Resoved: Network Issue (3/10/2021 @ 10:00 AM)

Good morning,

The network issues have been resolved.  We apologize for the inconvenience and any impact on you or your customers.

Thank you, 

Texas Department Of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Resoved: Network Issue (3/10/2021 @ 10:00 AM)

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Network Issues

We are currently experiencing technical issues with our network. We are working to resolve the issues as quickly as possible. 

We apologize for any inconvenience.   

 

 

Source: Motor Carriers
Network Issues

Posted in Motor Carriers | Comments Off on Network Issues

Initial Notification: Network Issue (3/10/2021 @ 9:00 AM)

Good morning,

 The agency is currently experiencing network issues and working to resolve. An update will be sent by 12:00 PM or as more information becomes available.

 Thank you, 

Texas Department Of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Initial Notification: Network Issue (3/10/2021 @ 9:00 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: Network Issue (3/10/2021 @ 9:00 AM)

Informational: webDEALER/webSALVAGE (3/5/2021 @ 6:00 PM)

Some records that were submitted on Thursday, March 4th have the Previous Owner Name as “STEPHEN BANDA AUTOMALL’.  These can be viewed under Documents on the title preview 

There are two ways to correct this.

  1. Web Dealer Titles that have not been approved need to:

A County user needs to return the transaction to the Dealer.

Have the Dealer edit the “Evidence of Ownership and Supporting Documents” in the Title Preview for the Title application.

  • Remove the document(s) from the “Evidence of Ownership and Supporting Documents” page.
  • Re save the Evidence of Ownership and re-upload the Documents.  Return to the Title Preview.
  • Calculate fees and resubmit the Title application to County to review.
  1. Web Dealer Title transactions that have been approved and should be in the void window.

A County user needs to void the approved Web Dealer Title Transaction in Web Dealer or RTS-POS.

  • When voiding the approved transaction return it to the Dealer.

Have the Dealer edit the “Evidence of Ownership and Supporting Documents” in the Title Preview for the Title application.

  • Remove the document(s) from the “Evidence of Ownership and Supporting Documents” page.
  • Re save the Evidence of Ownership and re-upload the Documents.  Return to the Title Preview.
  • Calculate fees and resubmit the Title application to County to review.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles IT Division

 

 

 

 

 

 

Source: Tax Assessor-Collectors
Informational: webDEALER/webSALVAGE (3/5/2021 @ 6:00 PM)

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Informational: webDEALER/webSALVAGE (3/5/2021 @ 1:20 PM)

Good afternoon,

webDEALERS/webSALVAGE users may experience a slight delay or slowness as a significant number of users attempt to connect and resume processing transactions. If you experience difficulty processing transactions, please try again at a later time.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Division

 

 

 

 

 

 

Source: Dealers and Manufacturers
Informational: webDEALER/webSALVAGE (3/5/2021 @ 1:20 PM)

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Informational: webDEALER/webSALVAGE (3/5/2021 @ 12:30 PM)

 Good afternoon,

Users experiencing issues with webDEALER/webSALVAGE will need to refresh their browsers due to the emergency maintenance being completed. We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Division

 

 

 

 

 

Source: Dealers and Manufacturers
Informational: webDEALER/webSALVAGE (3/5/2021 @ 12:30 PM)

Posted in Dealers and Manufacturers | Comments Off on Informational: webDEALER/webSALVAGE (3/5/2021 @ 12:30 PM)

Resolved: webDEALER/webSALVAGE Issue (3/5/2021 @ 12:00 PM)

Good afternoon,

The webDEALER/webSALVAGE emergency maintenance has been completed. We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Division

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER/webSALVAGE Issue (3/5/2021 @ 12:00 PM)

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Correction: Update: webDEALER/webSALVAGE Issue (3/5/2021 @ 9:17 AM)

Good morning,

TxDMV continues to perform emergency maintenance on webDEALER/webSALVAGE this morning. A notification will be sent when the system is available.  We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Division

 

Source: Dealers and Manufacturers
Correction: Update: webDEALER/webSALVAGE Issue (3/5/2021 @ 9:17 AM)

Posted in Dealers and Manufacturers | Comments Off on Correction: Update: webDEALER/webSALVAGE Issue (3/5/2021 @ 9:17 AM)

Resolved: webDEALER/webSALVAGE Issue (3/5/2021 @ 9:17 AM)

Good morning,

TxDMV continues to perform emergency maintenance on webDEALER/webSALVAGE this morning. A notification will be sent when the system is available.  We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Division

 

Source: Dealers and Manufacturers
Resolved: webDEALER/webSALVAGE Issue (3/5/2021 @ 9:17 AM)

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Update: webDEALER/webSALVAGE Issue (3/4/2021 @ 3:20 PM)

 

Good afternoon,

 TxDMV will need to perform emergency maintenance on webDealer/webSalvage. A notification will be sent when the system is available.  We apologize for the inconvenience and any impact on you or your customers.

 Thank you,

Texas Department of Motor Vehicles
IT Department

 

Source: Dealers and Manufacturers
Update: webDEALER/webSALVAGE Issue (3/4/2021 @ 3:20 PM)

Posted in Dealers and Manufacturers | Comments Off on Update: webDEALER/webSALVAGE Issue (3/4/2021 @ 3:20 PM)

Initial Notification: webDEALER Issue (3/4/2021 @ 10:31 AM)

 

Good morning,

It has been reported that some webDEALER users are showing a different DBA name in the drop down box. Support staff are working to resolve the issue. We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Issue (3/4/2021 @ 10:31 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Issue (3/4/2021 @ 10:31 AM)

Initial Notification: RTS CountyWide Reports (3/1/2021 @ 11:10 AM)

Good morning,

With this past weekend’s outage, TxDMV RTS POS batch reporting was run during the outage window at different times than typically scheduled, which has impacted how counties and main offices generate their reports for Friday, 02/26/2021.

To generate RTS POS county and main office reports for Friday, 02/26/2021:

Reports à Reprint Reports Click Batch à Click Substation Summary Batch à Use the date of 02/28/2021 à Click Enter

For the Title Package Report, please run it on-demand manually.

For the Inventory Action Report, please run it on-demand manually.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

Source: Tax Assessor-Collectors
Initial Notification: RTS CountyWide Reports (3/1/2021 @ 11:10 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS CountyWide Reports (3/1/2021 @ 11:10 AM)

2021 Calendar and Application Manager Dates

Please review and distribute as appropriate.

Attached are two files providing both a calendar and a table listing format of the Gregorian and Application Manager (AM) dates for calendar year 2021.

The AM date is part of the transaction identification number that prints on receipts and certain reports.  This information is helpful when reviewing reports that list transactions only by their AM dates and not Gregorian dates.  The following example denotes the position of the AM date:

Transaction number: 01534944225163051

The underlined and bolded five-digit number is the AM date.  It occupies the position of digits 7 through 11 in a transaction number.  The number can be found on the Gregorian calendar under the day of the particular month.  For example, the number 44225 is listed under “January” and under “31.”  Therefore, the Gregorian date for this transaction would be January 31, 2021. 

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachments

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
2021 Calendar and Application Manager Dates

Posted in Tax Assessor-Collectors | Comments Off on 2021 Calendar and Application Manager Dates

Complete: RTS Emergency Maintenance (3/1/2021 @ 5:45AM)

Good morning,

The RTS emergency maintenance was completed as of 5:45 AM this morning, 3/1/2021.

Thank you,

Texas Department of Motor Vehicles

IT Department

 

 

Source: Dealers and Manufacturers
Complete: RTS Emergency Maintenance (3/1/2021 @ 5:45AM)

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Complete: RTS Release 9.9.1 (3/1/2021 @ 5:45AM)

Good morning,

The deployment of the RTS system updates were completed as of 5:45 AM this morning, 3/1/2021.

Thank you,

Texas Department of Motor Vehicles

IT Department

 

Source: Tax Assessor-Collectors
Complete: RTS Release 9.9.1 (3/1/2021 @ 5:45AM)

Posted in Tax Assessor-Collectors | Comments Off on Complete: RTS Release 9.9.1 (3/1/2021 @ 5:45AM)

Complete: eLicensing Release 9.9.2 (2/28/2021 @ 12:15 AM)

Good morning,

The deployment of the eLicensing system updates were completed as of 12:15 AM this morning, 2/28/2021.

Thank you,

Texas Department of Motor Vehicles

IT Department

 

 

Source: Dealers and Manufacturers
Complete: eLicensing Release 9.9.2 (2/28/2021 @ 12:15 AM)

Posted in Dealers and Manufacturers | Comments Off on Complete: eLicensing Release 9.9.2 (2/28/2021 @ 12:15 AM)

Resolved: Technical Issues Processing Payments (2/26/2021 @ 3:50PM)

Good afternoon,

The TxDMV Data Center Services vendor has resolved the statewide issue that prevented users from processing payments. We apologize for any inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Resolved: Technical Issues Processing Payments (2/26/2021 @ 3:50PM)

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Update: Technical Issues Processing Payments (2/26/2021 @ 2:35PM)

Good afternoon, 

The TxDMV Data Center Services (DCS) vendor is working to resolve statewide technical difficulties that are affecting all state agencies when processing payments. Due to this issue all TxDMV applications and webservices are unable to process payments at this time. 

We apologize for any inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

Source: Dealers and Manufacturers
Update: Technical Issues Processing Payments (2/26/2021 @ 2:35PM)

Posted in Dealers and Manufacturers | Comments Off on Update: Technical Issues Processing Payments (2/26/2021 @ 2:35PM)

Reminder: RTS Emergency Maintenance (2/26/2021 @ 7:00PM)

Good afternoon,

Over the weekend of February 26, 2021, TxDMV will need to perform emergency maintenance on RTS. This will impact webDealer/eTAG, webSALVAGE, webSUB, and eTitle. Users may experience intermittent connectivity issues between 7pm Friday, February 26, 2021 and 8am Monday, March 1, 2021.

Note: A reply to all will be sent out when maintenance has been completed. Please contact TxDMV Consumer Relations if you experience issues after the maintenance has been completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Reminder: RTS Emergency Maintenance (2/26/2021 @ 7:00PM)

Posted in Dealers and Manufacturers | Comments Off on Reminder: RTS Emergency Maintenance (2/26/2021 @ 7:00PM)

Reminder Notification: RTS Release 9.9.1 (2/26/2021 @ 7:00 PM)

Good afternoon,

In addition to the implementation of RTS Release 9.9.1 this weekend, TxDMV will need to perform emergency maintenance on RTS. Due to this, the outage window will be extended to 7:00 PM Friday, 2/26/2021, through 8:00 AM Monday, 3/1/2021. During the window, you may experience intermittent connectivity issues.

  • IVTRS
  • POS
  • MVInet

Note: A reply to all will be sent out when maintenance has been completed. Please contact TxDMV Consumer Relations if you experience issues after the maintenance has been completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Reminder Notification: RTS Release 9.9.1 (2/26/2021 @ 7:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Reminder Notification: RTS Release 9.9.1 (2/26/2021 @ 7:00 PM)

Payment Transaction Issues

We are currently experiencing technical issues with processing payments for TxPROS, MCCS, eLINC and TxIRP transactions. 

We are working to resolve the issue as quickly as possible and will notify you when it is resolved.   

 

 

Source: Motor Carriers
Payment Transaction Issues

Posted in Motor Carriers | Comments Off on Payment Transaction Issues

Initial Notification: Technical Issues Processing Payments (2/26/2021 @ 12:30PM)

Good afternoon, 

We are currently experiencing technical issues with processing payments for all TxDMV applications.  Support staff are working to resolve the issue.

We apologize for any inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

Source: Dealers and Manufacturers
Initial Notification: Technical Issues Processing Payments (2/26/2021 @ 12:30PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: Technical Issues Processing Payments (2/26/2021 @ 12:30PM)

TxDMV publishes rule adoptions in the February 19, 2021, issue of the Texas Register

The Texas Department of Motor Vehicles (TxDMV) has adopted rules in the February 19, 2021, issue of the Texas Register. The adopted language is available on TxDMV’s website at https://www.txdmv.gov/general-counsel/proposed-and-adopted-rules.

The adoptions are effective February 28, 2021 and include: 

• amendments to §206.22, §215.22 and §215.55; and new §§215.59-215.63 concerning contested cases and a petition for rulemaking; and

• new §206.151 and §223.101 concerning risk-based monitoring and prevention of title and registration fraud.

 

 

Source: Dealers and Manufacturers
TxDMV publishes rule adoptions in the February 19, 2021, issue of the Texas Register

Posted in Dealers and Manufacturers | Comments Off on TxDMV publishes rule adoptions in the February 19, 2021, issue of the Texas Register

Resolved: eLICENSING System Slowness 2/25/2021 @ 10:12AM)

Good morning,

The Texas Department of Motor Vehicles’ vendor Sales Force has resolved the eLicensing system slowness.

We apologize for any inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Resolved: eLICENSING System Slowness 2/25/2021 @ 10:12AM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: eLICENSING System Slowness 2/25/2021 @ 10:12AM)

Initial Notification: eLICENSING System slowness 2/25/2021 @ 9:34 AM)

Good morning,

The Texas Department of Motor Vehicles vendor Salesforce has reported that the eLicensing system is experiencing system slowness. Due to this, users may be experiencing intermittent issues when processing transactions.

Salesforce support staff are working to resolve the issue. 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Initial Notification: eLICENSING System slowness 2/25/2021 @ 9:34 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eLICENSING System slowness 2/25/2021 @ 9:34 AM)