Resolved: RTS Performance Issues (04/22/2024 @ 10:17 AM)

Good morning,


The Texas Department of Motor Vehicles database connection issues appear to be self-resolving.

If you continue to experience these issues, please restart your computer.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Performance Issues (04/22/2024 @ 10:17 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Performance Issues (04/22/2024 @ 10:17 AM)

Initial Notification: RTS Performance Issues (04/22/2024 @ 08:20 AM)

Good morning,


The Texas Department of Motor Vehicles is aware of database connection issues and are working to
resolve them. This may impact your connection to RTS and other systems.

We are still determining impact and will update you accordingly.


We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Performance Issues (04/22/2024 @ 08:20 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Performance Issues (04/22/2024 @ 08:20 AM)

MVCPA publishes a rule proposal in the April 19, 2024, issue of the Texas Register.

Texas DMV


The Motor Vehicle Crime Prevention Authority (MVCPA) proposes a rule in the April 19, 2024, issue of the Texas Register. A summary of the proposed rule and the proposed language is available on MVCPA’s website Proposed and Adopted Rules 2024 | TxDMV.gov

The proposal is posted for public comment until 5:00 p.m. on May 20, 2024.

The proposal includes:

  • amendments to 43 Texas Administrative Code §57.36, concerning levels of funding for grant projects.

Source: Dealers and Manufacturers
MVCPA publishes a rule proposal in the April 19, 2024, issue of the Texas Register.

Posted in Dealers and Manufacturers | Comments Off on MVCPA publishes a rule proposal in the April 19, 2024, issue of the Texas Register.

Resolved: Cognos Unavailable (04/05/2024 @ 10:55 AM)

Good morning,

Cognos reports are now available.


We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Resolved: Cognos Unavailable (04/05/2024 @ 10:55 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Unavailable (04/05/2024 @ 10:55 AM)

Initial Notification: Cognos Reporting Issue (04/05/2024 @ 9:05 AM)

Good morning,

TxDMV IT Support Staff are aware of an issue with Cognos Reporting affecting the following reports:

Finance
1  Fee Type Funds Report

2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

We apologize for the inconvenience and any impact on you and your customers,


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reporting Issue (04/05/2024 @ 9:05 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Reporting Issue (04/05/2024 @ 9:05 AM)

RTB 001-24 Title and Registration Procedures for Mini Vehicles

Please review and distribute as appropriate.

Registration and Title Bulletin (RTB) #001-24 provides guidance on the titling and registration of mini vehicles.

RTB #001-24 is attached.

 

Thank you,

Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Contractors and Vendors
RTB 001-24 Title and Registration Procedures for Mini Vehicles

Posted in Contractors and Vendors | Comments Off on RTB 001-24 Title and Registration Procedures for Mini Vehicles

Resolved: webDEALER Performance Issues (03/28/2024 @ 4:59 PM)

Good afternoon,

The webDealer performance issue has been resolved.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into 
webDealer as soon as the system is accessible. Doing this will ensure you always
have the full allocation of
unused Internet Down tags available when you need them. Also,
remember that unused Internet Down tags
are valid for one year from the date they are
printed.


Thank you,

    Texas Department of Motor Vehicles
    IT Division

 

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (03/28/2024 @ 4:59 PM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER Performance Issues (03/28/2024 @ 4:59 PM)

Resolved: RTS Performance Issues and Transactions (03/28/2024 @ 4:58 PM)

Good afternoon,


The RTS performance issues where some users could not log in has been resolved. 

Support staff has implemented a series of “unlocks” to address the RTS user log in issues.

If you are a RTS user that did not experience a login issue and/or did not experience any
lock out on your account, we still ask that you kindly log out of RTS, then log in again in order
to synchronize with RTS “unlock” commands so as to reestablish assured connectivity.

How to handle transactions after RTS unlocks

Scenario #1: You have completed the transaction but can’t print the transaction receipt.

        ○ Attempt to re-print the receipt
        ○ If unable to re-print, void the transaction and re-process the transaction
                    •  You will need to run a transaction reconciliation report to obtain the trans ID#,
                        in order to void, should you not have the trans ID# already

Scenario #2: You did not complete the transaction, and when you try to complete it,
                       the system tells you that the transaction is still i
n-process.

       ○ Access the pending transaction from your set asides
       ○ This should allow you to access the transaction to complete processing

Scenario #3: You did not complete the transaction, and it’s not in set aside.

       ○ Run the transaction reconciliation report to verify those transactions
            which are not completed
       ○ Redo transaction if the transaction was not completed.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Performance Issues and Transactions (03/28/2024 @ 4:58 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Performance Issues and Transactions (03/28/2024 @ 4:58 PM)

Initial Notification: RTS Performance Issues (03/28/2024 @ 3:00 PM)

Good afternoon,


TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in.

Support staff are working to resolve the issue.  We will provide an update once the issue is resolved.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Performance Issues (03/28/2024 @ 3:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Performance Issues (03/28/2024 @ 3:00 PM)

Initial Notification: webDEALER Performance Issues (03/28/2024 @ 3:00 PM)

Good afternoon,

Some users have reported that the webDEALER system is experiencing intermittent performance
issues.  Support staff are aware and working to resolve the issues. 

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (03/28/2024 @ 3:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Performance Issues (03/28/2024 @ 3:00 PM)

Special Eclipse Size and Weight Permit Route Restrictions for April 8, 2024

Due to the Solar Eclipse on Monday, April 8, 2024, that is expected to cause severe traffic delays, no size/weight permitted travel will be allowed on that day from midnight to midnight in the following counties: [Map]

Anderson, Atascosa, Bandera, Bell, Bexar, Blanco, Bosque, Bowie, Brown, Burnet, Camp, Cass, Cherokee, Coleman, Collin, Comal, Comanche, Coryell, Dallas, Delta, Denton, Dimmit, Edwards, Ellis, Erath, Falls, Fannin, Franklin, Freestone, Frio, Gillespie, Grayson, Gregg, Hamilton, Harrison, Hays, Henderson, Hill, Hood, Hopkins, Hunt, Johnson, Kaufman, Kendall, Kerr, Kimble, Kinney, Lamar, Lampasas, Leon, Limestone, Llano, Marion, Mason, Maverick, McLennan, McCulloch, Medina, Menard, Milam, Mills, Morris, Navarro, Parker, Rains, Real, Red River, Robertson, Rockwall, San Saba, Smith, Somervell, Sutton, Tarrant, Titus, Travis, Upshur, Uvalde, Val Verde, Van Zandt, Williamson, Wood, and Zavala.

For assistance or questions regarding this restriction, please contact the TxDMV Permit Office at 1-800-299-1700, option 2.

 

 

Source: Motor Carriers
Special Eclipse Size and Weight Permit Route Restrictions for April 8, 2024

Posted in Motor Carriers | Comments Off on Special Eclipse Size and Weight Permit Route Restrictions for April 8, 2024

Resolved: webDEALER Performance Issues (03/25/2024 @ 5:30 PM)

Good afternoon,

The statewide data center connectivity outage has been resolved.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into 
webDealer as soon as the system is accessible. Doing this will ensure you always
have the full allocation of
unused Internet Down tags available when you need them. Also,
remember that unused Internet Down tags
are valid for one year from the date they are
printed.


Thank you,

    Texas Department of Motor Vehicles
    IT Division

 

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (03/25/2024 @ 5:30 PM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER Performance Issues (03/25/2024 @ 5:30 PM)

Resolved: RTS Performance Issues (03/25/2024 @ 5:30 PM)

Good afternoon,

The statewide data center connectivity outage has been resolved.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Performance Issues (03/25/2024 @ 5:30 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Performance Issues (03/25/2024 @ 5:30 PM)

Update: RTS Performance Issues (03/25/2024 @ 10:22 AM)

Good morning,


The Registration and Titling System (RTS) is operational at this time. 

The issues experienced this morning were caused by a statewide data center
connectivity outage.  This impacted several agencies, including TxDMV.  RTS is
now functioning as normal.  However, the statewide vendor continues to assess
the issue.  They have advised that agencies may experience intermittent
connectivity to their systems until such time as they fully resolve the outage.

We will follow up with an all clear communication as soon as we have confirmation
from the vendor.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

Source: Tax Assessor-Collectors
Update: RTS Performance Issues (03/25/2024 @ 10:22 AM)

Posted in Tax Assessor-Collectors | Comments Off on Update: RTS Performance Issues (03/25/2024 @ 10:22 AM)

Update: webDEALER Performance Issues (03/25/2024 10:22 AM)

Good morning,

The webDealer system is operational at this time.

The issues experienced this morning were caused by a statewide data center connectivity
outage.  This impacted several agencies, including TxDMV.  webDealer is now functioning
as normal.  However, the statewide vendor continues to assess the issue.  They have
advised that agencies may experience intermittent connectivity to their systems until such
time as they fully resolve the outage.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into 
webDealer as soon as the system is accessible. Doing this will ensure you always
have the full allocation of
unused Internet Down tags available when you need them. Also,
remember that unused Internet Down tags
are valid for one year from the date they are
printed.


We will follow up with an all clear communication as soon as we have confirmation from the vendor.


Thank you,

Texas Department of Motor Vehicles
IT Division

 

 

 

 

Source: Dealers and Manufacturers
Update: webDEALER Performance Issues (03/25/2024 10:22 AM)

Posted in Dealers and Manufacturers | Comments Off on Update: webDEALER Performance Issues (03/25/2024 10:22 AM)

Final Reminder: FY 2024 TxDMV External Customer Satisfaction Survey

The Texas Department of Motor Vehicles (TxDMV) strives to provide premier customer service. If you have already responded to our survey, thank you. If not, the department would appreciate your feedback through a brief online survey that will take approximately four (4) minutes. Your anonymous input will also be incorporated into a report submitted to the Texas State Legislature in June 2024.

We truly appreciate your time and willingness to complete this survey. This link will be available for just six more days and close at midnight CDT, March 31, 2024. For more information about TxDMV, please visit www.TxDMV.gov.

Texas Department of Motor Vehicles Customer Satisfaction Survey 2024

 

 

Source: Contractors and Vendors
Final Reminder: FY 2024 TxDMV External Customer Satisfaction Survey

Posted in Contractors and Vendors | Comments Off on Final Reminder: FY 2024 TxDMV External Customer Satisfaction Survey

Initial Notification: webDEALER Performance Issues (03/25/2024 @ 8:52 AM)

Good morning,

Some users have reported that the webDEALER system is experiencing intermittent performance
issues.  Support staff are aware and working to resolve the issues. 

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (03/25/2024 @ 8:52 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Performance Issues (03/25/2024 @ 8:52 AM)

Initial Notification: RTS Performance Issues (03/25/2024 @ 8:33 AM)

Good morning,


TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in.

Support staff are working to resolve the issue.  We will provide an update once the issue is resolved.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Performance Issues (03/25/2024 @ 8:33 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Performance Issues (03/25/2024 @ 8:33 AM)

Completed: webDEALER Planned Maintenance (03/22/2024 @ 6:00 PM)

Good morning,

The webDEALER planned maintenance was completed as of 1:00 AM this morning,
Saturday,
03/23/2024.

Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed.
 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Completed: webDEALER Planned Maintenance (03/22/2024 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Completed: webDEALER Planned Maintenance (03/22/2024 @ 6:00 PM)

Completed: Scheduled RTS Planned Maintenance (03/22/2024 @ 6:00 PM)

Good morning,

The Registration and Titling System (RTS) planned system maintenance was
completed 
as of 1:00 AM this morning, Saturday, March 23, 2024.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Completed: Scheduled RTS Planned Maintenance (03/22/2024 @ 6:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Completed: Scheduled RTS Planned Maintenance (03/22/2024 @ 6:00 PM)

Initial Notification: webDealer Scheduled Maintenance (03/22/24 @ 6:00 PM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the webDealer System starting at 6:00 PM this evening, Friday (03/22/2024),
lasting up
to 10:00 PM this evening.

This maintenance window was planned based on maintenance vendor availability,
limited to business days only.  During this evening’s maintenance window, the
maintenance team does not expect customers will experience any prolonged outage
or interruption in service.  However, due to the nature of the maintenance work,
you may experience minimal intermittent network connectivity when accessing the
webDealer system.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. 
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

A notification will be published once the webDealer system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDealer Scheduled Maintenance (03/22/24 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer Scheduled Maintenance (03/22/24 @ 6:00 PM)

Initial Notification: RTS Scheduled Maintenance (03/22/2024 @ 6:00 PM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the Registration and Title System (RTS) starting at 6:00 PM this
evening, Friday (03/22/2024), lasting up to 10:00 PM this evening.

This maintenance window was planned based on maintenance vendor availability,
limited to business days only.  During this evening’s maintenance window, the
maintenance team does not expect customers will experience any prolonged
outage or interruption in service.  However, due to the nature of the maintenance
work, you may experience minimal intermittent network connectivity when
accessing the RTS system. 

A notification will be published once the RTS system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Scheduled Maintenance (03/22/2024 @ 6:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Scheduled Maintenance (03/22/2024 @ 6:00 PM)

RTS Performance Issues (03/18/2024 @ 11:57 AM)

Good morning,


TxDMV is aware of reported RTS performance issues where some users were
experiencing connection drops from RTS and then could not log back in. The
performance issue has since been resolved.

How to handle transactions after RTS unlocks

Scenario #1: You have completed the transaction but can’t print the transaction receipt.

        ○ Attempt to re-print the receipt
        ○ If unable to re-print, void the transaction and re-process the transaction
                    •  You will need to run a transaction reconciliation report to obtain the trans ID#
                        in order to void, should you not have the trans ID# already

Scenario #2: You did not complete the transaction, and when you try to complete it,
                       the system tells you that the transaction is still in-process.

       ○ Access the pending transaction from your set asides
       ○ This should allow you to access the transaction to complete processing

Scenario #3: You did not complete the transaction, and it’s not in set aside.

       ○ Run the transaction reconciliation report to verify those transactions
            which are not completed
       ○ Redo transaction if the transaction was not completed.

We apologize for the inconvenience and any impact on you or your customers.

 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

Source: Tax Assessor-Collectors
RTS Performance Issues (03/18/2024 @ 11:57 AM)

Posted in Tax Assessor-Collectors | Comments Off on RTS Performance Issues (03/18/2024 @ 11:57 AM)

Completed: Scheduled RTS Planned Maintenance (03/17/2024 @ 9:45 AM)

Good morning,

The Registration and Titling System (RTS) planned system maintenance was
completed 
as of 9:45 AM this morning, Sunday, March 17, 2024.

The RTS system is now available.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Completed: Scheduled RTS Planned Maintenance (03/17/2024 @ 9:45 AM)

Posted in Tax Assessor-Collectors | Comments Off on Completed: Scheduled RTS Planned Maintenance (03/17/2024 @ 9:45 AM)

Completed: webDEALER Planned Maintenance (03/15/2024 @ 9:09 PM)

Good evening,

The webDEALER planned maintenance was completed as of 9:09 PM this evening, Friday, 
03/15/2024.

Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed.
 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Completed: webDEALER Planned Maintenance (03/15/2024 @ 9:09 PM)

Posted in Dealers and Manufacturers | Comments Off on Completed: webDEALER Planned Maintenance (03/15/2024 @ 9:09 PM)