Good morning,

All Cognos reports are now available.

We apologize for the inconvenience and any impact on you and your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (07/23/2025 @ 10:27 AM)

Good morning,

Cognos Reporting is delayed for the following reports:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report

 An update will be provided when the above reports become available.

 We apologize for the inconvenience and any impact on you and your customers,

 Thank you,

 Texas Department of Motor Vehicles
 IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (07/23/2025 @ 8:22 AM)

Good morning,

The Disabled Placard function in RTS is now available.  

We apologize for the inconvenience and any impact on you or your customers.

Thank you, 

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Placard Issue (07/22/2025 8:04 AM)

Good morning,

The Texas Department of Motor Vehicles is aware that the Disabled Placard event in RTS
is currently unable to issue placards due to a system error.  IT Support Staff are working
to resolve the issue.

We apologize for the inconvenience and any impact on you or your customers.

Thank you, 

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Placard Issue (07/21/2025 10:01 AM)

Good afternoon,

Over the weekend of 07/19/2025, the TxDMV will be conducting scheduled workstation
maintenance. Your office has been identified as having some workstations subject to this
maintenance.

Once the scheduled maintenance begins, identified workstations in your office will be
remotely scanned by Austin HQ over the course of the weekend. Those workstations  
may/may not receive updates from Austin HQ depending on current update status on
the workstation.

We ask that you leave your workstations powered on over the weekend so that Austin HQ
can determine whether certain workstations in your office may/may not require updates. If
your workstation receives updates than you may be required to reboot more than once.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Workstation Weekend Maintenance (07/19/2025 @ 8:00 PM)

Good morning,

We are aware of the printer and sticker paper receipt issue affecting 30-day permit/plates
and are actively working on a solution. Sticker paper receipts are not printing from
the proper print tray, and the VOID is missing from the windshield sticker.
 

In the meantime, until a fix is deployed to production, please use the following workaround: 

What Counties Need to Do:

• Load the sticker paper to Tray 2 before completing a transaction.
• Before providing the customer the sticker paper receipt, peel off and dispose of the
  windshield sticker OR mark the windshield sticker with an “X” or “VOID” notation.

Update 07/03/2025 @ 11:58 AM:  RESOLVED for Counties. Not resolved for RSCs.

Follow-up to the initial issue bulletin, previously published on 07/01/2025:

The printer and sticker paper receipt issue has been resolved for Counties, but not RSCs. 
Counties no longer need to follow the workaround procedure described above.

We are actively working on a solution for the RSCs.  An update will be provided to the
RSCs once the issue is resolved. 

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
RESOLVED: Temporary Issue with 30-Day Permit/Plate Printing – Action Required (07/03/2025 @ 11:58 AM)

Good morning,

We are aware the Registration and Title System is not properly setting the vehicle class for
non-titled records. We are actively working on a solution. In the interim, to ensure vehicle
records are properly set up, counties need to take the following steps when processing a
non-titled record:

1. Select Non-Titled on the Title Types TTL002 screen
2. Change the Vehicle Class to MISC on the Class/Plate/Sticker Type Choice
     REG008 screen
3. Select the appropriate Registration Class and Plate Type and continue with
     the transaction.

If a county has processed a non-titled record today without the vehicle class set to MISC, the
county will need to void the transaction and reprocess. 

Update 07/03/2025 @ 11:25 AM:  RESOLVED.

Follow-up to the initial issue bulletin, previously published on 07/01/2025:

The vehicle class setting for non-titled records has been resolved.  Counties no longer need
to follow the workaround procedure described above.   

We apologize for the inconvenience and any impact on you or your customers. 

Thank you,

    Texas Department of Motor Vehicles
     IT Services Division

Source: Tax Assessor-Collectors
RESOLVED: Vehicle Class Not Set for Non-Titled Records – Action Required (07/03/2025 @ 11:25 AM)

Good afternoon,

On the evening of June 30, 2025, the Texas Department of Motor Vehicles (TxDMV) updated the
Registration and Titling System (RTS) with Release 25.3 which contains the content summarized below. 

Enhancements:

•  HB 718 POS Timed Permit – Issuing a One-Trip and 30-Day Temporary Registration Plate
    (Red) 8-character plate to a vehicle.

•  HB 718 TLETs and MVDI must display Internet Down Receipt, Buyer Plate (General Issue),
    Dealer Temporary Plate (Blue), Out-of-State Temporary Plate (Green), Buyer Provisional
    Plate (Purple) and Temporary Registration Plate (Red) information and status.

•  HB 718 Inventory Management System plate lookup integration for MVDI/MVINET inquires.

•  HB 718 New metal plate Account Item Codes and Item Codes with associated fee amounts.

•  HB 718 – Plate Fee Charge.

•  HB 718 Collection of the Out-of-State Buyer Plate Fee in the Status Change Event.  

•  License Plate Association During a Title Transaction.

•  HB 718 Modify POS Title Event to Implement Buyer Plate Changes.

•  Full-Service Deputy (FSD) Session: Set FSD Title Convenience Fees.

•  State Fair of Texas Specialty License Plate.

Please note: For your convenience, RTS Release Notes 25.3 are attached. For detailed information
about the items listed above, please refer to the TAC Hub (www.txdmv.gov/tax-assessor-collectors).

Thank you,

Texas Department of Motor Vehicles
IT Services Division

• RTS 25.3 County Release Notes.pdf

Source: Tax Assessor-Collectors
County RTS Release Notes 25.3 (07/02/2025 @ 12:20 PM)

Good afternoon,

The Texas Department of Motor Vehicles has received reports that RTS is unavailable for some
counties. Support staff are working to resolve the issue. 

Update 07/02/2025 @ 12:10 PM

Some counties experienced a vendor related internet outage earlier this morning.  TxDMV
staff are working directly with those counties and the vendor to restore their services as soon
as possible.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
UPDATE Notification: RTS Unavailable (07/02/2025 @ 12:10 PM)

Good monring,

The Texas Department of Motor Vehicles has received reports that RTS is unavailable for some
counties. Support staff are working to resolve the issue. 

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (07/02/2025 @ 8:30 AM)

Good morning,

Cognos Reporting is delayed for the following reports:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report

An update will be provided when the above reports become available.

We apologize for the inconvenience and any impact on you and your customers,

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (07/02/2025 @ 8:03 AM)

      Good afternoon,

We are aware the Registration and Title System is not properly setting the vehicle class for
non-titled records. We are actively working on a solution. In the interim, to ensure vehicle
records are properly set up, counties need to take the following steps when processing a
non-titled record:

1. Select Non-Titled on the Title Types TTL002 screen
2. Change the Vehicle Class to MISC on the Class/Plate/Sticker Type Choice
     REG008 screen
3. Select the appropriate Registration Class and Plate Type and continue with
     the transaction.

If a county has processed a non-titled record today without the vehicle class set to MISC, the
county will need to void the transaction and reprocess. 

We apologize for the inconvenience and any impact on you or your customers. We will update
once a solution is implemented. 

    Thank you,

    Texas Department of Motor Vehicles
     IT Services Division

Source: Tax Assessor-Collectors
Vehicle Class Not Set for Non-Titled Records – Action Required (07/01/2025 @ 2:50 PM)

      Good morning,

We are aware of the printer and sticker paper receipt issue affecting 30-day permit/plates
and are actively working on a solution. Sticker paper receipts are not printing from
the proper print tray, and the VOID is missing from the windshield sticker.
 

In the meantime, until a fix is deployed to production, please use the following workaround: 

What Counties Need to Do:

• Load the sticker paper to Tray 2 before completing a transaction.
• Before providing the customer the sticker paper receipt, peel off and dispose of the
  windshield sticker OR mark the windshield sticker with an “X” or “VOID” notation.

We apologize for the inconvenience and any impact on you or your customers.

    Thank you,

    Texas Department of Motor Vehicles
     IT Services Division

Source: Tax Assessor-Collectors
Temporary Issue with 30-Day Permit/Plate Printing – Action Required (07/01/2025 @ 11:43 AM)

Good morning,

The deployment of the Registration and Titling System (RTS) update was completed
as of 11:15 PM last evening, Monday 06/30/2025.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Completed: RTS Release 25.3 (06/30/2025 @ 11:15 PM)