can log in to the system using their webDEALER ID and password.
• Receipts can be accessed and printed here: https://tags.txdmv.gov/ePlatesIDR/login
• A step-by-step guide for accessing and printing the receipts is attached to this message.
• We recommend printing all your receipts before July 1, 2025, to ensure you are prepared.
• Important: Do not assign or use Internet Down Receipts for vehicle transactions before July 1, 2025.

Thank you,
Texas Department of Motor Vehicles

Internet Down Receipt Instructions before 7/1/25

The Internet Down Receipts are now available for you to print. These receipts are intended for use only when internet connectivity to webDEALER is temporarily unavailable, and a transaction must be completed.

Access Instructions:

• Authorized webDEALER users can log in to the system using their webDEALER ID and password.
• Receipts can be accessed and printed here: https://tags.txdmv.gov/ePlatesIDR/login#
• A step-by-step guide for accessing and printing the receipts is attached to this message.
• We recommend printing all your receipts before July 1, 2025, to ensure you are prepared.
• Important: Do not assign or use Internet Down Receipts for vehicle transactions before July 1, 2025.

Thank you,
Texas Department of Motor Vehicles

Internet Down Receipt Instructions before 7/1/25

House Bill (HB) 718 becomes effective on July 1, 2025. Training on ePLATE (formerly known as eTAG) and metal plate assignment is available! The ePLATE Assignments Training will guide you through the steps of assigning license plates using the new ePLATE system. By the end of this training, you will have a solid understanding of the key process changes happening with the transition to ePLATE.

Training is available 24/7 for you to review at your convenience.

Step 1 Register at Welcome to webDEALER | eTAG | TxDMV.gov

Step 2 Receive a confirmation email and immediately gain access to the recorded training content.

Step 3 Watch training on your time.

Live virtual events are also available. A recording of the ePLATE Assignments Training will play while representatives from the Texas Department of Motor Vehicles answer your questions in the chat feature.

Please register for your virtual seat using the links provided below:

• Please register for ePLATE Assignments Training on Jun 26, 2025, 10:00 AM CDT – 11:30 AM CDT at:
  • Https://attendee.gotowebinar.com/register/7986962863444708184

• Please register for ePLATE Assignments Training on Jun 26, 2025, 1:30 PM CDT – 3:00 PM CDT at:
  • Https://attendee.gotowebinar.com/register/7315803373664312149 

• Please register for ePLATE Assignments Training on Jun 27, 2025, 10:00 AM CDT – 11:30 AM CDT at:
  • Https://attendee.gotowebinar.com/register/3438406404637851990

• Please register for ePLATE Assignments Training on Jun 27, 2025, 1:30 PM CDT – 3:00 PM CDT at:
  • Https://attendee.gotowebinar.com/register/1190922174091645271

These events can also be found on our Events Calendar. After registering, you will receive a confirmation email containing information about joining the webinar.

Thank you,  

Annette Quintero, Director  
Vehicle Titles and Registration Division  
Texas Department of Motor Vehicles 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.  

We are pleased to inform you that new Internet Down Receipts will soon be available for use beginning July 1, 2025. These receipts are designed to streamline the process of documenting vehicle transactions when internet access to webDEALER is temporarily unavailable.

What You Need to Know:

• Authorized webDEALER users at your dealership will be able to access and print Internet Down Receipts directly.
• The expected rollout date is June 27, 2025. Once access is available, please print your Internet Down Receipts before July 1, 2025. However, do not assign or use the receipts until July 1, 2025.
• A follow-up communication will provide step-by-step instructions on how to access and use the new receipts.

Below is a preview of what the new Internet Down Receipt will look like:

We appreciate your continued partnership and look forward to delivering this improvement to support your operations.

Thank you,

Texas Department of Motor Vehicles

The Texas Department of Motor Vehicle (TxDMV) is offering additional training and Q&A sessions for dealers to attend ahead of July 1, 2025. Please register for your virtual seat by visiting the Events Calendar | TxDMV.gov.

To receive training on how to prepare for the transition from paper tags to metal plates, including information about the new metal plates, plate inventory and resources, please register for the live virtual training on Metal Plate & Inventory Management System Changes and Processes.

If you have attended the training and want an opportunity to participate in a question-and-answer session join a Q&A only session. During the Q&A sessions, representatives from the Vehicle Titles & Registration Division will take questions on HB 718, metal plates and IMS in a chat from the audience and answer them live. This session will not include a training presentation.

These sessions will be offered every Monday through Wednesday between June 16 – 30, 2025. Register for the session that is ideal for your needs. The webinar schedule is available now!

Thank you, 

Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center. 

El Departamento de Vehículos Motorizados de Texas (TxDMV) ofrece capacitación adicional y sesiones de preguntas y respuestas para concesionarios antes del 1 de julio de 2025. Regístrese para asegurar su lugar virtual visitando el calendario de eventos.

Para recibir capacitación sobre cómo prepararse para la transición de placas de papel a placas metálicas, incluyendo información sobre el inventario de placas metálicas y los recursos disponibles, regístrese para la capacitación virtual en vivo sobre los cambios y procesos del sistema de gestión de placas metálicas e inventario.

Si ya asistió a la capacitación y desea participar en una sesión de preguntas y respuestas, únase a una sesión exclusiva de preguntas y respuestas. Durante las sesiones, representantes de la División de Títulos y Registro de Vehículos responderán preguntas del público sobre la HB 718, las placas metálicas y el IMS en un chat y las responderán en vivo.

Estas sesiones se ofrecerán de lunes a miércoles entre el 16 y el 30 de junio de 2025. Inscríbase en la sesión que mejor se adapte a sus necesidades. ¡El programa del seminario web  ya está disponible!

Gracias

Annette Quintero, Directora
División de Títulos y Registro de Vehículos
Departamento de Vehículos Motorizados de Texas

Si tiene alguna pregunta sobre este comunicado, comuníquese con su Centro de Servicio Regional de TxDMV local.