Reminder Notification: Cognos Scheduled Maintenance (10/05/2025 @ 5:00 AM)

Good morning,

The Texas Department of Motor Vehicles (TxDMV) will perform system
maintenance
starting at 5:00 AM, Sunday (10/05/2025), lasting up to
11:00 AM, Sunday (10/05/2025).

Due to the nature of this maintenance, the Cognos reporting system will be
unavailable during the maintenance window.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Reminder Notification: Cognos Scheduled Maintenance (10/05/2025 @ 5:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Reminder Notification: Cognos Scheduled Maintenance (10/05/2025 @ 5:00 AM)

Reminder Notification: eLICENSING Scheduled Maintenance (10/05/2025 @ 5:00 AM)

Good morning,

The Texas Department of Motor Vehicles (TxDMV) will perform system
maintenance
starting at 5:00 AM, Sunday (10/05/2025), lasting up to
11:00 AM, Sunday (10/05/2025).

Due to the nature of this maintenance, the eLICENSING System will be
unavailable
during the maintenance window.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Reminder Notification: eLICENSING Scheduled Maintenance (10/05/2025 @ 5:00 AM)

Posted in Dealers and Manufacturers | Comments Off on Reminder Notification: eLICENSING Scheduled Maintenance (10/05/2025 @ 5:00 AM)

Reminder Notification: webDEALER Scheduled Maintenance (10/05/2025 @ 5:00 AM)

Good morning,

The Texas Department of Motor Vehicles (TxDMV) will perform system
maintenance
starting at 5:00 AM, Sunday (10/05/2025), lasting up to
11:00 AM, Sunday (10/05/2025).

Due to the nature of this maintenance, the webDEALER System will be
unavailable
during the maintenance window.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Reminder Notification: webDEALER Scheduled Maintenance (10/05/2025 @ 5:00 AM)

Posted in Dealers and Manufacturers | Comments Off on Reminder Notification: webDEALER Scheduled Maintenance (10/05/2025 @ 5:00 AM)

Initial Notification: Cognos Scheduled Maintenance (10/05/2025 @ 5:00 AM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will perform system
maintenance
starting at 5:00 AM, Sunday (10/05/2025), lasting up to
11:00 AM, Sunday (10/05/2025).

Due to the nature of this maintenance, the Cognos reporting system will be
unavailable during the maintenance window.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Cognos Scheduled Maintenance (10/05/2025 @ 5:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Scheduled Maintenance (10/05/2025 @ 5:00 AM)

Initial Notification: eLICENSING Scheduled Maintenance (10/05/2025 @ 5:00 AM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will perform system
maintenance
starting at 5:00 AM, Sunday (10/05/2025), lasting up to
11:00 AM, Sunday (10/05/2025).

Due to the nature of this maintenance, the eLICENSING System will be
unavailable
during the maintenance window.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Initial Notification: eLICENSING Scheduled Maintenance (10/05/2025 @ 5:00 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eLICENSING Scheduled Maintenance (10/05/2025 @ 5:00 AM)

Initial Notification: webDEALER Scheduled Maintenance (10/05/2025 @ 5:00 AM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will perform system
maintenance
starting at 5:00 AM, Sunday (10/05/2025), lasting up to
11:00 AM, Sunday (10/05/2025).

Due to the nature of this maintenance, the webDEALER System will be
unavailable
during the maintenance window.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Initial Notification: webDEALER Scheduled Maintenance (10/05/2025 @ 5:00 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Scheduled Maintenance (10/05/2025 @ 5:00 AM)

Informational: RESOLVED – RTS – Cognos reporting and Funds Remittance (09/26/2025 @ 10:08 AM)

Good morning,

The RTS – Cognos reporting and Funds Remittance IRP Transmittal Report issue has been resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles

Source: Tax Assessor-Collectors
Informational: RESOLVED – RTS – Cognos reporting and Funds Remittance (09/26/2025 @ 10:08 AM)

Posted in Tax Assessor-Collectors | Comments Off on Informational: RESOLVED – RTS – Cognos reporting and Funds Remittance (09/26/2025 @ 10:08 AM)

Reminder: New TxPROS Payment Process

On the evening of September 29, 2025, TxPROS will offer a new shopping cart payment feature. This enhancement will allow customers to add multiple permits to their “shopping cart” and pay for them in a single transaction.

Permits eligible for self-issuance will still have the option to immediately submit payment when the permit is ready to be issued.

As part of this update, TxDMV will no longer accept payment for permits by phone.

If You Place a Phone Order or Submit a Permit Request to the Motor Carrier Division (MCD) to Process

  • MCD will place the permit in your shopping cart, and you will receive an email notification that the permit is pending payment.
  • To complete payment, log in to your TxPROS account and select “Shopping Cart” on the customer dashboard.
  • Permits will not be issued until the payment is received.

Payment Deadline

Payment must be submitted by midnight the day the permit is added to your cart, or the permit will be removed from the cart. 

Need Help?

 

Source: Motor Carriers
Reminder: New TxPROS Payment Process

Posted in Motor Carriers | Comments Off on Reminder: New TxPROS Payment Process

TxFLEET Release on October 2

Beginning October 2, 2025, several TxFLEET updates will be implemented as part of ongoing efforts to streamline and enhance the system. The updates are designed to improve user experience and system efficiency.

We encourage all TxFLEET users to review the updates outlined below to become familiar with the new features.

Automatic Unlock of Locked Usernames

  • Usernames that become locked will automatically unlock after 30 minutes, removing the need for carriers to call customer support for assistance.

Improved Login Screen Layout

  • Login screen links “Forgot Username” and “Forgot Password” will be moved directly under the Login button to separate these actions from requesting a new Motor Carrier Account or new username for an existing account.

Electronic Acknowledgement of Texas IRP Acceptable Distance Records for Audit (Form 467)

  • Form 467 will be acknowledged electronically from the required materials page. Uploading the paper form will no longer be required, streamlining the review process.

form 467 acknowledgement

Cab Card Access from Account Dashboard

  • Carriers will have direct access to their current cab cards from the Account Dashboard as part of the Suggested Actions list.

cab card link

Printable Equipment List

  • Carriers will be able to review and print their equipment list directly from the Fleet listing page.

fleet list link

Thank you for your continued partnership and support as we work to enhance the TxFLEET system.

For any questions, please contact Commercial Fleet Services at TxFLEET@txdmv.gov

 

Source: Motor Carriers
TxFLEET Release on October 2

Posted in Motor Carriers | Comments Off on TxFLEET Release on October 2

Resident County for Title Applications in webDEALER

Texas DMV


The Texas Department of Motor Vehicles (TxDMV) is aware that webDEALER is currently limiting the resident county to the county associated to the owner’s address and does not provide the option for the dealer to modify the resident county. As a result, when there is a renewal recipient or physical location address with a county that is different than the owner address, the system does not allow modification of the resident county.

Leased vehicle applications were impacted most since they include a renewal recipient address often located in a different county from the lessor address. A fix was deployed the evening of September 18, which has resolved this issue for leased transactions.  

However, modification of the resident county for non-leased transactions that include a renewal recipient or physical location address with a county that is different than the owner address continues to be a known issue. The TxDMV is reviewing to determine a programming solution and will communicate when a solution is implemented.

Processing Guidance

Until a permanent solution is established for non-leased transactions, if the resident county is determined based on the renewal recipient or physical location address—and that county differs from the owner’s address—dealers may submit the application directly to the appropriate county for processing outside of webDEALER.  If the resident county is determined by the owner’s address, the application should continue to be submitted through webDEALER.

Counties should accept and process title applications outside of webDEALER when the resident county is determined using the renewal recipient or physical location address and that county differs from the owner’s address. Do not reject webDEALER applications if the owner’s address is used to determine the resident county even when renewal recipient or physical location addresses are provided with a different county. If necessary, the resident county can be updated at time of renewal.

If you have any questions, please contact your local County Tax Assessor-Collector’s office or the TxDMV Regional Service Center.

Thank you,

Annette Quintero, Division Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles


Source: Dealers and Manufacturers
Resident County for Title Applications in webDEALER

Posted in Dealers and Manufacturers | Comments Off on Resident County for Title Applications in webDEALER

Title Application Processing for Courtesy Deliveries

Texas DMV


The following provides guidance regarding the processing of title applications for courtesy deliveries. A courtesy delivery is when a vehicle is sold to Texas residents by either an out of state dealership, or a dealership that is not located a convenient distance from the purchaser and is later delivered to the purchaser by a Texas dealership who agrees to assist with the delivery. The dealer retailing the motor vehicle to the purchaser must complete all title and sales documents and may provide a Texas dealer with authorization to submit the title application to the county tax office for processing on the dealer’s behalf.

Courtesy delivery applications cannot be processed in webDEALER since the Texas dealer submitting the title application is not the retailing dealer. As a result, Texas dealers submitting courtesy delivery title applications on the retail dealer’s behalf must submit these applications to the county tax office outside of webDEALER.

County tax offices must process these applications in the Registration and Title System and should not reject the application for processing in webDEALER. 

Reminder: The Title Application Processing Guidelines document outlines the most common title applications that can or cannot be processed in webDEALER to assist dealers and county tax offices with application handling. This document is updated as needed, and is located on our HB 718 resources tab on our website: House Bill 718 Implementation | TxDMV.gov  

If you have any questions, please contact your local Texas Department of Motor Vehicles Regional Service Center.

Thank you,

Annette Quintero, Division Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 


Source: Dealers and Manufacturers
Title Application Processing for Courtesy Deliveries

Posted in Dealers and Manufacturers | Comments Off on Title Application Processing for Courtesy Deliveries

Informational: RTS – Cognos reporting and Funds Remittance (09/18/2025 @ 11:52 AM)

Good morning,

TxDMV is aware of an issue with the IRP Transmittal Report. We are actively working to correct
the issue and will send an update once the issue has been resolved.

Please do not remit funds until the issue is resolved. Thank you for your patience. 

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles

Source: Tax Assessor-Collectors
Informational: RTS – Cognos reporting and Funds Remittance (09/18/2025 @ 11:52 AM)

Posted in Tax Assessor-Collectors | Comments Off on Informational: RTS – Cognos reporting and Funds Remittance (09/18/2025 @ 11:52 AM)

Inventory Management System (IMS) Ordering Functionality for Dealers

Texas DMV


Texas Department of Motor Vehicles (TxDMV) has made new system features and performance improvements to the Inventory Management System (IMS). Dealers can now order additional plates from the IMS! As a reminder, plate orders can only be submitted if you have used over 50% of your allotment.

For your convenience, we have created an additional easy-to-follow training video covering the ordering plates process. This short video is just a click away – simply click on the play icon (shown below) on the Product Orders page:

Product Orders Image

The recorded training is also available on our TxDMV YouTube channel and our website.

We appreciate your patience as we continue to make enhancements to the IMS to better support your business operations.

 

Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions, please contact your local Texas Department of Motor Vehicles Regional Service Center.


Source: Dealers and Manufacturers
Inventory Management System (IMS) Ordering Functionality for Dealers

Posted in Dealers and Manufacturers | Comments Off on Inventory Management System (IMS) Ordering Functionality for Dealers

New TxPROS Payment Process

Beginning September 29, 2025, TxPROS will offer a new shopping cart payment feature. This enhancement will allow customers to add multiple permits to their “shopping cart” and pay for them in a single transaction.

Permits eligible for self-issuance will still have the option to immediately submit payment when the permit is ready to be issued.

As part of this update, TxDMV will no longer accept payment for permits by phone.

If You Place a Phone Order or Submit a Permit Request to the Motor Carrier Division (MCD) to Process

  • MCD will place the permit in your shopping cart, and you will receive an email notification that the permit is pending payment.
  • To complete payment, log in to your TxPROS account and select “Shopping Cart” on the customer dashboard.
  • Permits will not be issued until the payment is received.

Payment Deadline

Payment must be submitted by midnight the day the permit is added to your cart, or the permit will be removed from the cart. 

Need Help?

  • Watch the TxPROS “Navigating the Shopping Cart” training video: https://youtu.be/B8TVmk1HxgU
  • Watch the TxPROS “Paying for a Permit” training video: https://youtu.be/mdtyjYrjHqU
  • Need a TxPROS login or have questions? Contact the TxDMV Motor Carrier Division at 1-800-299-1700, option 2. 

 

Source: Motor Carriers
New TxPROS Payment Process

Posted in Motor Carriers | Comments Off on New TxPROS Payment Process

Completed: RTS Planned Maintenance (09/14/2025 @ 10:00 AM)

Good morning,

The Registration and Titling System (RTS) planned maintenance was completed as
of 10:00 AM this morning, Sunday, 09/14/2025.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Completed: RTS Planned Maintenance (09/14/2025 @ 10:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Completed: RTS Planned Maintenance (09/14/2025 @ 10:00 AM)

Completed: webDEALER Planned Maintenance (09/14/2025 @ 10:00 AM)

Good morning,

The webDEALER planned maintenance was completed as of 10:00 AM this morning,
Sunday,
09/14/2025.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Completed: webDEALER Planned Maintenance (09/14/2025 @ 10:00 AM)

Posted in Dealers and Manufacturers | Comments Off on Completed: webDEALER Planned Maintenance (09/14/2025 @ 10:00 AM)

Initial Notification: RTS Planned Maintenance (09/14/2025 @ 5:00 AM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing planned maintenance
for the RTS System starting at 5:00 AM , Sunday (09/14/2025), lasting up to 11:00 AM.

Note: A notification will be published once the RTS maintenance is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Planned Maintenance (09/14/2025 @ 5:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Planned Maintenance (09/14/2025 @ 5:00 AM)

Initial Notification: webDEALER Planned Maintenance (09/14/2025 @ 5:00 AM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing planned maintenance
for the webDealer System starting at 5:00 AM, Sunday (09/14/2025), lasting up to 11:00 AM.

Note: A notification will be published once the webDealer maintenance is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Planned Maintenance (09/14/2025 @ 5:00 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Planned Maintenance (09/14/2025 @ 5:00 AM)

Informational: Cognos Reports Processing (09/12/2025 @ 12:28 PM)

Good afternoon,

Due to a Shared Technology Services (STS) data center outage, which resulted in critical system issues,
the RTS report generation process did experience intermittent connectivity over the last couple of days.
This may have resulted in some delayed reporting. Therefore, the report generation processes may not
have run successfully. If you are experiencing reporting issues, please follow these steps.

General Reporting Instructions:

If you’re experiencing reporting issues, follow these steps:

Inventory Action Report 

1. Go to Inventory > Inventory Action Report

2. Enter 09/10/2025 or 09/11/2025 as the report date

Title Package Report 

1. Go to Reports > Title Package Report 

2. Enter 09/10/2025 or 09/11/2025 as the report date

If you are having issues balancing to your County-Wide or Substation Summary Report for 9/10/2025
or 9/11/2025, please use Cognos Week/Month-To-Date Fees Report for those dates.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles

Source: Tax Assessor-Collectors
Informational: Cognos Reports Processing (09/12/2025 @ 12:28 PM)

Posted in Tax Assessor-Collectors | Comments Off on Informational: Cognos Reports Processing (09/12/2025 @ 12:28 PM)

Resolved: Cognos Unavailable (09/11/2025 @ 1:14 PM)

Good afternoon,

The Cognos system is now available.


We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos Unavailable (09/11/2025 @ 1:14 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Unavailable (09/11/2025 @ 1:14 PM)

Resolved: webDealer Unavailable (09/11/2025 @ 1:00 PM)

Good afternoon,

The webDealer System is now available.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Resolved: webDealer Unavailable (09/11/2025 @ 1:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDealer Unavailable (09/11/2025 @ 1:00 PM)

ePLATE to webDEALER Transaction Process Training Now Available

Texas DMV


ePLATE to webDEALER Transaction Process training is now available on our TxDMV YouTube channel. This new training provides an overview and live walk-through of a transaction from plate assignment to submitting the title application in webDEALER.

The training is also offered through live webinars. Please register for your virtual seat using the links provided below:

These events can also be found on our Events Calendar. After registering, you will receive a confirmation email containing information about joining the webinar. 

Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center. 


Source: Dealers and Manufacturers
ePLATE to webDEALER Transaction Process Training Now Available

Posted in Dealers and Manufacturers | Comments Off on ePLATE to webDEALER Transaction Process Training Now Available

Initial Notification: Some Cognos Reports are delayed (09/11/2025 09:38 AM)

Good morning,

Certain report data did not not meet the cut-off timeline for processing.  For this
reason, some Cognos Reporting will be delayed as follows:

1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  IRP Transmittal Invoice Report

We expect the reports will be available by tomorrow morning.

An update will be published once reports are available.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Some Cognos Reports are delayed (09/11/2025 09:38 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Some Cognos Reports are delayed (09/11/2025 09:38 AM)

Initial Notification: webDealer Unavailable (09/11/2025 @ 7:48 AM)

Good morning,

The webDealer system is currently unavailable due to a Shared Technology Services (STS) data center outage. The STS Data Center Services (DCS) vendors and DIR have been working with support staff overnight to correct the issue; however, no resolution has been identified at this time. An update will be provided when the issue has been resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

  

 

Source: Dealers and Manufacturers
Initial Notification: webDealer Unavailable (09/11/2025 @ 7:48 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer Unavailable (09/11/2025 @ 7:48 AM)

Initial Notification: Cognos Unavailable (09/11/2025 @ 7:25 AM)

Good morning,

The Cognos system is currently unavailable due to a Shared Technology Services (STS)
data center outage. The STS Data Center Services (DCS) vendors and DIR have been
working with support staff overnight to correct the issue. However, no resolution has
been identified at this time. An update will be provided when the issue has been resolved.

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos Unavailable (09/11/2025 @ 7:25 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Unavailable (09/11/2025 @ 7:25 AM)