Good afternoon,
The Registration and Titling System (RTS) is now available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS Unavailable (05/30/2024 @ 4:26 PM)
Good afternoon,
The power outage at the TxDMV headquarters’ office has been resolved.
Support staff have implemented a series of “unlocks” to address the RTS user log in issues.
If you are a RTS user that did not experience a login issue and/or did not experience any
lock out on your account, we still ask that you kindly log out of RTS, then log in again in order
to synchronize with RTS “unlock” commands so as to re-establish assured connectivity.
How to handle transactions after RTS unlocks
Scenario #1: You have completed the transaction but can’t print the transaction receipt.
○ Attempt to re-print the receipt
○ If unable to re-print, void the transaction and re-process the transaction
• You will need to run a transaction reconciliation report to obtain the trans ID#,
in order to void, should you not have the trans ID# already
Scenario #2: You did not complete the transaction, and when you try to complete it,
the system tells you that the transaction is still in-process.
○ Access the pending transaction from your set asides
○ This should allow you to access the transaction to complete processing
Scenario #3: You did not complete the transaction, and it’s not in set aside.
○ Run the transaction reconciliation report to verify those transactions
which are not completed
○ Redo transaction if the transaction was not completed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Informational: Power Outage and RTS Transactions (05/30/2024 @ 4:26 PM)
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Source: Tax Assessor-Collectors
Resolved: CRD Call Center unavailable (05/30/2024 @ 3:25 PM)
Good afternoon,
TxDMV is aware that RTS and the Call Center are unavailable. Support staff are working
to resolve the issue. We will provide an update once the issue is resolved.
Update: 5/30/24 @ 12:00PM
This morning’s network outage was caused by external factors which adversely impacted
TxDMV. A construction crew inadvertently caused a power outage which resulted in a
statewide impact to network connectivity and TxDMV systems. Support Staff continue to
work with external partners so we can resolve the network issues as soon as possible.
We appreciate your patience and understanding.
We will provide an update once more information becomes available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Update: RTS Unavailable (5/30/2024 @ 12:00 PM)
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Source: Tax Assessor-Collectors
Update: CRD Call Center unavailable (05/30/2024 @ 12:00 PM)
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Source: Tax Assessor-Collectors
Initial Notification: CRD Call Center unavailable (05/30/2024 @ 9:35 AM)
Good morning,
TxDMV is aware that RTS is unavailable. Support staff are working to resolve the issue. We will
provide an update once the issue is resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (5/30/2024 @ 9:07 AM)
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Source: Dealers and Manufacturers
Start Using webDEALER
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Source: Motor Carriers
TxDMV Holiday Hours – Memorial Day 2024
Good afternoon,
This evening, May 23, 2024, the Texas Department of Motor Vehicles (TxDMV) will update
the eLicensing System with Release 24.2.1 which contains the content summarized below.
eLicensing Enhancements:
Add Fingerprinting to Salvage and In-transit
Please note: For your convenience the 24.2.1 eLicensing Release Notes are attached. For
detailed information about the items listed above and additional enhancements, please
refer to the TAC Hub (http://www.txdmv.gov/tax-assessor-collectors).
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Informational: eLicensing Release Notes 24.2.1 (05/23/2024 @ 4:55 PM)
Good morning,
The RTS SPV Calculator issue has been resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS SPV Calculator (05/22/2024 @ 6:40 AM)
Good afternoon,
An issue has been reported with the Standard Presumptive Value (SPV) calculator in RTS.
The TxDMV Support Staff are working with the SPV vendor to identify and resolve the issue.
An update will be sent once the issue has been resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS SPV Calculator Issue (05/21/2024 @ 2:44 PM)
Good morning,
The eTag limit issue has been resolved.
Please remember that if you used an Internet Down tag, you must enter the information for that tag into
webDealer as soon as the system is accessible. Doing this will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags
are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Division
Source: Dealers and Manufacturers
Resolved: webDEALER eTag Limit (05/20/2024 @ 11:15 AM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) is aware of an eTag issue where some dealers
are receiving an error message stating that they have reached their eTag issuance limit. Support
Staff are aware and working on the issue.
A notification will be published once the eTag issue has been resolved.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDealer eTag Limit (05/20/24 @ 9:00 AM)
Good afternoon,
Over the weekend of May 10, 2024, the Texas Department of Motor Vehicles (TxDMV)
updated the eLicensing System with Release 24.2 which contains the content summarized
below.
eLicensing Enhancements:
Please note: For your convenience the 23.4 eLicensing Release Notes are attached. For
detailed information about the items listed above and additional enhancements, please refer
to the TAC Hub (http://www.txdmv.gov/tax-assessor-collectors).
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Informational: eLicensing Release Notes 24.2 (05/13/2024 @ 5:36 PM)
Good afternoon,
Over the weekend of May 10, 2024, the Texas Department of Motor Vehicles (TxDMV) updated the webDealer System with Release 24.2 which contains the content summarized below.
Enhancements:
• Remaining balance added for TxDMV users when allocating internet down tags.
• Upload webDEALER title transactions to FileNet without waiting for a release from
the Registration and Titling System (RTS).
• Restrict the creation of buyer tags by motorcycle Dealers to motorcycles only.
• Notify webDEALER administrators when an eTAG allotment threshold has been met.
• National Motor Vehicle Title Information System (NMVTIS) brand check for buyer,
converter, and vehicle specific tags.
Please note: For your convenience, the webDealer 24.2 Addendum is attached. For detailed information about the items listed above, please refer to the Addendum.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
webDealer 24.2 Addendum (05/13/2024 @ 4:45 PM)
Good afternoon,
Over the weekend of May 10, 2024, the Texas Department of Motor Vehicles (TxDMV) updated the
Registration and Titling System (RTS) with Release 24.2 which contains the content summarized
below.
Enhancements:
RTS:
• Restyle fee for embossed plates
• Real-time National Motor Vehicle Title Information System (NMVTIS) Check: Prevent
issuance of temporary permits when salvage and nonrepairable brand error codes
are returned and display county specific message.
• Real-time NMVTIS Check: Prevent online issuance of 72-Hour and 144-Hour Permits
when salvage and nonrepairable brand error codes are returned and display webPERMIT
specific message.
• NMVTIS check – Create a new BRAND INQUIRY message bypass 999 for POS Users
• NMVTIS check – Create a new BRAND INQUIRY message bypass 999 for webPERMIT Users
Please note: For your convenience, RTS Release Notes 24.2 are attached. For detailed information about
the items listed above, additional enhancements and issue resolutions after the release has been
deployed, please refer to the TAC Hub (www.txdmv.gov/tax-assessor-collectors).
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
RTS County Release Notes 24.2 (05/13/2024 @ 4:44 PM)
Good morning,
The deployment of the webDEALER system updates were completed as of 5:14 AM this
morning, Sunday, 05/12/2024.
Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Completed: webDEALER Release 24.2 (05/12/2024 @ 5:40 AM)
Good morning,
The deployment of the Registration and Titling System (RTS) updates were completed
as of 5:14 AM this morning, Sunday, 05/12/2024.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Completed: RTS Release 24.2 (05/12/2024 @ 5:40 AM)
Please review and distribute as appropriate.
With Registration and Title System (RTS) Release 24.2, a NMVTIS brand check will be performed in real-time to check for salvage and nonrepairable-related brands prior to the issuance of temporary tags. Users will continue to follow the same process when issuing or obtaining temporary tags. This programming enhancement supports the department’s continued efforts in detecting and preventing temporary tag fraud.
When the brand check is performed and a salvage or nonrepairable-related brand is identified as the latest brand, users of the systems will receive a message preventing the issuance of the temporary tag. The 24.2 RTS release notes and webDEALER addendum will provide further processing details and specific messages.
RTS Point of Sale (POS)
Counties will be prompted to advise their customer to obtain a NMVTIS title check for information regarding the specific brand(s) found when processing one of the following:
• 30-Day Permit
• One-Trip Permit
• 72-Hour Permit
• 144-Hour Permit
Regional Service Centers will receive a message based on the type of brand found but should advise their customer to obtain a NMVTIS title check for information regarding the specific brand(s) found when processing one of the above permits.
webPERMIT
Applicants will be prompted to obtain a NMVTIS title check for information regarding the specific brand(s) found when processing one of the following:
• 72-Hour Permit
• 144-Hour Permit
eTAG
Dealers and converters will be prompted to obtain a NMVTIS title check for information regarding the specific brand(s) found when processing one of the following:
• Buyer Tag
• Vehicle Specific Tag
• Converter Tag
All vehicles with a salvage or nonrepairable brand are ineligible for registration and may not be issued a temporary tag of any kind. These vehicles are not allowed to operate on the roads. The type of brand found with the NMVTIS check will determine the available options for the permit applicant, dealer or converter. More detailed information regarding NMVTIS brands can be found in our NMVTIS Guide and more detailed information regarding salvage and nonrepairable vehicle processing can be found in the Salvage/Nonrepairable Motor Vehicle Manual located on the department’s website. Information on obtaining a NMVTIS title check is also available on the department’s website at Title Check – Look before you buy | TxDMV.gov.
Programming changes will be implemented to each system in a phased approach spaced a few days apart beginning with RTS POS on Monday May 13, 2024, followed by webPERMIT, then vehicle specific and converter tags in eTAG, and finally buyer tags in eTAG.
Thank you,
Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles
If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.
Source: Contractors and Vendors
National Motor Vehicle Title Information System (NMVTIS) Brand Check Prior to Temporary Tag Issuance
Good afternoon,
Over the weekend of May 10, 2024, the Texas Department of Motor Vehicles (TxDMV)
will update the RTS System starting at 6:00 PM Saturday (05/11/2024), lasting up to
10:00 AM Sunday (05/12/2024). During the deployment window, you may experience
intermittent connectivity issues when accessing the RTS System.
Note: A notification update will be published after the RTS deployment is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Reminder: RTS Release 24.2 (5/11/2024 @ 6:00 PM)
Good afternoon,
Over the weekend of May 10, 2024, the Texas Department of Motor Vehicles (TxDMV)
will update the webDealer System starting at 6:00 PM Saturday (05/11/2024),
lasting up to 10:00 AM Sunday (05/12/2024). During the deployment window, you may
experience intermittent connectivity issues when accessing the webDealer System.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
Note: A notification update will be published once the webDealer deployment is
completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Reminder: webDealer Release 24.2 (05/11/2024 @ 6:00 PM)
Good afternoon,
Over the weekend of May 10, 2024, the Texas Department of Motor Vehicles (TxDMV)
will update the webDealer System starting at 6:00 PM Saturday (05/11/2024),
lasting up to 10:00 AM Sunday (05/12/2024). During the deployment window, you may
experience intermittent connectivity issues when accessing the webDealer System.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
Note: A notification update will be published once the webDealer deployment is
completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDealer Release 24.2 (05/11/2024 @ 6:00 PM)
Good afternoon,
Over the weekend of May 10, 2024, the Texas Department of Motor Vehicles (TxDMV)
will update the RTS System starting at 6:00 PM Saturday (05/11/2024), lasting up to
10:00 AM Sunday (05/12/2024). During the deployment window, you may experience
intermittent connectivity issues when accessing the RTS System.
Note: A notification update will be published after the RTS deployment is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Release 24.2 (5/11/2024 @ 6:00 PM)
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Source: Motorist Services
April 2024 Motor Vehicle Registration Manual Updates
